249 comments found.
I am getting problem to translate the template in italian using POEDIT software. I started the translation opening the file aviana.pot using POEDIT, and these are the results: Lun 7 Gen 22:36:37 2019: /var/folders/_1/36t7ngb56xx9llz2w5qjx5b80000gn/T/poeditxvcbJ2/ref.pot:7050: message definition duplicated… Lun 7 Gen 22:36:37 2019: /var/folders/_1/36t7ngb56xx9llz2w5qjx5b80000gn/T/poeditxvcbJ2/ref.pot:362: ...this is the definition fo the first position Lun 7 Gen 22:36:37 2019: /var/folders/_1/36t7ngb56xx9llz2w5qjx5b80000gn/T/poeditxvcbJ2/ref.pot:7074: message definition duplicated… Lun 7 Gen 22:36:37 2019: /var/folders/_1/36t7ngb56xx9llz2w5qjx5b80000gn/T/poeditxvcbJ2/ref.pot:2344: ...this is the definition fo the first position Lun 7 Gen 22:36:37 2019: /var/folders/_1/36t7ngb56xx9llz2w5qjx5b80000gn/T/poeditxvcbJ2/ref.pot:7078: message definition duplicated… Lun 7 Gen 22:36:37 2019: /var/folders/_1/36t7ngb56xx9llz2w5qjx5b80000gn/T/poeditxvcbJ2/ref.pot:6971: ...this is the definition fo the first position Lun 7 Gen 22:36:37 2019: /Applications/Poedit.app/Contents/PlugIns/GettextTools.bundle/Contents/MacOS/bin/msgmerge: found 3 fatal errors
Hello there,
Unfortunately, we couldn’t locate any ticket with your username on ticksy platform.
Could you please submit your ticket to out support agents on https://mikado.ticksy.com/ along with your credentials ?
Best, Mikado
Mobile Menu not working, cannot click on sub parent http://seeyourlightwithin.co.uk/beta/
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best,
Mikado
OK please respond PRIVATE TICKET #1838551
Hi,
Support agent has been informed, your ticket will be answered as soon as possible.
Mikado
Visual Composer is not working, I’ve followed your link and added the ht.access but still no joy!
Hello,
Here’s a helpful link to get you started https://wpklik.com/wordpress-tutorials/how-to-keep-wordpress-classic-editor/
Mikado
Amazing!
Thankyou!
You’re welcome, all the best.
Mikado
Hello,
1) Title tag you’ve choose in Mikado Options > Title > Title tag will be applied on single mikado blog posts. So, if you want you could set H1 https://www.screencast.com/t/Hx0iZ9clW2) We need to check this closer. Please, submit a ticket at https://mikado.ticksy.com/ and include your site URL with wp-admin access and our agent will gladly investigate and assist you there.
3) Yes, you are able to translate all labels. Those are default WP labels, and could be translated using Poedit software for example.
4) As we could see, there is just one menu in footer area, so we suppose this has been sorted out already https://www.screencast.com/t/wCDFcGTN
Best regards, Mikado
Hello. thanks for the answer.
Maybe I was not clear.
1) Into the body section of the BLOG general page – and also SIGLE page seems not possibile to add a text (as an H tag) just above the photo.
4) You are right, the footer menu for the Blog is ok, but for the other pages, as:
https://miryadi.com/home/is double.
5) The image/photo with baby’s feet at the top of Blog page is cut. For some reason I cannot put more space between that image and the menu header.
Ivan
Hello Ivan,
1. If you’re using Blog Template from Page Attributes section you can only enable Title area to display title of the page. You’re not allowed to add any other content for page template. If you want to add content and have blog list, you should set default or full width page template and insert blog list shortcode to your page.
4. Go to Appearance > Menus and make sure you don’t have duplicated menu items in your footer menu.
5. Add this CSS to fix content cropping issue
.page-id-134 .mkdf-content {margin-top: 0 !important;}Mikado
Solved. Really Thanks. Ivan
You’re welcome Ivan, all the best.
Mikado
Hi,
I am getting extremely frustrated with your theme. Very difficult to make edits. It does not respect the set in Mikado Options, looks like there are lot of styles coded in module stylesheet so I have to use custom css most of the time. For example, I have text-transform set to none but blog headings,widgets,cart,checkout have their own css and do not use the settings settings set in Mikado Options. What is the point of the using a theme ?
I have header set in Mikado Options but that is not working on blog, blog pages,shop,shop pages, cart,etc.
You will see I have so may themes purchased, yours is by far the worst. I tried to create a ticket but my support is expired so I am not able to create one.
Would you be able to assist me.
Thank you.
Hello,
We are really sorry to hear that. I am sure that all of your issues are easily solvable, please extend your support period, and our support agents will gladly help you with any issues you may face. Unfortunately, we couldn’t locate any ticket with your username in ticksy database.
Could you please submit your ticket to out support agents on https://mikado.ticksy.com/ along with your credentials?
Also, please note that options you have set in Theme Options will apply to your whole website, but please note those will be overwritten if you have set particular page options in the page backend.
We tried to make this theme as customizable as possible, and provide numerous theme, page and shortcode options but it simply would be to confusing from the user side to provide literally every styling option for each element of the theme. Therefore, some of the fonts are hard-coded within theme, but this is easily changeable in Appearance > Customize > Additional CSS field.
In case you consider there is something malfunctioning in the theme, could you please send your query to support@mikado-themes.com and disregard autoresponder message.
Best, Mikado
Hi, Visual Composer has disabled from the pages as WordPress was updated and has been taked over by Gutenburg. How can I get VC back now.
The theme is updated to Version: 1.1
Well, the theme has plenty of issues on tablet/mobile as well. I will send some snippets of css code which are not overridden by what I am trying to set.
At the moment what is the solution to Visual Composer issue
Hello,
Even though Gutenberg became the official WordPress editor from WordPress version 5.0, the Classic Editor plugin will still be officially supported and updated until December 31, 2021. This will give you enough space to gradually adapt to the changes.
In case you still want to use Classic Editor, you can add it manually and it us included in the Featured Plugins, and your page backend will look the same as before. https://www.screencast.com/t/QoCo8YcSPlease let us know if you have any further questions, Best, Mikado
Hi,
Issue is not about Classic and Gutenberg editors, how do I use Visual Composer ? I do not see any option to click so I can see visual composer rows. Thanks
Hello there,
You should try to install Classic Editor Plugin, and your layout should look like before.
In case you have any further problems with this, could you please submit your ticket to out support agents on https://mikado.ticksy.com/ along with your credentials?
Best, Mikado
Hi,
I did some searching, the new version of Visual Composer has a check to uncheck Gutenberg editor.
You should not tell people to install Classic editor if by December 31, 2021 it will be disabled rather it should be like Elementor plugin where you can switch between Elementor and Gutenberg.
I was enquiring of how to use VC when in Gutenberg and new VC has an option to switch between 2 editors so the solution is that you update your theme and plugins.
Thanks
Best, Mikado
Hello, I have opened ticket 22.11 at 2:26pm and still no reply. When you reply to me?
Hello,
We are very sorry, we couldn’t locate any ticket under your username, could you please send us a number of your ticket and some of our support agents will assist you as soon as possible?
Best, Mikado
Private Ticket #1800587
Hello,
Your ticket #1800587 was answered, could you please check the response of our support agent on ticksy.
Best, Mikado
Hi there, I have tried to import the demo several times and the process never finish always stops in 90% and every time that I try the theme creates a new menu, repeating the same menu in the same frame several times.
Hi there,
Could you please submit your ticket to out support agents on https://mikado.ticksy.com/ along with your credentials ?
Best, Mikado
mobile unfriendly + so much errors + very hard to edit something +plugins are crashing down all the time + you should know coding, so please if you really wanna have a nice website then looking for another one!!!!
Hello,
We are sorry to hear about this bad experience you’ve had. But we need to tell you that our theme is fully responsive, also passed strong tests on Envato Market before releasing. And when ti comes to plugins, it could be that you are facing with low resources on your server. We included a lot of options for customization but it doesn’t mean that it is hard to use. Our theme is intended to be approachable for WP beginners but also advanced users. Of course, we need to check everything closer. Please, open a ticket at https://mikado.ticksy.com// and include your site URL with wp-admin access and our agent will gladly help you there to setup your site within our theme. Really hope, once all this is sorted out, you’ll change this bad impression you’ve got and you’ll be satisfied using our theme. Just note that some time is needed to get familiar with framework and to explore all theme options.
Best, Mikado
Problems with logo… I read previous tech complaints about changing logo. I followed your previous instructions as well as the documentation. It simply does not work correctly. I have loaded the logo via the dashboard for General and Header yet my SSL identifies that the default logo is still loading and linking to the authors theme demo. I have deleted the cache, deleted and reloaded the logos, and even went so far as to attempt to edit the asset files via file manager only to notice that they were encrypted. Hmm.. I’m not interested in providing hidden backlinks. Plz do not offer the standard documentation solution as I said it was useless. No I will not provide WP Admin access.
1. I’m using Home-1 home page
2. I’ve successfully loaded the sticky logo
3. I have successfully edited URL for logo via widgets
4. I have successfully edited footer logo
5. I have successfully edited all the theme default URL hyperlinked backgrounds 
So basically your theme default logo and its non-SSL url and killing my SSL icon. BTW: I also had to clean up many other default images that I only found after reviewing SSL warnings
Nevermind my request for assistance. I couldn’t wait a few days so I modified your core files to remove the default hidden backlinks and image source URLs to your theme demo. For anyone else who is frustrated the php file is /wp-content/themes/avaina/modules/header/parts/logo.php
Just edit the php to remove theme authors src= url and replace with your uploaded logo’s url
Also, I noticed your theme functions disable WooCommerce product image settings tab. Whoever told you that was a good idea should be fired. Please provide updated function.php so I can re-enable it.
Hello,
Please, open a ticket on our support forum at https://mikado.ticksy.com and include your site URL with wp-admin access so our agent could investigate and help you there. Thanks
Mikado
according to the other comments your support is lacking and slow at best. i decided to use another theme instead. 1 star
Hi again,
We are really sorry to hear about this bad impression you’ve got. We assure that our support team is on your service at https://mikado.ticksy.com and will gladly help you with any doubt you have. Our professionally trained agent will assist you to setup your site within our theme. Really hope you will give our theme another chance, and once everything is sorted, you’ll be satisfied using Aviana.
Best, Mikado
Hello, just one question: is the woocommerce plugin included? or do I have to buy it separately? Thank you!
Hello,
Thank you for taking interest in our theme. We are using WooCommerce for shop in our theme,. It is free plugin for commercial plugin and you could download it as well.
Mikado
Right, thank you very much.
You are welcome!
Hi, I’d like to disable the search icon and the hamburger menu icon (side area?) in the main menu. Could you tell me, where I could find these options? I customize the site from my friend. Thank you in advance!
Hi,
Just go to Appearance > Widgets and from Header widget area remove these openers https://www.screencast.com/t/73c8ahdhAHBj
Mikado
Hi, I have a pre-sale question and would not like to have it public. How can I contact you? It seems like I need a license key in order to submit a support ticket to your system. Thanks!
Hi, nice template. 1) Which editor does this template have, WPBakery? 2) Can I have the readme file before I buy the template or take a look as demo in the theme admin panel?
Hi,
Thank you
1) Our main page builder is WPBakery page builder where we included plenty of our powerful shortcodes.
2) Here is our Official Manual http://aviana.mikado-themes.com/documentation/
Feel free to check it.
Unfortunately, there is no test demo server, but we could provide you with screenshots from our admin panel to gain bigger picture about options we included. Please, let us know if this could be helpful. Thanks
Mikado
I’m getting a Fatal error. Please advise:
Uncaught Error: Call to undefined function aviana_mikado_sidebar_layout() in /www/wp-content/themes/aviana/page.php:2 Stack trace: #0 /wordpress/wp-includes/template-loader.php(74): include() #1 /wordpress/wp-blog-header.php(19): require_once(’/wordpress/wp-i…’) #2 /www/index.php(17): require(’/wordpress/wp-b…’) #3 {main} thrown in /www/wp-content/themes/aviana/page.php on line 2
Hello,
Please, submit a ticket at https://mikado.ticksy.com and include your site URL with wp-admin access and our agent will gladly help you there to solve this. Thanks
Mikado
Hello,
Can I modify somehow portfolio item page proportion of cols? Original are 8:4, I would like 6:6
Kind regards, Tomsojer04
Hello there,
Yes, just use Custom or Full Width Custom template https://www.screencast.com/t/67wVdBfvUqS and you could arrange post content on desired way using WPbakery page builder https://www.screencast.com/t/PZUOnLq36NBest regards, Mikado
Thank you!!
You are welcome!
We’ve been running a site using this theme for a while and it’s really nice!
We added some extra items to the navigation menu and noticed that on mobiles, you cannot scroll the mobile menu.
This means some items of the treatment types aren’t visible on the mobile menu.
I noticed that when you try to scroll up and down the menu on mobiles, it’s moving the page under the menu but not the menu itself..
is there a way to overcome this or can you fix that in a future release?
I would imagine some spas have a lot more treatments than our 12…
You’ll see what i mean if you open the “Prestations” menu on a mobile from this link – i’ve only been looking at it in iOS:
https://www.alenainstitut.lu/Thanks for your help!
Hello there,
Thank you for writing in. Please, try to add this part of code:
.mkdf-mobile-header .mkdf-mobile-nav ul li {
max-height: 200px;
overflow-y: scroll;
}in Custom css field in order to have scroll option in submenu items, too. Since we are constantly working on improvements of our themes, we will check further for some better solution to be included in our future updates.
Best regards, Mikado
Hello,
In Mikado Blog List Settings – Post Info tab you wrote Text Lenght -> Number of characters. That is not characters, that is WORDS
Kind regards, Tomi
Hi Tomi,
Thanks for reporting this – we’ll take a closer look at it
Best, Mikado
hi, before purchase i have 2 questions : -photos in demo are included with templates? -possibility to add fb and insta icon on top menu (like on footer) ? thanks
Hello,
Thank you for your interest in Aviana! Yes, you can import all demo content, including images. Note that we purchased most of our images from Shutterstock, so if you want to use them on your final site, you’ll need to purchase licenses for them. And yes, you can add social icons next to the top menu.
Best, Mikado
bad & weak support i waiting 48 hours for fix. PLEASE CHECK MY TICKET
Hello,
We located your ticket and noted that our agent had replied to you 20 hours ago. Please note that response times take up to 24 hours – thank you for your patience. Our agent has just replied to you again, you can check Ticksy.
Best, Mikado
What about refund strategy? I would expect that I can return the theme during the first month without any problems?
Hello,
We must comply with Envato’s refund policy, which you can read about here: https://themeforest.net/page/customer_refund_policy .
Best, Mikado
