23241 comments found.
The following plugin needs to be updated to its latest version to ensure maximum compatibility with this theme: WPBakery Visual Composer. even after updating it shows the same msg what should be done ??
Hi,
Please download the latest Visual Composer plugin from the link below and update it on your site manually:
https://smartwave.freshdesk.com/solution/articles/12000007851-latest-visual-composer-and-ultimate-addons-for-visual-composerThanks
How to remove that porto welcome popup from my website? I need to remove it. or How to chance/replace that porto image/text from welcome Subscribe popup?
Hi,
For changing the text or image of the Pop up you have to edit the homepage and scroll below you will find Porto Modal Box Wp Bakery element just edit it and change the text of the Pop Up as per your requirements and for changing the image of the pop up you have to go to Appearance >> Theme Options >> Skin >> Custom CSS: https://pasteboard.co/HI7Ovnt.png
Thanks.
I have downloaded the latest version 2 x, and in both instances it shows version 4.7.1.1 is “style.css” /* Theme Name: Porto Theme URI: http://www.portotheme.com/wordpress/porto Author: P-THEMES Author URI: http://www.portotheme.com/ Description: Porto Responsive Wordpress + eCommerce Theme. Version: 4.7.1.1 License: Commercial License URI: http://themeforest.net/licenses/regular_extended Tags: woocommerce, corporate, ecommerce, responsive, blue, black, green, white, light, dark, red, two-columns, three-columns, four-columns, left-sidebar, right-sidebar, fixed-layout, responsive-layout, custom-menu, editor-style, featured-images, flexible-header, full-width-template, microformats, post-formats, rtl-language-support, sticky-post, theme-options, translation-ready, accessibility-ready Text Domain: porto /
/ ADD YOUR CUSTOM CSS HERE */
.bypostauthor {}
Hi,
I think you have some misunderstanding, The update of the theme version 4.7.2 was released yesterday and if you had downloaded the theme yesterday and in the style.css file of the latest theme version 4.7.2 showing version 4.7.1.1 then please contact us so we will check the theme for you and provide you the solution for that, and also provide you the latest updated theme because I have just checked it at my end and finds the version showing 4.7.2 in the style.css file at my end.
Thanks.
I just downloaded it again and ut still shows 4.7.1.1 In both situations I have downloaded the “installable wordpress only” files and this is what it shows. I think you have some misunderstanding and have only update the “ALL FILES” download link
I see now what you have done. You only updated the download link for all files and DID NOT update wordpress files only
Our dev team just resubmitted that file again, please try it in a few mins again. Sorry for the inconvenience.
Thanks. It isn’t a huge deal, but maybe next time your team can actually look into something a customer says rather than “I think you have some misunderstanding” which was your original reply.
Thanks for your understand, we will keep in mind that for future update.
How to add a mobile phone head. More on the photo. https://yadi.sk/i/ej3wXByjub84ng https://yadi.sk/i/SwMW5G5uOwBAAw
Hi,
You can Add Mobile Contact in the header from Appearance >> Theme Options >> Header >> Contact Info as per your requirements, but some times the Contact Info hides in the Sticky Header by default like in your providing screenshots so for that you have to make it appear using Custom CSS, so I suggest you that please share the site URL so I’ll create a CSS for you site and provide you if you already set the Contact Info in the header, otherwise contact us through our support system with your site WP Admin Login details so we will add a contact info for you on your site and then provide you the solution.
Thanks.
Hi, this is driving me nuts. How can i add product category to the menu navigation bar??? Even under categories none of them are product categories and i would like to that be on the navigation on the main menu
NVM, i found an answer.
Hi,
Sound’s really Great! 
Hi,
where can i make some custom changes for popup newsletter form – I would like to change the background image but i can’t figure out how.
Thanks.
B.
Hi,
For changing the text or image of the Pop up you have to edit the homepage and scroll below you will find Porto Modal Box Wp Bakery element just edit it and change the text of the Pop Up as per your requirements and for changing the image of the pop up you have to go to Appearance >> Theme Options >> Skin >> Custom CSS: https://pasteboard.co/HI7Ovnt.png
Thanks.
Same problem. WP bakery stopped working after theme update to 4.7.2
Hi,
We have tested it at our end and do not find the issue, Can you please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you on your site.
Thanks.
Hello, Please help as this is urgent matter and already openned ticket on your system. After updating WP and Porto Theme, WP bakery stopped working, also I am unable to see admin bar when logged in as admin from homepage. Homepage always shows me as logged off. Thanks
Hi,
We have received your ticket and hour ago and you Closed it by yourself, Is your issue resolved ??
Thanks.
How is related products defined? On what criteria?
How can I control related products for each product manually? Even in code snippet or a plugin, this would be fine.
Thanks,
Hi,
Related Products:
Related Products is a section on some templates that pulls products from your store that share the same tags or categories as the current product.
These products cannot be specified in the admin but can be influenced by grouping similar products in the same category or by using the same tags.
Related products (automatic) also show on the product page.
Furthermore, you can read more about it in the WooCommerce official Documentation here: https://docs.woocommerce.com/document/related-products-up-sells-and-cross-sells/
Also can you please consider to extend your support? It’s already expired from April 2017.
Thanks.
Hi. .Trying to update theme through the admin panel, and getting the error: An error occurred while updating Porto: Download failed. Internal Server Error
Hi,
Can you please make sure that your server requirements must meet the latest theme minimum requirements as given in the theme documentation here: http://www.portotheme.com/wordpress/porto/documentation/
And then follow the steps given below to update the theme hope you will not find an issue.
First of all please take the complete backup of your site/theme current version and then please make sure that your server requirements must meet the latest theme minimum requirements as given in the theme documentation here: http://www.portotheme.com/wordpress/porto/documentation/
and also please deactivate all the site third-party plugins before an update because many of the times the third party plugins conflict with the new theme files and creating an issue for the site but you have to activate the third party plugins again after theme update one by one.
Please try to install/update your theme by yourself first if you fail then we will do it for you. Please follow the below steps:
1. Take the complete backup of your current site. (If you are updating theme)
2. Go to CPanelwp-content/themes and rename old theme Porto to anything. (If you are updating theme)
3. Upload the latest zip file of the theme there in wp-content/themes.
4. Extract the zip file of the theme there.
5. Go to WP Admin Panel >> Appearance and activate the theme there.Your theme will be updated easily.
If not then please contact us through our support system with your site WP and CPanel Login details so we will check and solve the issue for you.
Thanks.
Just tried to activate my purchase, getting this error “Purchase Code is not valid or could not connect to the API server!”
Nevermind, fixed it.
Glad to hear that you fixed it, what was the reason?
Hi,
First of all thanks for showing your interest in Porto WordPress.
We have not tested that plugin with the theme yet but you can try it, and you will find all the compatible plugins list with the theme confirmed from our end here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399
Thanks.
what would be happen, if it does not work, could i change it back again?
Hi,
If it will not work then you have to contact plugin author and ask plugin author make the plugin Compatible with the Theme or if you want us to make the Theme compatible with the particular plugin so it Requires Customization in the theme core files so you have to contact our Customization team at nicework125@gmail.com for our paid Customization services.
Thanks.
I’m changing domain address. Please help.
Hi,
Can you please explain your issue more clearly if possible with the help of screenshots.
Thanks.
I’m using Porto in a particular website(old), but I no longer use it so I installed it to a new website that has different domain address. The old website is no longer active it was already taken by the registrar. Now upon activating Porto on the new, it says that I already use it on my old site.
Hi,
Yes, before using the theme on the new domain you have to deactivate the theme from the old site by going into Porto >> Setup Wizard >> Activate, you will find the deactivate button there, so just click on it and then you will be able to activate the theme with the same purchase code on the new domain/site.
And if in case the old domain/site was already deleted then contact us through our support system so we will reset the purchase code for you.
Thanks.
I opened a ticket. Thank you.
Hi,
Your issue has been resolved and your ticket reply has been sent please check your ticket reply.
Thanks.
Hi,
First of all, great theme, little but of a learning curve but I can handle. However, I’m unable to change my menu font. I go to Skin > Main menu > Menu font and change the setting but nothing change on the front ends. Any idea why?
Thanks
Hi,
It seems the permission issue. Your server did not give permission to add/save the settings of the Theme Options. Basically, when you saved the theme options then it’s created the skin_1.css file inside the CSS folder, because of permission the theme is not able to create this file on your site. Please contact your hosting provider to change the permission to 777 or 755 of the CSS folder and all files.
OR
That is the cache problem, The best practice is when you are in development mode then disable all the cache plugins on your site and server too and remove site and server cache then finally check your site after removing the browser cache. hope your issue will solve.
OR
Please go to WP-Dashboard >> Plugins and deactivate the plugin name “Fast Velocity Minify” and then go to Appearance >> Theme Options and click on save changes button and finally check your site after removing the browser cache you will find your issue resolved.
Fast Velocity Minify is the plugin that will minify the site CSS and will help in speeding up the site, so you have to activate that plugin once when you completed the site and completed with the development environment.
Hope this helps you in solving the issue and if not then we have to debug your site and for that you have to contact us through our support system with your site WP Admin Login details.
Thanks.
Ok. I tried all solution. It’s mostly a Browser Cache. On chrome I have a hard time seeing updates. So I swtich to Mozilla and it’s fine. I’ll do further test and check what was really causing the problem.
Thanks
False alert, still can’t see the cahnges haha. Cache no cache. Permission set in theme folder CSS to 755 too.
Hi,
Then Can you please contact us through our support system with our site WP Admin and CPanel Login details so we will check and solve the issue for you and then provide you the solution.
Thanks.
Hello, the menu is not picking up the css configuration. This started to happen after upgrading 4.7. I already gave permission 777 and had no effect
Hi,
Please go to WP-Dashboard >> Plugins and deactivate the plugin name “Fast Velocity Minify” and then go to Appearance >> Theme Options and click on save changes button and finally check your site after removing the browser cache you will find your issue resolved.
Fast Velocity Minify is the plugin that will minify the site CSS and will help in speeding up the site, so you have to activate that plugin once when you completed the site and completed with the development environment.
Also can you please consider to extend your support? It’s already expired from December 2017.
Thanks.
I updated to 4.7.2 and this solved the problem.
Thanks
Sound’s Great!
There are tabs on the single product page, the built-in tabs have preset priority numbers, is there anyway to change the priority for a tab globally.
For example, I want to change the review tab priority to make the last tab, so priority would be something more than 60; in the settings I do not believe it is changeable, but if not, where can I changed in the code, javascript or CSS?
Thanks
Hi,
For Re-Ordering Default Woocommerce Single Product Tabs Please read and follow the instructions written in this doc: https://docs.woocommerce.com/document/editing-product-data-tabs/
Also can you please consider to extend your support? It’s already expired from April 2017.
Thanks.
This is useful,
Thanks
Most Welcome
Hi, First of all: great theme!
I’m using demo construction as begin. I want to use Font Family ‘Great Vibes’ for my Logo Font. I changed this in Typography in theme options, but on frontend it’s standard font. When I click in console on
Jef Stone
I get the right font: #header .logo-text { font-family: Great Vibes; font-weight: 400; font-size: 40px; line-height: 48px; color: #ad7727;
But as said, the logo doesn’t get this font, or at least is not showing this.
The website is in dev on http://jefstone.primeprojects.be/
Thanks in advance.
Hi,
I have tested your site at my end and it works perfectly fine with you described Font Family ‘Great Vibes’ for Logo, please see this screenshot: https://pasteboard.co/HI3JlwS.png
and also with default fonts as well please see this screenshot: https://pasteboard.co/HI3JDNGA.png
So it must be the cache issue at your end, please always check your site after removing the server, site and browser cache and the best practice is to turn of all the cache while you are in the development process.
Thanks.
@PT-Support2
Is there a possibility to directly react in this comments section to user: Berka02746 ? Why is not the label “PURCHASED” behind his name?
He is using this theme and I think he has downloaded it somewhere from the internet. This kind of downloading themes and plugins is always a HUGE RISK. As we all know is that themes and plugins downloaded somewhere from the internet have always built-in backdoors made by the hackers to take full control of your website. Hackers do this by hand or full automatic by scanning.
One thing is for sure; Berka02746 doesn’t understand how things are working in this Comments Section and the Support Ticket section. He even won’t listen to you and he is thinking that the Support Desk is sitting there only for him.
In the past 4 years I had two minor issues with this theme or an update, and opened two Support Tickets. The Support Desk solved my issues for 100%. They did it fast and keeps me updated. Great work !!
Keep on going with this fantastic theme and support ! Thanks.
Hi,
First of all thanks for your appreciation and so kinds words for us
And you are absolutely right @Berka02746 doesn’t understand how things are working in Comments and Support system. He just want that we reply hia comment and tickets with in 5 minutes with solution so this is not possible as first finding and then solving an issue always took some time.
Finally again thank you so much for your kind words
You all do a great job. Thanks.
Thanks a lot dear
Your words will encourage us to give beyond our best
How can i change “PHP max_execution_time Limit”? Mine is only 30….
Hi,
You can set/change the “PHP max_execution_time Limit” by copying and paste the below-given code into wp-config.php file or by asking your hosting provider as well.
set_time_limit(1000);
Remember if your hosting provider has set the restrictions on your account that this code will not run then the only option for changing the “PHP max_execution_time Limit” is to take help from your hosting provider.
Thanks.
into wp-config.php or php.ini?
Hi,
Please paste it into wp-config.php
Thanks.
Where I put the code?
Hi,
Please paste the code at the very bottom or you can say that at the end of this file and save changes hope your issue will solve and please use our support Forum for sharing your confidential information, do not share any of the confidential information here because it is not private here hope you can understand.
Thanks.
it’s working! Thanks! And one more question. How I can change “max_input_vars” value?
Hi,
Please read and follow the instructions written in this doc: https://themes.artbees.net/docs/increase-max-input-vars/
Thanks.
Hi, could you tell me how to make shop page shows sub menus when mouse hover on main category instead of click arrows. Thank you !
Hi,
Sorry to say that this is not possible with the help of Theme Options as there is no option in the theme for that so this is only possible with the help of customization and we only provide our dedicated support for the Theme Options related issues, not for customization this is beyond our limitations, Hope you can understand our limitations. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend contacting our customization team at nicework125@gmail.com
Thanks.
so from demo shop1, shop page’s category menu made by mega menu?
Hi,
Yes, Exactly Demo Shop 1, Shop pages category menu made by using mega menu.
Thanks.
