Hi,

Please go to WP-Dashboard >> Plugins and deactivate the plugin name “Fast Velocity Minify” and then go to Appearance >> Theme Options and click on save changes button and finally check your site after removing the browser cache you will find your issue resolved.

Fast Velocity Minify is the plugin that will minify the site CSS and will help in speeding up the site, so you have to activate that plugin once when you completed the site and completed with the development environment.

Hope your issue will solve and if not then please contact us through our support system with your site WP Admin and CPanel Login details so we will check and solve the issue for you.

Thanks.

Hi,

You have to customize the theme.js file find in wp-content/themes/porto/js/theme.js file. It is the customization, you can ask your developer to do it for you. As you know the support policy that we only give our dedicated support for the theme related issues not the customization services.

Thanks.

Lol i’m the developer. It will check it out. Thanks anyway.

Most Welcome

Access http://emporiodalimpezarn.com.br/contato/

Hi,

Please go to WP-Dashboard >> Plugins and deactivate the plugin name “Fast Velocity Minify” and then go to Appearance >> Theme Options and click on save changes button and finally check your site after removing the browser cache you will find your issue resolved.

Fast Velocity Minify is the plugin that will minify the site CSS and will help in speeding up the site, so you have to activate that plugin once when you completed the site and completed with the development environment.

Hope your issue will solve and if not then please contact us through our support system with your site WP Admin and CPanel Login details so we will check and solve the issue for you.

Thanks.

Also, can i change the domain name of my website? Will the theme license remain?

Hi,

1. Please go to WP-Dashboard >> Blocks, you will find Footer Block, so copy that footer block slug name and then go to Appearance >> Widgets >> Footer Block 2 and use Porto Block Widget in it and paste the Footer Block slug name in it and save changes and check your site after removing the browser cache.

2. Yes, you can use but before changing the Domain you have to first deactivate the license from the old domain by going into Porto >> Setup Wizard >> Activate and you will find the deactivate button, just click on it and then change the domain or domain name and then Activate the theme on new domain with the same purchase code by following the same steps.

If you still find any difficulty then fell free to contact us through our support system.

Thanks.

Hi,

There is no option in the Theme Options to move the Category Description from top to bottom on the category page. But you can achieve it by following the steps listed below.

1. Please go to WP-Dashboard >> Blocks and create a new block.
2. Add/Write the Description in the particular block as per your requirements.
3. Save the block and click on quick edit and copy the block slug name.
4. Go to  Products >> Categories and edit the particular category.
5. After editing the particular category scroll below, you will find Content Bottom option.
6. Paste the block slug name in the Content Bottom Option and save change.
7. Finally check your site after removing the browser cache.

Thanks.

Hi,

Please download the latest version of the theme 4.7.2 from Theme Forest by Login into your Theme Forest account >> Downloads onto your Computer and then Extract it onto your Computer you will find a file named “porto.zip” this is the theme file then follow the steps given below to update the theme.

And you can check the Change-log of the theme here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs

First of all please take the complete backup of your site/theme current version and then please make sure that your server requirements must meet the latest theme minimum requirements as given in the theme documentation here: http://www.portotheme.com/wordpress/porto/documentation/
and also please deactivate all the site third-party plugins before an update because many of the times the third party plugins conflict with the new theme files and creating an issue for the site but you have to activate the third party plugins again after theme update one by one.

Please try to install/update your theme by yourself first if you fail then we will do it for you. Please follow the below steps:

1. Take the complete backup of your current site. (If you are updating theme)
2. Go to CPanel wp-content/themes and rename old theme Porto to anything. (If you are updating theme)
3. Upload the latest zip file of the theme there in wp-content/themes.
4. Extract the zip file of the theme there.
5. Go to WP Admin Panel >> Appearance and activate the theme there.

Your theme will be updated easily.

Also can you please consider to extend your support? It’s already expired from June 2016.

Thanks for your understanding.

Hi,

Please go to WP-Dashboard >> Setting >> Permalinks and set “Common Setting” to “Post Name” and then scroll below and set “Product Permalinks” to “Default” and save changes and check your site after removing the browser cache hope you will not find an issue and if yes then please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.

Thanks.

Hi,

Please go to WP-Dashboard >> Setting >> Reading and set the limit of “Blog pages show at most” & “Syndication feeds show the most recent” to 99 and save changes and then check your site after removing the browser cache hope you will not find an issue and if yes then please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.

Thanks.

Thank you for your help.I did it. If I want to show 10 porofolio on the page and “Load More” section. What must I do?

Hi,

I think you are using the Porto Portfolio WP Bakery element for showing Portfolios on your page, so please edit the Porto Portfolio WP Bakery Element you will find an option “Portfolios Count” set it as “10” and just below it you will find an option “Load More Posts” set it as “Load More(Button)” and save changes and finally check your site after removing the browser cache. Hope it will solve your issue.

And if you are not using the Porto Portfolio WP Bakery element and trying to set it on Portfolio Archive page then go to Appearance >> Theme Options >> Portfolio >> Portfolio Archive and turn to “NO” option “Enable Infinite Scroll” and then go to WP-Dashboard >> Setting >> Reading and set the limit of “Blog pages show at most” & “Syndication feeds show the most recent” to 10 again and save changes and then check your site after removing the browser cache

Thanks.

Hi,

Can you please contact us through our support system with your site WP Admin Login details and tell us that which of the plugins are not compatible with the Porto WordPress theme, are those plugins included in the compatible plugins list confirmed from our end here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399
If yes then we will surely solve it for you and if no then you have to do Customization in the theme or plugin core files to making it compatible with the theme or plugin.

Thanks.

Hi,

First of all thanks for showing interest in the Porto WP Theme.

Yes, you can change the mobile menu icon on left in mobile. Actually, the mobile toggle icon position is set according to the Header layout we have in the theme. You can easily change the position of the mobile toggle menu.

Thanks.

i have purchased theme please tell me how to change header icon position in mobile site

Hi,

Please go to Appearance >> Theme Options >> Header >> Header Type and select/set/use header type 3 and click on save changes and check your site on mobile after removing the mobile browser cache hope your issue will solve and if not then please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.

Thanks.

Hi,

If you want to change the primary color for the site then you can easily do it from Appearance >> Theme Options >> Skin >> Change the Primary color for your site. http://prntscr.com/l5zshc

Thanks.

Hi,

As I told you already that we are really sorry about all the inconvenience for the documentation we are in updating process and soon you will find a new documentation until that please be patience and if you have any query just simply create a ticket our experts will help you.

And you can Override the Demo by going into Porto >> Setup Wizard >> Demo Content and click on the Demo you want to Install and Override on the previous one that already Installed on your site so you will find a window pop up and when you click on the details link you will find an option for Override Existing Content just check yes on it and click on Install button it will override the new Demo on the previous one, please see this screenshots: https://pasteboard.co/HIvS2NAB.png

If you have any query remaining then please contact us through our support system.

Thanks.

What do you mean by “soon” for the new documentation?

Hi,

I mean that our development department is working on the new Theme Documentation Update and they will release a new updated Theme Documentation in the near future so until that please be patience and if you have any work then just contact us through our support system so we will provide you the complete solution for that.

Thanks for your understanding.

I solved this. It was in the setup wizard menu

Thanks

Sound’s Great!

That you have managed to solve your issue by yourself

I fixed it. The method is changing something in php.ini php_value upload_max_filesize 128M php_value post_max_size 128M php_value max_execution_time 600 php_value max_input_time 600 php_value memory_limit 256M That’s it.

But now I have a new problem, cannot activate theme. “Purchase Code is not valid or could not connect to the API server!” I don’t know why.

Hi,

Sound’s really Great! That you have solved your first issue by yourself

& Please enable curl extension form server this will fix your issue. This extension is required for the registration process.

Or

The issue mostly occurs when the server has any kind of restriction and do not allow to communicate your server with our internal server for activation, so please ask your hosting provider to remove all sorts/kinds of restrictions from your account and deactivate the firewalls for some time until you activate the theme hope your issue will solve and if not then please try/test the theme on any other server which will purely compatible with the theme you will not find an issue.

Thanks.

Hi,

Sorry to say that but do not understand your issue properly please explain it more clearly if possible with the help of screenshots.

Thanks.

Sorry my son wrote thx

No Problem

Hi,

Sorry to say that but you have to translate all the plugins language files as well, because many of the Porto elements are coming from WP Bakery and Porto Functionality plugins so those strings are not translated until you won’t translate the plugins language files. If you do not mind can you please contact us through our support system with your site WP and FTP Login details and also provide us the screenshots of the strings those are not translated using WPML so we will check it for you and provide you the solution for that.

Thanks.

Sorry but i think you misunderstand. All theme and plugin textstrings is easy to translate using WPML string translations, works just fine.

What i mean is porto shortcode elements. If you build a page ie. an About Us page using wp bakery elements these are easy translatable but if you use porto elements like Porto Headings it is not translatable using WPML editor.

But i solved problem by switch off WPML editor for post and pages and translate manually in standard editor.

Hi,

Sounds Great! that you have solved the issue by yourself.

Thanks for contacting us. Have a great day

Hi,

First of all thanks for showing your interest in Porto WordPress.

You are very right, it is flexible layout and the sidebar expands with the right banner. but the sidebar you are referring to is not the categories but it is the sidebar menu set from Theme Option. So you can add as many menu items as you can also including Categories as well.

Thanks.

Hi,

There is no need to activate or purchase the new license for this plugin. This plugin is already included in the theme package and already purchased the license by P-Themes. This activation message for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.

So no need to activate it, just ignore the message and feel free to use it.

2. Please go to WP-Dashboard >> WP Bakery >> Role Manager and for Administrator, Editor, Author set Post Type as Custom and click on all the Custom Types as showing in this screenshot and click on save the change and then check the Product Description: https://pasteboard.co/HIgslPu.png

Hope you will not find an issue and if yes then please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.

Thanks Have a nice day

Great, will try this. Thanks for your swift reply, I appreciate!

Most Welcome

And if you have any issue then feel free to contact us through our support system we are there to help you

Hi,

Actually the banner you are referring to is made using Porto Carousel and Porto Inter Active banner WP bakery elements, When you edit your home page you will find those both elements at the top of the page and when you edit the Porto Interactive banner you will find banner image option so just set your image from there it will work for you, and the images coming with the demo import are the dummy images directly coming from our internal server not included in the media library some times.

If you will find any issue in setting it just contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.

Thanks.

hi, as you may notice that i have add an image in interactive option but as i said it lay on top of yours, please see here https://imgur.com/a/cF8dOUn and https://imgur.com/a/8fAuelO

why is that?

and is it possible to see your original images dimensions as i want to create the same but with different image please

Hi,

We have added the image in page css section here: http://prntscr.com/l5zpuj

You should replace the image from design option or delete it then add the banner image as you did already.

Thanks.

Hi,

First of all thanks for showing your interest in Porto WordPress.

Yes, The Theme is fully Compatible with WPML and WCML, you can read more about it in the theme documentation here: http://www.portotheme.com/wordpress/porto/documentation/

Thanks.