231 comments found.
One more question, if I can’t make it work, can I disable the map from calendar and move text content in that block, just beside photo of event?
Hi,
Unfortunately, we do not own copyrights for these images and we cannot sell them. You’ll of course get all images after demo import process on your installation, however when you finish developing & once your site goes live, you’ll have to replace demo images with your own ones.
Elated
I bought your theme and is great. I miss though the API for the Google map and as you mentioned the integration comes with the theme. Can you please forward to me? Thank you!
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best,
Elated
Hi, my google map in the calendar events does not show and tryied to get rid of it put I can’t. How can I either disable it or make it work?
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best,
Elated
Hi there, is there a known problem with the form field date picker / entry on safari and internet explorer? It won’t allow anyone to submit a form on my website it says that the ‘date format is incorrect’ – any help would be great! I don’t want to have to make my customers fill in a manual text field is I can avoid it. Thanks.
Hello,
We didn’t have reported issues of this kind. Can you please send us problematic page URL, so we can test this out on these browsers. Also, it would be helpful to know what operating system causes trouble? Is it an OSX or Windows? Also, some screenshots of the problem would greatly help. Thank you.
Elated
Hi there,
The problem page/form is: http://hertsdanceteachersassociation.co.uk/grants/
I have little information on Windows OS but I’m on a mac (running Mojave) and the safari browser is like this video: http://hertsdanceteachersassociation.co.uk/wp-content/uploads/2018/11/WhatsApp-Video-2018-11-12-at-13.51.27.mp4
Chrome seems fine on a mac: http://hertsdanceteachersassociation.co.uk/wp-content/uploads/2018/11/IMG_0875.mov It has pre populated fields, a calendar date picker and lets you submit the form.
I don’t have a PC but my colleague told me about internet explorer not working too.
Thanks!
Hello,
We couldn’t reach your website https://www.screencast.com/t/wjTnqlspqoh
Can you please check out what might be going on? Thanks.
Elated
Hi, all 3 links work fine for me. Looks like you just hada timeout. can you try again please? Thanks
Hi,
This is not theme-related problem because your Contact Form wouldn’t work even if you switch to some default WordPress theme like Twenty Seventeen. This is the problem inside the Form itself.
As Contact Form 7 is a 3rd party plugin, regretfully, we have limited support for it that only covers its compatibility issues with our themes. This means we’re not in a position to configure your plugin and as far as we’re concerned, plugin is compatible and working fine with our theme. So any question related to how the certain feature works, would be getting outside the support loop we can offer.
You may refer to Contact Form 7 online documentation: https://contactform7.com/docs/ or try to contact them over plugin author dashboard for more general questions https://wordpress.org/support/plugin/contact-form-7/
Hope you understand.
Elated
how do I change the google maps api?
Hello,
Here’s a helpful link https://cloud.google.com/maps-platform/
For additional questions, please open a thread in our forum https://elated.ticksy.com/
Thanks.
Elated
hi,
I am trying to instal the demo for modern dance and it dont work, it always get till 60% and dont work, please help me.
Hello,
We located your request #1727900 and forwarded to our support team for faster response. Please check ticket status in a couple of minutes. Thanks!
Elated
Good morning, I recently transferred this vibez theme to a new server and everything is working besides the visual composer. Its asking me to activate my copy. The visual composer is in the dashboard but none of the elements show up when I go to edit any page.
Hello,
Please, note there is no need to activate plugins that came bundled within our theme, and here you could find more about it https://elated.ticksy.com/article/10866 For the issue you are facing with Visual Composer, we could suggest to check this article https://elated.ticksy.com/article/12581 where is added solution. Best, Elated
In backend editor everything is there, but classic mode nothing is showing up. How do I fix that?
Hi,
It could be that your text are in white color, which is causing this behavior in Classic Mode. If you need further help, please, reach our support team at https://elated.ticksy.com/ and include your site URL with wp-admin access so our support agent could investigate. Thanks
Elated
Thanks. And you’ve already done what is suggested in this article https://elated.ticksy.com/article/12581 ? Since, this solution is working for everyone who is reporting the same issue.
Elated
no, none of those solved my issue. Please let me know what are the next steps to make this template live?
Hi,
We located your ticket on our support forum and it has been answered by our support agent. Please, check response on ticksy.
Best, Elated.
HEllo how do for acrivate CONTEMPORARY BALLET version theme?
Hello there,
If you already imported our demo content, please, check this article to see how to set desired homepage https://elated.ticksy.com/article/12460 For any further assistance, our support team is on your service at https://elated.ticksy.com/ Just open a ticket and include your site URL with wp-admin access and our agent will gladly assist you thrre to setup your site within our theme.
Elated
Hello, I am starting new dance courses next week and getting lots of complains about the calendar not showing the right information, this is extremely harmful for me. Ex. 05.00 shows 05.00 pm for the whole in one column, people get confuse, can you please come with an update today? Missing lots os customers ´cause of this issue.
Best Regards;
Hi,
Please send us the page where this happens. Thank you.
Elated
How do you edit the text “Event Hours” from the short code [tt_event_hours]?
Hello,
Event hours can be changed from Events single back-end options -> https://www.screencast.com/t/N4Dq6kP3kI
For any other question, please submit a thread -> https://elated.ticksy.com/
Elated
Hey, I get console errors like: “Refused to apply style from ‘xxx/wp-content/plugins/js_composer/assets/css/js_composer.min.css?ver=5.2’ because its MIME type (‘text/html’) is not a supported stylesheet MIME type, and strict MIME checking is enabled.”
Will there be a theme update to update visual composer?
Hi,
Latest update was couple of months ago, which should be good enough for all your plugins to avoid compatibility issues. Please disable all 3rd party plugins you installed after theme purchase and try again.
Elated
Hi, I would be interested to buy this theme but I i don’t understood if all the demos can be developed even on one page or not? .. Thank you
Hello,
Thank you for your purchase.
To import all demo content to your side, please read this article first -> https://elated.ticksy.com/article/12621/
And if you’re having problems with import, please read this one -> https://elated.ticksy.com/article/10845/
If you still can’t handle it, please submit a ticket to our forum -> https://elated.ticksy.com/
Best,
Elated
Parse error: syntax error, unexpected T_PAAMAYIM_NEKUDOTAYIM in /homepages/42/d362275149/htdocs/wp-content/themes/vibez/framework/lib/eltdf.layout3.php on line 539
Hello,
Please read this helpful article. For any other question, please submit a ticket to our forum. Thanks.
Elated
Hey, I just bought this theme and I wanted to install it in my WP. It says installation can’t be finished as there is “style.css” missing. Can you please help?
Thanks Sabina
Ok, sorry, it appeared I uploaded the wrong file. It’s all fine now 
Hello Sabina,
Thank you for your purchase. Please check this helpful article https://elated.ticksy.com/article/11438 And let us know how it went!
Elated
Thanks for a quick reply. I have one more question: in the manual you mention above it says I can import a demo-site and edit it. I don’t see the “Elated options” menu in my panel at all. How can I do that?
Hi,
You should enable all required and recommended plugins that appear on the top after activation of Vibez theme. Among them should be Elated Core (or CPT) plugin that is necessary for demo import. After you do that, please advise this helpful manual for successful demo import https://elated.ticksy.com/article/12621/ For all other questions, please submit a ticket to our support forum https://elated.ticksy.com Thank you
Elatec
Hello, youtube is compatible with the theme? I see him in the demo.
Thank you! a greeting
Hello,
Thank you for taking interest in Vibez!
Yes, our theme supports YT, Vimeo and self-hosted videos
Elated
Hi guys, just bought the product, 2 things,
After activation of the product no site is coming up, just error http500, obviously going trough problem solving now.
second, am i blind or i dont find any theme documentations? Could you advise?
Regards Andreas
after Activating the plugins i meant sorry*
Hello,
Thank you for your purchase.
When it comes to 500 errors, you should read this helpful article.
You can find official theme manual here.
For any other doubt, please submit a ticket to our forum and support team will lend you a hand.
Elated
I am getting “Sorry, no posts matched your criteria.” in portfolio (there are plenty of demo portfolio items) and yet all categories show this error or no error but no images. The only page (portfolio) that works is “single” but this is a project view.
Is something wrong with the theme? I already sent support ticket a few days ago but did not hear back.
Hello,
Support agent has been informed, your ticket will be answered as soon as possible.
Elated
demo content cant be include. https://elated.ticksy.com/article/12621/ and https://elated.ticksy.com/article/10845/ All The steps are ok but there is no content. it shows 6-7 demo but there is just 2 demo content named “vibez” and “vibez 1” now my web site is on error 404 after 3 times clear wp installation
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum https://elated.ticksy.com/ and include your website URL along with wp-admin access and one of our support agents will assist you.
Best, Elated
Hi, I am trying to ımport vibez1 demo for pole dance template but when I click on the ımporting button process taking time and doesn’t finish .İs there any other way to ımport template?
Hello,
Thank you for reaching us!
You can find minimum server requirements for demo import here.
https://elated.ticksy.com/article/10845/And here’s the helpful step-by-step guide on how to import demo content successfully.
https://elated.ticksy.com/article/12621/If you still can’t handle this yourself, you could always submit a ticket to our support forum https://elated.ticksy.com and include your website URL along with wp-admin access and one of our support agents will assist you.
Best regards, Elated-themes
Pre-Sale questions: When an event is created in WooCommerce (as a product) will it sync with the Event calendar?
When a customer change his mind and decide to switch event that has already been paid, is this possible?
Thanks
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum https://elated.ticksy.com/ and include your website URL along with wp-admin access and one of our support agents will assist you.
Best, Elated
