1737 comments found.
Hi, I need the instalation of the theme I bought with code: b2127a85-e811-4173-b13d-42b1b678aa94
Hello Anagogomes!
Could please submit a ticket in our support center and provide us with the WP and FTP access details?
Best regards,
DFD Support Team
Hi guys,
I’m having a problem when restoring/importing theme settings after migrating from local to live server. I’ve followed your instructions step by step from here: http://nativewptheme.net/support/knowledge-base/how-to-exportimport-theme-options. Now, the problem is that, when I import settings, my general header styling (made locally) doesn’t apply. Not sure what’s happening. Would be nice if you have a solution.
Tnx in advance.
P.s. really cool theme, though. : )
Never mind. I solved it. : )
Hello Seiffer!
So glad to know that the solution is found.
Best regards,
DFD Support Team
Hello. I bought your theme and I see some ‘unusal’ issues like the following: If you setup a Blog page (list) template and enable categories view, when you select a category then instead of a full filtering and repagination, your theme just put out of the current page the posts of the rest categories!!! Then if you visite other pages you see only the remained post info of these pages! Why so? I have never seen something like this the 12 years I experience Wordpress! If I choose a CATEGORY then there is repagination! Take a look at: http://neasmyrni.cscloud.eu/nea/ Is it possible to ‘fix’ this?
And also: If someone is using Default Template and then insert your blog list WP module, the pagination has been dissapeared! There is no pagination! Why so? In this way, you actually limit the usability of your module! Is like you say, that use this only for limited posts! Why? Is so difficult to add this?
Looking forward to hear an answer from you. I hope that I’m wrong and I haven’t completely understand how to use your theme.
Hello Aparask!
Sort panel supposes to sort only loaded posts, you have 2 pages of posts so when you click on sort panel only posts from the current page will be sorted.
As for the Blog post module, the pagination is not added to it, it supposes to display posts without any paging. In case you need pagination you can use Blog post page template.
Best regards,
DFD Support Team
Hi Sir/Madam,
I have an issue with my Wordpress website whereby when I go to Pages – Edit – Page Options, I cannot change anything. The page is frozen and it is only telling me to select color. I need to change the background image, however it is not allowing me. Can you assist?
Thanks and regards,
Samuel.
Hello Samuel!
Could you please update the theme up to the current 1.3.9 version, it seems you are using deprecated theme version. Please check this article for more detailed information. Please submit a ticket in our support center in case you need our help with the theme update.
Best regards,
DFD Support Team
Hi, there, I should have everything updated, however the problem still persists.
Please make sure you have cleared browser cache after update. Please submit a ticket in our support center we’ll check the request.
Best regards,
DFD Support Team
Thanks very much. The problem was sorted! Thanks for your assistance.
So glad to know that!
Best regards,
DFD Support Team
I need some help customizing the theme. For starters, the product images on my site look too big, I want to keep them small and simple. What is the recommended size/resolution for product images? Is there a way to make them smaller in the shop section?
Secondly, how do I edit the header/navbar typography? As well as spacing between each nav item.
Hello Aditya9696!
Could please, submit a ticket on our support center, we’ll provide you with the information.
Best regards,
DFD Support Team
Hi ! congratulations, great theme! I’m asking only for a suggestion. For a video background of 12 seconds in Revolution Slider do you recommend a self hosted video or youtube? in terms of speed, compatibility, controls, etc. Thanks 
Hello Lauramtz_di!
For the page size, the youtube is better but self-hoster will not send requests to the request to the third-party resource so it can be loaded faster. It would be better to try both and compare as there are a lot of factors and it’s better to test.
Best regards,
DFD Support Team
how can I set the Header responsive breakpoint
Hello Mhiriayman!
There is no such option in the theme.
Best regards,
DFD Support Team
Dear Sir/Madam,
I hope you are well and can help me with query below. I work for a Agency who is taking over a website built using your WordPress theme. We are looking to verify if this is genuinely purchased team with a licence as we can find any details in the WordPress build. Can you confirm if this site has a licence if we provide you with details (http://dublinairportcentral.com/) ?
Does this theme come with a wpbakery licence as we cant upgrade this plugin either.
We are happy to arrange for a license to be purchased for the theme or plugin?
Thank you in advance,
Luke
Hello Luke!
We are not able to confirm that the site has license a there is no actual theme activation. The only way to check the license, for now, is to check purchase code, we can verify it for you if needed.
As for the plugin, please check the following article: http://nativewptheme.net/support/knowledge-base/plugins-activation.
Best regards,
DFD Support Team
Dear Sir/Madan,
Thank you for the reply. Unfortunately we have not access to the Purchase Code as it was done by another agency. Do you have any records of a theme purchased by Image Now. info@imagenow.ie. http://imagenow.ie/contact
Regards,
Luke
Luke, as far as I can see there are no requests from info@imagenow.ie. Seems you need to contact the agency to check the purchase code.
Best regards,
DFD Support Team
Dear Sir/Madam,
Thank you for you help so far. One final query, do you have any records of the theme been purchased by Ian Sorensen?
Regards,
Luke D
Hello Luke!
As I can see this person have contacted us before and we can find the purchase code for this project.
Please contact us via Envato contact form and we’ll provide you with more detailed nformation.
Best regards,
DFD Support Team
I just bought a template with you and when installing, this caption appears: The link you have followed has expired. help
Hello Alvalatto!
The error message you see is a well known issue and server configuration causes this issue. Please see this article for more details about system requirements and instruction about theme installation. Please submit a ticket here if you need our assistance with this issue and our support team will help you with theme installation.
Best regards,
DFD Support Team
Hi I purchased your theme a while ago, I used it for a couple of different sites and have found the theme is really slow to load. Please can you tell me how to resolve this issue.
Regards Rob
Hello Rob!
Could please, submit a ticket on our support center and provide us with the WP details for checking the request?
Best regards,
DFD Support Team
hey i bought the theme a few days ago and i’m building the site that i want, but i only have 1 problem, i cant set de shop page as i want, it doesnt save my header and sidebar configuration. can you help me to solve this out?
Hello Kaned9k6!
The header is inherited from Theme Options > General Options > Layout settings > Archive Pages header (as shop page is archive page). Sidebar configurations can be adjusted in Theme Options > Woocommerce > Woocommerce category options > Category layout.
In case you need more details or assistance, please submit a ticket on your support forum.
Best regards,
DFD Support Team
cool i could set the header i wanted, but i still cant set the sidebar on the shop page, also cant change the header image
sorry, nvm i ve already solved it
Hello Kaned9k6!
Thank you for the feedback! Glad the issue is sorted.
Best regards,
DFD Support Team
hello: why you removed the “Ronneby” theme from the market. I had planned to buy it in next days. I think it’s a very pretty special theme.
Hello Noriaki!
It’s temporary and we’ll set it back as soon as possible.
Best regards,
DFD Support Team
hi, buy the native theme and install the demo “travel agency”, I’m staying very well and I really like it, congratulations; but something strange has happened and the family of the icons that I liked the most have disappeared, it does not let me use them in the design. Can you tell me what I can do?
Thank you
Hello Miera65!
Could please, submit a ticket on our support center and provide us with the WP details for checking the request?
Best regards,
DFD Support Team
Hi, I have solved it for now. Thanks
Any way, could you tell me how to submit de ticket, the link “submit a ticket” doesn´t go anywhere
Forgive me the error, I solved it, I submit a ticket, if I happen again the problem with the icons, what can I do?
We are glad that the issue with icons is solved. Not sure we can provide you with the requested information as we haven’t managed to check the issue.
Best regards,
DFD Support Team
Hi, another pre buy question, is it possible to show (like carousel or something like that) the provider’s logo?. Thank you again.
Hello Lucapert!
You can add the carousel and place single images inside.
Best regards,
DFD Support Team
Thank you for the reply
Glad to help.
Best regards,
DFD team.
Woocommerce issues.
Basket and checkout pages show up as blank.. everything is set up correctly.
Seems the theme is not woocommerce ready sadly.
Hello Omgzhobbs!
The theme is fully compatible with the Woocommerce, you can check it in any of our Shop demos.
Could please, submit a ticket on our support center and provide us with the WP details for checking the request?
Best regards,
DFD Support Team
I fixed it by manually by writing in the code.
Yes your theme shows the shop page fine, sorta..
But the basket, my account and checkout pages require additional shortcodes being manually added to pages. The theme no longer automatically works with WooCommerce.
Without this added, the theme just shows these pages as blank with no explanation as to why.
Seems you have skipped the step where pages were generated automatically while installing the plugin. You can also create pages in one click in Woocommerce > Status > Tools > Create default WooCommerce pages.
Best regards,
DFD Support Team
Nope, pages were automatically generated, yet no shortcodes or anything else happened.
Maybe a wordpress bug then.
Buttons on shop side however seemed to link main style colour choice and button, had to manually edit CSS to make button text show, but only on shop sections.
Could you please contact us and clarify what buttons you are referring to? we’ll check and help you to get it sorted.
Best regards,
DFD Support Team
Hi, pre-buy question, is it possible to create one page site? Is contact form included and completely compatible? thank you for your answer.
Hello Lucapert!
You can create one-page site if needed, the contact form is a module created by our team so yes, it’s compatible.
Best regards,
DFD Support Team
Hi, relay clean theme. But when load demo data it keeps loading….
Hello Adries32!
Could please, submit a ticket on our support center and provide us with the WP details for checking the request? Please clarify the demo you’d like to have as well.
Best regards,
DFD Support Team
Emails sent through form are not recieved
Hello Sky1cap!
Could please, submit a ticket on our support center and provide us with the WP and FTP access details for checking the request?
Best regards,
DFD Support Team
Hello Sir hope you are good. Sir how can i active Coming soon page on my site when my site is under procedure. After import demo which i like for my site now i want to show site is in under construction for people. I am new to wordpress. so please guide me sir thanks
Hello Websroad!
There is no maintnance mode feature in theme but you can create(or import) page which will be your home(maintenance) and disable header for this page, check this link. Or you can use plugin for this purpose.
In case you need more detailed information, please, submit a ticket on our support center.
Best regards,
DFD Support Team
Hello Ellen Thanks for your quick response. I need complete psd package of this nice product. Is it possible to send me download link of psd at websroad@gmail.com
Thanks
Please, submit a ticket on our support center and support team will share the PSD files with you.
Best regards,
DFD Support Team
Ticket submited but still not received psd files. please help me thanks
As specified in our support policy, our support replies every request we get within 24 hours from Monday to Friday, GMT +2 (spring-summer+3). We’ll get back to you as soon as possible.
Best regards,
DFD Support Team
Sir i need psd on urgent bases because i want to show changes to my client. and i have just 1 day.
Websroad, will check what can be done.
Best regards,
DFD Support Team
Hello!
The form in my theme wont send emails correctly
Please help!
Hello Sky1cap!
Could you please submit a ticket on our support forum and provide us with some more details about the request?
Best regards,
DFD Support Team
