1736 comments found.
Hello Team, I have send multiple email about customisation service with no response. Can you look into this for me, please? Thank you.
Hello Danzara!
Last ticket from you we have got it April. Could you please resend the tickets one more time and let us know as soon they are sent, we’ll check if we got them?
Best regards,
DFD Support Team
an email was sent to Ellen and I also completed to customisation request form on your site here: http://dfd.name/services/ many thanks
Thank you for the information, seems have found your request. Will get back to you as soon as possible.
Best regards,
DFD Support Team
Hi, I recently purchased and tried to install the theme. For some reason when I activate the theme, my site goes down. I have to go into the database and set another theme as the active theme before my site comes back.
I am not sure what the issue is, I have set the server to meet all the required memory and settings criteria illustrated for the theme. any help would be greatly appreciated.
Thank you
Hello Pixelabstudioz!
Could please submit a ticket in our support center and provide us with the WP, FTP access details? We’ll do our best to help.
Best regards,
DFD Support Team
Hi! I would like to buy this theme but I am worried it would be too complicated for a beginner. Would you suggest a beginner to buy this theme or should this go to intermediate users? I have wordpress site and I would like to use one of your layouts I saw in the demos: I saw one called Fashion Photographer layout, the homepage is awesome, but I wonder if all pages are customisable, and if I can create multiple portfolios. Thanks in advance!
Hello Floramc!
The theme has a lot of tooltips to make it easier n use, anyway, you can contact our team via Envato contact form and we’ll create you user on dev site so you can try to work with the theme before buying.
As for the layouts you can combine and customize them as all features presented on demos and demos are available.
Best regards,
DFD Support Team
Hi! Thanks! If I can give a closer look maybe I can understand if this theme works for me, I am facing many struggles finding one that has enough flexibility on the portfolio and thought given the many possibilities, this was a good choice for me.
Floramc, you will be able to test portfolio and its options as well.
Best regards,
DFD Support Team
Hi,
I really like your template and I’m thinking of buying it, but I have to ask you first if it’s compatible with compliance of the GDPR and the mandatory cookie law for all web sites based or operating in the European Union, as is my case.
I´m waiting for your answer.
Hello Furielex!
You will need plugins for GDPR and cookie notice, our theme is compatible with such kind of plugins.
Best regards,
DFD Support Team
Great theme with a great future! The only one exists when adding images to posts, and adding standard WP galleries. There are no image settings. This is bad. How to fix it?
Hello Viteck!
Could please submit a ticket in our support center and clarify the request a little bit?
Best regards,
DFD Support Team
Viteck, could you please submit a ticket using the link from the previous response and provide us with the WP access details. We’ll help you to get it sorted.
Best regards,
DFD Support Team
Made a request for support. thank
Thank you for the information. We’ll get back as soon as possible.
Best regards,
DFD Support Team
Please provide a direct way to communicate with you. Thanks
how can i edit portfolio template,change the way it looks ,add some elements etc
Hello Shebil!
Please check this article or more detailed information. You cn also adjust styling for bages with Portfolio page templates in Theme Options > Portfolio Options > Portfolio page options.
Best regards,
DFD Support Team
i need my own template for portfolio,how can i remove the present portfolio page
Hello Shebil!
There is no option to remove portfolio page template, please submit a ticket in our support center and clarify what exactly you need.
Best regards,
DFD Support Team
Hi
My google maps is no longer working correctly, are you able to advise what the problem is? – https://bit.ly/2JGPBWu
Thanks!
Hello Mark_crone!
You have an error in console:
Geocoding Service: This API project is not authorized to use this API. For more information on authentication and Google Maps JavaScript API services please see: https://developers.google.com/maps/documentation/javascript/get-api-key
Please add valid API key to Theme Options > General Options. Check this article about API key creation.
Best regards,
DFD Support Team
Hi, OK thanks!
Always welcome.
Best regards,
DFD Support Team
Hi, I have problem with translation of category name, the name of language appear instead of the name of category, and this problem didn’t appear with another theme, I am using polylan. thank you
Hello Bassel85!
Could please submit a ticket in our support center and provide us with the WP, FTP access details and link to the category page?
Best regards,
DFD Support Team
Putting woocommerce products in tabs don’t work correctly. See video—> https://key.fot.li/files/native.mp4
Hello Kafesys!
Thank you for the information! We will add the fix to the future theme update.
Thank you for your help in troubleshooting.
Best regards,
DFD Support Team
We have to deliver this project ASAP and can’t be waiting for you to update this issue. If you can’t provide a fix right now, I ask you to please refund. Thanks
Could please submit a ticket in our support center, we’ll check what can be done?
Best regards,
DFD Support Team
Yes, I just did, but can you please update your support correct info so we avoid spending time and having devs waiting ? Thanks 
Thank you for the information. We’ll get back to you as soon as possible.
Best regards,
DFD Support Team
Is there an updated version of WP Bakery Builder coming out in an update soon?
Hello Brandidrealestate!
Could please submit a ticket in our support center and we’ll provide you with the latest plugin’s version?
Best regards,
DFD Support Team
Hi please after installation i realized the featured decoration feature is not working. what do i do do make it work
Hello Oreoluwa10!
Could please submit a ticket in our support center and provide us with link to the page in questioning and WP access details? We’ll check it for you.
Best regards,
DFD Support Team
i already submitted a ticket yesterday but i got no response thats why i posted here
As specified in our support policy, our support replies every request we get within 24 hours from Monday to Friday, GMT +2 (spring-summer+3). Your request is placed into queue and is waiting for its turn to be fixed. We understand the urgency and the request will be checked for you as soon as possible. Thank you for understanding!
Best regards,
DFD Support Team
K thanks
Always welcome!
Best regards,
DFD Support Team
Hi how i can disable portfolio archive..?
Hello GoldenInkHouse!
There is no option to disable archive pages.
Best regards,
DFD Support Team
then how i can have a page of portfolio with custom layout of native VC ..?
any suggestion,
thanks
You can have page with the Portfolio page template. Please check this article.
Best regards,
DFD Support Team
the problem is when i give a name to page as portfolio, its become archive
i do not want to use any other name for portfolio page.
http://inkhouse.org.uk/portfolio/Change URL to http://inkhouse.org.uk/portfolios or http://inkhouse.org.uk/our-portfolio and the page will not become archive.
Best regards,
DFD Support Team
okay thanks
Always welcome!
Best regards,
DFD Support Team
hi guys,
I just receive this error for the first time when I try to save anything of the theme options:
Gone
The requested resource /wp-admin/options.php is no longer available on this server and there is no forwarding address. Please remove all references to this resource.
The resource /wp-admin/options.php is correctly in the server. Does it depend by the template or it’s a providers related issue?
Thanks in advance. Matt
Hello Matt!
It seems like server issue, anyway, could you please submit a ticket in our support center and provide us with link to the site, WP and FTP access details? We’d like to check it as well.
Best regards,
DFD Support Team
Ok, just done!
Best Matt
Seems we haven’t got the request. Could you send it one more time, please?
Best regards,
DFD Support Team
ok, ticket re-sent now
Best Matteo
Matteo, still nothing at our end. We have rechecked form and it is ok. Could you please contact us via Envato contact form.
Best regards,
DFD Support Team
ok, done, maybe it was because I was using my personal email address.
Let me know if you received it.
Best Matteo
Got it now, thank you! Will get back to you as soon as possible.
Best regards,
DFD Support Team
Hello Elbakidze!
Could please submit a ticket in our support center and provide us with link to the page in questioning and WP access details? We’ll check e\what can be done.
Best regards,
DFD Support Team
Please see these videos:
https://wpbakery.com/video-academy/save-row-template/
https://wpbakery.com/video-academy/use-templates-wpbakery-page-builder/
They should help.
Best regards,
DFD team.
I wanted to know how to change the email and phone number in my header and footer
Hello Freicy!
Please check Theme Options > Header Options > Top address panel and Theme Options > Footer Section Options.
Best regards,
DFD Support Team
How do I contact you, so I can get help on a bug I seem to have with the website?
Thanks,
Samuel.
Hello Samuel!
Could please, submit a ticket on our support center and provide us with some more detailed info about the request?
Best regards,
DFD Support Team
Hi, I need the instalation of the theme I bought with code: b2127a85-e811-4173-b13d-42b1b678aa94
Hello Anagogomes!
Could please submit a ticket in our support center and provide us with the WP and FTP access details?
Best regards,
DFD Support Team
