Hi,

We have not tested this plugin with the latest theme, so we are unable to provide you the suggestion for that, If you want to use you can try any third party plugin with the theme but at your own risk, and you will find all the theme compatible plugins list confirmed from our end here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399

Thanks.

Hi,

You should use any 3rd party plugin for the custom Thank you page.

Thanks.

Hi,

Thanks for posting your Comment with the correct account , We love to assist you.

Yes, you can do a temporary install in one domain and then erase it and completely rebuild on another domain with the same purchase code, but before erasing the theme from the old domain please deactivate the theme from the old domain by going into Porto >> Setup Wizard >> Activate, you will find the deactivate button so just click on it and the use the same theme with the same purchase code on the new domain by following the same procedure, you will not find an issue.

Thanks.

Hi,

Those elements are Porto Content Box WP Bakery elements and Text Block is being used in it and you can configure the 5th Row one as showing in this screenshot: https://pasteboard.co/HK309zf.png

Thanks.

Hi,

Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.

Thanks.

Hi,

Please share your Live site URL where the issue occurs so we will check and provide you the solution for that.

Thanks.

Hi,

Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

Thanks.

Hi,

Those Categories and Search Tab on the left sidebar includes a price range bar is coming from Appearance >> Widgets >> Woo Category Sidebar. If you edit Woo Category Sidebar you will find all the widgets in it, so you just have to re-create those widgets and it works.

Thanks.

Thank you. All solved.

Sound’s Great!

Hi,

First of all thanks for showing your interest in Porto WordPress.

You can hide/show the Price, Add to Cart Button, Reviews for the Shop page when you enable the Catalog mode and if you want to hide the Price from Cart and Checkout page you can easily do it by using simple Custom CSS.

Thanks.

Hi,

Please update the theme manually via Cpanel by following the steps given below hope you will not find an issue.

First of all please take the complete backup of your site/theme current version and then please make sure that your server requirements must meet the latest theme minimum requirements as given in the theme documentation here: http://www.portotheme.com/wordpress/porto/documentation/ and also please deactivate all the site third-party plugins before an update because many of the times the third party plugins conflict with the new theme files and creating an issue for the site but you have to activate the third party plugins again after theme update one by one.

Please try to install/update your theme by yourself first if you fail then we will do it for you. Please follow the below steps:

1. Take the complete backup of your current site.(If you are updating theme)
2. Go to CPanelwp-content/themes and rename old theme Porto to anything.(If you are updating theme)
3. Upload the latest zip file of the theme there in wp-content/themes.
4. Extract the zip file of the theme there.
5. Go to WP Admin Panel >> Appearance and activate the theme there.

Your theme will be updated easily.

Thanks.

Hi,

Please go to Appearance >> Theme Options >> Skin >> Layout ans Choose Background Type as Dark and save changes and finally check your site after removing the browser cache.

Thanks.

Hi,

Sorry to say that but we have no more auto update feature in the theme, we removed it from the theme some updates ago, because many of the Customers did Customization in the theme as per their requirements and when they update the theme automatically then the new theme will override their Customization and many other issues as well, that is why we always recommended to update the theme manually it will help you in not losing any data while updating.

And do not worry we already forwarded this suggestion as a feature request to the development department they will look through it in the next coming updates of the theme.

Thanks.

Hi,

Please edit your homepage and scroll below to the bottom you will find Porto Modal Box element like showing in this screenshot: https://pasteboard.co/HAmqYgB.png so that modal box is generated using that Modal Box Element and the styling and Background image is being set for it via Custom CSS you will find in the Theme Options >> Skin >> Custom CSS as showing in this screenshot: https://pasteboard.co/HAmsBWL.png & https://pasteboard.co/HAmt6lU.png

Thanks.

Hi,

Sorry for the inconvenience but WooCommerce releases it’s last major update Yesterday, and we already saw and test it and you are right a couple of theme templates is outdated because of the WooCommerce major update so we already forwarded this to the development department and they are working on it and soon within a week you will find an update of the theme with solved this issue, until that please be patience.

Sometimes WordPress and WooCommerce also release a heavy update on their core files, that’s why we also should update the theme structure for WordPress and woo updates.

Thanks for your understanding and cooperation.

Hi,

1. As you know that the particular section is coming from Porto One Page Category WP Bakery element right, so there is only to options the particular element provides, please edit the Porto One Page Category WP Bakery element you will find an option Ajax Load so just check it or uncheck it and save changes and check your site after removing the browser cache.

2. Please copy and paste the below-given CSS code to the page Custom CSS option and check your site after removing the browser cache.

Hi, Thanks for the reply I followed your instructions but it seems that we have a misunderstanding here. 1. I want all categories to be loaded by default, if I uncheck the Ajax Load, categories will not expand and load at all. 2. It works perfectly fine now, thank you. 3. I want to change the positioning of the text of the main slider in demo 19 without affecting the mobile layout, how can i do so?

Hi,

1. Sorry to say that but the particular element do not provide this functionality so you have to make it possible with the help of Customization otherwise use any other WP Bakery element which suits your requirements.

2. Most Welcome!

3. If you change the Position of the Text in Desktop version then it will also change the position in mobile version as well, so if you want do not change it in mobile version then you have to make it possible with the help of Customization or with media queries.

And also could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Can you please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you on your site, I think it is the cache issue on your site.

Thanks.

I was able to adjust thanks

Sound’s Great!

Hi,

Please go to Appearance >> Theme Options >> WooCommerce >> Product Archive and choose any option listed below as per your requirements.

Pagination style

1. Default
2. Load More
3. Infinite Scroll

Thanks.

Actually I would like to take this part out because it is not part of my layout

Hi,

This is not possible because it is the Default Functionality of the theme in order to remove this Functionality you have to do Customization.

Thanks.

Hi,

Can you please contact us through our support system with your site WP Admin and Cpanel Login details and explain your issue more clearly there with the help of screenshots so our expert will provide you the solution.

Thanks.

hi, cpanel logins admin login why?

i installed this as you mention: WPML and WooCommerce Multilingual

But It requires WPML, WPML Translation Management and WPML String Translation in order to work.

just tell me if that is right?

Hi,

Yes it is right, and also written in the documentation as well:

1. https://wpml.org/documentation/related-projects/woocommerce-multilingual/
2. https://wpml.org/documentation/getting-started-guide/language-setup/language-switcher-options/

Thanks.

Hi,

Please download the latest Polish language translation files of the theme from below given links and upload it to wp-content/languages/themes and then go to your site WP-Dashboard >> Setting >> General and change your site language to Polish from there and click on save changes and finally check your site after removing the browser cache.

Thanks.

Thanks !!!

Most Welcome

Hi,

The issue you are facing is because of the PHP version, Your site is using the PHP version below 5.6 which is not compatible with the theme so you have to change the PHP version of your site to minimum 5.6 and also please make sure that your server requirements must meet the latest theme minimum requirements as given in the theme documentation here: http://www.portotheme.com/wordpress/porto/documentation/
And please try to upload the theme via Cpanel again as showing in the Complete Video Installation Guide of WordPress here: https://www.youtube.com/watch?v=U6mqyuDF4GY&feature=youtu.be

Hope you will not find an issue if yes then please contact us through our support system with your site WP and Cpanel Login details so we will solve it for you.

Please go to Porto >> Setup Wizard >> Child Theme and Click on the Button Create and Use Child Theme your child Theme will be created please see this screenshot for the better understanding: http://prntscr.com/jrlqho

Thanks.

Hi,

First of all thanks for showing your interest in Porto WordPress.

Porto WordPress Pre-Packaged plugins included is showing in this screenshot: https://pasteboard.co/HJMpUob.png

And yes you can easily filter the products and for variable products.

Thanks.