Hi,

Please go to Appearance >> Theme Options >> Skin >> Layout ans Choose Background Type as Dark and save changes and finally check your site after removing the browser cache.

Thanks.

Hi,

Sorry to say that but we have no more auto update feature in the theme, we removed it from the theme some updates ago, because many of the Customers did Customization in the theme as per their requirements and when they update the theme automatically then the new theme will override their Customization and many other issues as well, that is why we always recommended to update the theme manually it will help you in not losing any data while updating.

And do not worry we already forwarded this suggestion as a feature request to the development department they will look through it in the next coming updates of the theme.

Thanks.

Hi,

Please edit your homepage and scroll below to the bottom you will find Porto Modal Box element like showing in this screenshot: https://pasteboard.co/HAmqYgB.png so that modal box is generated using that Modal Box Element and the styling and Background image is being set for it via Custom CSS you will find in the Theme Options >> Skin >> Custom CSS as showing in this screenshot: https://pasteboard.co/HAmsBWL.png & https://pasteboard.co/HAmt6lU.png

Thanks.

Hi,

Sorry for the inconvenience but WooCommerce releases it’s last major update Yesterday, and we already saw and test it and you are right a couple of theme templates is outdated because of the WooCommerce major update so we already forwarded this to the development department and they are working on it and soon within a week you will find an update of the theme with solved this issue, until that please be patience.

Sometimes WordPress and WooCommerce also release a heavy update on their core files, that’s why we also should update the theme structure for WordPress and woo updates.

Thanks for your understanding and cooperation.

Hi,

1. As you know that the particular section is coming from Porto One Page Category WP Bakery element right, so there is only to options the particular element provides, please edit the Porto One Page Category WP Bakery element you will find an option Ajax Load so just check it or uncheck it and save changes and check your site after removing the browser cache.

2. Please copy and paste the below-given CSS code to the page Custom CSS option and check your site after removing the browser cache.

Hi, Thanks for the reply I followed your instructions but it seems that we have a misunderstanding here. 1. I want all categories to be loaded by default, if I uncheck the Ajax Load, categories will not expand and load at all. 2. It works perfectly fine now, thank you. 3. I want to change the positioning of the text of the main slider in demo 19 without affecting the mobile layout, how can i do so?

Hi,

1. Sorry to say that but the particular element do not provide this functionality so you have to make it possible with the help of Customization otherwise use any other WP Bakery element which suits your requirements.

2. Most Welcome!

3. If you change the Position of the Text in Desktop version then it will also change the position in mobile version as well, so if you want do not change it in mobile version then you have to make it possible with the help of Customization or with media queries.

And also could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Can you please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you on your site, I think it is the cache issue on your site.

Thanks.

I was able to adjust thanks

Sound’s Great!

Hi,

Please go to Appearance >> Theme Options >> WooCommerce >> Product Archive and choose any option listed below as per your requirements.

Pagination style

1. Default
2. Load More
3. Infinite Scroll

Thanks.

Actually I would like to take this part out because it is not part of my layout

Hi,

This is not possible because it is the Default Functionality of the theme in order to remove this Functionality you have to do Customization.

Thanks.

Hi,

Can you please contact us through our support system with your site WP Admin and Cpanel Login details and explain your issue more clearly there with the help of screenshots so our expert will provide you the solution.

Thanks.

hi, cpanel logins admin login why?

i installed this as you mention: WPML and WooCommerce Multilingual

But It requires WPML, WPML Translation Management and WPML String Translation in order to work.

just tell me if that is right?

Hi,

Yes it is right, and also written in the documentation as well:

1. https://wpml.org/documentation/related-projects/woocommerce-multilingual/
2. https://wpml.org/documentation/getting-started-guide/language-setup/language-switcher-options/

Thanks.

Hi,

Please download the latest Polish language translation files of the theme from below given links and upload it to wp-content/languages/themes and then go to your site WP-Dashboard >> Setting >> General and change your site language to Polish from there and click on save changes and finally check your site after removing the browser cache.

Thanks.

Thanks !!!

Most Welcome

Hi,

The issue you are facing is because of the PHP version, Your site is using the PHP version below 5.6 which is not compatible with the theme so you have to change the PHP version of your site to minimum 5.6 and also please make sure that your server requirements must meet the latest theme minimum requirements as given in the theme documentation here: http://www.portotheme.com/wordpress/porto/documentation/
And please try to upload the theme via Cpanel again as showing in the Complete Video Installation Guide of WordPress here: https://www.youtube.com/watch?v=U6mqyuDF4GY&feature=youtu.be

Hope you will not find an issue if yes then please contact us through our support system with your site WP and Cpanel Login details so we will solve it for you.

Please go to Porto >> Setup Wizard >> Child Theme and Click on the Button Create and Use Child Theme your child Theme will be created please see this screenshot for the better understanding: http://prntscr.com/jrlqho

Thanks.

Hi,

First of all thanks for showing your interest in Porto WordPress.

Porto WordPress Pre-Packaged plugins included is showing in this screenshot: https://pasteboard.co/HJMpUob.png

And yes you can easily filter the products and for variable products.

Thanks.

Hi,

Please be patience, our team has solved two of your issues yesterday and then you have a new issue one after another in a single ticket so it will take some time because we have to solve all the other customers issues as well and we are experiencing higher than the normal amount of ticket so once your ticket will resolved you will get the reply of your ticket until that please be patience.

Thanks for your understanding.

Nothing of the issues are solved !!

All issues were adressed on first contact – not one after one.

So please be not unpolite.

Hi,

Then what does this means: https://pasteboard.co/HJWAZaD.png

Please wait as we are facing higher than the normal amount of tickets and we are working on tickets so once your ticket will resolve you will get the reply of your ticket until that please be patience and do not write here again and again please.

Thanks.

Hi,

Please go to WP-Dashboard >> WooCommerce >> Setting >> Account’s & Privacy and check yes below given both options and then check your site after removing the browser cache.

1. Allow customers to create an account during checkout
2. Allow customers to create an account on the "My account" page

Hope your issue will solve and if not then please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.

Thanks.

Hi,

Change Product Image Sizes:

To change image size: To change this setting now on the front end you have to go to Customize >> WooCommerce >> Product Catalog and you can customize the store display from there.

Please read this doc: https://woocommerce.com/2018/01/whats-new-woocommerce-3-3/

You must need to regenerate the image thumbnails after making the change in size then after that check your site after removing the cache you will not find an issue.

Regenerate Thumbnails: After changing the image size, you should regenerate all the thumbnails in Tools > Regen. Thumbnails on admin sidebar.

Explanation:

WooCommerce provides two image sizes:

Main image width and Thumbnail width.

Main image width is used on single product pages and thumbnail width is used in the archive(shop) pages.
Thumbnail is not a width of thumbnail images on thumbnail carousel in single product pages.

Otherwise, if you want any extra functionality you have to contact WooCommerce Support or you have to do it by yourself using Customization.

Hope this helps and all clear now.

Also can you please consider to extend your support? It’s already expired from August 2017.

Thanks.

Hi,

Please see this complete Video Installation Guide of Porto WordPress in which you will also find the complete steps of Installing the Demo as well: https://www.youtube.com/watch?v=U6mqyuDF4GY&feature=youtu.be

Thanks.

nvm i found it

Sound’s really Great

Although for others reference:

Please go to Porto >> Setup Wizard >> Child Theme and Click on the Button Create and Use Child Theme your child Theme will be created please see this screenshot for the better understanding: http://prntscr.com/jrlqho

Thanks.

I don’t need you to update the theme. I need you to ensure me that the problem will be solved if I update the theme manually one last time. And I wouldn’t mind extend my support if this was an issue that I caused or anything else, but in this case my friend I believe you should do it for free…

Hi,

If you follow the proper steps then you will not find an issue.

Please contact us through our support system with your site WP Admin Login details and CPanel Login details so we will update the theme for you on your site.

Thanks.

OK thank you. This is really good news. Login credentials coming up…

Hi,

First of all thanks for showing your interest in Porto WordPress.

Sorry to say that but at this time the theme has not this feature but we are planning to add this feature in the theme in future coming updates of the theme.

Thanks.

Hi,

Sorry to say that but the discount period is over now, you have missed it.

Thanks.

Ah, ok… let´s wait… Tks lol

Yup, Thanks.

Hi,

You can make the sidebar as “Sticky or Fixed” as per your requirements from Appearance >> Theme Options >> General and you will find an option there “Enable Sticky Sidebar” just make it Yes or NO.

Also can you please consider to extend your support? It’s already expired from September 2017.

Thanks.