1458 comments found.
Hi,
The image gallery swatches not working with default attribute tags. when I update product page all attribute and variation gone.
It’s work with custom attribute. But some attribute not changing image when we choose color. it display other option images.
Please help… Thank you.
Hi,
Sorry because inconvenience.
It now have with WooCommerce 3.5.x it’s major update. Please rollback to version 3.4.7 we will release update theme with plugins when all fix.
Please download package at https://github.com/woocommerce/woocommerce/releases and follow this topic https://themes.zone/docs/downgrade-woocommerce-needed-version-without-losing-data/
Regards
Hi, i have downgrade the woocommerce. but that 3 module not compatible with this version of woocommerce and not working.
1.Pin Maker 2.WooCommerce Variation Swatch 3.WPA WooCommerce Product Bundle
and all home page layout are mashed up. not look like demo pages .
All theme are Layout are mashed up. Shop page, Category page, Image sizes and all.
What i can do.
Hi,
Did you activate all recommend plugins. If issue still there, please create new topic at our support forum http://support.janstudio.net/forums/forum/themes-support/claue/ with details of your issue, your site url and temporary admin account. Our team will check and help you solve the problem.
Regards
Women
I feel like it should be a H2 for google importance as its a product category on the main page? Or should it stay a H3?
What are your thoughts on that? Thanks
Hi,
You can change by edit in wp-content > plugins > claue-addons > shortcodes > banner.php line 50
and add below code to Claue > Theme Option > General Layout > Custom CSS
.jas-banner h2 {
position: absolute;
bottom: 20px;
left: 50%;
font-size: 14px;
font-weight: 600;
background: #fff;
color: #222;
padding: 12px 20px;
box-shadow: 1px 1px 0 0 rgba(0, 0, 0, 0.1);
min-width: 150px;
text-align: center;
-webkit-transform: translateX(-50%);
transform: translateX(-50%);
}
Keep your backup for and replace file when have update
You can still use it as h3 or change it to h2 that doesn’t affect more to SEO like H1 tag
Regards
Hi, I am having issue with variation images. if here are several colors for one t-shirt, the variation image shows up so small on the product page that a user cannot really see what they are buying and its not a very good experience. The theme is so good, but why the variation images shows so small? Is there a solution to it or am I doing something wrong?
Please help…
Hi,
Thank you for choosing our theme.
This issue cause by new version of WooCommerce, please follow this topic to fix http://support.janstudio.net/forums/topic/product-varation-image-crop-and-blurry-on-after-update-woocommerce-3-5-0/
Kind regards
Hi,
Thanks fo ryour quick response, where should I add this code – should I changed function php here..
/wp-content/themes/claue/function.php
??
I really don’t understand where this gecko-child ot claue-child will be in order to change the function.php
I only see one function.php and its in the theme located here
/wp-content/themes/claue/function.php
Thanks,
Hi,
Please get claue-child.zip in the package you downloaded from ThemeForest included together with claue.zip and install via Appearance > Themes > Add new
After that you activate Claue Child and navigate to Appearance > Editor > choose Claue Child and add the code to functions.php.
Regards
Thank you dear – but I don’t have child theme installed, I have main theme. Anyway, I added the code you gave me to function.php in the theme main directory and all of the variation image are now showing correctly.
the path was /wp-content/themes/claue/function.php
If this method was incorrect, I will add the child theme, because it is currently not installed.
Yes, it still work when you add code to claue >functions.php and corrected but when you update main theme the code will be remove so i recommend use child theme to add custom code.
Regards
You got it, Will be doing now and let everyone know here either way if it worked or not.
All working good now, I am using the child theme and updated the functuion.php
Many thanks for your help!
You’re welcome. Have a nice day!
also on the mobile version, when some one clicks on the product thumbnail to view it (on product detail page ) it just zooms in and its very hard to see it properly. many of my customers are complaining about this. here : https://imgur.com/VBmloOO can u please letme know if i can add a lightbox on mobile version only so that if someone clicks on the product image they can see it properly and zoom using gestures.
Hi,
Please go to Claue > Theme Option > WooCommerce > Product Details Settings > Enable zoom image > Off.
Regards
this also disables it on the desktop! i dont want it to disable on the desktop but only on the mobile
Hi,
Please go to wp-content > themes > claue > core > libraries > janstudio > hooks > action.php line 189 and change code from
if ( is_singular( 'product' ) && cs_get_option( 'wc-single-zoom' ) ) {
to
if ( is_singular( 'product' ) && cs_get_option( 'wc-single-zoom' ) && !wp_is_mobile() ) {
Regards
Is there a way to have FAQ questions to have an Accordion open when you click the question to reveal the answer underneath, I find they save the customer scrolling to find answers quicker.
Hi elephant,
Please use FAQ element of WP bakery Page Builder to build FAQ accordion open.
Regards
Hi again, thanks for the reply. Is there a way to have Accordions be inside of tour content, I don’t see the option when I’ve built my tour to then have accordions inside. I’m want to build up a FAQ basically but have my tour options as four tabs FAQ, Returns, Shipping and Ordering and each of these clicked to show the questions accordions. Is this possible?
Hi,
Please add “Accordion” element of WPBakery PageBuilder
1. Create Element http://prntscr.com/laz4p8
2. Choose Accordion element http://prntscr.com/laz53n
3. Change title of section http://prntscr.com/laz675
4. Add content of section by click Plus button and add “TextBlock” element http://prntscr.com/laz6d3
Regards
Hi, thanks for the reply, I actually meant putting an accordion inside a tour widget. Its ok though as I’ve found it its not possible to do due to the inability of WordPress to render the similar nested shortcodes. I’ll just have to have separate pages for each category.
Hi elephant,
Sorry it can’t insert accordion inside a tour. But you can add faq inside tour with separate toggle. http://prntscr.com/lb26v4
Regards
Oh right I didn’t realize there was also a FAQ widget too, I’ll look into doing this thanks.
hello i get issue please see url and click on color variation image it’s show to small
https://www.yogaoutfitz.com/product/women-quick-drying-high-elasticity-fitness-yoga-trousers-outdoor-professional-running-pants-gym-sport-legging-pants/ https://www.yogaoutfitz.com/product/mens-womens-yoga-pants-unisex-loose-drop-crotch-floral-yoga-joggers-aladdin-harem-trousers-pants-fitness-clothing-ropah3/Hi,
This issue have with new version of WooCommerce 3.5.0, you can wait for update 3.5.1 or add below code to claue-child > functions.php
function force_woocommerce_single_variation_images( $size ) { return ‘woocommerce_single’; } add_filter( ‘woocommerce_gallery_image_size’, ‘force_woocommerce_single_variation_images’ );
Regards
not working sir please help me
Could you please copy code at https://pastebin.com/hvmiKiAy don’t copy code via email. If issue still there please create new topic at our support forum http://support.janstudio.net/forums/forum/themes-support/claue/ with your site url and temporary admin account. Our support team will check and help you solve problem.
Regards
good support and issue is solved thanks so much
when i do register on your your support so it’s not verify my purchase code and i was add right purchase code not wrong then not register and verify my purchase code
Thank so so much for kind words.
It now have issue with API of Envato so our support system can’t confirm purchase code in step 2. Please send us your purchase code to janstudio.net@gmail.com. We will create new account for you.
Regards
i have downloaded a custom login and registration template from code pen which is in a zip file and has css in it. how can i upload it and replace it with my default login and register page?
Hi,
Copy file form-login.php in plugins > woocommerce > templates > myaccount to claue-child woocommerce > myaccount and add you code
Regards
should i remove the existing code from file form-login.php and paste the new code? wont it unlink from database or mess up anything?
Yes, you can remove code and replace with your code.
Regards
after clicking on sign in it doesmt take me to the my account page instead it shows the same form again.
Hi,
Could you please create new topic at our support forum at http://support.janstudio.net/forums/forum/themes-support/claue/ with details of your issue, your site url and temporary admin account. Our support team will check and help you solve the problem.
Regards
correct user ID specified.
Warning: Invalid argument supplied for foreach() in /home/JanStudio/claue/demo/wp-content/plugins/claue-addons/includes/shortcodes/instagram.php on line 81
i see this error on demo home2
Thank you for report, this issue because Instagram limit load load image per hour to 200. Our demo have more user visit. When you change with your Instagram account the message will disappear.
Regards
THANKS SIR OK I WILL PURCHASE TODAY
Thank you so much!!!
we can show review on shop page in above price?
Hi,
Thank you for interested in our theme.
Yes, we can show review above price on shop page.
Regards
Thanks
Hi, I bought this theme 1 year ago and I like it very much.
I want to know how the pinmaker plugin displays a full screen popup on the phone.
Questions submitted at the time: It seems that I can set the pin maker plugin to work properly on mobile phones. When I tried to use it, multiple pins are bunched up together in one area/corner of the phone. And, when I clicked on that PIN, some of The contents were cut off so that I couldn’t see the whole content. Is it a bug? If so, could you tell me what that can be fixed?
Link: http://support.janstudio.net/forums/topic/check-out-pinmaker/
Hi,
Thank you for love our theme.
Did you update theme and plugin to latest version. If issue still there, please create new topic at our support forum http://support.janstudio.net/forums/forum/themes-support/claue/ with details of your issue, your site url and temporary admin account. Our support team will check and help you solve the issue.
Regards
Hi,
1. My product zoom image function, It will not be able after I reflash the product page to chek it again.
2. My maintenance mode backround image is placed in the subdomain. It can be displayed on the computer, but it cannot be displayed on the mobile phone. It is changed to blank (preset your theme picture) and can be displayed on the mobile phone again. (all use chrome)
All my images are placed in subdomains, and only maintenance mode backround image I can’t display them on my mobile.
Thank you.
Hi,
Could you please create new topic at our support forum http://support.janstudio.net/forums/forum/themes-support/claue/ with details of your issue, your site url and temporary admin account. Our support team will check and help you solve the issue.
Thanks
Hi,
After entering the Purchase Code, the page is blank and cannot be register. https://upload.cc/i1/2018/10/22/e1jpQY.pngThank you.
Hi,
Could you send your purchase code to janstudio.net@gmail.com. Our team will check and help you solve.
Thanks
We create account for you, please check your email.
Regards
Thank you, I have already created a ticket.
Please take the second topic because the first information is public, I have deleted the test environment.
We replied you on our forum, please check.
Regards
hi, how can i customise the user login and sign up page? it is very simple and i want it to customise it. any plugin i can use? or may be how to make it a popup? current page : https://imgur.com/a/za2UsDY
also how can i customise the user my account page? current page : https://imgur.com/lfIruz8
Hi,
1. Please copy file form-login.php in claue > core > libraries > vendors > woocommerce > templates > myaccount to claue-child > woocommerce > myaccount
2. Please follow this article https://businessbloomer.com/woocommerce-how-to-customize-the-my-account-page/
Make sure all your custom code do on claue-child to prevent when have update.
Regards
Hi, how can I fix this error?
https://postimg.cc/hXPNnHKZ https://postimg.cc/rDn3wQmVThe problem is only in mobile
Hi,
I check your site on my phone it still work well. Did you fix? Are you using lazyload images, please try deactive this feature.
Hi
How do I edit the Category pages in the shop? I need to add a custom image at the top of each category page (a different image for each category page).
I assume I need to add some php into the correct file, but which file must be edited? A Woocommerce file or a Claue theme file?
Thanks for your help 
Kind regards Amy
Hi,
You can customize product category page by copy file archive-product.php in claue > core > libraries > vendors > woocommerce to claue-child > woocommerce
Kind regards
MAJOR MOBILE RESIZE ISSUE
Every time a user uses any menu on mobile that transitions into the native iphone scroll menu the site will not return to its mobile size and both the left and right side are cut off. The entire checkout screen does this on your demo even when you go to put any name or fill in any blank.
Go to checkout > click on text area to enter name > enter text > hit done > the site will nor reduce back down to original size and both sides of the site are now clipped off. Again it does this on your current demo as well as my current version site.
This has ended up making me pull my site because of so many complaints. This seems small but, has a major impact at checkout. This has to be fixed as fast as possible for the sake of every person who has purchased this. That’s a sales killer, I am finding out the hard way.
All of my test where on the most current version of the theme on 5 different apple phones from a 5c, 6, 6+, 8+, 10, x +.... Every time you click on an input the site will not resize properly after you are done.
Hi,
This issue cause by mobile device https://forum.webflow.com/t/prevent-zoom-in-on-form-focus-state-for-mobile/33867
Please follow your topic at http://support.janstudio.net/forums/topic/mobile-input-resize-error-on-your-demo-and-my-site-both for solution.
Kind regards
Hi, Is possible to show sizes in products sort from small to big…? i.e. XS, S, M… Now it´s not possible. Thanks in advance
Hi,
Thank you for choosing our theme.
Please go to Dashboard > Products > Attributes > Size > Term Configure > And Drag to re-order size.
Regards
Thank you so much!!!
You’re welcome. Have a great day!
Hi!
How can i hide the WooCommerce Categories Menu Sidebar on mobile devices and tablets?
Thank you!
Hi Daniel,
Please add below code to Claue > Theme Option > General Layout > Custom CSS
@media only screen and (max-device-width: 1024px) { .shop-top-sidebar { border-top: 1px solid #dedede; display: none; }}
Regards
Hey guys, The theme is super nice. Just one problem I’m facing. I can’t change the footer “All rights reserved” section. When I change the content in theme settings, it will not let me save. What should I do?
Hi,
Thank you for your kind words!
Could you please create new topic at our support forum http://support.janstudio.net/forums/forum/themes-support/claue/ with details of your issue, your site url and temporary admin account. Our support team will check and help you solve the issue.
Thanks
Me podrías decir la ruta del archivo para modificar el tema de términos y condiciones en la pagina de my-account/ en el modulo de registro?
Hi,
Please edit in WooCommerce > Settings > Account & Privacy > Privacy page http://take.ms/ea1IP
Regards
hi, when i Register An Account. Sorry, but that item purchase code is invalid. Please make sure you have entered the correct purchase code.
Hi,
Thank you for choosing our theme.
Sorry because inconvenience.
Could you send your purchase code to janstudio.net@gmail.com. We will check and help you solve problem.
Thank
