23249 comments found.
what the plugin for securty spam reg. in my site all day new users from spam mail
Hi,
You can use any plugin for this purpose at your wn risk because we have never tested any plugin like this with the theme and as you know the support policy that we do not provide support for the 3rd party plugins. https://wordpress.org/plugins/stop-spammer-registrations-plugin/
OR
Please read this article here: https://profilepress.net/stop-spam-user-registration-wordpress/Thanks.
Hi
I have 2 options on my store 1. cod – cash on delivery 2. card payment
when a user selects the cod option, it still tells them that their card number, name, exp and cvc code is required.
Is the theme not working correctly when selecting cash on delivery
Hi,
I have tested the latest Porto 4.7.3 version with latest Woocommerce, but did not find any issue like you reported. I think it is the 3rd party plugin conflict issue. Please deactivate all the 3rd party plugins from your site and activate only theme required plugins then check it, I am sure you will not find any issue.
Please make sure that you are using the latest Porto WP theme released today.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello.. I have 3 porto installs, all in the same server with all the requirements meet (sites using porto) and with 2 of them there is no problem using the theme updater in wordpress BUT with my third site i always get the below error:
The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature.
Checked that license is ok and server requirements is more than ok.
Any idea?
Hi,
The PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature error is usually displayed by WordPress as a result of one of two things:
1. There’s an issue with the zip file you’re uploading
2. WordPress doesn’t have enough memory on the web server to unzip and upload the contents of the zip fileIt’s possible that the plugin zip file became corrupted when you downloaded it initially. Try downloading it again.
If you still receive the same error then it may mean that there’s not enough storage space on your web server for WordPress to be able to unzip and upload the contents of the file. See whether you receive the same error when trying to upload other files to your site, such as an image, video or other plugin. If so, then storage space is likely the issue and you’d need to either remove some files from your web server (perhaps old database backups or themes which aren’t being used) or contact your web host to increase your storage capacity.
If you’re still experiencing the same issue after trying both of these things then please try to upload the theme via CPanel once hope you will not find an issue if yes then contact us through our support system we will do it for you.
Thanks.
Well capacity and resources is more than good enough in my server. But i got to think about some years ago when i developed plugins and stored the plugins in my server with content compression enabled together with the fact that also my cache plugin used content compression the customers got the same error when they should install my plugins.
And as my server use content compression and i am using wp-rocket with content compression I tried to deactivate wp-rocket and then the installation went OK without any errors.
So it seems like the zipped file get zipped twice. So it now works if cache plugin disabled during install.
Sound’s Really Great!
That you have managed to solve your issue by yourself. 
Hi,
Actually the Slider on the Home Page of Demo Shop 1 is not the Slider Revolution but it is the Pre-Built Slider coming with the Demo Import, and it made using Porto Carousel and Porto Inter Active WP Bakery Elements, and you can change the Images as per your requirements by editing the Porto Inter Active Banner element inside Porto Carousel element, please see this screenshot: https://pasteboard.co/HKl4LWF.png
Thanks.
Hello, just bought this theme. On installation it gives: admin.php?page=porto-setup-wizard&step=default_plugins – Sorry, you are not allowed to access this page. Ideas?
Hi,
Please make sure that your server must meet the minimum requirements for the latest theme as given in the theme documentation here: http://www.portotheme.com/wordpress/porto/documentation/
And then follow the steps showing in this Complete Video Installation Guide of Porto WordPress here: https://www.youtube.com/watch?v=U6mqyuDF4GY&feature=youtu.be
Hope you will not find an issue and if yes then please contact us through our support system with your site WP Admin and Cpanel Login details so we will Install the theme for you on your site.
Thanks.
In the beginning somewhere it asked me if I wanted to have the child theme and then also activated it. The error was gone after I activated main Porto theme again in other tab.
Hi,
After activated the parent theme just go to Porto >> Setup Wizard >> Child theme >> Click the button to create and activate the child theme. I am sure you will not find any issue. Otherwise, please send us WP admin login details through our support system so I will check and solve the issue.
Thanks.
I got it working. But I cannot import any demos, “Shop 2 installation is failed! The package could not be unziped.” It downloads the ZIP to porto_tmp_dir/shop2, but then it fails. What folders/files have to be writable for demo import? Thanks.
Hi,
Please enable PHP zip from your server and remove all sorts of restrictions from your server and then try hope you will not find an issue, This issue mostly occurs when your server not able to communicate with our internal server for directly downloading the Demo content, so please do it hope your issue will solve and if not then please contact us through our support system with your site WP Admin and CPanel Login details so we will solve the issue for you on your site.
Thanks.
Good day. Option 3 Breadcrumbs Type does not work Screen 1: https://cloud.mail.ru/public/HYhL/xwRcPgsCt Screen 2: https://cloud.mail.ru/public/CqWT/ZyJ3GyYvs
Hi,
I have tested this option with the latest theme and do not find this issue, If you are facing this issue then please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you on your site.
Thanks.
Thank. I will look for errors in my system.
Sound’s Great!
Hello Guys, I installed the theme and i was trying to load demo content for https://www.portotheme.com/wordpress/porto/shop2/ but i keep getting this error for WPBakery Visual Composer plugin failed can you please help ?
Thanks
Hi,
Please download the updated version of WP Bakery “Visual composer” and Ultimate Addons for Visual Composer from the link below and install it: https://smartwave.freshdesk.com/support/solutions/articles/12000007851-latest-visual-composer-and-ultimate-addons-for-visual-composer
Thanks.
Thanks for your help but i have another issue when i tried to activate the theme with the code from my download section it says it’s been used by another site can you please help me with this i dont know what site is using my code i did not give my code to anyone please help i just want the demo content on the theme do you need my code so you can check from your end?
Hi,
Please contact us through our support system and provide your product purchase code there so we will reset it for you.
Thanks.
thanks i have just sent a support ticket please take a look have a good day
Hi,
Now please be patience once your ticket will resolved you will get the reply of your ticket until that please be patience.
Thanks for your understanding.
Hello! Faced the problem of one of the standard modules for the purchased theme. Outwardly, everything is displayed perfectly. But as soon as I choose one of the brands, the page refreshes and takes me to the main page, but with a slightly different URL. Tell me how to solve this problem so that the user, by selecting an attribute, can see the goods of the selected category.
http://joxi.ru/E2pEjq4t9ygK1AHi,
That Feature is coming from the Widgetised sidebar WP Bakery element and it is its default functionality, when the user clicks on the particular category it will take the user to the particular category on the particular URL, you can not change the URL without Customization.
Thanks.
I don’t quite understand what actions I need to do in order for the attribute filter to work. I would appreciate a more detailed description.
Hi,
Can you please contact us through our support system with your site WP Admin Login details so we will check it for you and provide you the complete solution.
Thanks.
I have already sent the ticket, but there is no reply within 24 hours. In any case, here’s the ticket number, that has all the data. # 36575
Hi,
Sorry for the Inconvenience as we are facing higher than the normal amount of tickets so that is why some delay occur in replying, but I just contacted the Technical Support Team and they told that they have replied your ticket so please check your ticket reply and reply to your accordingly. Please do not write here about the ticket.
Thanks for your understanding.
Mobile menu link color do not work.
https://www.decije-igracke.rs/Capture-1.jpg https://www.decije-igracke.rs/Capture-2.jpg https://www.decije-igracke.rs/Capture-3.jpgTheme Version: 4.7.2; CENTOS 7.5; Cpanel 74.0; PHP 7.0; MySQL 5.7.24
Hi,
Can you please check your site once again after removing the cache, Please check once after deactivating the Fast Velocity Minify Plugin, and then go to Theme Options and click on save changes and finally check your site after removing the browser cache hope you will find the issue resolved and if not then please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.
Thanks.
Hi! Thanks for the support. I have a little problem I have a product category called Kurtis but when I go to the page I see Kurtis Archives.We not need Archives word how can i remove it.
Reply me :- rinku@resolutesolutions.in
Hi,
Sorry to say that there is no option in the theme for that so you have to use a plugin, you can use Yoast SEO plugin for that, but please ask from plugin author first that it Could possible or not, Please read this doc: https://yoast.com/wordpress/plugins/seo/titles-and-meta-descriptions/
Thanks.
how to Adding microdata “condition” for products in woocommerce porto theme (4.7.2). Google warning i Missing or invalid data [condition] . Thank you !
Hi,
WooCommerce doesn’t, by default, have a “condition” field for products.
You will need to add a field in the product admin page for selecting the condition type, and then you’ll need to use the available filters for adding in this micro-data.
Please read and follow the instructions written in this doc: https://github.com/woocommerce/woocommerce/issues/15797
Hope it will help you in solving your issue.
Thanks.
when new Woo 3.5 templates theme update?
Hi,
Sorry for the inconvenience our development team is working on the new updated version of the theme and soon hopefully within a week you will find a new update of the theme with having pure compatibility with the latest WooCommerce version as well so until that please be patience.
Thanks for your understanding.
Anyone been able to get Demo 20 to load properly? It’s pretty new. The header and menu aren’t working for me. Thanks!
Hi,
Can you please contact us through our support system with your site WP Admin Login details so we will check and provide you the solution for your issue.
Thanks.
Hi, I try to install the theme and I have several error, I do it for via FTP, so I can’t do it. I need help, thank you
Hi,
Please make sure that your server requirements must meet the latest theme minimum requirements as given in the theme documentation here: http://www.portotheme.com/wordpress/porto/documentation/
And then follow the steps showin in this Complete Video Insstallation Guide of Porto WordPress hope you will not find an issue: https://www.youtube.com/watch?v=U6mqyuDF4GY&feature=youtu.be and if yes then please contact us through our support system with your site WP Admin and Cpanel Login details so we will Install the theme for you.
Thanks.
I can not access the support. I sent an email with the purchase code that once inserted in the support request page is not accepted, a message “Purchase code already used.” appears.
So I think, maybe I’m already registered, but I do not remember the login credentials … By clicking on “Forgotten your password?” an error page appears.
How can I get support since no one answered the email I sent you?
Thank you.
Hi,
Thanks for letting us know, your support account has been successfully created and the reply of your email has been sent please check your email inbox.
Thanks.
Hi! PPQ: Does it support any layout for the blog section like a magazine theme? Our site has a magazine section aswell as a shop. Thank you!
Hi,
First of all thanks for showing your interest in Porto WordPress.
And you can check our all Pre-Built live Demos here: https://www.portotheme.com/wordpress/porto_landing/
Thanks.
Hi guys… i’ve just update the theme and the single product page looks not so good… check https://www.bodyoptimizer.cl/producto/aloe-vera/ i’ve tried everything in the theme options and i cant fix it
Hi,
I think it is the Cache issue at your end, Please once check your site after removing the server, site and browser cache hope you will not find an issue and if yes then please contact us through our support system with your site WP Admin and CPanel Login details so we will check and solve the issue for you on your site.
Thanks.
Hello. Is it possible to use VC to customize product page layout? I’m not talking about adding VC components at the bottom, I’m talking about changing all elements and hooks from the VC, just like in Flatsome.
Hi,
First of all thanks for showing your interest in Porto WordPress.
Yes, you can easily Customize the Product Layout from Theme Options and as well as using WP Bakery as per your requirements
Thanks.
Hi everyone, i need help on this please! =)
Parse error: syntax error, unexpected ’.’, expecting ‘)’ in /home/gonzale1/public_html/wp/wp-content/themes/porto/inc/plugins/plugins.php on line 24
how can i fix it? regards, Felipe
Hi,
The issue you are facing is because of the PHP version, Your site is using the PHP version below 5.6 which is not compatible with the theme so you have to change the PHP version of your site to minimum 5.6 and also please make sure that your server requirements must meet the latest theme minimum requirements as given in the theme documentation here: http://www.portotheme.com/wordpress/porto/documentation/
And please try to upload the theme via Cpanel again as showing in the Complete Video Installation Guide of WordPress here: https://www.youtube.com/watch?v=U6mqyuDF4GY&feature=youtu.be
Hope you will not find an issue if yes then please contact us through our support system with your site WP and Cpanel Login details so we will solve it for you.
Thanks.
Is YITH advanced review compatible? I can see it with default theme but not with porto theme
Hi,
We have not tested this plugin with the latest theme, so we are unable to provide you the suggestion for that, If you want to use you can try any third party plugin with the theme but at your own risk, and you will find all the theme compatible plugins list confirmed from our end here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399
Thanks.
