103 comments found.
How to sort by Title the Articles of Knowledge Knowledge Base?
Hi.,
Kindly send us the page link with some screenshot ( which module you have used to display the articles ) . So that we will help you better.
Regards., DesignThemes Support.
It would be the Knowledge Base Module, follow image.
https://drive.google.com/file/d/1d1F9emUf8v1YlTmP5M4-uqmS1S3GtfnK/view?usp=sharingHi.,
Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes . So that, we will check and have a clear look from our end.
Regards., DesignThemes Support.
Because? I sent an image of the screen, what I want to know is if you can sort by the title of the post, using the plugin that comes in the theme.
Hi.,
Yes , it is possible . But need to modify our file slightly , so send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes . So that, we will check and have a clear look from our end.
Regards., DesignThemes Support.
This is not the solution for a KnowledgeBase theme. The homepage looks like a knowledgebase, but it has no functionality.
If like me, you need a knowledge base, I have found there are Free Plugins on Wordpress, to help you out.
It’s been an unfortunate waste of money by me, but hopefully this comment can stop others wasting their money going forward.
Hi.,
Sorry for the inconvenience ,
We have clearly stated that you can use BBPress for forum options where users can post their queries , additionally we have articles custom post where you can add your knowledge base contents.
Our theme is fully compatible with “BBpress” and “BuddyPress” plugin . And WordPress contains plenty number of free plugins . So we can’t check compatibility . But you can use in our theme . if you met any minor issue then we will ready to help you .
Regards., DesignThemes Support.
Stop deleting my reviews of this service.
Hi.,
As we told before , it was not our theme / plugin issue . And it is not our support team issue , you have been blaming our theme and support team vaguely .
And you are asking new feature , it is knowledge base theme , where you can display your all knowledge base articles . So our theme contains that core function . But you are asking additional feature .
You are trying to spoil our profile page annoyingly . If you have seriously met any issues with our theme ( functionality error or design error ) with some screenshot means we can’t able to remove your rating .
You are not interested to use our theme . We are ready to serve you .
Regards., DesignThemes Support.
I don’t seem to be able to use this as an actual knowledgebase. It seems to be like a ‘blog’ rather than a knowledge base.
Can you contact me regarding this please I would like you to suspend my license and process a refund, (this was purchased yesterday evening but I am not happy with the product). Thanks
Hi.,
We are sorry you are having this problem. Let’s see if there is anything we can do to help the situation .
Let us know you exact needs , so that we will help you better .
Regards., DesignThemes Support.
Hi there, I failed to log in your support system, and I have sent email to your support address five days ago but without any response.
I have successfully installed and activated the theme. But there are some problems:
1. I can search articles which use wordpress defaut article model, but it cannot search any contents under knowledgebase articles.
2. Users can search “All”, “posts”, “pages”, etc, from the search box, but how can users select a spicific category and search contents under that category?
3. I want to make text color of posts and pages darker. I change the text color setting through the Buddha Panel, but it didn’t work. How can I make it?
Hi.,
1 & 3 ) Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes . So that, we will check and have a clear look from our end.
2 ) Sorry , as of now we don’t have that option .
Regards., DesignThemes Support.
Hi, it seems that I have fixed the problem 1.
From other reply, I saw you could provide customized service with charge. So,
as to problem 2, do you provide customized service wich charge? If yes, what is your rate and how is your budget?
Hi.,
Sorry , we are quite busy in some other works . So , you can contact some free lancers
Regards., DesignThemes Support.
Is your theme ready for the 5.1 update. I purchased your theme a week ago an so far I love IT.
Hi.,
Thank you for contacting us.
As of now our theme is compatible with wordpress update 5.0.2. We have planned to update the theme to compatible with WP 5.1. Within this month we will update all the themes asap.
If you have any queries, found any difficulties, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Hello You have certain features displayed in one of your live demos such as “remote chat”, “live chat” and “ticket submission”. Are these items included with the theme or are they just items on your live demo page as eye candy? I am considering buying this theme but I need more information about these items and how/if they work in the template itself. Recently I have wasted to much money on templates with misleading live demo information and dont want to make the same mistake here and the buttons and links etc on your live demo dont work. So I need to ask.
Thank you for a quick reply
Hello, Can I have as reply please so that I can make a decision on buying this theme. Thank you.
I have bought the theme as having to wait 2 days for a question to be answered is a little long lol. I really want the ticket button to work as on Demo 1. This is vital for me. How does this work please? Please reply to this question so that I can move forward. Thank you.
Hi.,
Sorry for the delay , We were leave for the past 2 days due to the weekend .
Thank you for your interest on our theme .
We have not these option – “remote chat”, “live chat” and “ticket submission” .
Regards., DesignThemes Support.
Eye candy, ok thanks
Hi.,
Thank you.
If you have any other queries, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Please friend can you help me with the question
Your kBase Search works for searching and elements/accordions/ created on our wordpress pages ( www.encodexa.com.br ) using the if buy have to install on my page already in operation with elements accordions Visual Composer
Hi.,
Thank you for your interest on our theme .
If you don’t mine can you please elaborate your need , with some screenshot / Video . So that we will have a clear look from our end.
Regards., DesignThemes Support.
Is it possible to remove page titles?
Hi.,
Thank you for contacting us.
Get into Admin Panel > Appearance > Customize > Additional CSS > Paste the below css code inside the text area > Save All.
.main-title-section { display: none !important; }
Note : If you still have any issues, kindly send us some screenshot/video where you have the issue. So that we will check the issue.
Hello. I would like to use my regular theme that I’m already using. I would only like to use the content/the knowledge base itself, but on my own theme. So I want to use your knowledge base, but have the header of my own theme. Is this possibe and how would this work? Thanks.
Hi.,
Thank you for your interest on our theme.
Sorry , it is not possible. It may cause some design conflicts .
Regards., DesignThemes Support.
Hello, is this a management center? Backend management front-end article information.
Hi.,
Thank you for interest on our theme.
Did you want to manage the article in backend and display the article in front end ? Yes , you can create many articles and mange it as per your need .
Else kindly send us some reference link so that we will help you better.
Regards., DesignThemes Support.
Can I lock the content behind a username and password?
Hi.,
Please be more specific about your query with some screenshot so that we will help you better.
Regards., DesignThemes Support.
Hello Team, I am unable to register for support on your site. And I need some VERY URGENT support. How do I reach you?
Hi.,
Sorry for the inconvenience cause,
Kindly send us your purchase code with mail ID through the right bottom form located @ http://themeforest.net/user/designthemes . So that we will send your support login details.
In the meanwhile, kindly send us some details about your query here. So that we will help you immediately.
Regards., DesignThemes Support.
Sent, please check
Hi.,
We have sent your login details to your mail . Please have a look .
Regards., DesignThemes Support.
I haven’t received it yet…
Hi.,
We have sent the mail again , can you lease check now. And also kindly check your spam folder.
Regards., DesignThemes Support.
To import dummy data, do we have to go through support or is that an option I can do on my own?
Hi.,
Thank you for contacting us.
You can import the demo content you own.
For the purpose of demo content import we have removed the importer option from the Buddha Panel. Instead of that option we have used “Unyson”plugin to import the demo contents.
After Install and activate the theme. Then the notification message will appear in your dashboard for install and activate all the required and recommended Plugins, deactivate all the external Plugins other than the theme recommended Plugins.
Note: Before installing the demo content, please check that your server has the following limits as explained in our knowledge base link else contact your hosting support to do so.
http://wedesignthemes.com/support/knowledge-base/server-requirements/Please follow the instructions in the below knowledge base link for installing the demo contents using the Unyson plugin.
https://www.dropbox.com/s/kakd6zmsc4kvxpa/dt_unyson.gif?dl=0 http://wedesignthemes.com/support/knowledge-base/how-to-install-the-demo-content-via-unyson-plugin/Video: https://www.youtube.com/watch?v=Zt33ypi2uno
Kindly note we have used unyson plugin only for demo content import not for the other addons if you use them (Brizy , page builder, WordPress Shortcodes, Sliders, Events and so on) it will affect the core builder files and Visual Composer modules.
So kindly deactivate all other extension from unyson and deactivate the plugin after import the demo content.
We have offer a setup service as free of cost for basic installation and import the dummy data.
If you found any difficulties to import demo content, Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and import the dummy data for you.
cPanel login details (Admin username and Admin password)
WordPress admin login (Domain Name, Admin username and Admin password)
FTP access login details ( FTP Host, FTP Username, FTP Password)
Regards., DesignThemes Support.
Thank you! I have a follow-up question. I purchased this license before the updated versions came out. Am I able to get the updated version or will I have to repurchase it? I tried reinstalling my template and there were lots of plugin updates and changes.
Hi.,
No need to repurchase it. You can download our updated version. Kindly refer this link for how to update our theme – http://support.wedesignthemes.com/knowledge-base/steps-to-update-the-theme/
And , you can get the latest version of plug-in files from us when there is an update. Send us a message through the right bottom form @ http://themeforest.net/user/designthemes so that we will send you the latest version of plug-in files.
Regards., DesignThemes Support.
Hello again, guys, im try to using a searchbox in a page and didnt work, when i try to search, return nothing.
Hi.,
Thank you for contacting us.
Kindly refer the video : http://recordit.co/qi98WCHsom
Send us you issues with clear video then only we will help you better. And also send us your site credentials (WordPress admin login (Domain Name, Admin username and Admin password) & FTP access login details ( FTP Host, FTP Username, FTP Password)) immediately via the right bottom form located @ http://themeforest.net/user/designthemes
So that, we can check and have a clear look form our end.
Regards., DesignThemes Support.
When i use searchbox, and not use dropdown, the searchbox didnt return anything. To fix this, i had to change the editor to Text mode and take the attribute dropdown from shortcode.
Hi.,
Please be more specific about your issue with some screenshot , so that we will help you better.
Regards., DesignThemes Support.
Hi.,
We have checked our theme in local , and it working fine . Please have a look.
Ref : http://recordit.co/QcsYBCQtDn
So , Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes .So that, we will check and have a clear look from our end.
Regards., DesignThemes Support.
Hello, when i change the Theme Skin to Custom skin, the H1, H2, H3, H4, H5, H6 lose the font configuration. For example, if i use H2, the font size was not the size that was configured on the Fonts > Font Size. What i have to do to get this working?
Hi.,
Kindly send us the page link with some screenshot along with your WordPress admin login credentials through the right bottom form located @http://themeforest.net/user/designthemes .So that, we will check and have a clear look from our end.
Regards., DesignThemes Support.
Hello guys, i tried to reproduce in this video: http://recordit.co/L6uOmB8Rcl
Hi.,
Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes .So that, we will check and have a clear look from our end.
Regards., DesignThemes Support.
Hi, i need am menu like themeforest menu… it has the main menu… Web Themes & Templates – Code – Video – Audio – Graphics – Photos – 3D Files
and Web Themes & Templates has a submenu All items – Wordpress – Simple Site Builder etc
Can i do that with your theme? There is a another way to do this. There is no theme or plugin can do that and i think its really handy for many categories.
Thanks
Hi.,
Thank you for your interest on our theme.
Sorry as of now we don’t have that option.
Regards., DesignThemes Support.
Can i hide this line on posts?
“Created: 26/10/2018 Author: admin Category: Cadastro Views: 22”
Hi.,
Thank you for contacting us.
Get into Admin Panel > Appearance > Customize > Additional CSS > Paste the below css code inside the text area > Save All.
.entry-meta .date, .entry-meta .comments, .entry-meta .author { display: none !important; }
Thank you, we look forward to helping you!
The Default Knowledge Base Article Permalink is https://www.example.com/help/dt_articles/example-article How to Remove (not change) the “dt_articles” from the Permalink? Please Help
Hi.,
You can’t remove the “dt_articles” slug value , you can change the slug value as per your needs.
Go to dashboard > Appearance > Kbase options > Knowledge Base > Articles > Permalinks , here you can change the default slug value (dt_articles) in to you own slug value.
Refer : http://prntscr.com/kucx0m
Then go to Dashboard -> Settings -> Permalinks -> Click Save Changes twice. This is to flush the permalinks.
Regards., DesignThemes Support.
Hi, I have the same problem that Suhadolink. I purchased the theme yesterday and want to sign up for support. I created an account but don’t received any email to log in. Can you please help me to log in to your support site ?
Hi.,
We have updated your password and sent to your email id cindyhabchi@gmail.com . Please have a look at it.
Regards., DesignThemes Support.
I just purchased a theme yesterday, downloaded it and when I try to install it, I get the message that the link has expired. I tried to sign up for support. I created an account, but it isn’t allowing me to login. I sent a request to reset my password, but haven’t received any emails. Can you please let me know how to fix the expired link issue and let me know my login credentials to your support site?
Hi Suhadolink.,
1 ) Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes . So that, we can imported all the dummy data and make the required settings for you.
2 ) We have updated your password and sent to your email id ( kandm21@msn.com) . Please have a look at it.
Regards., DesignThemes Support.
Hello! I got errors in Knowledge Base, Helpdesk WordPress Theme: like this https://s.mail.ru/2LPD/jNH76Ti9j or this https://s.mail.ru/97qm/WyK17gwya is it serious problem? how can i solve it? also i see that the theme is update 13 January 18. How can i update theme (i do not have any buttons in admin panel) https://s.mail.ru/DWh4/jXhL4ucn7
Hi AlekseiRoss.,
Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
It seems that your support expired on 25/07/2017. Please renew the support to get more help from us. Please follow the instructions in the below knowledge base link for extending the theme support
http://wedesignthemes.com/support/knowledge-base/how-to-extendrenew-your-support-period/Regards., DesignThemes Support.
The main problem is the lack of an opportunity to UPDATE the THEME. In most themes there is an opportunity to update THEME if the developer has released an update theme. I did not find such an option(button) in the administrative panel. How can i update theme?
Hi.,
We do not have the option to update the theme in automatically. You need to update the theme in manually.
Please follow the below instruction for how to update the theme.
http://wedesignthemes.com/support/knowledge-base/steps-to-update-the-theme/Video Explanation : https://youtu.be/AKmWheWmuv8
If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
