Hi symmetriccc! Can you please be more specific? Your description is really generic and it’s not easy to help. Anyway we remind that we have a really dedicated team on your disposal to help you with any questions, setting up the theme and your layouts, just open a support request from here: https://support.undsgn.com

Hi Olsi_Odobashi! 1. No this is not a native option. 2. No this is not a native option of a multipurpose theme. 3. There are a few extra info you can show (number of comments) but not up/down votes.

If you have Portfolio 404 error, just go to Theme Options > Customise > Portfolio CPT modify the slug to something else, save and then insert again your desired slug term.

Hi michaelbernhard and sorry for delay! On some server it’s possible you have this error after the update, yes in case you just need to update the CPT slug: https://support.undsgn.com/hc/en-us/articles/214001205

This is the exploded gallery and you just need to check it in fresh installation since it comes with demo contents. Please note that you need to apply categories to single media if you explode it: https://undsgn.d.pr/hLAwDO

Thanks for your answer. It’s not fresh installed, have more than 100 Pics in the Gallery and also set up Catregories. It works when i uncheck “exploded” but doesn’t when turned on. Its not visible.

Ok I mean have you setup categories for single media? Not as album categories. If you explode the gallery categories must be applied for any image.

Hi SabinaHourcade and thank you for appreciate Uncode! Unfortunately this is not our suggested multilingual plugin (we are WPML certified that is the most trusted solution for WordPress: https://support.undsgn.com/hc/articles/214003905). Anyway I think that also this plugin should have a tool to translate Theme Options (for example in WPML you have the Strings Translator addon). Have you tried to contact their support and asked how you can translate Theme Options with this plugin?
Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc

Hi! Thanks for the quick reply, I’m going to explore the qTranslate options.

oh that’s sad, is it possible to make it work somehow if I hire a programmer for this, would you do it for additional $$$?

Hi 30Flux! This is really not easy implementation (in few words this is a complex frame really different from an image or a video). Anyway you can try to ask for a quote, here you have some suggested services: https://support.undsgn.com/hc/en-us/articles/115000555209

thank you mister!

Hi AndriyGusak, no themes offer you a video tutorial for any page of the theme, moreover I can expect this request from a fresh user not from a user that has bought the last license in 2016.

I’m new. I bought this theme 2 years ago, but I started to use it only a month ago. I do not compare your theme with others and you should not do this. Your theme is absolutely unique. it is very powerful, but also it has very complex structure. There is nothing wrong with making a video tutorials for beginners. how to edit pages and explain the logic of construction. it is not necessary to edit all the pages, if the logic of construction is the same, then you can show only a few examples. I do not teach you how to do it. I express my wishes as a user.

Hi AndriyGusak and thank you for suggestion, we appreciate this and this make sense, anyway some of our videos do what you ask please check for example Page Builder or Grid System: https://support.undsgn.com/hc/en-us/categories/201692745

Hello David,
may I ask you what’s the text of fatal error? The function simply checks if some necessary plugins are activated.

Let me know, best

Hi,

Unfortunately we fixed the issue and were able to get our Uncode back on line so the error has gone. We’re looking at dev envionments now where it can be replicated though.

It produces a white screen of death. Seemed to be after the theme updated by the looks of it.

But it is very concerning, we didn’t even know the site was in a white screen of death state. Is this something Undsgn have put in the theme on purpose for some reason?

Hi david_h__, as told in the message above the function just check if some plugins are active, it seems more a server issue otherwise all messages here should be about this problem if the update broke installations.

Hi YanislavStamatov! If you have a recent version of Uncode you can move the registration from a site to another, this mean the first site will be no more registered after you ported the registration. To do this you just need to register the second site, it will be asked to port the registration.

Hi kinetiqsolutions, we are sorry but we don’t get your request, can you please explain with other words?

Hello Uncode team,

First of all i want to congratulate you for the team and the beautiful work you guys have did with the wordpress theme, My Question was, If i want to have all the new cool features with the latest updated i have to buy a new licence for that or renew the support with the same purchase code i have

Thank you

Hi kinetiqsolutions! If you just need to update your existing installation you don’t have to buy again or renew the support. You need to buy another license only if you are going to create another website based on the same theme. Please find here info how to update the theme properly: https://support.undsgn.com/hc/articles/214001205

I have tried the function below, but I only get “404”.:

function wpd_sort_by_meta( $query ) { if ( $query->is_page(‘topplista’) && $query->is_main_query() ) { $query->set( ‘meta_key’, ‘total_sales’ ); $query->set( ‘orderby’, ‘meta_value_num’ ); } } add_action( ‘pre_get_posts’, ‘wpd_sort_by_meta’ );

Hi oen90! No unfortunately there is not a native method to create what you ask. In case please send the link to your page so we can try to understand your setup even if it’s not easy to help without logins.

Hi! We searched our Help Center database but we don’t have other users reporting this problem. When this happen with plugins is always related to permissions, for example do you have some security plugin or autentication screens? In case you can try disable all of them (they alter the normal WordPress access and so communication with Envato servers) or try to update the theme manually via FTP: https://support.undsgn.com/hc/en-us/articles/214001205-Theme-Update

Hi modigital and thank you for interest! Every author that uses Visual Composer has asked this question, but we must say that the team is continuing to publish good updates for a product that is certainly stable and rich of features (although there is a lot of buzz around new visual builders these days, this is just one aspect of a WordPress product), so we definitely not soon.

Hi nicksoper and sorry for delay! Unfortunately after searching in the Help Center we didn’t find any tickets related to responsive tables plugins, so we don’t know if everything is fine or non of our users used them. If you are interested to test Tablenator with Uncode my suggestion is to contact the Tablenator plugin authors first, if you explain the situation I think they can guarantee for a refund if there are any problem (we do the same when requested). We hope this suggestion can help you and that there are no compatibility issues.

Hi and sorry for delay! Unfortunately this is the first time some users report a problem like this. Anyway don’t worry if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution and if you have some server problems we’ll offer a refund! Thank you!
https://support.undsgn.com/hc

Hi, we are now fixing the report we received from you, everything is fine with the logins and you are right but can you please explain “the checkout page needs a margin between the login form and the coupon section that are above the customer details section when the login section is toggled open” and in case upload a screenshot so we can check and understand?

It looks like your developers already fixed most of the issues.

The only two issues left are listed below.

The first issue is that there is still no margin between the password input field and the register button (link below).

The second issue that I noticed that I can’t show you on your demo because I don’t have an account, is that an icon is missing for “Payment methods” whenever someone accepts credit cards using Woocommerce. I’ve included a screen shot from a website that uses Undsgn to show you (link below).

Hi and sorry for delay during weekend, please find the fix here, let us know how it goes: https://support.undsgn.com/hc/en-us/articles/214092169

Hi AndriyGusak, unfortunately this is not something you can modify with few lines of CSS code, this need a complex rewrite of the carousel plugin we cannot support.

OK! Thank you for your answer. Maybe in a future updates you will decide to add this functionality. It would be great!

Hi AndriyGusak! Yes it’s a good suggestion but I cannot assure at the moment it will be part of next update, please send us a feature request so developers have this point: https://support.undsgn.com/hc/en-us/articles/213714949

Hi VolumeMaker! Please note that support is offered for native and advertised features of the theme. You are asking support for a feature that is not part of the theme. This is also specified by the Envato support policy (otherwise theme authors will become something like freelance developers for the modest cost of a theme): https://themeforest.net/page/item_support_policy#whats-not-included-item-support
If this feature is vital for your project and you missed that this is not an option we can offer you a refund but you cannot write us words like “this is crazy” expecting to force we create some special feature for you.

Hi TheKooleCompany and thank you for interest! No sorry actually this is not an option of Uncode, natively Uncode has only the search that open with the icon.

here you can see the screenshot of the files http://take.ms/ShWkO

Hi andyma, this is pretty normal when it comes to WooCommerce, the last update was published just few days ago, please find all the info here: https://support.undsgn.com/hc/en-us/articles/115004005069