16512 comments found.
do you have something with e-learning?
Hi
Could you please explain more? Your question is not clear.
Hi, I can’t show/visualize images inside page section in safari 11.x. Appears an ? icone. Some solutions?
Hi
Please create a support ticket, our support team will investigate and fix it for you:
https://themes.artbees.net/new-ticketWhat is the 13 October on 13 October 18 ?
On Jupiter Control Panel, it says that the last update is from 2 august.
Hi The latest version is 6.1.5 if you are on an old version you should update your theme. In case you have any issue, please create a support ticket:
https://themes.artbees.net/new-ticketHello, is it including Page Builder license? and this website www.fastcampus.co.kr is using jupiter theme but would it be from pre-made template? thank you.
Hi,
WP Bakery Page Builder is included with the theme, yes. About the website, it’s most likely made from scratch.
Regards.
Hi, When I asked about multi-site installs on subdomains Envato Market Support said: yes (within one domain and one project) but some themes don’t allow multi-site installs on subdomains so it is best to first ask the author to be sure.
So I’m asking: Do you allow multi-site installs on subdomains? (within one domain and one project)
Thanks in advance
Hi,
Yes, we do.
Regards.
Hi, i need am menu like themeforest menu… it has the main menu… Web Themes & Templates – Code – Video – Audio – Graphics – Photos – 3D Files
and Web Themes & Templates has a submenu All items – Wordpress – Simple Site Builder etc
Can i do that with your theme? There is a another way to do this. There is no theme or plugin can do that and i think its really handy for many categories.
Thanks
Hi,
Yes, our theme does support submenus and mega menus.
Regards.
I want to have several single images in each column with text and links and stylish hover like in the portfolio. Is there any way to do this?
maybe, can we make the image in “image box” grow when hover?
Hi
Actually, it’s possible with some different ways in Jupiter theme. It’s better create a support ticket and describe your idea with screenshots or sample sites. After that, according to your documents, our support agents will help you:
https://themes.artbees.net/new-ticketHi, on portfolio carousel i want to make the portfolio thumbnails clickable and eliminate the arrow and plus icons. So please advise how to do this.
Joel.
Hi
We should check your portfolio style, then provide you a solution. So that, Please create a support ticket , our support agent will fix it for you:
https://themes.artbees.net/new-ticketHi, can I update the theme from version 4.2.1 to latest without risks?
Hi
Actually, we have a lot of changes from version 4.2.1 to current version 6.1.5. It’s better take a full backup and then update your theme.
In case you have any question please create a ticket:
https://themes.artbees.net/new-ticketI am receiving this warning: “Reduce the number of DOM elements”.
My website load time is very poor and it’s very bad for SEO. How can I fix that?
Hi
Please create a support ticket, our support team will help you:
https://themes.artbees.net/new-ticketI need custom widget areas:
Custom widgets after Navigation, Custom widgets after Logo, Custom wİdgets before Logo, Custom widgets Topsection Left, Custom widgets Topsection Right.
Hi
Visually, we don’t have this option but you could add your content with custom php codes or with action hooks.
There is a directory in theme folder (/jupiter/vendor/mikey179) which further have some code files. I checked on Github and found this code is related to virtual filesystem (https://github.com/mikey179). Is is part of theme? I am facing malware issue, does these directories here and code may have some role in file system access? Can these directories be removed?
Any update on this please?
Hi,
This is not a directory from the theme and you may remove it. Unfortunately the github link is not valid anymore.
Regards.
Thanks for the response. Will remove directory but curious as also a part of latest theme files which are downloaded from themeforest. Github link is working https://github.com/mikey179
Hello!
This morning I had a chat whit Joseph Montecillo from Artbees support. I wanna build a new website with Jupiter X and wanted to know its save to build it with X right now because its in beta. He wrote: ‘We don’t recommend yet because its still not stable release. You can build it as stage at on your own decision since its still on beta.’
This is in contradiction with the information I got when watching the Q&A with Artbees themes CTO about Jupiter X on Youtube. In this stream it is stated you can build the site with the beta without problems before official release.
I’m a little confused right now. What should I do? Please advise!
Hi
You could build your site with Jupiter X. It’s ready now. Also, we’ll add more features to this theme. we suggest you check out new theme Jupiter X. Elementor is its default page builder with lots of new features.It’s really fast and powerful with new web technologies.
Please read this article:
https://themes.artbees.net/blog/jupiter-x-announced/Also, please have look at this video:
https://www.youtube.com/watch?v=fnlzOHECEDoThanks for your answer. I dont need to read documentation btw, as this doesn’t cover my question. Based on the reaction of Joseph I’m not convinced. I bought this theme after I saw the Youtube Q&A. Immediately after buying the theme I wanted to be assured that I really can start building with the beta version and I got a total different answer. I can’t take the risk. Sorry. So please, I would like a refund!
Hi,
I believe this was clarified and sorted in our Artbees community forum. Would you please confirm?
Regards.
Hi,
I asked a refund. Artbees wasn’t able to review my request within the estimated time for the refund request, so I will raise a dispute. The Envato Customer Success Team is looking after it. Hopefully we can work it out.
Regards
Hi
Artbees as exclusive theme author of Themeforest follows same refund policy of Envato. So please contact Envato support and follow up there:
https://help.market.envato.com/hc/en-usAlso, please read this article:
https://themes.artbees.net/docs/getting-refund/Hey there, my question is what is now the plan for the future. Is it worth to buy this theme or better start right away with the new one?
We suggest you check out new theme Jupiter X. Elementor is its default page builder with lots of new features.It’s really fast and powerful with new web technologies. Also, you could install the pre-built templates.
Please read this article:
https://themes.artbees.net/blog/jupiter-x-announced/Also, please have look at this video:
https://www.youtube.com/watch?v=fnlzOHECEDo Here is the Q&A with Artbees Themes CTO about Jupiter X Beta Release: https://youtu.be/mzptF02hL64Thank u for the answer. But i dont know how to feel about it. I want this theme for my company and i cant allow any error. Im a afraid of typical beta issues. How about that?
and how i buy it?
At the moment it’s free for Jupiter’s users and you could download it from the below article:
https://themes.artbees.net/blog/jupiter-x-announced/About the beta bugs, so far we have not any major bug report and it’s ok to create your site. Also, there are some tested templates, you could use them.
Hello, it looks like TypeKit API is not working. I’ve created a kit but no fonts are showing up. I tried using custom CSS and it works, so it must be an issue with the theme’s end. I’ve opened a ticket 24 hours ago but received no replies yet. Can you please investigate? Ticket 84421. Thank you.
Hi
According to the Adobe announcement, they have changed their plans for TypeKit. Seems the issue is related to this.
https://theblog.adobe.com/typekit-is-adobe-fonts/Our developers will check it. So please create a support ticket they will update you as well:
https://themes.artbees.net/new-ticketHi I want to purchase this theme but I have 2 presale questions:
1. I have tons of blog posts that have made a lot traffic and I would like to benefit from them by adding product widget (grid or slider) inside of the blog posts. To insert them manually using shortcode. Do you provide the shortcode or even better visual builder to display or insert product list or widget beautifully on any blog post?
2. I want to have a single page that contains and list all the products that we have (7.000+ SKUs), WITHOUT pagination. This sound weird but we need that for fast response to customer in phone session..we need to see all and every single product in one page without pagination for quick find something we search. The page will contain this info naked: product image, product title, price, weight, and inventory status (in stock or out of stock). Do you have shortcode or any method to do that?
Pls answer both of the questions in your best effor because we need the answer. If it is good then we definitely will purchase.
Thank you!
Hi
1 – Sure, you could enable the WP Bakery (Visual Composer) page builder for all posts and portfolios.
2 – Actually, we have a Product Loop element that you could show all products and disable the pagination but we have not check it for 7000 product 
Anyway, our product shortcode is powerful and you could get your desired output.
Hi, There is a trojan inside the package – TrojanDownloader:JS/Jasobfus.B!ml The path is ‘themeforest-5177775-jupiter-multipurpose-responsive-theme.zip->jupiter-main-package/jupiter.zip->jupiter/framework/includes/sftp/phpseclib/Net/SSH2.php’. What should I do? Thank you!
Hi
So far we don’t have any report regarding trojan or something like this. Are you sure you have downloaded the file from themeforest? Because themeforest checks all of the released files. So please create a support ticket, Our support agent will help you:
https://themes.artbees.net/new-ticketHi, I’ve just uploaded Jupiter theme into my wordpress. I can’t use it completely. This is the message I get : Warning: Cannot modify header information – headers already sent by (output started at… .../wp-admin/includes/misc.php on line 1126 I only have this with the Jupiter Theme. I hope there is a solution to this. Thank you for your help. Natacha
Hi
Please create a support ticket, our support staff will help you to fix it:
https://themes.artbees.net/new-ticketHi I need a version prior to 6 of the Jupiter theme. I tried to upgrade to the latest version from the control panel but it all crashed down! My provider does not support the new php versions, this is why this happened. With version 5.8 (I think) everything was visible and working, even if very slow. Now I can not enter the WP administration panel, I can only access via FTP to load the old version of Jupiter. Can you help me solve the problem by giving me the old theme of the theme? Thanks in advance. Federico
Hi
You could find all Jupiter versions here:
https://themes.artbees.net/dashboard/releases/In case you have any question, feel free create a support ticket:
https://themes.artbees.net/new-ticketQuestion. I’ve just written a massive blog post (10k+ words) however using a table of contents at the beginning with anchor ID’s is giving a funny result…
The links work, when you click you go to the right part of the post.
BUT…
The fixed sticky header eats up the top 55 pixels or whatever you’ve set on the page, so you can’t actually see the heading of the section you’ve navigated to…it’s like it’s overlapping non-see through transparency (because the header isn’t pushing the content down). If I jump into theme options > stick header and set OPACITY = 0 you can see that this is indeed the case.
Never noticed this before as I have only just setup the anchor IDs today.
Any idea how to have the top heading (i,.e. the menu bar) stay at the top of the page and “push” the content down the 55 pixels of its height, instead of overlapping everything on the page?
It’s like I want a “fixed sticky” header that has it’s own space on the page, instead of simply overlapping everything under it.
OR
Have you any advice for setting up a rule or whatever so when I jump to an anchor ID there’s an offset, that works on both desktop and responsive display? This is kind of what I’m talking about – https://stackoverflow.com/questions/10732690/offsetting-an-html-anchor-to-adjust-for-fixed-header, however implementing that code on my page and within custom CSS doesn’t seem to work within Jupiter.
Any advice here would be appreciated.
Any advice here?
Following up as no reply from your team on this for 24+ hours now, and I can see you’re active and replying to other comments.
As far as I can see this is a major issue for anyone wanting to use anchor ID’s for navigation within Jupiter. The sticker header makes for a super-bad UX.
Am I the first to notice this, or is there something I am missing within the theme settings to address this?
Hi
Sorry for any inconvenience. For these technical questions, please create a support ticket. Our support agent will investigate and provide you a solution:
https://themes.artbees.net/new-ticketGreat answer…
You’re welcome
