445 comments found.
Hi, i have bought a theme from can but can you tell me how to find code for activicate please.
Hello,
Thank you very much for your message.
The code uses to activate our theme is your purchase code. To find your purchase code, you can follow this guide: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-
Thanks
We are having issues series of issues with our mobile view,..
1. the visual composer on page css will not work 2. product images not scrolling left or right 3. We are finding it very difficult to customize the template
Hello,until now no reply from you?. I ave bought this thtme for almost a year now and i have not been able to use it. can you please fix the them errors on my website for once?
fods.com.ng
Hello,
The first, We really haven’t got your questions. Could you tell us more detail about these problems and provide us some screenshot about them? We will give you an answer after knowing it.
We also note that your support time is expired. So, please renew it to get VIP support from our team.
Thanks
Hello, Please help me, i upload this theme to my hosting, but on mobile UI error. Please help me. https://www.dropbox.com/preview/bugs%20wp/IMG_1575.PNG
Hello,
Currently, we can’t see your screenshot. It doesn’t exist (http://prntscr.com/lcxl6m). Please check it again. We will give you an answer after seeing it.
Thanks
please check help me
Hello,
To solve this problem, please go to the admin => appearance => theme options => mobile layout => then check for Include Jquery Revolution parameter.
Thanks
Can i use just the mobile layout with another theme. I already have a website and don’t want to change the theme. However i would like to use your mobile layout for the mobile display of my website. Is this possible.
Hello,
Thank you very much for interest in our mobile layout.
We are so sorry that currently mobile layout is attached to each theme. So, you can’t use our mobile layout for your website. However, if you want, you can create a custom work to our developer via skype firstlove_1987 and pay for us. He will do it for you.
If you have any other question for our theme, please feel free let us know. We wil support you.
Thanks
Hi support please reply my ticket, really need it urgent Ticket #MT941907
Hello,
Thank you very much for your message and we are so sorry for not replying your ticket soon. Our supporter miss your ticket.
We asked our supporter checked your ticket. After finish, she will reply you on it. Please wait.
Thanks
yup.. still waiting for the reply
Hi Support, hope you dont miss my ticket again.. still waiting for your reply
Hello,
We checked and see that our supporter are checking your ticket. After finish, she will reply you there.
Thanks
Hi, is it possible to make mobile bar on the bottom(home/acc/search/menu) that looks fresh like on Market Magento theme? – https://themeforest.net/item/market-premium-responsive-magento-2-19-store-theme/8945695
Hello,
Thank you very much for your message. We noted and will recomend for our developer about it. Hope, we will have it in the future.
If you have any other question for this theme, please let us know. We will check and support you.
Thanks
Hello support, I tried to change to use the unlimited color style in Theme options for header 3 but still not changing to the color i choose..The default is still showing. please help
Hello,
Thank you so much for your message.
For this issue, please create a ticket and send us your site’s info and issue in the WordPress Platform area at the Official Support System: http://support.ytcvn.com/
After that, it will be easier for our technical supporter to check and help you.
Also, I notice that your support time for this theme expired, then please renew it to get any further help from us.
Thanks,
Good day,
Please how do I change mobile menu nav and dropdown background colour?
What is the CSS code?
Thank you
Hello,
Thank you so much for your message.
For this one, it may need some css customization. You can please create a ticket and send us your site’s info and issue in the WordPress Platform area at the Official Support System: http://support.ytcvn.com/
After that, it will be easier for our technical supporter to check and help you.
Thanks,
I want to show our blog same as your demo. Our blog page doesn’t show category list on left sidebar. How to show it? Our blog link: https://benglemart.com/index.php?route=extension/simple_blog/article
My opencart version: 3.0.2.0 TopDeal theme version: 1.0.3
Hello,
This is the comment area for TopDeal WordPress theme.
You can comment in the OpenCart area then our OpenCart Supporter can help you better. You can follow this link: https://themeforest.net/item/topdeal-an-advanced-multipurpose-opencart-23-theme/19840175/Thanks,
very bad theme !!!! i don’t see vender market place !!!!!! how can i refund my money ?
Hello,
Thanks for your purchasing and so sorry if there is any inconvenience.
Our theme supports multivendor marketplace. Due to the copyright, the multivendor plugin should not be included in the theme. However, after importing demo content, you can install Dokan, WC Vendors or WC MarketPlace and configure the vendor as in our demo.
If there is any difficulty, you can create a ticket and send us your site’s info and issue in the WordPress Platform area at the Official Support System: http://support.ytcvn.com/
After that, it will be easier for our technical supporter to check and help you.
Thanks,
Hi i have a problem a problem with the code…. how can i change/show the mobile footer from this https://postimg.cc/7CcdDd9D TOOOO THIS https://postimg.cc/R6H80dpt
Hello,
Thank you so much for your message.
About this issue, it need changing in code.
Also, I see that you have not purchased this theme. If you buy it, please create a ticket and provide us the purchase code for this item in the WordPress Platform area at the Official Support System: http://support.ytcvn.com/
After that, it will be easier for our technical supporter to check and help you.
Thanks,
Good day,
I am having issues in selecting particular categories for the sw woocommerce tab category slider.
The sub categories do not display.
Is this how the theme is, or is this a function issue?
Thank you
Hello,
Thanks for your comment.
This SW WooCommerce Tab Category Slider only supports category – but not subcategories.
Thanks,
Good day,
Is there any of your woocommerce shortcodes that support subcategories?
Thank you
Hello,
I’m so sorry that currently our theme has not supported this feature.
Thanks,
Good day,
That’s unfortunate, especially as other themes, which you have developed have such feature.
Thank you
Thank you so much for your idea. I told our developer about this and hope that he can update this feature in the future.
Thanks,
Hi can you please fix my problem 1. In product description box h2,h3,h4 not showing. 2. In blog section i want short description but here is showing all details in blog page. thanks
Hello,
Thank you so much for your message.
For this issue, please create a ticket and send us your site’s info and issue in the WordPress Platform area at the Official Support System: http://support.ytcvn.com/
After that, it will be easier for our technical supporter to check and help you.
Thanks,
i have already created ticket number but i didn’t recieve yet can you please tell me where i can find
Hello,
I see that you created ticket #TF628974. Our supporter will check and reply you there in 24 hours.
Thanks,
Where is your support team man nobody reply about my problem
even your provide ticket number not working when i check my ticket status.
Hello,
So sorry for any inconvenience. I checked the system and see that you have 03 tickets there and our supporter replied all of them, but we haven’t received any response from you.
If you get trouble with the Support System, you can send us a message in our profile or via contact@wpthemego.com. We will check and support you there.
Thanks,
Good day,
Which shortcode or shortcodes can I use to display products without discount.
Because, it appears that in order to display products discount must be added.
But I want to be able to show products without discount. So which shortcode or shortcodes can I use?
Thank you
Hello,
Thanks for your comment.
Except for the SW WooCommerce Countdown Slider, you can use other shortcodes like SW WooCommerce Slider to display the product with or without discount: http://prntscr.com/kwvv2u
Thanks,
While searching in the google its coming the below attachment, want to remove the home mobile1, home mobile 2, footer style 1.. how to remove that?
Hello,
For this one, actually it’s about SEO issue. If you want to remove these pages on Google search result, you need to prevent it from indexing on your site map and remove it from the Google.
You can see this article for more detail about this issue: https://www.quora.com/Why-do-search-results-in-Google-show-some-websites-with-a-list-of-links-while-for-others-there-is-just-the-URL-of-the-homepage-and-a-descriptionIf necessary, you should ask for recommendation from a SEO professional.
Thanks,
“The requested content cannot be loaded. Please try again later.”
When I click quick view in countdown slide
Thanks!
Hello,
Thank you so much for your message.
For this issue, please create a ticket and send us your site’s info and issue in the WordPress Platform area at the Official Support System: http://support.ytcvn.com/
After that, it will be easier for our technical supporter to check and help you.
Thanks,
hi,very nice theme,please is it compatible whith woozone plugin,or any affiliate plugin?
Hello,
Thank you so much for your message.
In our theme, you can use AliDropShip. Some of our customers use it in their site and it works well.
Thanks,
Hola..
Quick question.. can the mobile hompages be customized to add more sections?
Hello,
Thank you so much for your interest in TopDeal theme.
In Mobile Homepage, you can add more sections. We build this page with Visual PageBuilder and you can easily add more sections there.
Thanks,
How i can enable social login?
Hello,
Thanks for your comment.
For this feature, you can install plugin AccessPress Social Login Plugin and configure following the document in this part in Admin Options here:
http://wpthemego.com/document/shopymall/#adminThanks,
hi team i tried installing wocommerce gst plugin, but its not working ,.could you please let me know
Hello,
Thanks so much for your comment.
I checked this plugin in WordPress.org and see that the author has not updated it for 9 months. Thus, I’m not sure that it works well work current version of WordPress and WooCommerce. You can try this plugin with a default theme of WordPress to see more detail.
If there is any question with TopDeal, you can create a ticket and send us your site’s info and issue in the WordPress Platform area at the Official Support System: http://support.ytcvn.com/
After that, it will be easier for our technical supporter to check and help you.
Thanks,
you can check wocommerce-> tax , i given the rate of gst percentage , that aslo not working
Hello,
Due to the Support Policy, the support team will check then reply you in a business day.
Thanks,
find the above link, i have did like that only , without using plugin
Hello,
For this issue, please create a ticket and send us your site’s info and issue in the WordPress Platform area at the Official Support System: http://support.ytcvn.com/
After that, it will be easier for our technical supporter to check and help you.
Thanks,
hi i have already mailed to support team using this mail id( oanhdt@ytcvn.com), i hv not got any reply, already sent all the details
We’ve just been back to work after the Independence Holiday then it takes a little time to check and solve all the issue. Our team will follow the issue and help you in the email. Please wait for us.
Thanks,
ok thanks a lot , will be awaiting for your reply
2 hours up, nobody has replied neither by mail nor here
Hello,
As you know, we’ve just been back to work after the Independence Holiday then it takes a little time to check and solve all the issue. Our team will follow the issue and help you in the email. Please wait for us.
Thanks,
i hva alrdy solved the issues, thanks anyway
Thanks so much for your feedback. We’re so glad to know that the issue is fixed.
Thanks,
