23243 comments found.
Hi, when will you release update for Woocommerce 3.5, please?
Hi,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Thanks.
Hi, where can i edit the picture at the homepage full width banner, I use the demo 19 shop.
Hi,
Please edit your homepage you will find Porto Carousel WP Bakery element and the Text Block WP Bakery element inside it. So just edit it and change anything as per our requirements: https://pasteboard.co/HMlYtfF.png
Thanks.
I use the shop demo19, but the icon is not work well at the mobile browser, when click the button, it do nothing. the icon is “decor&furniture”“gift”“Dress” can you help me figure it out
Hi,
I have just tested it at my end and it works perfectly fine, Actually, when you click on an icon, it will take you to the particular section but that section will have to load first before showing it and it is the default functionality of the particular element.
If you have any other query please contact us through our support system.
Thanks.
Hi, just wanted to let you know that as of the latest update, side bars appear to be broken on mobile. When my phone is vertical, the side bar sticks out by about a sixth and if you open it, you cannot close it. If you rotate the phone horizontally, the side bar consumes over 75% of the screen blocking out the main content.
Hi,
We have tested the theme and do not find this issue, The issue is on your site only, so we have to debug your site, Please contact us through our support system with your site WP Admin Login details so we will check it for you.
Thanks.
Hi, I am trying to get the modal box to work but it is no displaying correctly, it ends up taking over the full page and the image does not display. Please see here: http://koffels.com.au/test-page/
I have added all the relevant CSS as per your other posts but still no luck. Can you please help, thanks.
Hi,
Can you please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you on your site and then provide you the complete solution.
Thanks.
I add new support ticket to your support forum (https://smartwave.freshdesk.com/support/tickets)
but my ticket was deleted after a few hours, only get the message as: “You don’t have any tickets in current view”
I have tried it twice, why is this?
Hi,
Please contact us through our support system by clicking on the below given Support button hope you will not find this issue.
Thanks.
Yes, of course, every time I go through this button link (http://portotheme.com/support)
Then enter my name, email and password, then click the sign in button to jump to the new link: (https://smartwave.freshdesk.com/support/home)
Does http://portotheme.com/support =>> sign in =>> https://smartwave.freshdesk.com/support/home Is the wrong step?
Ok, please delete your reply because my account information in the screenshot.
Done.
Hello! As an old developer i love to investigate themes and plugins for the best pageload speed and with my site running like 70 plugins it sometimes is necessary 
I have pointed out earlier a few functions that is called even they should be deactivated. These are functions for masterslider and revolution slider which both is deactivated in my sites.
There is calls that slow down loading time with 0.5+ sec and by disable them as below i really noticed faster page load: $porto_master_sliders = false; //porto_ct_master_sliders(); $porto_rev_sliders = false; //porto_ct_rev_sliders();
Also today i did a big test using query monitor and did find another call that was even worse. And it should not be called at all because i have disabled “Related Products”.
The below function was really slowing down page load, it should not be active at all as related products is disabled in my site. add_action( ‘porto_after_content_bottom’, ‘porto_woocommerce_output_related_products’, 10 ); function porto_woocommerce_output_related_products() { if ( is_singular( ‘product’ ) ) { woocommerce_output_related_products(); } }
I have now disabled all three functions above and again i can see my site load in 1.5 sec with 70+ active plugins. Probably the heaviest site online
So please check Porto with query monitor and make sure that functions is disabled when they should be. There is a lot to win, nothing to loose
Hi,
Thanks for sharing the suggestion/feature request with us, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
Thanks for your understanding.
Hi, Can I return the theme within 30 days if I do not like it?
Hi,
First of all thanks for showing your interest in Porto WordPress.
Sorry to say that but this is not possible.
Thanks.
hello
i am using this plugin https://wordpress.org/plugins/taxonomy-terms-order/ to order my wooocommerce categories, but the not have effect when i save.
Wich is the order by default in the product archive?
Hi,
Please try to use this plugin for changing the order of the Product Categories: https://wordpress.org/plugins/simple-custom-post-order/
Please read and follow the instruction written on the plugin page.
Thanks.
Hello. I am trying to activate the theme but I get this error message: “Purchase Code is not valid or could not connect to the API server!”
Curl is enabled and I also tried with the firewall turned off, but still nothing. This is on a windows server.
Hi,
Can you please send me the WP admin and CPanel login details of your site through our support system so I will solve this issue for you. Cpanel login is necessary.
Thanks.
Hi, I need to change the background position to “top”, in my row, but this doesn’t work: .vc_custom_1541678610295{ background-position: top !important; }
Hi,
Can you please share the URL and screenshot of that row or section so I will give you the correct CSS code for this issue.
Thanks.
Hi, If I want to use the theme to my “jewelry business”, which demo should I use, can you give your suggestion to me? I’m new to wordpress
Hi,
First of all thanks for purchasing the Porto WP theme.
You can use the any one of the demos, all are showing here: http://www.portotheme.com/wordpress/porto_landing/#shop
In my suggestion you can use the shop 12, 16 and 17 demo for your jewelry business.
Thanks.
where can i edit the left icon in demo 19 shop. I cant find it at the blocks
Hi,
Can you please provide us the screenshot which Icon you are talking about.
Thanks.
sorry, i dont know how to use link to show screen shot.
it’s the icon at the left sidebar in the homepage from the shop demo 19. it contain word”decor&furniture” “electic&computer” “Gift” and so on, could you please tell me how to edit it?
Hi,
Please go to WP-Dashboard >> Products >> Categories and edit the particular Category you will find an option for set/change the Category Icon, Please see this screenshot: https://pasteboard.co/HMm7a4X.png
And if you will have any other issue then please contact us through our support system.
Thanks.
I was following the instructions and after I installed and activated the theme, I got this message:
Parse error: syntax error, unexpected ’.’, expecting ‘)’ in /home3/porf25/dev.porftest.com/wp-content/themes/porto/inc/plugins/plugins.php on line 24
Can you let me know how to fix this if possible?
I saw some comments in the chat about my php version being wrong so I updated that to 5.6 and it started working. Great work on this, love the theme.
Hi,
Sound’s Great!
You are the best.
But if still you need any kind of help, just you have to create a ticket through our support system, our experts are there to help you .
Thanks.
How can I edit the telephone number in the header section and also dd email next to the telephone number with icon?
Hi,
That section is the Header Contact Section, and you can change/remove it as per your requirements by going into Appearance >> Theme Options >> Header and you will find “Contact Info” just change/remove it as per your requirements from there.
Thanks.
I get the following error after installation.
Revolution Slider Error: Slider with alias home-corporate-8 not found. Maybe you mean: ‘full-width-slider’ or ‘full-width-video’ or ‘full-width-slider1’ or ‘full-width-video1’
I have downloaded the full files and i looked for Revolution Sliders Demo, but there is no such folder. Could you tell me how to fix this issue?
I managed to fix the slider issue by creating a new slider and naming it home-corporate-8
Hi,
Sound’s Great!
You are the best.
But if still you need any kind of help, just you have to create a ticket through our support system, our experts are there to help you .
Thanks.
Hello.. I think the infinite scroll option in product archive pages has problems if actual category has hidden out of stock products. I have a category where all active/visible products loads on first page but the load more button still appear and if a user click the button it change to status LOADING… and never stops.
Actually i guess that is because there is no more active/visible products available but 7-8 hidden out of stock products.
Hi,
I have just tested the theme at my end with the same scenario having 14 products in a category and 12 products are in stock and 2 products set as out of stock showing/load first 12 products on a products page initially and when Scrolling it works perfectly fine with “Load More” Option and with “Infinite Scroll” option as well.
There must be any confliction at your end. Please contact us through our support system with your site WP Admin Login details so we will check it for you.
Thanks.
Hello.. Yes that works perfectly fine on my end also but problem appear when out of stock items are hidden. Have you tried to hide all out of stok items?
Set WC settings to hide out of stock items or use this code in your tests:
// Hide out of stock items function aws_multi_hide_ofs_products( $is_visible, $product_id ) { $product = wc_get_product( $product_id ); if ( ! $product->is_in_stock() ) { $is_visible = false; } return $is_visible; } add_filter( ‘woocommerce_product_is_visible’, ‘aws_multi_hide_ofs_products’, 10, 2 );
I have tested now in multiple installs and get the same issue when products is hidden, then load more option have some wierd behaviors.
Hi,
I have tested my site with the same scenario, but did not find any issue. Please send me the WP admin login details of your site so I will check and solve the issue on your site.
Thanks.
Wierd, tested with several installs and same is the same. I will setup a new clean install so you can see the problem without going into my live site. I’ll let you know when i have some better time
Hi,
Sure we are always here to help you.
Thanks.
i need option in theme. user must login then access website and View Content. and if user not login then show only login or register page and also hidden header and menu etc.
Hi,
Sorry to say that there is no option in the the,e to do that. You can use any of the below 3rd party plugins at your own risk:
https://wordpress.org/plugins/restricted-site-access/ https://wordpress.org/plugins/restrict-user-access/Thanks.
Hi there,
I am using a brands plugin on woocomerce.
I have non sidebar by default in all archive pages.
I need to active sidebar when archive is for the product_brand page ( taxonomy) how can i do that?
Hi,
You should add the widgets in the Appearance >> Widgets >> Woo Category Filter >> Add the Widgets in the sidebar then it will auto show on the product_brand page.
Thanks.
Hi
thanks for reply. Your answer don´t help me.
My problem is that i have setted to SIDEBAR not show by default. so i can configure al category level to show the side bar in some categories, but i don´t have any way to configure to show sidebar in product_brand archive pages cause it is a custom tax.
Hi,
Can you please send me the WP admin login details of your site through our support system so I will check and solve the issue for you.
Thanks.
The new update removed the shopping cart in the menubar? how to get it back? Now i have a shopping bag
Hi,
We have removed some small changing options from the Theme Options because it makes the Theme heavy and Cart Icon Changing Option is one of them so now you have to change the cart icon with the help of Custom CSS as per your requirements, Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and change the Content Value as per your requirements your issue will solve.
#mini-cart .minicart-icon:before {
content: "\f217";
font-family: "FontAwesome" !important;
}
And you can find the Content for any of the Icon from this link: https://fontawesome.com/icons?q=cart&d=gallery
Thanks.
@pardiston – Your menu is big and you have to set this CSS which as standard is set to -2000px. Add this new with -3000px and your problem will solve. .mega-menu .popup { top: -3000px; }
Hi,
Thanks for helping other Customers .
Hope your solution will help him.
