8686 comments found.
I am having a problem just with the settings under product saving. When I select the options I want and click save it doesn’t save them. What should I do?
Hello!
It could be a conflict with another plugin. Have you tried to deactivate extra plugins not included in the theme?
For further investigation, though, I recommend to contact our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you! 
https://support.undsgn.com/hc
Thanks. Yes that was the issue.
Hi cre8ivesites and thank you for confirm!
My posts are all black without display images when I set Uncode theme active
Hello!
As said above, it is hard without entering the backend trying to understand what the problem is. It could be a firewall or some permissions missing. I recommend to contact our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc
When I try to register it says: Invalid response. Please try again later.
Hello and sorry for the issue.
It is hard without entering the backend trying to understand what the problem is. It could be a firewall or some permissions missing. I recommend to contact our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc
Hi there, I’m still happy with this theme. Now however I want to setup a design update for our website (our current one was once in your featured websites gallery and I need a ‘staging’ server.
Therefore I created a subsite (test.mydomain.com), but I cannot use my license here apparantly. Is there a solution? thx!
Hi Madaboutyou! Even if the registration is required there are still not limitations that verify the number of installations you are doing, so the issue is not caused by the fact you are on a staging server. What is the error you have exactly? Please review here the known possible issue: https://support.undsgn.com/hc/en-us/articles/115004287985
hi undsgn, I’ve tried several options so far, but since I’m upgrading from version 1.6.4 I feel constantly being thrown between two worlds. The Envato toolkit plugin is deprecated and seems to affect the product registration, and the update gives a blank page. Really feel stuck here. What I haven’t tried is a manual update (overwriting the uncode folder via FTP), because I’m not sure anymore what will happen. Would there be a way (one time support) for you top check and verify what’s going on and how to update?
Hi Madaboutyou! What I can suggest is to read carefully the Theme Update documentation, note that there is a “Update to Uncode 1.8 (or later versions) from an earlier version” chapter (https://support.undsgn.com/hc/en-us/articles/214001205) and how worked product registration prior to 1.8 (even if the plugin is obsolete this doesn’t mean you cannot use it): https://support.undsgn.com/hc/en-us/articles/115002308845
If then you need private support according Envato terms is only offered in our Help Center: https://support.undsgn.com/hc/en-us
hi, the deprecated Toolkit plugin gave me empty pages, only the hard way on ftp eventually did work out.. all fresh and updated now.
Hi Madaboutyou, unfortunately we don’t have previous reports for empty pages with this plugin, anyway definitely the old but gold FTP update is an optimum solution if you need to update from an old version.
Hi, I hear there is no specific setting to change the font size of build query. I’ve added the query with a post that generates a menu.
I find in the html file Show all. I can change here “Show all” font size by making this non-persistent change in Style in browser:
.isotope-filters .menu-light .menu-smart > li.active > a, .isotope-filters .menu-light .menu-smart > li a.active, .isotope-filters .menu-light .menu-smart > li.current-menu-ancestor > a, .isotope-filters .menu-light .menu-smart > li.current-menu-item:not(.menu-item-type-custom) > a{color: rgba(48,49,51,.5); font-size: 65px;}
But I add the above to style.css (Apperance-Editor) and there is not result. This also works on browser Style (non-persistent edit) but not in style.css: .isotope-filters li.menu-smart {font-size: 65px;}
Also tried as per Uncode’s support suggestion but without result: .isotope-filters li.float-right a { color: red; font-size: 12px; }
Can someone please share some guidance? Thank you, Sergio
Hello Sergio,
please, do not change the file style.css: you will lose your changes after each update. You can add your custom styles to a child theme or to “Theme Options -> CSS/JS -> CSS”.
We are working on some changes to make more customizable the filter area, however at the moment custom CSS are the only way to achieve what you need.
The right selector, in your case is .isotope-filters ul.menu-smart > li > span > a. For further help I recommend to contact our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc
Thank you for your guidance and solution, it worked
Hi and thank you for confirm!
Hi,
Feedback: The Media Gallery ‘Explode Albums’ option removes any individual links assigned with URLs in the Single Block. So you have to re-add these links if the Exploded Albums option is set to Yes.
The Uncode site says “This is especially useful for all designers who create sites that will be managed by their clients.” But is that right though? We only found this when a user was roaming around the site and then caused trouble by selecting Explode Albums…not helpful!
Incidentally, can we put a feature request in? For some sort of Team/Staff/People display improvement for Uncode. Currently it’s pretty basic but it could be a huge benefit to the theme. The link to Author pages is clunky and could possibly be better managed as a separate function entirely?
Thanks,
David
Just thought of someting else 
When will Undsgn sort out the ‘After Content’ issue with Uncode? Ever since the Related Post function was introduced, the posts have suffered with an issue in that the ‘Share’ options will always be below whatever you set as the After Content…and this has been the issue for a very long time now with no solution.
Another feature request for this would also be to be able to specifiy different styles/positioins for the Share icons for posts. Also different icons for the cart, and the whole cart experience itself actually. It is quite basic and could have a bunch of different options to choose from.
All just feedback
Hi david_h__, yes this is supposed to work this way, in fact when you Explode Albums also the Single Block tab is hidden (https://undsgn.d.pr/D7dKpP), sincerely we don’t think you are right, this is really helpful if you create a gallery and the client can just update the gallery without open the page and deal with the Page Builder, the same for portfolios, si it’s finally helpful. Yes if you wan send us some feature request you can use this form: https://support.undsgn.com/hc/en-us/articles/213714949
Hi, I see if it’s a front end editor in that way I agree it does sound very helpful indeed. However things like this don’t (sometimes not always ) get explained totally clearly in the documentation.
Nonetheless, the main issue regardless of this, is if you click Explode Albums and the single block is hidden…then switch back….the single block settings are reset. That’s just not good UX! But I suppose it is hard to implement, maybe a tooltip for Explode Albums could warn this will happen if you click it? The tooltips like this usually do a great job of informing extra information in Uncode.
We will post those feedback issues to your form.
What about the Related Posts ‘After Content’ issue though? This has been a problem ever since you introduced it, what over a year now? Maybe even two?
Many thanks
Hi david_h__ and thank you for suggestion, we’ll check if there is a logic tooltip to implement, it seems a really odd case where you set Single Block links and then you activate an option like Explode Albums, anyway we’ll check.
Sincerely I don’t define the Related Posts ‘After Content’ issue, if there is an issue we should have received hundreds of reports, this is a design choice and you intend it in a different position but it’s working as it was designed.
Explode Albums – Yes that’s very true, however it was a user who changed it so not something we would have touched ourselves. Hence the idea for a tooltip perhaps.
_
Related Posts – ‘After Conent’ – I remember speaking with someone from Undsgn on the old forum about the Related Posts After content issue, who at the time said it would be something that would be fixed later.
Fair enough if there haven’t been many other reports of it, but from a simple design perspective/UX/UI it surely would be worth sorting out. For instance:
https://ibb.co/gAHAC0 https://undsgn.com/uncode/top-deejay-headphones/At the very least, it just doesn’t make sense for the ‘Share Options’ to be below the Related Posts if that is used in the ‘after content’. They are almost completely lost where they are…
Thanks
Hi, unfortunately I cannot find your username in our Help Center so not sure who told you this: https://undsgn.d.pr/WrL0fj
Anyway if you want to send some feature request/suggestion you can use this form: https://support.undsgn.com/hc/en-us/articles/213714949
It was likely someone at Undsgn called ‘David’ who said this to us.
It’s a shame you cannot reply to us more specifically on this here, or even address that design issue is even worth looking at…
We will post it to the suggestions, and hopefully you will look at some of these things. I saw someone else request an updated shopping cart for Uncode. I really hope things like this will be improved within Uncode to keep up with modern web design changes…
As told for me it’s pretty logic the design as it is now but we’ll evaluate the change and anyway I think Uncode is evolving during time (yes another user asked about checkout recently): https://support.undsgn.com/hc/articles/213454129
Well, I really think you need to take another look at that, it seems obvious to most people in the industry we talk to about it
Honestly, the theme is super logical in the backend and front. This is why this one thing seems so strange as it really isn’t the right place for the share options.
Thanks
Hi david_h__, I think I have just replied you in all the possible ways about what you define an issue, if you are not happy with the theme (you have purchased in 2016) for the position of the social share, you can use another theme for what I think is a new project you are doing now or simple deal with code and modify to your needs.
Absolutely not, it’s for a long existing project which uses the theme to it’s full potential. Don’t get me wrong, its an excellent theme. We are simply providing feedback. A shame that is not welcome…
I have not told is not welcome and in fact I have also sent you the link for the feature requests, by the way if you don’t like how it was designed you should have not bought the theme, if this feature was introduced after the purchase is something like an extra you have now, right?
Well Related Posts was introduced after big user demand. An extra? Absolutely. But it also benefits, makes the theme better overall and therefore sells more.
Uncode is quite easily one of the continuing best themes and I recommend it to anyone. We were just trying to help with honest, constructive feedback…
Anyway, have a great day.
We appreciate the feedback but I don’t have a quick code to suggest you unless send us a feature request, I hope you can understand this is not something that can be changed with a simple CSS we can suggest here since involve PHP files and Theme Options.
Hi!
Hoping you can help please!
On mobile for product pages with more than one image, a large blank space appears at the top…
https://www.o-christmas-tree.com/product/cinco-tree-stands/Can you see why this is happening? It happens on all products with more than one image.
Sorry but our support has expired.
Thanks a lot! Mike
Hello Mile!
I don’t see anything strange from Safari for iPhone. What device and what browser do you use?
Let me know, best
Sorry yes! I just removed the image on that one…
Please see – https://www.o-christmas-tree.com/product/traditional-fresh-christmas-wreaths/
It’s effecting products with additional images.
Thanks!
Hello!
I see there is a javascript error on your site, maybe that generates issue with the native slider of WooCommerce that triggers when you have more than one picture. The Javascript error refer to an issue with Google Maps initialization (a double initialization in this case), so I have to ask to try to deactivate all the extra plugins not included in the theme and check if the problem persists.
Let me know, best
You guys are the best. The maps embed on a tab was causing the problem, just removed it as it wasn’t necessary. I’ll be purchasing the support extension next time this one goes on sale! Thanks a lot
Hi and thank you for confirm!
Does the theme offer a language option in Portuguese? Or guide how to translate?
Hello and thank you for your interest!
No, unfortunately there’s no Portuguese version for the theme. However you can easily translate it by using plugins like Loco Translate or similar https://wordpress.org/plugins/loco-translate/
Best!
Hello,
at first sight the text seems a little “dirty”, maybe it inherited some formatting from a different editor because of a copy/paste action. Can you please open a private ticket in our Help Center, there we have a completely dedicated support team and you can share credentials to better check what the problem is. Thank you!
https://support.undsgn.com/hc
Ok thanks i do that
Hello, I need to buy this interesting theme as I think. However, I think mobile menu is a bit confusing for me. Could it contain arrows or any kind of submenu marks that visually differenciates between the Main category and the subcategory?
Hi OsamaMaghawry, sorry for delay and thank you for interest! You can for example have this kind of mobile menu too: https://undsgn.com/uncode/homepages/shop-classic/
Upgraded Wordpress to 4.9.8 and now I receive “Sorry, you are not allowed to attach files to this post.” on media library when I try to upload anything. I updated the theme to the latest bust still have the same issue! It resolves when I switch to another theme!
Hello,
I don’t think it depends on Uncode, nobody else has reported the same issue. If you are sure your user role hasn’t changed, you should check your plugins as well.
Let me know, best
Is there any option to integrate with the lead capture form? a shortcode (or something) to set up with an email marketing tool?
Hi! Yes there are also a few examples here and there in our demos, for example you can use CF7 Newsletter extension, ex: https://undsgn.com/uncode/homepages/classic-start-up/
Once you have a site built, if it is needed, is it possible to do a landing page, with no header and no footer?
Hi! Yes you can create a landing page and hide Header and Footer just with this line of code: https://support.undsgn.com/hc/en-us/articles/213456149-Custom-CSS
Hi. The product registration appears ˜Not registered˜ at my dashboard, but I do have a valid Envato Purchase Code and a Envato Token put on. What do I do to solve this problem?
Hello,
what version of Uncode do you have? What message do you see after clicking the registration button?
Let me know, best.
Hi. My theme version is 1.8.2 and the message in the red box is “Please check your firewall server settings or try again later”.
Well, do you have a firewall? In this case you should whitelist the two domains Uncode tries to contact to verify your purchase: static.undsgn.com and api.envato.com
Let me know, best
My server doesn’t have a firewall an I still keep getting this message. I have all the purchase codes and this is the only installation of this theme. Is this a potential problem to crash down my website?
Hi andersonmarcal, if the system reports you have a firewall it’s because a firewall is detected, this can also happen if you are using some protection plugins or authentication screens that alter the normal WordPress access.
Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc
Hiya! We have an issue whereby if we select to use a white button the text is also white – there doesn’t seem to be an option to chose what colour font you would like to use on the button. Any ideas?
Hi! You need to set the “Dark” skin for the column and set the color of the button to “default”, then you have an white button similar to lot of examples of our demos. Let us know if you have problems recreate this.
Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc
Hello , i would like to ask why in WP Bakery when i create a Post Element in Single Block tab….when i update Custom link URL …. i redirect in the new page …. but where is the option to change text in the overlay single block? [e.g. Centered Gallery Full Width – WEB … to change in custom text…]
Hello!
I’m not sure to understand what the question is. However, if you want to change title or excerpt and display a custom solution instead of the original content of the post, you have to use a Wordpress hook and filter the title or the excerpt.
Let me know, best
i want to change the text inside the showcase portfolio…instead of wirting ’ Centered Gallery Full Width’ ... i want to write something custom inside the text overlay of single block. What is more i can not find how i change the Categories of the Grid [ Show all – WEB – ADV – BRANDING ….etc ]
It means you want to change the title. In this case you have to do as I said before. The categories, instead, are the ones the displayed portfolio items belong to, just this.
Hello! I am trying to display an instagram post with caption in a simple wp post but when i publish the post the caption of the instagram (post) disappears. How can i display the post with the caption?
Thanks
Hi! If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc
Hey guys. I purchased the theme and used it on a site and deleted the site by accident (www.uilab.co). Now when I go to rebuild the site, I can’t active the theme or the Rev Slider plugin. Any help is greatly appreciated!
Hi! If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately or at least ask support with an account that have bought the theme. Thank you!
https://support.undsgn.com/hc
Hi! I uploaded 4 svg icon and I activated the “Animated” checkbox in the Media Library. I’m displaying theses 4 icons in a 4 columns box. If I use the same color the 4 icons all is displaying correctly, but for example if I combine 2 icons in a color and 2 icons in another color, the colors are not displaying correctly. Is there any way to use this animation effect combining more that one color?
Hi and sorry for delay! Yes it can be possible since these icons have colors defined with CSS classes, we just need to change with an ID. Can you please open a private ticket and notify when opened so we can help? If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc
This is one of the most complicated themes I have worked with. It is so hard to figure out even after watching the videos. I have spent all day trying to figure out the simplest of things. I am not new to using themeforest themes but unfortunately I don’t have time to send in support tickets all day long so I am moving on to another theme.
Sorry to read that.
If you think Uncode has a high learning curve, please also note that its potential is very high as the variety of our clients’ sites shows: https://undsgn.com/uncode/showcase/.
Also, allow me to remind you that if you prefer, further support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution! Thank you!
https://support.undsgn.com/hc
PS: We forgot to mention that if you are not happy for valid reasons you can also ask for a refund that we’ll be processed according Envato terms.
