2369 comments found.
Hello,
I removed a box model background layer and somehow that made the theme disable certain things. I am no longer able to edit the general settings of certain sections or elements. Such as image/list/icons have not checked all of them yet.
I was wondering how to get this option back since it removed parts of the site and I have no clue why exactly.
With kind regards,
Hi eddiekempers!
Please open a ticket with your wp-login at http://arktheme.com/open-ticket and include your admin URL and steps how exactly we can reproduce this. Our devs will then help you.
Thanks and cheers! 
Hello,
I want to make the logo on top and underneath it the menu like this
https://www.muhotels.com/jiaoxi/websev?lang=enHi tera_systems!
We have replied to the same question in our ticketing system, please look into your email to find the reply.
Thanks and cheers!
Good Morning
once again I came to kindly ask for the refund of my purchase. I want to remember that your theme has toppled my site, besides it is very hard and because of that, my site had a terrible experience. Your subject did not meet my expectations. with a lot of respect, but I do not want your theme
I have the full right to demand the return of my payment since the theme was not able to meet my needs since it caused the biggest mess on my site and for being very heavy.
so I am kindly and kindly requesting the return of my payment.
Thank you for understanding
Hi aldemifr!
yes, of course man! we just issued you the refund and wish you all the best!
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
Hello ! Is it possible to do conditional logic with your contact form ? (i.e if this checkbox is checked, then display that field) Thanks
Hi concilium!
This function is not implemented – it would be pretty hard to code it because of the robustness. However, you can add a JS code bounded to every element, so you can write this as your own custom javascript easily.
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
HI! Looks like new google page speed algorythm rates your theme not very good at all https://developers.google.com/speed/pagespeed/insights/?url=http%3A%2F%2Farktheme.com%2F&tab=mobile will you do some updates to fit its requirements? otherwise it may be bad for seo rankings of site!
Hi rabotyaev!
Arktheme.com is our sales page, 2 kilometers long, it never aims to gain any good pagespeed score, it aims to present you the features of Ark theme
Other than that, you can achieve 100 pagespeed score with Ark easily
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
Hey guys,
i bought a theme today and try to instal it through wordpress. I did it again and again maybe 10 times, and all the time i m getting this message:
Inactivity Timeout
Description: Too much time has passed without sending any data for document.
Can you please help me ASAP, i need to instal it and start work on it immediately, i have some deadlines 
Thank you Lucie
Hi again, i would like to valid a licence but system wrote me, key is not valid 
. Can you help me what is wrong? Thx
Hi Lucka,
sometimes it takes a few minutes for the license info to refresh. Try it now please. If it won’t help please contact us http://arktheme.com/open-ticket/ with your wp-login and we will test it.
Thanks and cheers!
Ahh, but it doesnt work all day. i already wrote you. Thank you for help
Hi, When you go to Sitemap / Blog Archive and try to Select another layout the buttons Save or Cancel are not working… So it’s impossible to exit from here even by typing ESC key. Please see on http://prntscr.com/lkm83w May you fix that? It happens with your latest update… Thanx!
Hi acme71!
Never seen this issue before, could you please open a ticket at http://arktheme.com/open-ticket with your wp-login and we will check it out.
Thanks and cheers!
Hi, I can’t figure something out so that’s why I’m turning to you. I have build a Woocommerce shop with your theme but I have found one bug. Whenever I filter on product attributes on my shop page (https://chocdecor.be/belfine/) all goes well but when I start off from a product category page (for example NEW) and filter then it seems to change lay-outs and shows the results in a very weird way with a default header on top. You can try it via this link: https://chocdecor.be/product-categorie/new/ I searched in the lay-outs to look if I could find the template but I can’t find it anywhere. Thanks in advance!
Hi KreatixAgency!
1. )Is this a standard WooCommerce filter functionality, or a 3rd party plugin?
2.) Could you, please, open a ticket and insert your WP and FTP logins?
For more info about upcomi
ng updates and insider info, follow our <a href="https://www.facebook.com/ark.wordpress.theme/">Ark Theme Facebook page (updated daily)</a> or visit our <a href="http://arktheme.com/blog">Ark Theme Blog</a> Thanks and cheers! :)<br />-- FRESHFACE<br /><br />If you like the item and want to support us, please consider rating it in "My Account -> Downloads".<br /><br /><strong>SUPPORT TOOLS</strong><ul><li><a href="http://arktheme.com/open-ticket/">Open Ticket</a></li></ul>
Hi! 1) Yes this is the standard Woocommerce filter function. No 3rd party plugins for the filter are used. 2) I will do that
Hi KreatixAgency!
Ok, thanks, we will check it out for you
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
I just purchased this theme and would like to know whether I can start building the website on my server and then move it over to my client’s server once I’m done, using this license I just purchased?
Hi ANPhotography!
Thanks for your purchase! Yes, of course you can do this, you have a 5 license transfers, so you are covered
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
Awesome! Thanks so much.
For any struggling with the Advanced Customfields Pro update not applying to the active plugin.
Issue: “There is a new version of Advanced Custom Fields PRO available. View version 5.7.7 details. Automatic update is unavailable for this plugin. To enable updates, please enter your license key on the Updates page. If you don’t have a licence key, please see details & pricing.”
Resolution: You can upgrade from 5.7.6 to 5.7.7 by:
1) Upgrading to the latest Ark: Ark > Updates > “Update All Above”
2) Deactivating and uninstalling the 5.7.6 version.
3) Navigate to Appearance > Install Plugins.
4) Select install Advanced Customfields Pro.
After the install,
5) Activate Advanced Customfields Pro
Not sure if deactivating, uninstalling then installing the new version will cause any issues but it has worked for me on multiple sites.
Hi BigManStudios!
Thanks for this tutorial. I hope, that you have been able to proceed with the update without any issues.
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
Hello there, is there any way to allow for a single click on the parent menu item of a dropdown?
Currently you have to double click which causes the dropdown menu to stay open.
I’d like to only view dorpdown on hover, but when you click the parent menu item, it goes to the page on a single click.
Also, I don’t have current support because I’ve purchased the theme through my client’s account.
Peter
Hi Peter!
Not sure if this is what you mean but In “Ark > Headers” there is an option called “Menu items with submenu on mobile opens submenu and not go to another page”, you could try it, apart from that there are no similar options.
Thanks and cheers!
Hi guys, I’m having a problem with the paralax background-images on the Firefox browser. I’m running the 1.40.0 latest version of Ark so that’s not the issue. For example the images on this page: http://kreatixlabs.be/soul/our-services/ are perfect on chrome, safari etc. but not on Firefox. I saw in the changelogs that this was fixed in the 1.35 version but it still doesn’t seem to work 100%. Do you have a quickfix (css) for this? Thanks in advance!
Hi KreatixAgency!
Looking at your site, the theme itself seems updated but not the Fresh Framework plugin which contains the code relevant to the Firefox issue. See if you can manually update the Fresh Framework plugin via “Appearance > Install Plugins”. Please do the same for the “Ark Core” plugin too.
Thanks and cheers!
Alternatively it is a 3rd party cache issue, meaning you need to flush some cache somewhere in order to get the new files to load. Cache could be in a plugin, hosting settings, etc.
Something about the update from 1.39 to 1.40 does not work: I always get the message “The following plugin needs to be updated to its latest version to ensure maximum compatibility with this theme: Advanced Customfields Pro.”
The attempt to update the plugin, however, brings only the message: “Updating Plugin: Advanced Customfields Pro – Update package not available.”
Hi rudistad!
Please open a ticket at http://arktheme.com/open-ticket with your wp-login and we will look into it.
Thanks and cheers!
when is the next update coming if at all??? I’m not going to renew support if there is no update or new theme with an improved builder
Hey man!
Are you missing anything? From your text, I have a feeling that you are frustrated a little bit, what is happening?
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
I have visited your page and I’m part of the group, you have not posted anything about upcoming features/updates. Your last post was in September, do you have a roadmap for the theme or have you stopped developing it?
For agencies that use this for client sites it’s pretty need to know, if it’s not being further developed or supported then I’ll need to find an alternative
Hi yourdigitalclub!
Why you get the feeling that the theme is no longer developed or supported? Ark is of course developed and supported, we just issued a new update. I just don’t understand your tone – it is something wrong happening to you? How we can correct it?
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
many people started to get the idea that it was not supported due to the lack of response to questions, feature requests etc
my tone is due to the lack of new features. I won’t respond after this comment
Hi yourdigitalclub!
“supported due to the lack of response to questions, feature requests etc” we always respond to any single question raised through official support channels within 24 hours.
Most probably you are referring to Ark Facebook Group – we do not provide official support there.
I’m certain, that after more than 12 000 hours invested into the development, Ark is a pretty comprehensive theme. However, what features are you missing?
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
How long should be expected before you respond to support tickets?
Hi Octokomdk!
24 business hours. If you don’t see respond, for 99% you have it in your spam folder.
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
Pre sale questions: 1. Is ACF Pro included as a part of this theme? 2. Is the theme based on bootstrap 4? 3. In case the answer to 2 is “no”, can I get details about the css classes that can be used in cpt templates to create some of the bootstrap for functionality like tabs, inline lists and tooltips?
4. Can I create single page templates for custom post type which includes fields from acf pro with the builder provided in the theme?
Hi ichars!
1.) yes 2.) it’s bootstrap, but not 100% certain if 4 3.) 4.) yes, of course, there are also a loop elements for building your CPT template (post title, post content, ACF field, etc), you will love it
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
Can you guys please change the Sitemap – 404 Page – 404 Button to go to the actual website home page by default rather than the Ark home page? I have to change it for every website I build and always forget. It’s just a little thing, but it drives me nuts.
Hi hirstmusic!
Thats good point, just added to the task list, thanks for headsup
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
How to remove whitespace above the header? If i choose a transparent header it has a strip of whitespace?
Hi goitb!
Please kindly extend your support package and then you will be able to open a support ticket at http://arktheme.com/open-ticket/ Please include your wp-login there and links to the affected pages. One of our devs will then be able to look into it for you.
Thanks and cheers!
I’m sorry. I have a problem. My new article cannot be opened but the other articles can be opened. What is wrong?
Hi abuammarabdillah!
Please kindly extend your support package and then you will be able to open a support ticket at http://arktheme.com/open-ticket/ Please include your wp-login there and links to the affected pages. One of our devs will then be able to look into it for you.
Thanks and cheers!
the header admin area has stopped working, and whenever i put an answer to support it says I’ll hear back within 24 hours but i never do (and yes i’ve checked my spam folder).
can i have some support please?
Hi jonesy2367!
We have last replied you on Nov 6, 9:48. We have since not heard back from you. Can you see this in your email? It was a reply to your “the header admin area has stopped working” ticket.
Thanks and cheers!
i haven’t received a notification email (only a ‘ticket opened’ email), can you tell me the direct link, as i cannot see any ‘ticket opened’ at http://arktheme.com/academy/account/ ?
and further to that, nor is there a ‘go to’ link (to see opened tickets) at http://arktheme.com/open-ticket/
so could you tell me where I find my opened tickets?
Hi jonesy2367!
The ticketing system (from helpscout.com) is email-based so everything should be in your email.
We have now replied to the ticket again, see if you get an email. If yes, our older message should be in it too (in history).
Thanks and cheers!
I’m dumbstruck, you say helpscout supply support but I haven’t had any replies from them. I’m now stuck and unless I pay you further with your ‘hire-us’ option I’ll be unable to get my issues resolved. I’ve bought many themes with varying degrees of support but this has to be the worst
Hi jonesy2367!
Apologies for the miscommunication, there is no need to pay for this one. But please note that it is not our fault that you are unable to configure Google Maps account on your own. This issue is basically between you and your Google account, we are only 3rd party, but we are willing to offer a basic help with this to compensate for the email issues you have experienced when trying to get support. Still not sure what happened there, I would say our helpscout emails ended up in your spam folder but you have said you looked so I dont know what happened really. We have no reports of similar issue from other users. We have now sent you another email, please continue the conversation there so we can easily keep track of the full history of those messages.
Thanks and cheers!
many thanks – I’ve checked the spam, done a search, etc but no email has appeared from helpscout
I’m stuck between Google saying the map isn’t working because it’s the theme and you saying it’s Google, so i just don’t know where to turn. I’ve placed my API in another theme just today and that is working fine but when placing it in the the X theme though it appears it has ‘for development purposes’ written across it
(i’ve replied to the email) many thanks
Hi jonesy2367!
Yes, it should just work so there is a problem elsewhere, probably in your account settings. We will help you with it, let’s continue via email.
Thanks and cheers!
thanks you so much
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