16513 comments found.
error code 202 on Jupiter X install (fresh) – WPEngine – when installing any jupiter plugin or importing a template. Reset file permissions- no luck.
Hi
Please create asupport ticket our support staff will check and fix it for you:
https://themes.artbees.net/new-ticket
Hello, how can I config class=”zoomImg” ?? I need that main picture of product have an effect zoom, thanks. I use woocommerce with this theme https://demos.artbees.net/jupiter/labrandeus/shop/
Hi
You should contact our support desk. They will check and help you:
https://themes.artbees.net/new-ticketSolved with shoop customizer
Glad to hear that 
Hi, I got a notice from WooCommerce strongly advising to update to new version 3.5.1 before WordPress 5.0 is released on Nov 19th. Will it be safe with the lastet version on Jupiter to update to WooCommerce 3.5.1 and later to WordPress 5.0 or shall I wait for next Jupiter update? Thanks, Ingrid
Hi
We’ve released the Jupiter version 6.1.6 and it’s compatible with latest Woocommerce version. You could update your theme.
In case you have any problem, please create new support ticket:
https://themes.artbees.net/new-ticketHi is possible in Shop Customizer increase rows (increase product per page) in product list?
Hi
Yes, you could change it from Appearance > Customize > Shop > Product List > Grid Settings like my screenshot:
http://take.ms/SXkOaHI I meant more than 4 rows
Hi again, Unfortunately, not possible in the Shop Customizer. Regards
I recently purchased WPBakery Page Builder and activated it. And now, my website on the mobile phone looks like all codes and URLs. In my desktop, it looks fine. how can I solve the issues?
Hi
Actually, you don’t need to buy WP Bakery (Visual Composer) plugin it’s free for Jupiter’s users and it comes with Jupiter theme as a bundle plugin.
Please create a support ticket. Our support team will fix the issue for you:
https://themes.artbees.net/new-ticketHi’ I’m having troubles displaying the logo in sticky footer while having selected the number 2 header (the one with the logo above the menu items).
Link: https://imgur.com/a/RYhiCyD
Do you know how to solve this?
Greetings,
Hi
We should check your theme options settings. Please create a support ticket. Our support staff will fix it for you:
https://themes.artbees.net/new-ticketit seems like Jupiter has improve tremendously since previous update. Will consider using it for my website redesign http://numberoneproperty.com
That’s great
Hi, I need update Jupiter from 6.0.2 to 6.1.5 while maintain Wordpress version 4.8.7, can you say to me if it is supported?
Hi
You could do it by yourself. Please take a full backup then you just need to go Jupiter Control Panel > Update and update your theme.
In case you faced any issue, please create a support ticket, our support team will help you:
https://themes.artbees.net/new-ticketThe support on this has been very hard to reach. Wish I would have known this before I purchased it.
Hi
If you have any issue with Jupiter theme, Always you could create a support ticket:
https://themes.artbees.net/new-ticketOur support team will check and fix your issues.
Hello,
Wondering if Jupiter v6 will be compatible with WordPress 5.0? Not Jupiter X.
Best regards,
Paul
Hi
Sure, it will be compatible with Wordpress 5 and you could use the WP Bakery (Visual Composer) Page Builder with Gutenberg as well.
Does header builder support drop down menus (sub menus)?
Hi
Sure, It supports the sub-menu levels. To learn more please check out the below article:
https://themes.artbees.net/docs/header-builder/installed the theme and when trying to install the template ombrios its been stuck installing the template for the past 5 hours
UPDATE: support have installed the template with ease very strange
iam now having the issue:
Resource Limit Is Reached
The website is temporarily unable to service your request as it exceeded resource limit. Please try again later.
how do i fix it
Does this theme have the capability to do a opt-in form in the middle of a page like this? http://prntscr.com/lfbq2x
Hi
Yes, Jupiter is fully compatible with MailChimp plugin. Also, if you would like to use other forms you able to add them to all pages.
Perfect thanks for the fast reply!
Hi
I am having an issue with the fancy tittle in responsive view
When i view my website from a mobile device or tablet – the color in the fancy title text dissapears and is black,, but on desktop it works fine with my custom color code
Does anyone know how to fix this issue? I appreciate any feedback,, Cheers
Hi
Please create a support ticket, our support team will check and fix it for you quickly:
https://themes.artbees.net/new-ticketI installed the last version and I receive this message:
Warning: preg_match_all(): Compilation failed: invalid range in character class at offset 11 wp-content/plugins/js_composer_theme/include/autoload/hook-vc-grid.php on line 163
Can you help me? Thank you!
Hi
Please deactivate your WP Bakery (Visual Composer) plugin and completely delete it. Then install it from Appearance > Install Plugins.
In case your issue didn’t resolve, please create a support ticket:
https://themes.artbees.net/new-ticketThank you! I cleaned up the whole WP installation and re-installed and it worked!
I am getting a virus detected error when attempting to download the latest entire package (incl docs, etc) from Themeforest. I can download the theme itself, but virus scan doesn’t like something in the full package—which I presume is needed because of plugin updates (WP Bakery)
Hi
We check our theme files before every release, also, ThemeForest does a double check and scan all files. Could you please create a support ticket and share more details about your anti virus software with some screenshots?
https://themes.artbees.net/new-ticketHi, i changed my domain and moved site to a new server. Everything seems ok but the CSS! site looks different. How can i fix that? Thanks. (pharmablack (dot) com)
Hi
Please go to your destination site’s Theme Options > Advanced > Export Theme Options and export theme options then go to your target site and Import these settings from Theme Options > Advanced > Import Theme Options.
In case the issue didn’t resolve, please create a support ticket:
https://themes.artbees.net/new-ticketHi Artbees support, I would like to display the title on the portfolio grid without having to hovering it. The title of the portfolio should appear directly above the featured image. Could you help me with this ? Thnaks, Jerome
Hi
Please provide a some screenshots of your idea, then create a new support ticket. Our support team will check and show you how to implement your desired design.
https://themes.artbees.net/new-ticketHello, your support just answered to my ticket with some CSS code and the issue is solved. Many thanks !!!
Hi
I’m thrilled to know that
Hi there, thanks a lot for such a good theme.
But can you help me to set Header toolbar in Callisto demo menu? When I check toolbar in Header Styles, nothing happens. And I need to have a phone number and email above the menu.
Thank you very much for the quick response.
Hi
Please go to the home page edit and scroll down to find the “Jupiter Styling Options” tab then in Header Styles turn on the Header Toolbar.
Please do it and in case, the issue didn’t resolve, please create a support ticket, our support team will check and fix it for you:
https://themes.artbees.net/new-ticketHi, I like flip box idea. However, instead of flipping, is it possible to use other animation such as fading. thanks
Hi
Unfortunately, It’s not available, but you could implement your idea with some custom CSS/JS codes.
Please create a support ticket, our support agent will help you:
https://themes.artbees.net/new-ticketi have not renew my support unfortunately
Please renew your support subscription so we will be able to help you further:
https://themes.artbees.net/docs/extending-support-subscription/Thank you.
