23243 comments found.
Hi, I need to migrate my store from one domain to another. When I use “all-in-one WP”, I cancel the license number on the old one and enter it into the new one, it doesn’t load my site.
Do you have any manual on how to migrate? Thank you
Hi,
You can use this plugin for migrating your WordPress website from one domain to another: https://wordpress.org/plugins/duplicator/
Please read and follow the instructions written on the plugin page or doc.
Thanks.
Hi, I have problem with option courses. I managed to insert different courses but I can’t figure out how to display then on the page courses. Thanks.
B.
Hi,
Actually, The Portfolio in the default Theme is used as Courses in the Education Demo, We have created a page and named it as “Courses” and then set that Courses page as Portfolio page from Appearance >> Theme Options >> Portfolio: https://pasteboard.co/HNxaz4c.png
So if you are adding new Courses as per your requirements then that Course will automatically be added on the Courses page, and also you can set that Courses page setting from Appearance >> Theme Options >> Portfolio >> Portfolio Archive.
If you have any issue then please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.
Thanks.
Hello! Quick question, I’ve managed to delete all of the shop related pages, i.e dashboard, cart/basket etc. Please could you provide the shortcodes required to create these pages?
Thank you, Adam
Hi,
Please read and follow the instructions written in the below given docs:
1. https://docs.woocommerce.com/document/woocommerce-product-search/shortcodes/
2. https://docs.woocommerce.com/document/woocommerce-shortcodes/
3. https://docs.woocommerce.com/document/woocommerce-pages/
Thanks.
Hello and thank you. I have just set up the pages but can’t seem to get the cart to show in the header nor link through to the page by clicking the link that accompanies “Basic” has been added to your basket.
Hi,
Can you please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.
Thanks.
Done.
Hi, I have a problem. I noticed that when finalizing the request not redirected to the thank you page, how to solve this?
Hi,
Please read and follow the instructions written in the below given docs:
1. https://www.themelocation.com/how-to-redirect-customer-to-custom-thank-you-page-in-woocommerce/
2. https://bobwp.com/an-easy-way-to-redirect-customers-to-a-thank-you-page-with-woocommerce/
Thanks.
I used the first method and it did not work, probably with the second method will not work either. The problem is that the page does not redirect to the thank you page.
Hi,
Then I think there is any plugin which is confliction with the Theme or WooCommerce files so please contact us through our support system with your site WP Admin Login details so we will debug and solve the issue for you on your site.
Thanks.
Hi team, I really liked your theme and want to use it for creating an e-commerce website. just a few pre-sale questions if you can help me with:
(1) I want to use the Shop 9 demo. Can I directly download it and make changes accordingly. Or I need to start from scratch? (2) Is it possible to manage reviews and comments? If I want to add a few comments and reviews on my own, can I do that with this theme? (3) How can I integrate a payment gateway? I may use PayPal or Stripe for now. Can you guys help me in setting it up? (4) This is a WordPress theme?? I never worked on WooCommerce.. I am assuming it will work just like a Wordpress theme and can be installed likewise?
Just these questions for now and we are good to go. Thanks in advance.
Hi,
First of all thanks for showing your interest in Porto WordPress.
1. Yes, you can download any Demo as per your requirements by just 1-Click Import, Please see the Video Installation and Importing Demo Guide here in the Theme Documentation: https://www.portotheme.com/wordpress/porto/documentation/installation-video/
2. Yes, you can easily manage review and comments by using the Porto WordPress Theme.
3. As you know the Porto WordPress is purely based on WooCommerce, and WooCommerce has the default functionality for adding payment gateways and you can read more about it here in the WooCommerce official Documentation.
4. Yes, It is the WordPress Theme and can be used smoothly and also we are always here to help our customers 
Thanks.
Consider solving this issue: https://wordpress.stackexchange.com/questions/319390/in-woocommerce-product-archive-how-can-you-also-set-the-quantity-to-be-added-to
I have it as well.
Hi,
Sorry to say that but this is not the issue, this is the extra functionality the Theme and WooCommerce have not provided by default so you have to achieve it by using Customization.
Also can you please consider to extend your support? It’s already expired from 2016.
Thanks.
Ok, I extended support in order to support your activity, because you’ve definitely done a good job as years passed by.
Thank you so much for your appreciation
Well… please do forward my extra functionality proposal to the dev team. Others might request it too, and they might end up implementing it. Thank you!
Hi,
I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
Thanks for your understanding.
top navigation not showing in mobile and tablet www.gemstones.co
Hi,
Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site on mobile and tablet after removing the browser cache.
@media (max-width: 767px){
#header:not(.header-builder) .header-top {
display: inline-block !important;
}
#header .header-top .mega-menu {
font-size: 9px !important;
}
}
Thanks.
Hi,
Your issue has been solved please check your site after removing the browser cache and do not check the site as resizing the browser as this is not the standard way, Please check the site on the real device or on the online simulator as here: http://www.responsinator.com/?url=www.gemstones.co
Thanks.
Hello team,
I have a simple (I guess) issue, everytime I make a copy of some product page and publish this copy with some change on it(as some phrases and pictures changes) , I get a White blank produto page or an ERROR 500 page. I know the page is the because I can edit it and it looks normal but looks like is not working for some hidden issue…
PLs Help me
Hi,
Can you please contact us through our support system with your site WP Admin and CPanel Login details so we will debug your site and solve the issue for you.
It may be because of any third party plugin confliction.
Thanks.
All right, will do that. Thank you !
Most Welcome!
I was going to do that now, but I realized the problem is already solved, so thanks again ! That was fast !
Sound’s Great!
Hello. Theme Option Export/Import is not working! Please help.
Hi,
Please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you on your site.
Thanks.
Hi, How make Simple Image Gallery (Image gallery in the same row)? like on Your page https://www.portotheme.com/wordpress/porto/classic-original/lightboxes/
Hi,
That Image gallery is simply made using Single Image WP Bakery Element.
First, we have added a Row and then divide row into 3 Columns and then use/set Single Image WP Bakery element in all of the three columns of the row and set it as per the requirements.
You can also create the same simple Gallery by following the steps listed above.
Thanks.
hello
in my checkout page i have his error.
Notice: WC_Cart->taxes est obsolète depuis la version 3.2 ! Utilisez getters (WC_Cart::get_cart_contents_taxes()) and setters (WC_Cart::set_cart_contents_taxes()) à la place. in C:\xampp\htdocs\librairielbu\wp-includes\functions.php on line 3853
Notice: WC_Cart->shipping_taxes est obsolète depuis la version 3.2 ! Utilisez getters (WC_Cart::get_shipping_taxes()) and setters (WC_Cart::set_shipping_taxes()) à la place. in C:\xampp\htdocs\librairielbu\wp-includes\functions.php on line 3853
Notice: WC_Cart->taxes est obsolète depuis la version 3.2 ! Utilisez getters (WC_Cart::get_cart_contents_taxes()) and setters (WC_Cart::set_cart_contents_taxes()) à la place. in C:\xampp\htdocs\librairielbu\wp-includes\functions.php on line 3853
Notice: WC_Cart->taxes est obsolète depuis la version 3.2 ! Utilisez getters (WC_Cart::get_cart_contents_taxes()) and setters (WC_Cart::set_cart_contents_taxes()) à la place. in C:\xampp\htdocs\librairielbu\wp-includes\functions.php on line 3853
please can you help me to resolve it ?
Hi,
Can you please make sure that you are using the latest theme and plugins. If not then please update the theme and theme required/recommended plugins.
And it may be because of any third party plugin conflicting with the WooCommerce or Theme default files so please once also check after deactivating all the third party plugins as well on your site.
And please read and follow the instructions written in the below-listed thread and docs hope it will help you in solving your issue:
1. https://github.com/woocommerce/woocommerce/issues/16861
2. https://github.com/woocommerce/woocommerce/issues/20638
Thanks.
Hi,
This issue mostly occurs when some Cache like CloudFlare or server cache blocking the JS of the WP Bakery.
OR
This issue mostly occurs when any third party plugin conflict with the WP Bakery and blocking the JS of the WP Bakery to load/run.
So please check once in your browser console, you will find the issue cause there.
And please contact us through our support system with your site WP Admin Login details so we will check it for you.
Thanks.
Hi guys, when making a refund on a order and the restock check box is checked it does NOT restock the product. note! is variation product
please see screenshot https://imgur.com/a/7IXqf9D
any ideas?
Hi,
I think you are using any extension of the WooCommerce or any third party plugin for that because in default WooCommerce there is no option for re-stock. So I suggest you to please contact plugin author, the plugin author is the one who will provide you the best and exact solution for solving your issue.
Thanks.
i thought it was default in woo commerce se here
https://docs.woocommerce.com/document/woocommerce-refunds/#section-3Hi,
Please read and follow the instructions written in this thread: https://wordpress.org/support/topic/restock-not-working/
Thanks.
Hi,
That has nothing to do with when select the checkbox for restock.
And if you read at the bottom he says as it works for him after fixed paysera and only use PayPal.
The problem was with our payment provider Paysera – they had settings for different status of order during “add to cart” and “checkout”. And for some reason these settings were working incorrectly, when orders were cancelled. Now its fixed
is it working on your demo?
Hi,
Yes, I have tested it at my end and it works perfectly fine at my end, can you please contact us through our support system with your site WP Admin Login details so we will check it for you.
Thanks.
Hello
using Porto theme…anyone knows why in
WP>Products i dont have option to chose backend editor ? only have classic view visual or html i have it in pages, blocks etc.. not in products..
Tks in advance
Hi,
Please go to WP-Dashboard >> WP Bakery Page Builder >> Role Manager and select Post Type as Custom and check yes to all the options for Administrator, Editor, Author and save changes and check your site after removing the browser cache.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 14/06/2016. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
was easy… ty by the way best theme on market keep good work..
Thanks for showing your Love for Porto
how get demo home code for wpbakery
Hi,
You can get the complete home code for WP Bakery, by editing the homepage and then edit on Classic Mode WP Bakery button you will find the complete WP Bakery code of the homepage so just copy it and paste any where where on any page as per your requirements.
Thanks.
how show category in home
Hi,
Which category you want to show on home ? Can you please explain/elaborate your issue more clearly if possible with the help of screenshot.
Thanks.
General question about the theme fonts and shortcodes.
Are the animated arrows shown in the demos included? (The arrow pointing to the Call to Action)
Also the special Font used for the word Technology. I don’t see these in the Shortcodes list.
In the Porto shortcodes list I don’t see one for Timelines. What powers the section on your demo wordpress/porto/classic-original/ that shows the animated timeline (strategy, planning, build, our work)?
Thanks
Hi,
Yes, When you Import the particular Demo on your site, the animated text, arrows and all the special Fonts will be imported with the particular Demo and yes that is not included in the Short code list because many animation of it is made using Custom CSS.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 19/06/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
I’ve just installed the theme on a fresh test-installation. WP Bakery plugin installation failed?!
Hi,
Please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.
Thanks.
We installed the plugin ourselves through a downloadlink you provided earlier in a support ticket. Still don’t know why it didn’t work in the setup wizard.
Hi,
Sound’s Great!
And some times, this issue occurs because of the servers are not communicating with each other because of the some kind of restriction.
Thanks.
Hello.. I have noticed some very big and strange changes when using Google Page Speed test. The mobile view has always given the best result, like 82+ and desktop like 77+. Always had these great results.
But now for the latest month it has turned up side/down, now mobile view is very bad, like below 40 and desktop view is very good 90+.
I see the same when testing your demo sites which also a month or 2 ago had the opposite result, is now very bad.
This is not good now when we now that eg. google primary index by mobile.
Hi,
Thanks for sharing this test results with us, I will forwarded this to the development team to check this issue and ask them to solve this in the next theme update. I think it is because of the server load as well, please check your site on other speed testing tools like GTMetrix and Pingdom test tools. I am sure you will find more more good results.
Thanks.
Well, i do 1-3 tests weekly to keep track on my statistics and to measure any changes caused by plugin and theme updates, and pagespeed is the only tool that can show me these stats as it has been used for years to build this stats.
Hi,
OK, I am forwarding this to the development department they will look through it.
Thanks.
Hi! Before buying the theme I would like to know if the filter works with taxonomy or custom fields. Thank you.
Hi,
First of all thanks for showing your interest in Porto WordPress.
Filters only works with Product Taxonomies and Product Custom Attributes.
Thanks.
