We tested and finally this is the reason, note that you have in 2 columns not only 1 (obviously styles are a bit different since we don’t have your Theme Options, but with this options check it’s broken like your example): https://undsgn.d.pr/YnL60i
Anyway don’t worry if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! By the end if this is a new installation you should also have a dedicated purchase code and so the ability to access private support services! Thank you!
https://support.undsgn.com/hc

yes, I have solved the size of the texts, but I have applied an off-grid so that “radio and tv” is closer to “hello”. On desktop it works, but on mobile no. What can happen?

Instead use the offgrid it’s better insert both texts in the same column and use the vertical gap option.
PS: we remind again that this is not a support wall, if you need dedicated support is only offered in the Help Center according the Envato terms for support, thank you for understanding.

Hi! Not sure to understand the issue without a link but if you use the LTR language mode the logo is on the left while the menu is on the right, on RTL you have the inverse.
Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc

Hi! Yes for sure and it’s also our suggested PHP version. Just as suggestion, if you use extra plugins, verify also that these plugins are updated and support PHP 7.2.

Great, thanks for the quick reply! Keep up the good work!

Hi and thank you for confirm! PS: If you like our theme and our support don’t forget to rate the theme 5 stars from the downloads page, this will helps us a lot to grow and allows us to continue the development of our theme! http://www.themeforest.net/downloads

Hi! Now we are sorry there is not an option to reduce the padding on mobile and this involves modifications to multiple elements we cannot support here. Just as suggestion if this is crucial for your project you can ask for customisations (here some of our suggested extra services, not done by our team): https://support.undsgn.com/hc/en-us/articles/115000555209-Extra-Customisations
Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc

You are reporting falsehoods and sending spam reporting public that Uncode is not compatible with Gravity Forms when the plugin authors themselves have confirmed that the problem is caused by their scripts. Do not expect our help when you are publishing falsehoods about our work and our product.

Please read my statement above. It has nothing to do with Gravity forms but “menu item showing up in hover color” which is support case #31901 opened in your system on “November 08, 2018 23:20”. If you’d I can share the link here

The problem is not caused by Uncode and this is the response that Gravity Forms authors sent to you (they confirm the problem is coming from their scripts), this is something you need to fix with them not with Uncode authors:

“Hello Bernard,

I am sorry you are having issues with Gravity Forms. We use CSS for styling for the vast majority of things, but there is a lot of complex situations that we have to account for and sometimes that forces us to use JS.

We are starting a project where we will clean up a lot of our markup and styles and I will your issue in mind.

We appreciate your support and understanding,

Cheers,”

In my comment above, I reference “support questions” but I will be more specific as this is more than just the Gravity Forms issue which I will not comment on any further as you have made your position very clear about that. My support case number 31901 which I opened 9 days ago in your system has nothing to do with Gravity Forms yet it remains unresolved yet marked urgent. I am simply sharing my experience

Hi Kheiz! You can have the Default Meta (https://undsgn.d.pr/8hvPLv) this is a line that display date, categories and tags. Let us know if you need more info!

Hi Solution_Online, we are sorry but without check your site is really not easy to help, can you please show us your site and at least a screenshot from the admin Footer > Copyright?
PS: does this happen only now (we see you bought Uncode time ago) or this is a problem for a new installation?

Hi blackmocha, can you please show us a similar example you need to replicate? Have you seen this in our demos? Do you need the text to be “fixed” on hover (always visible)? In case you need to set like this: https://undsgn.d.pr/vO2KyV

That was so easy. I can’t believe I missed that. Thank you!

Don’t worry and thank you for confirm!

In WordPress you cannot duplicate pages, portfolios etc, if you need to style all portfolios with the same settings you should not use Page Options but Theme Options > Portfolio (and left original settings for Page Options or set to inherit). Once again if you need support is offered our Help Center, so it is possible that we will stop responding now that we have warned and repeated this thing countless times.

ok i am going to reniew my support, i just wanted to be sure for some features of the theme. thanks a lot in advance

Hi lakewoodmedia and thank you for report! Your request is fwd to developers, we’ll check and in case the issue is verified we’ll insert in next update.

Hi lakewoodmedia, to quick fix you need to open the file “uncode/core/inc/compatibility/gutenberg/gutenberg-helpers.php” about line 25-44 and update this code (https://pastebin.com/raw/TJiys6MA) with this (https://pastebin.com/raw/8YzTRsEf). Note that since the Gutenberg scenario is still not stable (at 10 days from the expected release there is still not a stable version) it’s possible something will change or the final implementation of a next Uncode update will be different.

Hi laurynaso! It seems odd, for example you can verify in our demo in the onepage layouts, ex: https://undsgn.com/uncode/homepages/creative-artist/
Anyway don’t worry if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc

Hi LoopUX! If you have installed demo contents you should have this page with demo settings: https://undsgn.com/uncode/features/google-maps/
If needed here you can find additional info: https://support.undsgn.com/hc/en-us/articles/213455709
Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc

Hi mclukens! Studiofolio is an old project and it was discontinued 3 years ago, unfortunately Studiofolio is completely different from Uncode and there is not an automatic porting. Let us know if you need more info!

Hi EV2017, sue you cannot send the link to your site here? Just curious about this problem. The time to render the video is just the time to open a request to YT and stats the streaming.

It’s a dev link and for some privacy and security reasons, I rather not share it in public, but if desired I can send a link in email. Just let me know what email to use.

Hi EV2017! As explained we cannot accept private message for support, this involve the Support terms and we as author have also to abide by the terms of contract with Envato (ThemeForest) which is to the customer and marketplace own interests. At the same if we accept logins from you this expose us to accept same logins from more 40.000+ customers. Pretty sure you can understand.

You should have your reply. Please note that agents reply tickets in order so it’s not useful you ping here to notify, thank you.

Thanks for your help, we got response from support team, but now I have noticed another issue that woocommerce plugin makes the screen blank once activated, its working fine with other themes, can you suggest solution?

Please open a ticket and we’ll debug, definitely it’s caused by other server settings or extra plugins, definitely this is not an issue of Uncode or here you should see hundreds of similar (but it’s pretty logic it’s not an issue of a so popolar theme and you can also verify WooCommece websites created by clients in our showcase). PS: please again don’t need to ping for any message, Support Team reply in order received.

Hi Mattyboyzhere! If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately or at least ask with an account that have bought the theme! Thank you!
https://support.undsgn.com/hc

I don’t have access to the account that bought the theme (that would be my boss) I’m currently working on the website though.

Hi Mattyboyzhere, we are sorry but we cannot support if it’s not possible to verify the purchase for obvious reasons and by the way these are the Envato terms for support (anyway maybe also possible that is not compatible).

Hi sifis_inc! We are sorry but it’s not possible to understand since your link open the generic homepage. Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! if you are now creating a new installation based on Uncode according the Envato terms you should also have a dedicated license and so the possibility to open private tickets, please stop ask questions here and use the dedicated Help Center. Thank you!
https://support.undsgn.com/hc

hello again, my question is very simple. In the “Portfolio Classic” demo page you have a showcase portfolio grid with some categories ( show all – web – adv – - branding – design – photo) but …. in media gallery of the installation theme when i access media category list there is noo WEB named category… How you attach “WEB” category in the photos of the portfolio? the other categories is ok because there are exist in media gallery.

Hi, a thing is a media gallery another thing is a portfolio, what you refer is porfolio and these are the categories applied to the portfolio items (https://undsgn.d.pr/toak9K). PS: we also kindly remind again that this wall is not for support (you have also a notice from Envato before you create a message here), if you need support please use the Help Center where there is a dedicated Support Team: https://support.undsgn.com/hc/en-us

Hello!
Many compliments for your site, really well done. However you’re right, the particular layout you have adopted can’t be easily adapted to the mobile view. I recommend, maybe, to use different rows for mobile: you can hide some rows on desktop and display them on mobile only (and viceversa) by using the responsive tab, so to be more accurate.

For further help I recommend to contact our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc

I raised a ticket and it has not been answered yet. How do I get rid of animation. I’ve tried disabling Javascript. but that will mess up with other features.

Hi, one of our agent replied your Wednesday, please check your inbox or at least I can only think you have in the spam inbox: https://undsgn.d.pr/nTfZfQ

Hi whatsnewsisyphus! The CSS are 430KB, while the total JS (multiple files) are 530KB.