126 comments found.
Hello, I do not understand, there is no list of rooms that appears but simply shortcodes that do not seem to work … Whether the filter or the rooms on the home (for example), I only have the shortcode displayed …
Thank You.
Finally, it’s ok.
By cons, we can change the value of the currency when wocommerce is disabled?
Hello,
Glad to hear first part is resolved. Please, reach our support team at https://mikado.ticksy.com and include your website URL with wp-admin access and our agent will gladly assist you there.
Best, Mikado
Hello! Is your theme compatible with Yoast SEO plugin? I’m having some problems where the indicator advising whether SEO Title and Meta Description are the correct length isn’t working when installed with Five Star. Melanie
Hello there Melanie,
Thank you for writing in. Yes, it is compatible with Yoast plugin. It is why we need to check this closer. Please, open a ticket at https://mikado.ticksy.com/ and include your site URL with wp-admin access so our agent could check this closer. Thanks
Mikado
Thank you – I have submitted a support ticket.
Thanks. It will be answered asap.
Hi the load more is not working in gallery. it show modules.min.js:2 Uncaught ReferenceError: thisPortList is not defined
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best,
Mikado
Hi ok we will send the ticket. But if you check your demo gallery, the load more is also not working.
Hi,
The issue’s been reported to the developers, we’ll look into this more as soon as possible. Thank you for your feedback!
Mikado
Hi thanks, please let us know soonest.
Yes, we will let you know, just please, open a ticket on our support forum so we could reach you there. Thanks
Hello! Just wondering how long your support tickets normally take to answer? I’ve been waiting nearly 3 days for a couple of tickets and really need to get some issues sorted out. Tickets #1839909 and #1839789.
Thanks! Melanie
Hi there Melanie,
We are sorry for been waiting longer. It was holiday season, but we are back in full speed again. Your tickets are answered, so you could check full responses on ticksy. Thanks for understanding.
Best regards, Mikado
Thank you! Can you please let me know what your standard turn around time for support is? With other developers I’m used to having an answer within 24 hours, but I’ve got another couple of tickets outstanding that have been there for 2 days again. Melanie
Hello,
We are doing our best to answer on all tickets within 24hours during working days. Sorry for waiting a bit longer these days, it is because we were working with limited human resources because of holiday season, but we are back in full speed again.
best, Mikado
Hello! I have to customize the link of the “book now” button. I want to link to a internal booking service, I need online a simple link. Could you help me?
Hello,
Could you please submit your ticket to out support agents on https://mikado.ticksy.com/ along with your credentials ?
Best, Mikado
Do you have any idea why the “open gallery in pretty photo on click” functionality is not working? Please check this page: http://n79.2e1.myftpupload.com/properties/
Hello,
Could you please submit a ticket to our support team at https://mikado.ticksy.com/ containing url of your website and temporary login credentials so we can investigate this issue closer?
Thank you, Mikado
Hello kindly reply my ticket and give me support, my project is on hold because of this issue. I do not have advanced programming skills, so I need support in configuring the email, to show check in and check out dates and total price of booking, for those paying on arrival. If your agent is too busy to do it, kindly give me a step by step process on how to do it. I have a deadline to meet and i didn’t buy this theme, so that I could face these sort of issues.
Hi,
Your tickets are answered. Please, check whole responses on our support forum. thanks for understanding.
Mikado
I checked, I have to say I am so disappointed and at this point I regret purchasing this theme, my client feels disappointed also. I do not understand how a booking theme doesn’t think to add check in and check out times to the emails sent to customers, how do their customers know exactly when they booked? they are telling me I require advanced coding knowledge which if I had I would not need to buy this theme, till this is fixed I give this theme and their support a big thumbs down!
Hello,
We are really sorry to hear about this. Thank you for reporting this. We discussed it with our dev team and it should be improved for our next update. We are doing our best to make our theme even more user friendly. We cannot provide you with precise date, but new update should be released in upcoming days.
Mikado
Hi guys….I have purchased the theme and 6 days I’m waiting for you to respond to my issue with the demo… you answered with generic question that I could read in the support. But not to my actual question. Not happy with your support so far
Hi,
We are sorry to hear about this. As we could see you have doubt about import. We included two options. One for http://fivestar.mikado-themes.com/ and all pages from this website will be included and one for http://fivestar1.mikado-themes.com/ to get this one page. Please, check full response on ticksy now. Our agent helped you with doubt you’ve had.
best, Mikado
Thanks, but the answer I got didn’t e really help and now again I’m waiting for a looooong time… So far not a great experience that we’re used to in this marketplace. It has already put me in delay with this project…so strongly considering to ask for a refund. Please make it right so I don’t need to give you a bad review 
Hello,
We sincerely apologize about delay, we were working with a limited resources for a past few days, but we are back on track now 
. Our support agent has answered you ticket #1786254.
Hopefully this will improve your impression and please note that we will gladly help you with any other issues you may face.
Best, Mikado
Hi,Could you please send me the psd files for Five Stars theme?
I want to present the design before buying the theme.
Hello,
Thank you for taking interest in our theme. Feel free to contact us here office@mikado-themes.com and we will discuss this. Thanks
Mikado
Hello! Just wondering how long your support normally takes to answer a query? I submitted ticket #1788388 about 30 hours ago, and hoping to receive a reply soon so I can continue work on my project.
Regards Melanie
Hello there Melanie,
Thank you for choosing our theme and writing in. Usual response on our support forum is 24hours. We are sorry if you waited longer. Your ticket is answered, so you could check full response on ticksy.
Best, Mikado
Thank you – I have provided WP Admin details in a private ticket as requested. Hoping to have a resolution to my problem soon!
Hi,
Our agent is informed and will get back to you asap. So, you could check response on ticsky soon.
Best, Mikado
Hi, Prebuyer question here is it possible to change the advanced search layout on the homepage to a boxed layout like airbnb?
Also can we import full demo and just change pictures, info and colours?Finally is it possible to change the word rooms to apartments all over the site.
Hello? I want to purchase this theme but I need my questions answered, no one is replying me.
Hello there,
Thank you for taking interest in our FiveStar theme. You could achieve that box styling with minor css modification. Yes, once you import our demo content you could pretty easy arrange your website, just by adding your own content instead of ours. Yes, you could translate label Room into Appartments in website.
Best, Mikado
Hello I just purchased your theme, I would like to change the advanced search box styling to the one on the front page of Air bnb, Can I have the Css Modification code and instructions on where exactly to input it? Thanks
Hello I would like to change the filter slider search bar button colour and calendar icon colours to #1a9eb2, but it is very difficult to find this from the editor. I have settled for the css editor frontend but I need the code thanks.
Hello, i tried testing out my booking on the website I am building but I noticed that after you have added apartment/s to cart and you checkout, the email received from customer doesn’t show how long the room or apartment was booked for or the dates it was booked for. How do I correct this?? It only shows what apartment.
Please what is the shortcode for making mobile header transparent? Also, how do I change the words on the filter button ’’book now’’ to check availablity and the ’’make a reservation’’ button to ’’add to bookings’’ . Please reply as soon as you can thanks.
Hello,
Please, open a ticket at https://mikado.ticksy.com/ and include your site URL with wp-admin access. Member of our support team will gladly help you there with any doubt you have using our theme options.
best, Mikado
Hello I created a ticket and I am still yet to get a reply.
Hi,
We located your ticket on our support forum and it is assigned to our agent who is currently working on it and will reply asap, so you could check response on ticksy soon.
Mikado
Thank you, but I am still waiting for the response. I need to know how to configure emails to show check in check out times and the correct invoice total.
If that can’t be done is it possible to have have two emails sent out, one for the check in check out times and date. The other will be the normal emails being sent?
Still waiting thank you, I love your theme just need some help.
Glad to hear you like our theme. Since your ticket is assigned to our agent he will be back to you asap.
Mikado
At this point I am getting quite frustrated and disappointed with Mikado! I don’t understand how a simple feature such as the booking information of customer check in and check out times, total amount and automated email being sent to customers of their booking isn’t included with this theme and requires advanced programming knowledge. I also feel like the support system has been quite poor as I am left in a state of confusion.
Hi,
We are really sorry to hear about this bad experience. Our customer support team answered on your tickets. We will check any suggestion in order to include approachable fixes in some of our theme updates.
best, Mikado
Dear Mikado,
I would like to buy your beautiful FiveStar theme and have a question regarding compatibility with booking.com and airbnb – are the bookings synced? Or would it be best to buy also VR Calendar Sync Pro – Responsive Booking Plugin for example?
Thank you very much for your answer!
Kindest regards, Neja
Hello there Neja,
Thank you for taking interest in our FiveStar theme. Glad to hear you like it. You can see on our demo site http://fivestar.mikado-themes.com we do have our own booking system which you can test on our demo site. You will be able to proceed the booking and the payment as it is connected with our Woocommerce checkout integration plugin, once you book it will lead you to the cart where you can proceed with the payment. In Woocommerce > settings you will be able to check your settings for the payment to your needs. So, first you’ll need to check reservation, that could be just if there is space in that hotel https://www.screencast.com/t/2fy1JfeNHx4Z and if you pass the checking of reservation, you could make reservation and after you could go to ‘checkout now’ https://www.screencast.com/t/Ni5QYLDTRWTr We hope this is ok to understand how this process is working. When it comes to reservations, you could manually set some reserved dates on each hotel room https://www.screencast.com/t/cgJEmR4emU and in that period room wan’t be available. When ti comes to synchronization, unfortunately we do not have this for the moment. However we will note our dev team about this and add as suggestion for future theme update. Since we didn’t test our theme with above mentioned plugins, we cannot guarantee compatibility. Let us know if you have any additional questions.
Best, Mikado
Hello, A pre-purchase question from a novice. Does this theme have a fully functional hotel booking system? Is there somewhere we can have a look at the backend hotel and room management section?
Hello,
Thank you for taking interest in our FiveStar theme. We have integrated hotel and resort booking system that you can test on our demo site. You will be able to proceed the booking and the payment as it is connected with our Woocommerce checkout integration plugin, once you book it will lead you to the cart where you can proceed with the payment. In Woocommerce > settings you will be able to check your settings for the payment to your needs. So, first you’ll need to check reservation, that could be just if there is space in that hotel https://www.screencast.com/t/2fy1JfeNHx4Z and if you pass the checking of reservation, you could make reservation and after you could go to checkout now https://www.screencast.com/t/Ni5QYLDTRWTr We hope this is ok to understand how this process is working. And here we are sending you screenshots from backend of hotel room https://www.screencast.com/t/zOjdxR9w https://www.screencast.com/t/niUhdcjvv1 https://www.screencast.com/t/UKzGeBd6 https://www.screencast.com/t/bYUI29Mk We hope it is helpful for you to gain bigger picture about possibilities that are included. If you need anything else, please, let us know. ThanksBest, Mikado
Hi, I wish to set d/m/Y in the booking system, but seems not to be possible. Why it doesn’t use the time format of WP?
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum https://mikado.ticksy.com/ and include your website URL with wp-admin access and one of our support agents will assist you.
Best, Mikado
okay, done
Thanks. Our agent already answered you.
I’m very much pissed about the support of Michael Greene. I have bought many items at Envato, and I have never ever written anything bad about a product or an author (NEVER!), but now I must keep myself calm for the time being. Please read my latest support ticket #1747463 (and #1742627). Thank you!
Hi,
We are sorry to hear this. Thank you for sharing your ticket ids. We of course investigated and check what is the issue on your installation. As we could see you’ve asked for some modification that are not under our support scope. Our agent checked this closer and could provide you with solution. When it comes to all your suggestions, we really appreciate it and we will check with our dev team, if those could be added in our future updates. Thank you for understanding.
Best, Mikado
I did not ask any modification. Just very basic, simple things.
I received a good feedback from Michael Greene. So, thank you!
Glad to hear this. Thank you for the update. Having pleased users is our priority.
Mikado
Hi there! I really like you theme =) Just a few questions before buying it:
1. Can I connect it to my own booking engine (cloudbeds) or must I use woocommerce?
2. Do you have a support page? Any videos?
Thanks.
Hi,
Thank you for choosing our theme.
1) We implemented our booking form that is connected with WooCommerce checkout integration plugin. Yes, you could remove our reservation form single hotel room and instead add link to lead to your booking for with external API system.
2) Here is our Official Manual http://fivestar.mikado-themes.com/documentation/ and our trained support team is on your service at https://mikado.ticksy.com
Best, Mikado
Hi, i’m looking to buy the theme. Would you clarify the doubts before that? 1. Is it possible to get the total summary of bookings including total money received in the admin panel? 2. i want yo use it for a cottage booking. so is it possible to add single cottage and disable the room option? 3. Can i manually add a booking for admin side? 4.Can we disable the payment system? I want to use bank transfer/ pay on arrival.
Hello,
Thank you for your interest in FiveStar!
1. The bookings are integrated with WooCommerce, so you could check this in WooCommerce > Reports.
2. Sure, you could use this theme for cottage bookings. Theme labels can be translated, so every instance of “room” can be changed into “cotttage.”
3. Yes.
4. WooCommerce has many different payment options, but if you don’t want to use it, you can disable it and arrange payment with your clients in a different way.
Best, Mikado
Hello, I am interested in buying your template, but I have a question. Is it possibile to use a third party system for rooms’ booking? I have a contract with a system that offers booking API and I would like to use it. I state that I am a developer and I have the skills to manually change the code. I just need to know if there is the possibility to quickly modify the booking sidebar of the single room page and to link the home booking form with an external API system. Thanks
Hello,
Thank you for taking interest in our FiveStar theme. We implemented our booking form that is connected with WooCommerce checkout integration plugin. Yes, you could remove our reservation form single hotel room and instead add link to lead to your booking for with external API system. If there is any further doubt, please, let us know. Thanks
Best regards, Mikado
Hello How do I make a reservation? When I click “Make reservation” page redirect on home page. Bat, I want to send mail to me and to someone who has made a reservation.
Hello,
Please open a ticket at https://mikado.ticksy.com/ with your page link and one of our support agents will assist you.
Thanks, Mikado
When active, I cant access to website/wp-admin .. i have to rename theme folder, then enter worpdress and than rename it to fivestar and then activate.. How can I fix this? Thanks!
Hello,
Please, open a ticket at https://mikado.ticksy.com and include your site URL with wp-admin access and our agent will gladly investigate and help you there.
Mikado
Hi is this a multi hotel theme
Hello,
Thank you for taking interest in our theme. Actually, you are adding Room items https://www.screencast.com/t/hoKgu59R1 But rooms don’t need to be assigned to the same hotel or location.
Best, Mikado
