Discussion on Uncode - Creative & WooCommerce WordPress Theme

Discussion on Uncode - Creative & WooCommerce WordPress Theme

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Hello, i noticed that not all of your options work when using the content block Things like adding custom padding etc. It makes it really difficult to design things like footers without all of the options.Why does this not work? Is this something you will fix in a future release?

Hi iamhugo! Yes we are aware of this, unfortunately it seems there is not an option to pass this values from Content Block to the final page. I alert now developers to have a new check, in case send a message next week so I can update you on this!

Hi! Thanks for this great theme! But I have a big issue. I can’t change anything through the WP Bakery Page Builder. If I click on the edit-icon of a text-block, in the new window no text appears and I am not able to save anything. PageBuilder: Version 5.5.5 Uncode: 1.9.2 WP Version: 4.9.8

Have you also other plugins installed? It’s really odd Slider Revolution is creating this issue, can you please disable other plugin and activate only Slider Revolution? Also can you confirm you don’t have errors in the System Status?

Don’t ask me why – but after deactivating all Plugins and activating each plugin step by step it works – also with Slider Revolution activated.

Hi basilius78 and thank you for confirm! We’ll check on our installation if we are able to replicate ;)

My theme isn’t loading portfolio categories and pages. It does it’s own thing? www.blueowlmedia.co . Missing the ‘explainer’ and ‘narrative’ tabs…..

It is currently now displaying ‘narrative’ and ‘event’. ‘Promo’ and ‘Explainer’ are currently taking a break. I have reported this several times to your support team when I still had them, but they dodged the question and couldn’t provide a good answer. Could someone pease login and take a deeper look?

Hi Blue_Owl_Media! If you have inserted in the Query all the categories but you insert a limit of 3, you have only the last 3 items published chronologically. Please upload a screenshot of the Build Query options somewhere so we can check.

Please note that it’s not true that you reported this as an issue multiple times, you only opened 1 ticket and it’s not about this issue (https://undsgn.d.pr/su5xj4). I think that if there is an issue with the Portfolio module you should see here thousand of similar reports. Anyway upload a screenshot.

hey Guys, I have noticed that the media gallery isn’t working properly on Mobile. If I open some images in full size view the lightbox doesn’t scale the image in proper size and the swiping to left and right isn’t fluent. Can you give some adive how to solve this issue?

https://tinyurl.com/ychhnrfc

Hi elham! Please note that you are using Uncode 1.8.2, actual version is 1.9.2 and there were introduced fixes for the iLightbox plugin: https://support.undsgn.com/hc/en-us/articles/213454129
To test you can check our demo from your mobile device: https://undsgn.com/uncode/homepages/portfolio-photos/

Found one small bug at Portfolio Carousel Page. https://undsgn.com/uncode/homepages/portfolio-carousel/ Crome, Safari, Mozilla the title of the project is on the bottom, but in IE and Edge title is on the top.

Hi, please paste this code:

manuel [5:29 PM]
.tmb .t-entry-visual .t-overlay-content {
 height: 100%;
}

Thank you! Will you fix this in a next version of the theme? Should I remove it after update?

Not sure if this fix will be part of next small release (probably next days), but surely part of next big update. In case try to remove if you see the issue leave until the next.

Check why the text of the icon element is not translated into WPML and you have to edit it manually changing the language of the upper part. The WPML translation tool (text editing pen) does not display the icon element texts, as well as the subheading if it has.

Hi RBKDSGN! How we should check your installation? Please open a ticket in our Help Center and insert your private logins so we can access: https://support.undsgn.com/hc
PS: What version of Uncode do you have?

Hi,

A quick question, on the following demo https://undsgn.com/uncode/ you have used pagination and filtering. But you have also made the filter menu sticky.

Can you tell me how you did that?

Regards, Tony

Hi Tonysense! Does this helps?

HI, that was brilliant… sorry for the delay in response!!

Hi and thank you for confirm! ;)

And getting this on the main page, when JS minification and grouping is activation: init.min.js:1 Uncaught TypeError: Cannot read property ‘parentNode’ of null at Object.Ce [as initRow] (init.min.js:1) at (index):122

Highlighted code with error: .parentNode.parentNode.getAttribute(“data-parent”)?e.parentNode:e.parentNode

That’s even though I excluded from minification and grouping these files: https://traction.pw/wp-includes/js/jquery/jquery.js https://traction.pw/wp-content/themes/uncode/library/js/init.js https://traction.pw/wp-content/themes/uncode/library/js/min/init.min.js https://traction.pw/wp-content/themes/uncode/library/js/ai-uncode.js https://traction.pw/wp-content/themes/uncode/library/js/min/ai-uncode.min.js

Hi Nabu! Please open a private ticket in our Help Center, insert your logins (admin + FTP) in your profile page and give us the permission to disable all extra plugins to test: https://support.undsgn.com/hc

Here’s what I think to be most likely a bug, when going to /my-account/:

Uncaught TypeError: Cannot read property ‘contains’ of undefined at Object.a (init.min.js:1) at init.min.js:1 at s (init.min.js:1) at init.min.js:1 at s (init.min.js:1) at Ae (init.min.js:1) at HTMLDocument.<anonymous> (init.min.js:2)

The error underlining starts at ”.contains(t):void 0},o=function(e,t){null!==e&&e.”

Hi Nabu! Please open a private ticket in our Help Center, insert your logins (admin + FTP) in your profile page and give us the permission to disable all extra plugins to test: https://support.undsgn.com/hc

Hey guys!

For some reason, my mobile menu font size isn’t customizable. Do you have a bit of css for me to target the mobile menu navigation items, so I increase the size. See here:

http://www.triple10boxing.com

Thanks!

Hi markskoultchi and thank you for confirm, we try to be speedy as much as possible! :)
PS: If you like our theme and our support don’t forget to rate the theme 5 stars from the downloads page, this will helps us a lot to grow and allows us to continue the development of our theme! http://www.themeforest.net/downloads

I’ve rated you 5 stars many times already and I’m happy to rate you again. Have to purchase a new site license anyway. Will do that today. :-) Thanks again!

Thank you for this much appreciated!

Any idea how to solve this error at checkout? I tried disabling all woocommerce-related plugins, but it didn’t help.

jquery.js?ver=1.12.4:4 POST https://traction.pw/?wc-ajax=update_order_review 403

It seems that I solved it. No idea what did it, because I did a bunch of modifications. One of them was deleting .htaccess and using a simpler version of it that I knew should work. The .htaccess that I was using was very complex, because of a security plugin. This was probably it, the misconfiguration must have been there somewhere.

Yes I’ve read in one of the links above that probably is a problem with .htaccess. Thank you for confirm! Good you solved! ;)

Hi there, sorry I can’t see anywhere the option to set up my homepage. In the reading settings I can’t see the options : “Your homepage displays”, but just from “Blog page shows at most”. Is there a way I can solve this? I’ve passed form a child theme to a normal theme. Maybe this could be the problem? Thanks in advance.

Hi! This issue can happen in WordPress if you trashed some parent pages and one of the child was the index. For example can happen if you imported demo contents and then you trashed most of the pages. Can you please check?

Many thanks for your help. It happened that most of the pages were set as “draft” during the passage from child to normal theme. Works now!

Hi leletaba and thank you for confirm! :)
In my experience it’s not related to child but to the fact some parent pages are trashed (or draft), anyway now is working as it should!

Hi I know I am out of support but was hoping someone could look at this for me. When I am trying to save settings within the media section they are not being stored.

I recorded a quick video to show this – https://www.useloom.com/share/6a8ffbadae2e445e9392377e628f8f29

It refreshes the page but nothing saves.

This is fresh install of uncode, I have tried disabling and enabling plugins but nothing seems to fix this.

All my system settings are in the green and I am on PHP 7.2

Any ideas?

Hi Allanr101, try to save the Poster ID when you are inside a page, ex: https://undsgn.d.pr/OB4vnz
Anyway please note that if this is a new installation you should have also a dedicated purchase code (according the Envato terms for copyright) and so the possibility to access private support services.

Thanks that works. I yes I do have a purchase code, I wasnt sure if you only allowed support for a set amount of time as per envato rules or not

Thank you for confirm! ;)

Hi, after updating to 4.9.8 / uncode 1.9.2 > Text Block in WPBakery Page Builder not editable see screenshot (https://www.dropbox.com/s/8dhzgniicrm3kfq/Error_EditTextBlock.png?dl=0) Thanks Marco

Hi Marco, we are sorry but it’s the first time we see this, if the issue is caused by the new version of VC I’m pretty sure you should see hundreds of similar report. Are you sure is not a conflict with some plugins? For example check this report for setHspace: https://github.com/chartjs/Chart.js/issues/3168

Hi there, we deactivated and reactivated some plugins, now it’s working…

Hi marcosimonetti and thank you for confirm! Sometimes oddities just happen.

Hi. Great theme first of all with a lot of options. However, I really miss the option to save/copy a row, column or element from one page to another. I cannot find that feature in the visual composer? So right now I need to rebuild elements (rows with columns, elements and content, that I can then tweek from page to page) every time I want to use it on new pages. In the Help Center you write that “One way to make page building proceed more efficiently is to go to use the copy, paste and clone functionalities.” – but all I can find is a “duplicate” feature, and that doesn’t do the trick from one page to another. Is there a way to save a row/column+content from one page to another? It is much needed. Best regards / Jonas

Hi yohonas and thank you for appreciate Uncode! :)
You just need to use the VC Clipboard plugin that is packed with Uncode, then you can copy a row from one page to another: https://undsgn.d.pr/llP4We
Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you! :)
https://support.undsgn.com/hc

I can’t register my theme (I bought 4 licences) and i can’t login to your support because my support expired. Well I really won’t renew support only to register so … any suggestions?

Anyway the problems with support expired are there, we can suggest here but we cannot access your installation (this is private support). Anyway please note that Uncode doesn’t use the API KEY anymore from version 1.8, you have the Token: https://support.undsgn.com/hc/articles/360000718649

It’s OK now, but I had to uninstall the theme and install it again. Now I have registered the theme, but I think I’ve lost some work, hope not much. Thx.

Thank you for confirm! Not sure why you have to uninstall and reinstall. If pages were created with VC you have them saved in the database as well Theme Options (if you don’t delete the WP installation).

I can’t seem to find the adjustable padding / margin feature for Mobile/Tablet view. Has Ucode removed this feature? If so how do you change the layout on different devices? http://wpdemos.themezaa.com/pofo/documentation/knowledgebase/wpbakery-page-builder-elements/customise-padding-margin-for-rows-columns-and-other-elements/

Hi Mattyboyzhere! If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately or at least ask questions with an account that bought the theme! Thank you! :)
https://support.undsgn.com/hc

hello, is there any way to put vertical texts with links like the “scroll” of this example? http://anthony.charlier.portfolios.isfsc.be/index.html. Another question, why in this example does the animation repeat itself if you raise or lower the scroll http://anthony.charlier.portfolios.isfsc.be/index.html, and my animation (www.celediaz.com) only runs once?

Hi, no this is not an option in fact you don’t see in more 200+ pages of the demo, same as for the repeated animation, this website uses a custom script to repeat the animation. Maybe I’m wrong but I have not seen in any of the popular commercial themes.

Hello, My social share info is not showing up for blog posts! Is it because it is not live?

Hi, we are sorry but apart verify if you have enabled (https://undsgn.d.pr/t7YB1P) it’s not possible to understand the issue, please open a private ticket so we can check your installation: https://support.undsgn.com/hc

Hello, can you please tell me how to show the same category for related posts? Thanks

Finally! Thank you for confirm! With this method you always have the last 3 posts published for a given category and I think it’s pretty cool.
No thank you! I’m quitting with coffee but if you like our theme and our support don’t forget to rate (or re-rate) the theme 5 stars from the downloads page, this will helps us a lot to grow and allows us to continue the development of our theme! http://www.themeforest.net/downloads

Ok yes I will do this and I always recommend this theme to other developers because of its versatility and what we have achieved just shows that anything is possible. thanks again :)))))

Thank you for this! :)

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