Hi,

Can you please once make sure that you have selected the site home page from WP-Dashboard >> Setting >> Reading as showing in this screenshot: https://pasteboard.co/HOB2Swc.png

If not then please select it and save changes and check your site after removing the browser cache and if yes then please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.

Thanks.

Hi,

We have sent the reply to your ticket with our test site screenshot and we did not find any issue with the same scenario you have explained in the ticket and here. Please reset the WP and delete the theme and plugins from your site and install the theme again and all plugins as well. I think there is a theme installation issue. Because as you can see that the fatal error is coming from the Woocommerce plugin directory, not from the theme.

Thanks.

Hi,

Thank you for your message.

The problem is still there (see ticket)

I have made two different side by side Wordpress installations on two different domains. With the Porto theme are no plugins other than the Plugin Functionality installed. When you disabled your own plugin the problem disappears.

Please provide me with either a solution and address the problem, without blaming browser cache issue and other plugins.

Regards,

Hi,

Can you please communicate in one place and check your ticket reply and reply to your ticket accordingly.

Thanks for your understanding.

Hi,

Sorry to say that but you can not change the position of Content and meta on the single post page with the help of Theme Options, but you can change the layout of the single post page as per your requirements from Appearance >> Theme Options >> Post >> Single Post.

Thanks.

Hi,

Please download the latest Hungarian Language translation files of the Theme from below given links and upload it to wp-content/languages/themes and then go to WP-Dashboard >> Setting >> General and change the site language to Hungarian from there and save changes and check your site after removing the browser cache.

Thanks.

Hi,

Thanks for sharing this useful translation files with us.

Your wellcome

Hi,

I have tested your site and did not find any issue with the header top background. the background showing the Blck color fine. Please see the screenshot here: http://prntscr.com/lm3h62

If you still facing any issue feel free to contact us through our support system.

Thanks.

Hello and thank you for looking into this. I found a solution a short while ago. Appreciate the support.

Sound’s Great!

Hi,

Sorry to say that but I have tested this same at my test site with latest Porto 4.8.3.1 version and did not find any issue like that. All the options are working fine as when I have set the columns to 3 it is showing the 3 columns on the blog post page on the front end and when I have set the columns 2 it is showing 2 columns on the front end.

Please send us the WP admin login details of your site through our support system so I will check and solve the issue on your site.

Thanks.

Found an issue. Yep there is installed 7.0 version but selected one was 5.2. Now its 5.6 and it worked.

Sound’s Great!

Hi,

Thanks for sharing the suggestion/feature request with us, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.

Thanks for your understanding.

Hi,

Sorry to say that but this is Dokan plugin issue so please contact with pugin author and ask plugin author to solve it for you.

Also Please read this doc as well: https://wordpress.org/support/topic/dokan-is-forcefullly-making-the-coupons-valid/

Thanks.

Hi,

You can insert Text Block and then place your image inside of it, in the Media library window, you will have an option to align your image.

Please read the below given docs:

1. https://codecanyon.net/comments/4595826
2. https://hostpapasupport.com/wrap-text-around-image-wordpress/
3. https://www.templatemonster.com/help/wordpress-wrap-text-around-image.html

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/03/2016. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

You can simply place any item using WP Bakery elements at any place on your site.

Furthermore, you can read more about it on the Dokan Official Docs given below as this is the third party plugin:

*. https://wedevs.com/123650/use-dokan-for-your-ultimate-clothing-store-marketplace/
*. https://wedevs.com/docs/dokan/tutorials/how-to-curate-products-on-your-marketplace/
*. https://wedevs.com/docs/dokan/developer-documentation/adding-removing-url-dokan-dashboard/

Thanks.

Hi,

1. Have you Customize the blocks and checkout pages in the Parent/Main Theme files ?? If yes then those changes would be disappear and if you did Customization in the Child Theme then those changes will not be lost when you will update the Theme and if you already lose those changes then there is only one way to make it appear again and it is the backup of your site, so please contact your hosting provider and ask your hosting provider if your server has your site backup then run that backup.

2. Again for achieving your needs you have to Customize the Checkout page, Please read and follow the instructions written in the below-given docs:

. https://docs.woocommerce.com/document/checkout-field-editor/
*. https://apppresser.com/woocommerce-checkout-customization-guide/
*. https://www.xadapter.com/woocommerce-change-the-default-country-and-state-on-checkout-page-set-empty/
*. https://hollerwp.com/customize-woocommerce-checkout-page/

3. Please read and follow the instructions written in the below-given docs:

. http://www.codemyownroad.com/add-currency-code-suffix-prices-woocommerce/
*. https://www.speakinginbytes.com/2014/04/currency-code-symbol-woocommerce/
*. https://orbisius.com/blog/how-to-add-currency-symbol-to-product-price-in-woocommerce-p4102

Thanks.

Hi,

Can you please contact us through our support system with your site WP Admin and FTP Login details so we will solve it for you.

Thanks.

Hi,

First of all thanks for showing your interest in Porto WordPress.

Yes, you can set the product page layout as 2 Column or Three Column layout as per your requirements easily using Porto Theme Options.

Thanks.

HI,

Please download the latest Visual Composer and Ultimate Addon for Visual Composer plugin from the link below:

Hi,

No, sorry to say that but this is the default WordPress hierarchy and if you will put wp-content outside web root directory then Porto WordPress will not work.

Thanks.

:-/ can you give me the code as I embed a single “block” in the template?

Hi,

As I told you it requires Customization so you have t contact our Customization team as here we only provide our dedicated support for the Theme Options related issues.

Thanks for your understanding.

“Do you face an issue of getting images coming from other sites and you do not want it?”

Yes, if i create a product and link with a href html tags one image in another site(from distributors site), i just dont know how those pictures ended in my Media gallery? In previous themes almost same plugins added only the loaded product picture on media gallery, but now there is all pictures including the linked ones.

And, the funny part is, if i go on the product page, it loads the images fron distributors site. so the images are unused in my gallery. Its fun to remove those things manual when there is about 40 000 images

Hi,

Can you please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.

Thanks.

Hi,

Can you please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.

Thanks.

ticket number 38048

Hi,

Now please wait as we are facing higher then the normal amount of tickets and once your ticket will resolved from our Technical support department you will get the reply of your ticket until that please be patience.

Thanks.