23251 comments found.
WPBakery Page Builder & Revolution Slider Plugins Don’t installed ccorrectly…. How to solve that …please?
Hi,
Can you please contact us through our support system with your site WP Admin Login details so we will solve the issue for you.
Thanks.
Hi,
This is an urgent matter and it’s affecting our black friday sales.
We added Woocommerce Composite plugin but in the products that we chose as Composite produts weird characters are showing like : /]]>/
can you please help ?
Hi,
This is WooCommerce Composite Plugin issue, not the Theme issue and we have not tested this plugin yet with the Theme so we are unable to provide you the solution for that, I suggest you to please contact with the plugin author here: https://woocommerce.com/products/composite-products/
The plugin author is the one who will help you in solving your issue, ask plugin author to make the plugin compatible with the Theme for you.
Thanks.
HI, my website is half done,But I want to get back to the template. What do I need to do?
Hi,
What do you mean by half down, Can you please explain your issue more clearly, if possible with the help of screenshot and through our support system with your site WP Admin and Cpanel Login details so we will check and solve it for you.
Thanks.
My website is half done and not doing well enough. I want to do it again now, how do I remove everything and make it a new one.
Hi,
If you change or Overrides the Demo it will override the Pages, Products, Images. And you can easily Overrides the Demo on the site by just check yes to Override as showing in the below given screenshot:
You need to reset your WordPress then install a fresh new demo and remember it will remove all of your Content. Please use this plugin for resetting your WordPress: https://wordpress.org/plugins/wordpress-reset/
OR
Just install override previous content when you installing a new demo it will override your previous content. Please see this screenshot for better understanding: https://prnt.sc/i9wm59
Thanks.
Hello, I had downloaded the theme but doesn’t find Child theme as a separate file….How I can install child to make my changes on it.?
Hi,
Please go to Porto >> Setup Wizard >> Child Theme and Click on the Button Create and Use Child Theme your child Theme will be created please see this screenshot for the better understanding: http://prntscr.com/jrlqho
Thanks.
Hi how come I need a license for the WP Bakery when I thought it come with the theme
also I keep getting this error
Failed to load plugin: wpdialogs from url https://bathroompackage.com/wp-includes/js/tinymce/plugins/wpdialogs/plugin.min.js
and each time I upload a photo to my project gallery, the site produces a 500 internal error so I have to delete the image
Hi,
1. There is no need to activate or purchase the new license for this plugin. This plugin is already included in the theme package and already purchased the license by Smartwave. This activation message for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.
So no need to activate it, just ignore the message and feel free to use it.
2. This issue seems to relate with any 3rd party plugin, please deactivate all the 3rd party plugins from your site and activate only theme required plugins. I am sure your issue will be solved, otherwise, please send us site login details through our support system so we will check and solve the issue.
Thanks.
abewy , I believe your frustrated. but think i can help you to fix your issue for free, in return if your websites loads fast you can post a review for my server. let me know if your interested
I don’t know why, but your theme is way too slow! I’d like a refund please, this is clearly unacceptable.
I’ve spent a lot of time trying to figure out why it’s so slow, why it slows down the admin page for no reason, what the hell this theme/plugin is trying to do that takes so much time even though it has nothing to do on most of the admin pages, but I couldn’t find anything.
Installing caching/speeding plugins didn’t improve anything, it’s still slow.
I got 84K products for 10K categories on WooCommerce. Pretty sure your theme doesn’t scale very well.
Now, don’t answer me with excuses or that my server is too slow or not enough powerful. I’m a dev, I’ve tested it on my machine (localhost) that have a Core i7 and 16 GB RAM on an SSD.
If that’s not enough for your theme, I don’t know what is. And for the record, other themes (like Kava for example) doesn’t show this slowness, they work fast as if I hadn’t installed another theme or plugin.
Enough wasted time, I want a refund please, before I leave a 1-star review.
Have a good day, Jonathan
Hi,
Please read and follow the instructions given in the theme documentation about the site speed up: https://www.portotheme.com/wordpress/porto/documentation/?s=speedOR
This is quite normal for all WordPress Websites. It is not the Theme-specific, but how Wordpress works. All Wordpress sites need to be optimized once launched. IDX and IMPress just add more load to the page speeds.
You will need to optimize certain aspects of the Website in order to optimize the page load speeds.
You can use the GTmetrix page and follow the Recommendations they show you on your Results page. https://gtmetrix.com/reports/zenwallarts.com/c3P4QuxF
And Pingdom: https://tools.pingdom.com/#!/cJBIIC/https://zenwallarts.com/
First of all, you need to optimize all the images, you can use this plugin, which takes care of this:
https://wordpress.org/plugins/ewww-image-optimizer/For minify CSS, JS, HTML, the Theme has this feature: Porto >> Speed Optimization Wizard
If this still doesn’t help, then you can use a Caching Plugin like W3 Cache plugin. And you can use a CDN Service, Free or Paid ones, like Cloudflare, or MaXCDN, or Stackpath.
As a last resort, you can use a CDN Service.
There’s Free one: https://www.cloudflare.com/
Or Paid ones (generally costs less than $5 a month):
https://www.stackpath.com/services/content-delivery-network-cdn/https://bunnycdn.com/
Further, this is the best and comprehensive guide to speed up your website, we highly recommend to follow it: https://www.dropbox.com/s/djgfw8whwx607is/The%20Need%20For%20Site%20Speed.pdf?dl=1
Some helpful docs:
https://wpfixit.com/why-is-woocommerce-so-slow/https://gist.github.com/DevinWalker/7621777
https://woocommerce.com/posts/woocommerce-site-slow-fixes/
https://wp-rocket.me/blog/7-effective-ways-fix-slow-woocommerce-store
Hope this helps.
Thanks
Have a nice day 
Hi,
Can you please contact us through our support system with your site WP Admin and CPanel login details so we will try to speed up your site.
Thanks.
No thanks, you already tried and you said it was because my server wasn’t powerful enough.
Again, I’m a dev, already wasted enough time on your theme. I want a refund, nothing else.
Hi,
I have just confirmed from the Technical Support department and they told me that you have server issue which is not purely compatible with the latest Theme and your server max-execution-time is also low.
And OK, if you want you can proceed to refund, once author will check it, he will contact you asap.
Thanks.
Sure my server is too slow (so you say) but my overpowered machine can’t run your theme neither. So that’s not a server issue. Yes please, I want the refund.
Hi,
There is a huge difference between local machine and server, some times some issues occur on local machines but not on server and vice versa, so my suggestion is to you that once please try with any other server that we have recommended with the minimum requirements for the latest Theme written here: https://www.portotheme.com/wordpress/porto/documentation/requirements-for-theme/
Hope you will not find this issue, otherwise it will up-to you. I really want to hep you but this is what I can do for you.
Thanks.
max_execution_time 300
=> that’s what my server have, yet you (or someone else) said it was not enough…
Let’s stop arguing now, I want my refund.
Hi,
Sorry for the inconvenience, but we are in the development process of the documentation and the minimum max-execution_time required for the latest Theme is 600 also written in the section when you go to Porto >> Setup Wizard >> System Status, and it is not because of the only max_execution_time but it also because of the server compatibility as well. So I suggest you to please once try/test the Theme on any other server hope you will not find an issue.
Thanks.
Hello! how can i custom out of stock message to something else other than ‘out of stock’
Hi,
You can change it as per your requirements by any one of the two ways listed below:
1. You can change it by changing it into theme language file under wp-content/themes/porto/languages
2. You can change it by editing the file name “variable.php” under wp-content/themes/porto/woocommerce/single-product/add-to-cart
Thanks.
Thank you for this nice theme. I installed the theme and imported “shop demo 7”, but there is no home page and when I check the website it just shows the latest posts. I checked the pages but there is no home page to set as the index of the website. I also installed wordpress and the theme from scratch but the problem not solved.
Hi,
Can you please once make sure that you have selected the site home page from WP-Dashboard >> Setting >> Reading as showing in this screenshot: https://pasteboard.co/HOB2Swc.png
If not then please select it and save changes and check your site after removing the browser cache and if yes then please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.
Thanks.
Hi, I am calling out help to all porto theme users to test the following in their own environment, as Porto keeps denying that there is a problem at all (maybe its my server I don’t know). I can’t understand how I have paid for a software, and 1 year support, and all I get is unprofessional and repetitive answers through their own support system. I am so tired of being handled like I don’t even exist. Anyway, here it goes;
Problem: There is an observed problem/bug between Porto Shortcode processor (Porto Functionality Plugin) and WooCommerce.
How to test for this bug? 1: Place ANY Porto block/shortcode inside the Short Description of a Product you have designated as a cross-sell/upsell in WooCommerce. So these products are supposed to show up in the carousel at the cart page (“You may also like… “). To insert Porto shortcode, click on the P icon on the product tab. Let us call this PRODUCT X
2: Add a product to the cart. This product has to trigger PRODUCT X to appear at the cart page. let is call this PRODUCT A.3: Visit your cart page. If there is an error, your loading overlay will not disappear. If you dont have a loading overlay, the page loads and you will see an error (PHP function error) in the carousel.
Why is a big deal? Because it breaks down other plugins relying on correct functioning of WooCommerce (such as Yith Compare). As I have used Porto Shortcoded in almost all my products, my site has broken down.
Any feedback and/or help from other porto users is welcome, as I need to know if this an isolated incident or not.
Regards,
Hi,
We have sent the reply to your ticket with our test site screenshot and we did not find any issue with the same scenario you have explained in the ticket and here. Please reset the WP and delete the theme and plugins from your site and install the theme again and all plugins as well. I think there is a theme installation issue. Because as you can see that the fatal error is coming from the Woocommerce plugin directory, not from the theme.
Thanks.
Hi,
Thank you for your message.
The problem is still there (see ticket)
I have made two different side by side Wordpress installations on two different domains. With the Porto theme are no plugins other than the Plugin Functionality installed. When you disabled your own plugin the problem disappears.
Please provide me with either a solution and address the problem, without blaming browser cache issue and other plugins.
Regards,
Hi,
Can you please communicate in one place and check your ticket reply and reply to your ticket accordingly.
Thanks for your understanding.
Hi,
How can i change order “meta position” and “post content” at “Single Post” section?
Hi,
Sorry to say that but you can not change the position of Content and meta on the single post page with the help of Theme Options, but you can change the layout of the single post page as per your requirements from Appearance >> Theme Options >> Post >> Single Post.
Thanks.
Hi Have you got Hungarian language file? Earlier, 1 year ago, you linked a file but now it’s broken. Please, send me, if you can. Thanks
Hi,
Please download the latest Hungarian Language translation files of the Theme from below given links and upload it to wp-content/languages/themes and then go to WP-Dashboard >> Setting >> General and change the site language to Hungarian from there and save changes and check your site after removing the browser cache.
https://www.dropbox.com/s/wtjdm8xe30lq9p7/porto-hu_HU.po?dl=0https://www.dropbox.com/s/3dxr7jn5syoafae/porto-hu_HU.mo?dl=0
Thanks.
Here is the Turkish PO Files for your customer. https://drive.google.com/drive/folders/1IZdMuMGtwLvDJhO5cVGfgDXm3dUBqdKt?usp=sharing
Hi,
Thanks for sharing this useful translation files with us.
Your wellcome
Hello, I’ve added the header top into my site www.i4resourcing.com but it’s not displaying a background. Please assist,
Hi,
I have tested your site and did not find any issue with the header top background. the background showing the Blck color fine. Please see the screenshot here: http://prntscr.com/lm3h62
If you still facing any issue feel free to contact us through our support system.
Thanks.
Hello and thank you for looking into this. I found a solution a short while ago. Appreciate the support.
Sound’s Great!
Hi,
I have to report a bug for “Blog & Post Archives”. I set the options: Page Layout: Right Sidebar Archive Layout: Grid Post Style: Default Grid Columns: 3
The problem is in frontend with grid columns. When I set up Grid Columns to 3 on frontend shows 2 columns and extra white space on ride side. If I set up Grid Columns to 2, it shows 1 columns. I think the problem is something with javascript columns calculation, I don’t know.
Can you please help me, I need to have 3 columns grid in my Blog page with right sidebar.
Thank you.
Hi,
Sorry to say that but I have tested this same at my test site with latest Porto 4.8.3.1 version and did not find any issue like that. All the options are working fine as when I have set the columns to 3 it is showing the 3 columns on the blog post page on the front end and when I have set the columns 2 it is showing 2 columns on the front end.
Please send us the WP admin login details of your site through our support system so I will check and solve the issue on your site.
Thanks.
Hello Support, I just bought your theme (downloaded and imported it via FTP to /wp-content/themes/ folder. And when i trying to activate it getting error: Parse error: syntax error, unexpected ’:’ in /home/sutartys/domains/wfba.eu/public_html/wp-content/themes/porto/inc/functions/general.php on line 236
My PHP version: Php 7.0.31 Installed
so it should work…
domain: wfba.eu
Found an issue. Yep there is installed 7.0 version but selected one was 5.2. Now its 5.6 and it worked.
Sound’s Great!
Please add instant Buy Now button on Product Page, As Like Nitro Theme. Nitro theme gets sales due to this feature.
Hi,
Thanks for sharing the suggestion/feature request with us, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
Thanks for your understanding.
woocommerce coupons not working after install dokan
Hi,
Sorry to say that but this is Dokan plugin issue so please contact with pugin author and ask plugin author to solve it for you.
Also Please read this doc as well: https://wordpress.org/support/topic/dokan-is-forcefullly-making-the-coupons-valid/
Thanks.
Hi! Is it possible to wrap text around image? I didn’t find it in your demos and I can’t find how to do that in WPBakery.
Hi,
You can insert Text Block and then place your image inside of it, in the Media library window, you will have an option to align your image.
Please read the below given docs:
1. https://codecanyon.net/comments/4595826
2. https://hostpapasupport.com/wrap-text-around-image-wordpress/
3. https://www.templatemonster.com/help/wordpress-wrap-text-around-image.htmlAnd also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/03/2016. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
I would like to allocate a place in home page to add Dokan items (multi vendor)
Hi,
You can simply place any item using WP Bakery elements at any place on your site.
Furthermore, you can read more about it on the Dokan Official Docs given below as this is the third party plugin:
*. https://wedevs.com/123650/use-dokan-for-your-ultimate-clothing-store-marketplace/
*. https://wedevs.com/docs/dokan/tutorials/how-to-curate-products-on-your-marketplace/
*. https://wedevs.com/docs/dokan/developer-documentation/adding-removing-url-dokan-dashboard/Thanks.
