Hi,

Sorry for the inconvenience but Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM ESTand our technical support team just replied your ticket please check your ticket reply and reply to your ticket accordingly, and they also told me that you are only facing an issue because of any third party plugin confliction nothing else.

Thanks.

Dear PT_Support2, just wanna say THANK YOU! You were right! The code disappeared. I have another question: Does this theme works with GDPR plugins for Europeans? Thankx

Hi,

Sorry to say that but we have no change to test the Theme with the particular plugin so you can try that but at your own risk, and also Porto WordPress is ready to use and follow all the GDPR rules.

It’s important to note that it is the responsibility of every company or website owner to prepare their sites for GDPR compliance. It is not the duty of any framework used to create and manage a website’s compliance, solely. In almost all cases a lot of manual fine tuning will be needed. Generally speaking, that means there is no use in asking “Is WordPress GDPR compliant?” or “Is Porto GDPR compliant?”. For example, Porto itself will never be violating the GDPR criteria as it does not collect any data. It is a powerful tool to create websites, and the end users website is what will collect data and the data collected will be different for every use case.

Does that mean that WordPress and Porto users are left alone in their fight for compliance? No, not at all!

Thanks.

Hi,

First of all thanks for showing your interest in Porto WordPress.

1. Sorry to say that but this is not possible, you can only add the price and add to cart button on the product or shop page, and yes in case you will have use Porto products element on any page then the price and add to cart button appears automatically with the products.

2. Yes, We have Theme Installation and Demo Import Video Tutorial and you can check it here: https://www.portotheme.com/wordpress/porto/documentation/installation-video/

3. If you want to change the Cart Icon in the header then please follow the steps listed below:

You have to change the cart icon with the help of Custom CSS as per your requirements, Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and change the Content Value as per your requirements your issue will solve.

#mini-cart .minicart-icon:before { content: "\f217"; font-family: "FontAwesome" !important; }

And you can find the Content for any of the Icon from this link: https://fontawesome.com/icons?q=cart&d=gallery

4. Yes you will find an option of Google and Custom Fonts under Appearance >> Theme Options >> Skin >> Typography.

Thanks.

Hi,

Please use the Woof Products Filter plugin then this feature will work fine. https://wordpress.org/plugins/woocommerce-products-filter/

Thanks.

Hi,

Please download the theme translation files from the link below and upload them to wp-content/languages/themes folder. I am sure your issue will be solved. https://www.dropbox.com/s/h2xqxcbc6civvkd/porto-fr_FR.zip?dl=0

Thanks.

yes, i do it. but nothing are changed.

Hi,

Then now please contact us through our support system with your site WP Admin & FTP Login details so we will check and solve the issue for you.

Thanks.

Hi,

Pop Up Box is made using Porto Modal Box WP Bakery element, and how you can change the text and image on it, for that please read here: https://themeforest.net/comments/20808395

And also we have used Contact Form 7 plugin for showing the subscription form on that Pop Up, You can use any plugin for subscription form as per your requirements.

Thanks.

Hi,

Please go to Appearance >> Theme Options >> WooCommerce >> Single Product and set:

Page Layout as: Wide Width.

&

Product Layout as: Transparent Images/

and finally check your site after removing the browser cache.

Thanks.

You misunderstood my thoughts

This is not the topic of page layout, this is just a matter of product layout.

In fact, I just want to mix two product layouts(full width & transparent images).

i want to set full width product layout (not page layout) with vertical thumbnails style as which style is used in transparent images product layout?

Hi,

Sorry to say that this is not possible with the help of Theme Options as there is no option in the theme for that so this is only possible with the help of customization and we only provide our dedicated support for the Theme Options related issues, not for customization this is beyond our limitations, Hope you can understand our limitations.

This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team at nicework125@gmail.com for paid Customization services.

Thanks.

Hi,

You can change/set it from Appearance >> Theme Options >> Skin >> Main Menu as per your requirements.

Thanks.

Hi,

Please read and follow the instructions written in the below given docs:

1. http://www.peterstehlik.com/how-to-reduce-stock-of-processing-order-in-woocommerce/
2. https://theeventscalendar.com/support/forums/topic/stock-not-reducing-with-manual-orders/
3. https://github.com/woocommerce/woocommerce/issues/9687

Thanks.

Hi,

Sorry for the inconvenience, Our Technical Support team replied your Ticket ”#38035” with a solution, 3 days ago right, and our system automatically closed the ticket from which it does not get the reply with in 72 hours, means 3 days, so same occur in your case, we are sorry for the inconvenience and again opened your particular ticket ”#38035”, and please wait now once your ticket will resolved you will get the reply of your ticket until that please be patience as we are facing really higher than the normal amount of tickets because of the sale week, hope you can understand.

Thanks for your understanding and cooperation.

The 3 days was including a weekend, therefore i could not respond to the solution, before, not much to do about that. But thanks for opening the ticket again, ill be waiting for help there:-).

Hi,

Thanks for your understanding and patience, we are facing higher than the normal amount of tickets and you will get the reply soon once your ticket will resolved until that please be patience.

Thanks.

Hi,

Can you please make sure that you are using the latest Theme version and plugins on your site, If not then please update your Theme and plugins your issue will solve otherwise we have to debug your site and for that you have to contact us through our support system with your site WP Admin Login details but after extending your support extension because Your 6 months of support period is expired from 29/12/2016. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Sorry to say that but there is no option in the Theme for this, so you have to use any third party plugin for achieving your needs but at your own risk, otherwise it will only possible with the help of Customization.

Thanks.

Hi,

Actually, on the homepage of SHOP 19, we have used Porto One Page Category element and the element has the default functionality to load the sections using Ajax on scrolling to the particular section one by one, and it works perfectly fine on your site as well. please see this video: https://jmp.sh/fmTVMRj

And on your site, only the last category has not shown the products and I think it is because you have not selected/set the products for the particular category, so please go to products >> category and set the products for particular category and save changes and check your site after removing the browser cache.

Thanks.

Hi,

There is no option in the Theme for setting up the breakpoints but you have to make it possible with the help of Custom CSS and then paste that Custom CSS into Appearance >> Theme Options >> Skin >> Custom CSS and it will work for you.

Thanks.

Ok thanks … Nice admin UI but some basics settings are missing

Hi,

Please tell me your suggestion so I’ll forward it to the development department to look through it in next coming updates of the Theme but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.

Thanks.

Hi,

Before doing anything else :

Make sure that you have updated WordPress to its latest version
Update your active theme and active plugins to their latest versions

There could be a few reasons why your Appearance -> Customize does not work.

1.It could be due to plugin conflict, or plugin outputting conflicting script in your preview.
2.It could be your server not having enough memory to run all the software installed. Which includes WordPress, Customize Theme and your large collection of plugins.
3.Or maybe your computer does not have enough processing power to run it.
4.You are having a different WordPress Address (URL) and Site Address (URL)

Please read the below given doc, hope it will help you in solving your issues:

1.https://docs.presscustomizr.com/article/232-customizer-appearance-customize-is-not-working

Thanks.

Hi,

Can you please contact us through our support system with the issue and with your site WP Admin Login so we will check it for you on your site and I have just tested it at my end and do not finds the issue.

Thanks.

Ok. I deleted the image. Will open a ticket so u can check.

Sure.

Hi,

First of all thanks for showing interest in the Porto WP theme.

1. Yes, all the demos pages are made with Visual Compose.

2. Yes, all the images come with the demos but sorry to say that the images are only for demo purposes, once you import demo content it will come into your site but you will need to change these images before launching your site. Envato license does not allow usage of these same images in final public site.

3. Yes, it is possible to use different layouts on different Woocommerce products in my shop Using Porto. You can set the different layout to different products.

Thanks.

Hi,

I think the server settings did not meet with the theme minimum requirements. Please read the documentation here: https://www.portotheme.com/wordpress/porto/documentation/category/general/installation/

If you are not able to do that then please send us the site login details through our support system so I will do it for you.

Thanks.

Hi I have just download the theme to wordpress. However, when I decided to installed shop 18, seems so many plugins is not able to download due to ajax error, and my ziparchive, PHP max_execution_time and PHP max_input_vars is not enough. Could you please help to solved it team? Thanks!

I just PM and send you the email of my login detail at wordpress…............

Hi,

Please contact us through our support system with your site WP Admin Login detail so we will check and solve your issue.

Thanks.

Hi,

Yes, you can check our all demos here: http://www.portotheme.com/wordpress/porto_landing Also for the hosting purpose you can use this demo: https://www.portotheme.com/wordpress/porto/corporate-hosting/ & https://www.portotheme.com/wordpress/porto/digital-agency/

Thanks.

Hi,

There is no option in the Theme to only hide the sidebar on mobile view, but you can do it with the help of Custom CSS.

Please share your Live site URL with us so we will check and provide you the Custom CSS for that.

Thanks.

Hi,

Yes, you are right, First of all you have to install a WordPress and then follow the steps showing here in the complete Video Installation Guide of Porto WordPress here: https://www.portotheme.com/wordpress/porto/documentation/installation-video/

Hope it will help you .

Thanks.

Well . I think its cool . BUT WHAT NOT TO LIKE. Every shop themes you have. When it loade in iPhone, then the images dont shrink with the phone. the pictures hang i right side. Because the image is so big.

like this one

https://www.portotheme.com/wordpress/porto/shop12/

the lady cant be seen on iPhone. just like the others shop demos

Hi,

Yes, You are right the image is too huge that is why it is not showing completely on the Mobile Phones, You can set it as per your requirements by using Custom CSS.

Thanks.