Hi,

Sorry for the inconvenience, Our Technical Support team replied your Ticket ”#38035” with a solution, 3 days ago right, and our system automatically closed the ticket from which it does not get the reply with in 72 hours, means 3 days, so same occur in your case, we are sorry for the inconvenience and again opened your particular ticket ”#38035”, and please wait now once your ticket will resolved you will get the reply of your ticket until that please be patience as we are facing really higher than the normal amount of tickets because of the sale week, hope you can understand.

Thanks for your understanding and cooperation.

The 3 days was including a weekend, therefore i could not respond to the solution, before, not much to do about that. But thanks for opening the ticket again, ill be waiting for help there:-).

Hi,

Thanks for your understanding and patience, we are facing higher than the normal amount of tickets and you will get the reply soon once your ticket will resolved until that please be patience.

Thanks.

Hi,

Can you please make sure that you are using the latest Theme version and plugins on your site, If not then please update your Theme and plugins your issue will solve otherwise we have to debug your site and for that you have to contact us through our support system with your site WP Admin Login details but after extending your support extension because Your 6 months of support period is expired from 29/12/2016. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Sorry to say that but there is no option in the Theme for this, so you have to use any third party plugin for achieving your needs but at your own risk, otherwise it will only possible with the help of Customization.

Thanks.

Hi,

Actually, on the homepage of SHOP 19, we have used Porto One Page Category element and the element has the default functionality to load the sections using Ajax on scrolling to the particular section one by one, and it works perfectly fine on your site as well. please see this video: https://jmp.sh/fmTVMRj

And on your site, only the last category has not shown the products and I think it is because you have not selected/set the products for the particular category, so please go to products >> category and set the products for particular category and save changes and check your site after removing the browser cache.

Thanks.

Hi,

There is no option in the Theme for setting up the breakpoints but you have to make it possible with the help of Custom CSS and then paste that Custom CSS into Appearance >> Theme Options >> Skin >> Custom CSS and it will work for you.

Thanks.

Ok thanks … Nice admin UI but some basics settings are missing

Hi,

Please tell me your suggestion so I’ll forward it to the development department to look through it in next coming updates of the Theme but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.

Thanks.

Hi,

Before doing anything else :

Make sure that you have updated WordPress to its latest version
Update your active theme and active plugins to their latest versions

There could be a few reasons why your Appearance -> Customize does not work.

1.It could be due to plugin conflict, or plugin outputting conflicting script in your preview.
2.It could be your server not having enough memory to run all the software installed. Which includes WordPress, Customize Theme and your large collection of plugins.
3.Or maybe your computer does not have enough processing power to run it.
4.You are having a different WordPress Address (URL) and Site Address (URL)

Please read the below given doc, hope it will help you in solving your issues:

1.https://docs.presscustomizr.com/article/232-customizer-appearance-customize-is-not-working

Thanks.

Hi,

Can you please contact us through our support system with the issue and with your site WP Admin Login so we will check it for you on your site and I have just tested it at my end and do not finds the issue.

Thanks.

Ok. I deleted the image. Will open a ticket so u can check.

Sure.

Hi,

First of all thanks for showing interest in the Porto WP theme.

1. Yes, all the demos pages are made with Visual Compose.

2. Yes, all the images come with the demos but sorry to say that the images are only for demo purposes, once you import demo content it will come into your site but you will need to change these images before launching your site. Envato license does not allow usage of these same images in final public site.

3. Yes, it is possible to use different layouts on different Woocommerce products in my shop Using Porto. You can set the different layout to different products.

Thanks.

Hi,

I think the server settings did not meet with the theme minimum requirements. Please read the documentation here: https://www.portotheme.com/wordpress/porto/documentation/category/general/installation/

If you are not able to do that then please send us the site login details through our support system so I will do it for you.

Thanks.

Hi I have just download the theme to wordpress. However, when I decided to installed shop 18, seems so many plugins is not able to download due to ajax error, and my ziparchive, PHP max_execution_time and PHP max_input_vars is not enough. Could you please help to solved it team? Thanks!

I just PM and send you the email of my login detail at wordpress…............

Hi,

Please contact us through our support system with your site WP Admin Login detail so we will check and solve your issue.

Thanks.

Hi,

Thanks.

Hi,

There is no option in the Theme to only hide the sidebar on mobile view, but you can do it with the help of Custom CSS.

Please share your Live site URL with us so we will check and provide you the Custom CSS for that.

Thanks.

Hi,

Yes, you are right, First of all you have to install a WordPress and then follow the steps showing here in the complete Video Installation Guide of Porto WordPress here: https://www.portotheme.com/wordpress/porto/documentation/installation-video/

Hope it will help you .

Thanks.

Well . I think its cool . BUT WHAT NOT TO LIKE. Every shop themes you have. When it loade in iPhone, then the images dont shrink with the phone. the pictures hang i right side. Because the image is so big.

like this one

the lady cant be seen on iPhone. just like the others shop demos

Hi,

Yes, You are right the image is too huge that is why it is not showing completely on the Mobile Phones, You can set it as per your requirements by using Custom CSS.

Thanks.

Hi,

Can you please contact us through our support system with your site WP Admin Login details so we will solve the issue for you.

Thanks.

Hi,

This is WooCommerce Composite Plugin issue, not the Theme issue and we have not tested this plugin yet with the Theme so we are unable to provide you the solution for that, I suggest you to please contact with the plugin author here: https://woocommerce.com/products/composite-products/

The plugin author is the one who will help you in solving your issue, ask plugin author to make the plugin compatible with the Theme for you.

Thanks.

Hi,

What do you mean by half down, Can you please explain your issue more clearly, if possible with the help of screenshot and through our support system with your site WP Admin and Cpanel Login details so we will check and solve it for you.

Thanks.

My website is half done and not doing well enough. I want to do it again now, how do I remove everything and make it a new one.

Hi,

If you change or Overrides the Demo it will override the Pages, Products, Images. And you can easily Overrides the Demo on the site by just check yes to Override as showing in the below given screenshot:

You need to reset your WordPress then install a fresh new demo and remember it will remove all of your Content. Please use this plugin for resetting your WordPress: https://wordpress.org/plugins/wordpress-reset/

OR

Just install override previous content when you installing a new demo it will override your previous content. Please see this screenshot for better understanding: https://prnt.sc/i9wm59

Thanks.

Hi,

Please go to Porto >> Setup Wizard >> Child Theme and Click on the Button Create and Use Child Theme your child Theme will be created please see this screenshot for the better understanding: http://prntscr.com/jrlqho

Thanks.

Hi,

1. There is no need to activate or purchase the new license for this plugin. This plugin is already included in the theme package and already purchased the license by Smartwave. This activation message for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.

So no need to activate it, just ignore the message and feel free to use it.

2. This issue seems to relate with any 3rd party plugin, please deactivate all the 3rd party plugins from your site and activate only theme required plugins. I am sure your issue will be solved, otherwise, please send us site login details through our support system so we will check and solve the issue.

Thanks.

Hi,

There is a huge difference between local machine and server, some times some issues occur on local machines but not on server and vice versa, so my suggestion is to you that once please try with any other server that we have recommended with the minimum requirements for the latest Theme written here: https://www.portotheme.com/wordpress/porto/documentation/requirements-for-theme/

Hope you will not find this issue, otherwise it will up-to you. I really want to hep you but this is what I can do for you.

Thanks.

max_execution_time 300

=> that’s what my server have, yet you (or someone else) said it was not enough…

Let’s stop arguing now, I want my refund.

Hi,

Sorry for the inconvenience, but we are in the development process of the documentation and the minimum max-execution_time required for the latest Theme is 600 also written in the section when you go to Porto >> Setup Wizard >> System Status, and it is not because of the only max_execution_time but it also because of the server compatibility as well. So I suggest you to please once try/test the Theme on any other server hope you will not find an issue.

Thanks.

Hi,

You can change it as per your requirements by any one of the two ways listed below:

1. You can change it by changing it into theme language file under wp-content/themes/porto/languages

2. You can change it by editing the file name “variable.php” under wp-content/themes/porto/woocommerce/single-product/add-to-cart

Thanks.