23251 comments found.
Hello good afternoon, after updating to the latest version of the theme, the last tweets widget shows tweets that are not ours, they are yours. In the widget we have our data from our app but it shows yours. How is this possible? Thank you
Hi,
It is really strange issue. This issue is never reported to us, you are the first one to report this, we really have to look your site. Can you please send us site login details through our support system so I will check and solve the issue on your site.
Thanks.
It´s solved thanks
Sound’s Great! 
A verification email is sent when a customer signs up for an account using an email address. How can I do this? Thank you
Hi,
You can download this plugin to your website:
https://github.com/wp-plugins/woocommerce-email-verificationAnd then follow the following instructions:
Installation Instruction & Configuration
In the admin panel plugins page click Add New. Then click on “upload” link. Select the downloaded zip file and install it OR Download the zip file and extract it. Upload “woocommerce email verification” folder to your plugins directory (wp-content/plugins/).
Activate the plugin through the ‘Plugins’ menu in WordPress.
Create a page with name “activate”. (URL should be yourwebsitedomain.com/activate) and put the following short code and save it. [woocommerce-email-verification]
Hope it helps!
Hi, my web site log in section is now looking like this = https://imgur.com/a/NaqVWzw
Hi,
Can you please explain what the issue you are facing on the login form? I do not understand your issue from the screenshot, can you please explain.
Thanks.
Thanks for your great theme, I have a problem relating the woo-commerce registration form.
Unlike your shop 2 Demo, the registration form contains only the Email field in short info or First Name, Last Name and Email fields in full Info without password fields, so the customer can not create a password to login the next time because of the missing field. Also when customer clicks the Create Account check box in check out page get nothing instead of password field.
Please help me to solve this issue, I can not access your support system and yesterday I have sent the WP Admin details and Purchase code to your email newsmartwave@gmail.com , please check it.
Hi,
How to Add Confirm Password Field to the Registration/ My Account Page:
Please copy and paste the below-given code to the function.php file and check your site after removing the browser cache.
add_action( ‘woocommerce_register_form’, ‘wc_register_form_password_repeat’ ); function wc_register_form_password_repeat() { ?>
<label for=”reg_password2”><?php _e( ‘Password Repeat’, ‘woocommerce’ ); ?> * </label> <input type=”password” class=”input-text” name=”password2” id=”reg_password2” value=”<?php if ( ! empty( $_POST[‘password2’] ) ) echo esc_attr( $_POST[‘password2’] ); ?>” />
<?php }Password Do not Match Error:
Please download the woocommerce.php file from the link below and upload/replace it to wp-content/themes/porto/inc/function and check your site after removing the browser cache. https://www.dropbox.com/s/ah5m582syp60jr7/woocommerce.php?dl=0Thanks.
Hi! I don’t need to confirm password but I did not get the password field in registration form, please check my web on aleelo.com/home.
Thanks.
Hi,
Please go to Appearance >> Theme Options >> WooCommerce >> Registration Form and choose field as Full Info and save changes and check your site after removing the browser cache, hope it will solve your issue and if not then please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.
Thanks.
I have chose the Full Info in the Appearance >> Theme Options >> WooCommerce >> Registration Form. Unfortunately, still the password field is missing while the First Name, Last Name and Email fields are there.
To contact you, I cant login to your support system, I forget the password and I cannot reset the password. also I try to create new account with my purchase code, I got a message says your purchase code has been used.
So, I have sent your email (newsmartwave@gmail.com ) my site WP Admin Login details, please check it.
Thanks.
I have chose the Full Info as you suggested and still the password files is missing as you can see the this screen shot link https://prnt.sc/logmm7.
I have sent email with WP Admin Login details.Hi,
I have solved your issue please check your site after removing the browser cache.
And I also setup your support account as well, Please check your email reply.
Thanks.
It’s working well, Thanks for your support.
Missing file in error logs GET /wp-content/themes/porto/js/popper.min.js.map HTTP/1.0
Hi,
Please contact us through our support system with your site WP Admin Login details so we will provide and set the file on your site.
Thanks.
Bug Fix Request: regarding the JS Composer speed optimization… it doesn’t detect the unused shortcodes correctly… example: try a separator with an icon
Hi,
Can you please explain your issue more clearly if possible with the help of screenshot and also through our support system with your site WP Admin Login details so we will check and solve it for you on your site.
Thanks.
I can’t find the option in wp-bakery to do a row color overlay as per your prior instructions. Can you please tell me the new method?
My row settings: https://puu.sh/C8Z4w/10096c22a5.pngPrior instructions: “Please use the image as a background parallax from Row Setting >> Background like show in this screenshot: https://prnt.sc/h9qe0u and then go to Row Setting >> Effect and Enable overlay and set its option as per your requirement like show in this screenshot: https://prnt.sc/h9qe1f your issue will solve.”
Hi,
Can you please make sure that you have Installed and Activated the plugin “Ultimate Addon for Visual Composer” on your site? If not then please Install and Activate it and you will find the particular options you are talking about in the row option.
Please download the updated version of Ultimate Addons for Visual Composer from the link below and install it: https://smartwave.freshdesk.com/support/solutions/articles/12000007851-latest-visual-composer-and-ultimate-addons-for-visual-composer
Thanks.
That was my issue. Thx!
I didn’t find the background image! https://imgur.com/a/0dU8wEU where can i change it ?
Hi,
Please edit your home page you will find Porto Carousel and Porto Inter Active Banner element in it, please edit Porto Inter Active Banner and you will find an option of Banner Image, Just change it from there as per your requirements.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/03/2016. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, I know… there are a empty .png image there… If i delete it heigh 500px is broken but also background image looking there… Please tell me where is the background image ? I want to change
You can see what i say in this picture = https://imgur.com/a/12JOsdd
I find it here = {background-image: url(//sw-themes.com/porto_dummy/wp-content/uploads/2018/01/01n_bg.jpg?id=969)
How did you add this from css files? is it only way the change photo from CSS file ?
Hi,
OK, Please contact us through our support system with your site WP Admin Login details so we will check and provide the place to you with screenshot.
Thanks.
Hi thanks for fast reply.. this is my ticket number: 38323 i sent login details. thank you
Hi,
Thanks for contacting us through our support system we will check and reply your ticket with solution asap.
Have a great day
WPBakery Page Builder not update in version 4.8.4, how to fix it ?
Hi,
Please go to Porto >> Theme License and deactivate the Theme License from your site and then again Activate the Theme with same license and then go to WP-Dashboard >> Appearance >> Install Plugin and update the plugin from there hope you will not find an issue and if yes then please contact us through our support system with your site WP Admin Login details so we will solve your issue.
Thanks.
Amazing last update, thank you!
Feature request: Quick View regardless of what the user clicks on – title or thumbnail; some websites just don’t need singe product pages
Hi,
First of all thanks for the appreciation
Thanks for sharing the suggestion/feature request with us, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
Thanks for your understanding.
Do you have any recommendations on how to add menu rollover effects? The menus are very boring I would like to add effects to them like some of the other themes I have used on themeforest. Thank you!
Hi,
You have to make it possible with the help of Custom CSS as there is no option in the Theme for that.
Please read the below given docs:
1. https://answers.squarespace.com/questions/73438/best-way-to-create-rollover-effect-hover-effect-on-images.html
2. https://speckyboy.com/custom-hover-click-effects-css-javascript/
3. http://www.developerdrive.com/2015/01/8-simple-css-hover-effects/
Thanks.
Purchase Code is not valid or could not connect to the API server. Hm. What do we need to do to fix this? 2nd time. 1st time I got turned off and haven’t used it since because of it… Until this issue of your’s gets fixed, I am unable to install demo content because my code doesn’t work. Thanks.
Please contact our support system to check your issue, you can write ticket number here.
I purchase this theme with PROOF, I want that code to work, period. No “extra” support needed here. Just give me my working code like you were supposed to and I’ll be on my way.
Hi,
We have replied your ticket #38368, Please check your ticket reply and reply to your accordingly and please communicate at one place in your ticket for getting correct and fast response.
Thanks.
I have activated a bunch of other Themeforest Themes that activated no problem on my local WAMP server. 22 to be exact. Why is Porto the only WordPress Theme that has a hard time activating with a legit key? Cannot connect to API server. I don’t get it. Commenting or Uncommenting the curl line did nothing. Any suggestions? I’ve already uninstalled and reinstalled, same results. Unable to activate Porto….
Hi,
We have replied your ticket #38368, Please check your ticket reply and reply to your accordingly and please communicate at one place in your ticket for getting correct and fast response.
Thanks.
Hi,
I installed your demo shop5 theme in a dev WP installation for testing purposes and I see you can choose a color for each color attribute inside “Products / Atributes / Color / Configure terms” but after installing Porto Theme on my live site, I don’t see these options in Products Attributes.
Before purchasing your theme, I already had color attributes and I would just like to add color HEX to each color.
1) What Image Swatch plugin did you use in your demo theme https://www.devtsel.com/dev-test-sites/porto-theme/shop5/shop/ ?
Thanks!
Hi,
I have just tested the Theme at my end and the color palate option in there inside “Products / Attributes / Color / Configure terms”, I think there is some issue on your site, we have to debug your site for solving your issue, Please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.
Thanks.
Dear Team, I want turn off popup form “Subscribe to the Porto eCommerce newsletter”. How do I install? Thanks,
Hi,
The “Subscribe to the Porto eCommerce newsletter” is made using Porto Modal Box element and also some Custom CSS is used to style it, so I suggest you to please contact us through our support system with your site WP Admin Login details so our Technical Support Expert will create same for you on your site.
Thanks.
I can custom this form. But, I want turn on or turn off as you like.
Hi,
If you want to turn it OFF, edit the particular row and click/check YES to disable row and save changes, It will turn OFF your pop up and if you want to turn it ON again just un-check the disable row option.
Thanks.
If I manual to you, You will find “particular row” is where? I don’t know. You manual a people not professional.
Hi,
Please edit the particular page on which the “Subscribe to the Porto eCommerce newsletter” is, and scroll below to the bottom you will find Porto Modal Box element so you have to disable the row of Porto Modal Box element, hope this is bit more clear now and if not then please contact us through our support system with your site WP Admin Login details so we will do it for you.
Thanks.
Thanks, I am done. But, If you talk: Edit “Home page” -> and scroll below to the bottom you will find Porto Modal Box element so you have to disable the row of Porto Modal Box element. I can finish sooner. I think it is option. I was find every where in form, in theme option, and code element.
Hi,
Do not understand you properly now, can you please contact us through our support system with your site WP Admin Login details so our Experts will help you.
Thanks.
Hello, Thank you for the great theme. But i have one problem , some of the fields are not translated to the chosen language. You can see it here: https://imgur.com/a/vjHL3HZ And maybe some other fields, i haven’t checked everything yet.
How can i edit specific field TEXT to chosen language TEXT.If it’s not translated?
Hi,
Can you please contact us through our support system with your site WP Admin and FTP Login details so we will check and solve the issue for you.
Thanks.
@wpbubba – You can change the loader icon color by using this CSS, just define your own color. You see i am using green. You can also set height and width if you want bigger icons.:
.bounce-loader .bounce1, .bounce-loader .bounce2, .bounce-loader .bounce3 { background-color: green !important; }
The above code if you asked for the pagination/infinite scroll loading icon.
Hi,
Thanks @metuza you are very great and again thanks for sharing with other customers and having your part in the community.
Thanks.
can page loader color be changed? I read that the icon can’t be changed. But how about the color?
Hi,
If you are talking about the Loading Overlay when the site loads, then you can change its color by copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and change the color value as per your requirements.
.bounce-loader .bounce1, .bounce-loader .bounce2, .bounce-loader .bounce3 {
background-color: red !important;
box-shadow: 0 0 20px 0 rgba(25,90,200,0.15) !important;
}
And if you are talking about the pagination/infinite loading icon then you can read @metuza comment here: https://themeforest.net/comments/20914170
Thanks.
Hello, what has happened to the “Mini Cart” option in Header Settings, in theme options?? Is it not possible to change the cart icon anymore???
Hi,
We have removed some small changing options from the Theme Options because it makes the Theme heavy and Cart Icon Changing Option is one of them so now you have to change the cart icon with the help of Custom CSS as per your requirements, Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and change the Content Value as per your requirements your issue will solve.
#mini-cart .minicart-icon:before {
content: "\f217";
font-family: "FontAwesome" !important;
}
And you can find the Content for any of the Icon from this link: https://fontawesome.com/icons?q=cart&d=gallery
Thanks.
Great. Thanks for the quick reply.
Most Welcome
Hi,
What is the process for setting the mobile breakpoint – i assume its only done through CSS since I’m not finding an option in the backend.
Please advise.
Thanks, Ryan.
Hi,
Can you please explain it more clearly, that what exactly you want to do? I mean where and why you want to set the mobile breakpoint so I’ll provide you the exact solution if possible.
Thanks.
Hi,
I think I can keep my menu in place down to 600px screen size. I need the toggle to come up only < 600px. Somewhere it seems set for 990px.
Ryan.
Hi,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
@media (max-width: 600px){
#header .mobile-toggle {
display: inline-block !important;
}
}
@media (max-width: 600px){
.main-menu-wrap {
display: none !important;
}
}
@media (max-width: 600px){
#header .main-menu {
display: none !important;
}
}
Hope it will solve your issue.
Thanks.
how do I get rid of or edit that annoying on the popup when the home page opens ??? also on some inner pages i’m getting a huge logo on the center of the page towards the header. I didn’t do a fresh install I put this over an existing shop which I hated their theme. so far i’m liking the porto if I can get rid of that annoying popup and the huge logo on the page. the logo showing is my featured page image.
found where I edit that modal box, still hunting to find my featured image problem if I find it I will write on here in this post.
so if my search reading is correct, the featured image shows on any page that has a featured image in this theme? that is crazy ! especially when facebook posts and tweets rely on that !
Hi,
Can you please contact us through our support system with your site WP Admin Login details and also provide us the screenshot of the issue there so we will check and solve the issue for you on your site.
Thanks.
