23243 comments found.
Hello. Updating to 4.8.5 still hasn’t resolved the issue with the cart icon on mobile. Please fix ASAP.
Hi,
I have just tested your site now at my end and now it works perfectly fine at my end please see this screenshot: https://pasteboard.co/HPqueCG.jpg
Now it’s just the cache issue at your end nothing else, so please check your site after removing the server, site and browser cache hope you will not find this issue.
Thanks.
Ugh. This is incredibly frustrating. The mobile menu is now the main menu and the top navigation menu. How do you change this??
Hi,
If you do not want to show the Top Navigation in Mobile Panel then please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
@media(max-width: 991px){
ul#menu-top-navigation-1 {
display: none !important;
}
}
Thanks.
I think my website https://hocceo.com/ is a good sample sites
Yes Absolutely 
Constant updates…every 4 or 5 days another update…usually to fix the bugs in the previous update…i have to back up my site, do the update, fix all the things the update ruined…update again…more updates…seriously you do not need to update this 30 times a year FFS
Hi,
Sorry for the inconvenience, but as you know that there are some plugins in the theme which are required and recommended ones like WP bakery and WooCommerce and Slider Revolution etc, and they all updated their plugin almost 10 times with in last 3 months, so when ever the plugins are updated we have to update the theme for making it compatible with the plugins, and as you know that we have introduced a brand new feature Header Builder in our latest release so when we released it some customers dis-like it then we again have to update the theme and included both theme options panels as well and like this some time we have to fix some minor issues so for that we have to update the theme and we update the theme because of you, we do not want you and any customer face any theme issue so that is the reason we update the theme, hope you can understand now.
Thanks for your understanding.
Ok thank you for the explanation.
Most Welcome!
Now, If you do not mind can you please change your given bad review to 5 stars as I explain all the situation to you, and if you find any difficulty in updating the Theme then please contact us through our support system with your site WP Admin and CPanel Login details so we will update the Theme for you and also create a video of updating process as well for you, so that you will never find any difficulty in updating the Theme.
Looking forward for your cooperation.
how to use porto image frame as “slider” which can replace slide revelution
Hi,
Yes, you can, Please use Porto Carousel element and set it as per your requirements and then use Porto image Frame inside Porto Carousel element multiple times as per your requirements, it will work for you like a slider .
Thanks.
Hi guys, any recommendations on what plugin for cache is good with your theme for ex. w3 total cache is that any good?
Hi,
Please read and follow the instructions given in the theme documentation about the site speed up: https://www.portotheme.com/wordpress/porto/documentation/?s=speed
OR
This is quite normal for all WordPress Websites. It is not the Theme-specific, but how Wordpress works. All Wordpress sites need to be optimized once launched.
You will need to optimize certain aspects of the Website in order to optimize the page load speeds.
You can use the GTmetrix page and follow the Recommendations they show you on your Results page. https://gtmetrix.com/reports/zenwallarts.com/c3P4QuxF
And Pingdom: https://tools.pingdom.com/#!/cJBIIC/https://zenwallarts.com/
First of all, you need to optimize all the images, you can use this plugin, which takes care of this:
https://wordpress.org/plugins/ewww-image-optimizer/For minify CSS, JS, HTML, the Theme has this feature: Porto >> Speed Optimization Wizard
If this still doesn’t help, then you can use a Caching Plugin like W3 Cache plugin. And you can use a CDN Service, Free or Paid ones, like Cloudflare, or MaXCDN, or Stackpath.
As a last resort, you can use a CDN Service.
There’s Free one: https://www.cloudflare.com/
Or Paid ones (generally costs less than $5 a month):
https://www.stackpath.com/services/content-delivery-network-cdn/https://bunnycdn.com/
Further, this is the best and comprehensive guide to speed up your website, we highly recommend to follow it: https://www.dropbox.com/s/djgfw8whwx607is/The%20Need%20For%20Site%20Speed.pdf?dl=1
Some helpful docs:
https://wpfixit.com/why-is-woocommerce-so-slow/https://gist.github.com/DevinWalker/7621777
https://woocommerce.com/posts/woocommerce-site-slow-fixes/
https://wp-rocket.me/blog/7-effective-ways-fix-slow-woocommerce-store
Hope this helps.
Thanks
Have a nice day
How to display products SKU number in product category, not in product page, have that options?
Hi,
Sorry to say that but you can show the SKU on single product page not on Category, and you can turn it ON/OFF as per your requirements from Appearance >> Theme Options >> WooCommerce >> Single Product.
Thanks.
Really? We expect theme Porto to support that option….
Hi,
Thanks for sharing the suggestion/feature request with us, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
Thanks for your understanding.
Hi, where can i edit the menu “eng” “usd” , i cant find it in menu setting
Hi,
Please read about it here in the Theme Documentation: https://www.portotheme.com/wordpress/porto/documentation/faq/how-to-setup-language-switcher-and-currency-switcher/
Thanks.
Hello, i want to buy porto but i didnt catch the sales by about 5 minutes (for 39 dollars) will there be any sale like this soon?
Sorry to hear that. Unfortunately there will be no sale anymore.
Hi. I have bought your themes and have a purchase code. How can ı get psd. files of themes to show to the customer?
Hi,
Sorry to say that but this is not possible, and the PSD files is not included in the Theme package, It is not written any where on the item page.
Thanks.
Waiting for support, new update has broken the cart icon in the header in Firefox and mobile… Losing sales because of this mess :/
Hi,
Can you please send me the ticket number which you have created in the support system so I will check and reply it ASAP.
Thanks.
38427
Hi,
We have replied your ticket, Please check your ticket reply and reply to your ticket accordingly.
Thanks.
With useless response telling me that it works on Chrome desktop! I already said it works on Chrome desktop!! It doesn’t work on mobile or other desktop browsers, someone needs to look at this properly, other customers have this too by looks of comments above! Please sort this out, we’ve lost a days income because of a ridiculous error!
Hi,
Yes Dear, You are right, and my previous message in your ticket was just for the confirmation of your message that you were also right that it does not work on Firefox browser as well and also not on mobile, and I think it is any third party plugin confliction on your site, So I need to debug your site which includes deactivating all the third party plugins as well, so I need your permission for debugging your site.
And Please communicate at one place by giving the reply to your ticket.
Thanks.
I did respond to all in support, they took a long time to respond and now they’re coming back and saying we have a CDN and caching turned on, they’ve turned off the caching and we don’t use a CDN… The problem still exists and I see other customers reporting it too… So someone needs to take this a bit more seriously and get this fixed… Your support in the past has been a lot better, right now it’s awful…!!!
Hi,
I am not seeing any delay in replying of your ticket from our support team: https://pasteboard.co/HPnxX8Q.png
And there are proper standards of taking and giving support we also have to solve other customers issues as well, we are not only here to provide the support for only a single Customer.
And The CDN is enabled on your site, you can see in your ticket reply, our team provided you the screenshot, and please check our Live Demos on mobile as well, there is no issue in the Theme but the issue is only on the Customers site, who are reporting it and for solving this we need Admin and CPanel access from the customers.
And now please do not blame the Support Team as they are helping you continuously and you have to understand the support rules as well, The reply takes some time.
Thanks for your understanding and reply to your ticket now,not here for the same matter.
Hi,
We have released a new version of the Theme in which we have solved your issue, Please check the changelog here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
And please update your theme to the latest version. your issue will solve.
Thanks.
Hello, Is it possible to have the 5.6 version of WP Bakery ? Thank you.
Hi,
We have released the updated version of the theme yesterday the Porto 4.8.4 version also included the latest version of WP Bakery 5.6. Please update the theme to the latest version you will get the latest WP bakery version too. Please read the changelog here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
Thanks.
Ok, thank you. I read that your plugin was compatible with Wordpress 5.0 but Wordpess doesn’t offer me the automatic update to the new version. Is it normal ?
Hi,
No Problem, You can use the Theme easily with WordPress version 4.x as well .
Thanks.
I just upgrade to newest version and shopping cart button on mobile on header isn’t showing the drop down cart now when clicked, also on mobile and desktop on the my cart page the discount code doesn’t let you enter a discount code when you click the drop down arrow to enter code. I just reverted to V4.8.3 using shop 14 and the main header cart button is working on mobile now but the discount code are is still not working.
ok I’m still on v4.8.3 but I switched the cart on theme settings to V1 cart style and now the discount code box is working and again the header cart drop down is working on v.4.8.3 . also I write these comments in here so other Porto owners who are smart like me search the comments for help since support is super busy helping the people who refuse to search or find solutions to solve issues.
Sounds Great that you have solved the issue by your self. You are the best
Thanks for contacting us,
Have a great day
Thanks but take a look at the error I mention because many will complain about the no drop down cart on mobile and discount box when they upgrade 
Hi,
Sure we will look through it. Thanks for sharing and contacting us.
Have a great day
Hello good afternoon, after updating to the latest version of the theme, the last tweets widget shows tweets that are not ours, they are yours. In the widget we have our data from our app but it shows yours. How is this possible? Thank you
Hi,
It is really strange issue. This issue is never reported to us, you are the first one to report this, we really have to look your site. Can you please send us site login details through our support system so I will check and solve the issue on your site.
Thanks.
It´s solved thanks
Sound’s Great!
A verification email is sent when a customer signs up for an account using an email address. How can I do this? Thank you
Hi,
You can download this plugin to your website:
https://github.com/wp-plugins/woocommerce-email-verificationAnd then follow the following instructions:
Installation Instruction & Configuration
In the admin panel plugins page click Add New. Then click on “upload” link. Select the downloaded zip file and install it OR Download the zip file and extract it. Upload “woocommerce email verification” folder to your plugins directory (wp-content/plugins/).
Activate the plugin through the ‘Plugins’ menu in WordPress.
Create a page with name “activate”. (URL should be yourwebsitedomain.com/activate) and put the following short code and save it. [woocommerce-email-verification]
Hope it helps!
Hi, my web site log in section is now looking like this = https://imgur.com/a/NaqVWzw
Hi,
Can you please explain what the issue you are facing on the login form? I do not understand your issue from the screenshot, can you please explain.
Thanks.
Thanks for your great theme, I have a problem relating the woo-commerce registration form.
Unlike your shop 2 Demo, the registration form contains only the Email field in short info or First Name, Last Name and Email fields in full Info without password fields, so the customer can not create a password to login the next time because of the missing field. Also when customer clicks the Create Account check box in check out page get nothing instead of password field.
Please help me to solve this issue, I can not access your support system and yesterday I have sent the WP Admin details and Purchase code to your email newsmartwave@gmail.com , please check it.
Hi,
How to Add Confirm Password Field to the Registration/ My Account Page:
Please copy and paste the below-given code to the function.php file and check your site after removing the browser cache.
add_action( ‘woocommerce_register_form’, ‘wc_register_form_password_repeat’ ); function wc_register_form_password_repeat() { ?>
<label for=”reg_password2”><?php _e( ‘Password Repeat’, ‘woocommerce’ ); ?> * </label> <input type=”password” class=”input-text” name=”password2” id=”reg_password2” value=”<?php if ( ! empty( $_POST[‘password2’] ) ) echo esc_attr( $_POST[‘password2’] ); ?>” />
<?php }Password Do not Match Error:
Please download the woocommerce.php file from the link below and upload/replace it to wp-content/themes/porto/inc/function and check your site after removing the browser cache. https://www.dropbox.com/s/ah5m582syp60jr7/woocommerce.php?dl=0Thanks.
Hi! I don’t need to confirm password but I did not get the password field in registration form, please check my web on aleelo.com/home.
Thanks.
Hi,
Please go to Appearance >> Theme Options >> WooCommerce >> Registration Form and choose field as Full Info and save changes and check your site after removing the browser cache, hope it will solve your issue and if not then please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.
Thanks.
I have chose the Full Info in the Appearance >> Theme Options >> WooCommerce >> Registration Form. Unfortunately, still the password field is missing while the First Name, Last Name and Email fields are there.
To contact you, I cant login to your support system, I forget the password and I cannot reset the password. also I try to create new account with my purchase code, I got a message says your purchase code has been used.
So, I have sent your email (newsmartwave@gmail.com ) my site WP Admin Login details, please check it.
Thanks.
I have chose the Full Info as you suggested and still the password files is missing as you can see the this screen shot link https://prnt.sc/logmm7.
I have sent email with WP Admin Login details.Hi,
I have solved your issue please check your site after removing the browser cache.
And I also setup your support account as well, Please check your email reply.
Thanks.
It’s working well, Thanks for your support.
Missing file in error logs GET /wp-content/themes/porto/js/popper.min.js.map HTTP/1.0
Hi,
Please contact us through our support system with your site WP Admin Login details so we will provide and set the file on your site.
Thanks.
Bug Fix Request: regarding the JS Composer speed optimization… it doesn’t detect the unused shortcodes correctly… example: try a separator with an icon
Hi,
Can you please explain your issue more clearly if possible with the help of screenshot and also through our support system with your site WP Admin Login details so we will check and solve it for you on your site.
Thanks.
I can’t find the option in wp-bakery to do a row color overlay as per your prior instructions. Can you please tell me the new method?
My row settings: https://puu.sh/C8Z4w/10096c22a5.pngPrior instructions: “Please use the image as a background parallax from Row Setting >> Background like show in this screenshot: https://prnt.sc/h9qe0u and then go to Row Setting >> Effect and Enable overlay and set its option as per your requirement like show in this screenshot: https://prnt.sc/h9qe1f your issue will solve.”
Hi,
Can you please make sure that you have Installed and Activated the plugin “Ultimate Addon for Visual Composer” on your site? If not then please Install and Activate it and you will find the particular options you are talking about in the row option.
Please download the updated version of Ultimate Addons for Visual Composer from the link below and install it: https://smartwave.freshdesk.com/support/solutions/articles/12000007851-latest-visual-composer-and-ultimate-addons-for-visual-composer
Thanks.
That was my issue. Thx!
I didn’t find the background image! https://imgur.com/a/0dU8wEU where can i change it ?
Hi,
Please edit your home page you will find Porto Carousel and Porto Inter Active Banner element in it, please edit Porto Inter Active Banner and you will find an option of Banner Image, Just change it from there as per your requirements.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/03/2016. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, I know… there are a empty .png image there… If i delete it heigh 500px is broken but also background image looking there… Please tell me where is the background image ? I want to change
You can see what i say in this picture = https://imgur.com/a/12JOsdd
I find it here = {background-image: url(//sw-themes.com/porto_dummy/wp-content/uploads/2018/01/01n_bg.jpg?id=969)
How did you add this from css files? is it only way the change photo from CSS file ?
Hi,
OK, Please contact us through our support system with your site WP Admin Login details so we will check and provide the place to you with screenshot.
Thanks.
Hi thanks for fast reply.. this is my ticket number: 38323 i sent login details. thank you
Hi,
Thanks for contacting us through our support system we will check and reply your ticket with solution asap.
Have a great day
