23242 comments found.
Hello, get this message: Your theme (Porto Child) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:
Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version. If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.
after upgrading woocommerce to wordpress 4.9.8. Thanks
Hi,
Please make sure that you have updated the Theme properly and also the Parent Theme is activated on your site, if not then please activate the Parent Theme on your site and then check after removing the cache hope you will not find this issue, This issue mostly occurs when you Customize the Theme using Child Theme and the child Theme is active on the site, and if in case you are getting these warning with the Parent Theme activate then please go to WooCommerce >> Status and make sure that you are using the latest version of WooCommerce plugin and the WooCommerce database is updated with the same version as WooCommerce if not then please update it and check your site after removing the cache hope you will not find an issue and if yes then please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.
Thanks.
It looks like the CSS completely changes on different platforms. For instance its how it should be on mobile, windows desktop. However, its completely different on apple mac.
Hi,
First of all please make sure that you are using the latest version of the Theme and Plugins and if not then please update it and then please make sure to check/test the Theme on latest Safari version 11+ on Mac, because latest bootstrap and CSS has some new standards which Safari for MAC older versions not follow and destroy the design of the site.
I am sure you will not find an issue or finally if the issue there on latest Safari on MAC then please contact us through our support system with your site WP Admin Login details so we will check it for you.
Thanks.
Without child theme interference, since the last theme (4.8.5) and woocommerce (3.5.2) updates:
- no minification plugin seems to be errorless - 4 woocommerce templates outdated
Hi,
Please make sure that you have also updated the WooCommerce plugin as well.
And also make sure that you have activated the Parent Theme on your site but not the Child Theme, Some times your own Customization in the Child Theme creates an issue on the site, so Please try to activate the Parent theme and then check your site after removing the browser cache hope you will not find an issue and if yes then please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.
Thanks.
If I use Fast Velocity Minify, should I disable Porto “Speed Optimize Wizard”’s own minification?
Hi,
No, It is not necessary, but if it is creating an issue on your site then please try to disable one at a time and then check that will this work for you.
Thanks.
Disable what one at a time?
Hi,
As you told “If I use Fast Velocity Minify, should I disable Porto “Speed Optimize Wizard”’s own minification?”
So I replied for that, If it is creating an issue on your site to using both at the same time then disable one and use one at a time and if both work fine on your site at a time then use both.
Thanks.
Hello, Great theme! Where can i disable the pop-up on the homepage? Kind regards,
Hi,
Please edit your homepage and scroll below to the bottom you will find Porto Modal Box element like showing in this screenshot: https://pasteboard.co/HAmqYgB.png so that modal box is generated using that Modal Box Element and the styling and Background image is being set for it via Custom CSS you will find in the Theme Options >> Skin >> Custom CSS as showing in this screenshot: https://pasteboard.co/HAmsBWL.png & https://pasteboard.co/HAmt6lU.png
If you want to remove the Pop-Up, just simply delete the Porto Modal Box element.
Thanks
Hi,
Today I updated your theme to the latest version. After updating your theme to the latest version, 2 things happened;
1) “Welcome Message” at top header is not showing up in mobile devices like iPhone, Samsung and etc. The “welcome message” at top header is showing up in web browser on computer, but it’s not showing in mobile devices. Can you please help me fix this?
2) Wordpress admin dashboard said: Your theme (Porto Child Theme) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:
Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version.
If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.Can you please help me fix this problems please?
Thank you jpg prob
I have also submitted a support ticket.
Hi,
We are facing higher than the normal amount of tickets, so maybe the reply with solution comes little late, We are apologizing for that, so please be patience now, once our ticket will be resolved you will get the reply of your ticket.
Thanks for your understanding.
Hi sent a request via support yesterday no answer
Hi,
We have already replied and solved your issue in your ticket #38521, and the reply of your ticket has been sent.
Thanks.
Is it possible to send an automatic repsonse email whenever the user fill and send the newsletter subscribtion?
Hi,
Sorry to say that but this is not possible as we have used Contact Form 7 for setting the email subscription field in the newsletter subscription pop up and it has no option foe sending automatic email, You have to use any third party plugin for that for achieving your needs.
Thanks.
hello i would like to know, in shop page , how to put the Categories Views on the first line and put the products from the line that follows.
Hi,
Please go to WP-Dashboard >> WooComerce >> Setting and click on the Customizer link, it will take you to the WooCommerce Customizer and there you will find WooCommerce Option so go to WooCommerce >> Product Catalog and you will find an option “Shop Page Display” set it as Categories and Products and save changes and check your site after removing the browser cache.
Please read this doc: https://atlantisthemes.com/woocommerce-categories/
Thanks.
Everytime the same issue when i want to update porto theme… Now all woocommerce products are not showing except 1
every time an update is pushed, there are so many new issues and i after hours of trouble shooting i’m not able to fix anything… + i’m not going to involve and purchase extra support every time i need to update the theme…
Other theme updates go flawless… except porto.. NIGHTMARE
We’re sorry to hear that you had a trouble with Porto. But please understand that there can be some conflicts between new version update and your own customization. It’s same for all developers that we should do something when Wordpress generates new version release. We always work hard to improve Porto and add new features. If we did not do add any more features into Porto, just leave as it was before, you would face no issues. Again, it’s same for us, all authors should update theme engines when wordpress releases new version, any themes can not go smooth with such update while there were massive updates. With same meaning, customers may need some works when new theme version is released with massive update. Please contact our support system if you have trouble with Porto, our support team is always ready for you.
Thanks for your understand.
I did not do any customization. i started from a demo and moved on with that.
Updated as previously… -> Upload Zip to Cpanel File manager and extract it after backing up old theme -> Save theme options after that to make menu working again -> Update all plugins and WP
it’s visible but woocommerce only shows 1 product
Hi,
Please contact us through our support system with your site WP and CPanel Login details so we will check and solve it for you.
Thanks.
Hi,
I got an error when using the preview after the theme installation is complete
Parse error: syntax error, unexpected ’.’, expecting ‘)’ in /wp-content/themes/porto/inc/plugins/plugins.php on line 24
Already tried to close all plugins but still get the same error message
Hi,
The issue you are facing is because of the PHP version, Your site is using the PHP version below 5.6 which is not compatible with the theme so you have to change the PHP version of your site to minimum 5.6 and also please make sure that your server requirements must meet the latest theme minimum requirements as given in the theme documentation here: http://www.portotheme.com/wordpress/porto/documentation/ And please try to upload the theme via Cpanel again as showing in the Complete Video Installation Guide of WordPress here: https://www.youtube.com/watch?v=U6mqyuDF4GY&feature=youtu.be
Hope you will not find an issue if yes then please contact us through our support system with your site WP and Cpanel Login details so we will solve it for you.
Thanks.
Hi, After Cpanel updated the PHP version, it can already be started, thanks.
Sound’s Great! 
Hi,
I just updated to your latest update version.. and I’m getting:
Your theme (Porto Child Theme) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this: Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version. If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.
What’s wrong?
Hi,
Please make sure that you have been activated the Parent Theme on your site, If not then please activate Parent Theme on your site and check your site after removing the browser cache, It mostly occurs because of the Child Theme Customization, as you may have old templates in your Child Theme.
Please also make sure that the plugin is also updated on your site and if not then please update the plugin first.
Hope you will not find an issue.
Thanks.
Hello, is there a way to stop main menu expanding a little for a second then settling down when a link is clicked. This happens with a clean install of the theme with shop demo 13 main menu. It is quite annoying when the menu wobbles. Thank you
Hi,
Your menu is big and you have to set this CSS which as standard is set to -2000px. Add this new with -3000px and your problem will solve.
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.mega-menu .popup { top: -3000px !important; }
Thanks.
Thank you for very fast response. I have added the css code but it made no difference. May be you’ve misunderstood the problem. Clicking on a main menu link menu width expands at page load, then shrinks back to intended style after page load. I have checked all other porto demos on themeforest, they all have this problem. Menu wobbles after clicking a link. any other thoughts? In waht sequence the css files are loaded for front end please?
It is fixed now by disabling Skin>Typhography>Enable Web Font Loader for Google Fonts . Do I need that enabled for the theme to use Oswald and Open Sans fonts?
Hi,
Yes you have to enable it for using it.
Thanks.
I updated the theme but it didnt update WPBakery. Could you please send me the latest version of Ultimate Addons for WPBakery Page Builder?
Hi,
Please go to Porto >> Theme License and deactivate the License from the Theme by clicking on the deactivate button and then again activate the Theme with the same purchase code then go to Appearance >> Install Plugins and update the WP Bakery plugin from there, hope you will not find an issue.
and Please download the updated version of Ultimate Addons for Visual Composer from the link below and install it: https://smartwave.freshdesk.com/support/solutions/articles/12000007851-latest-visual-composer-and-ultimate-addons-for-visual-composer
Thanks.
I am currently working on localhost, and it says Purchase Code is not valid or could not connect to the API server!
Hi,
This issue mostly occurs because of 2 reasons, CURL is disabled or server restriction.
Please enable curl extension form server this will fix your issue. This extension is required for the registration process.
Or
The issue mostly occurs when the server has any kind of restriction and do not allow to communicate your server with our internal server for activation, so please ask your hosting provider to remove all sorts/kinds of restrictions from your account and deactivate the firewalls for some time until you activate the theme. Otherwise please try test the theme on any live test/server which has no restriction hope you will not find an issue.
Thanks.
We were checking themes on themeforest for compatibility with our WordPress EasyCart eCommerce system.
We wanted to let you know it is fully compatible with our eCommerce plugin, so might be worth showing this to customers and we can add to our collection for our customers to look at.
1. You can show it is compatible with WP EasyCart by selecting this in your themes compatibility category. Themeforest has added our plugin to the compatibility list and is worth selecting.
2. You can add a tag for ‘WP EasyCart’ to your theme so our users can search for it.
If you have any questions, let us know… and let us know and we will add you to our collection and eCommerce users.
The EasyCart Team
Hi,
Thanks for your suggestion, I am forwarding your suggestion to the development department then they will check it, test it and look through it.
Thanks.
Sounds good…
hi dear need demo for event-and-conference
Hi,
Please check our Pre-Built Event Demo here: https://www.portotheme.com/wordpress/porto/event/
Thanks.
Hi,
I added some social tracking code js into the theme javascript area in the theme options and it has crashed my site. Where is the phpmyadmin field for where that javascript text is stored?
Ryan.
Hi,
It’s stored in the database, within the wp_posts table, under the custom_js post type, where the post name is the theme slug. There you also have the related customize_changeset and revision post types.
The custom js post ID is also stored in the wp_options table under each theme mods, e.g. theme_mods_porto for Porto.
Thanks.
Hi,
Can you provide some assistance with this.. I’ve checked these tables and do not see anything for custom_js.. custom_css is the last one i see alphabetically… the error i see on the theme options page is:
Uncaught ReferenceError: _ is not defined at HTMLDocument.<anonymous> (themes.php?page=porto_settings:3122) at i (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=4.9.8:2) at Object.fireWith [as resolveWith] (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=4.9.8:2) at Function.ready (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=4.9.8:2) at HTMLDocument.K (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=4.9.8:2)
Hi,
Can you please contact us through our support system with your site WP Admin and CPanel Login details so we will check and solve it for you.
Thanks.
Hello.. I am trying to use the porto modal box to show my terms & conditions in a popup but it seems like it does not use line breaks etc. correctly. Any text like below is displayed in one line and if i use
they are removed after saving.
text line1 text line 2 text line 3
Text like this goes as this: text line1text line 2text line 3
Is it possible at all to use modal box for text content?
Hi,
Have you tested it with the default WP Bakery Text Block Element ?? If no then please check, you will find the same behavior, and this is the default functionality of the WP Bakery, It does not save line break.
Hope this will help you.
Thanks.
Hello.. Yes i have tested texblock and also tested lightbox, both works perfectly fine and display in frontend exactly as written in. But modal box does not, it does not display linebreaks etc in frontend so text get messed up.
Hi,
Can you please contact us through our support system with your site WP Admin Login details so we will check it for you because it works fine at my end.
Thanks.
Hello, I’ve been using your theme to build my site and so far it’s been a good experience. I do have a couple of questions and issues that I’d like your help with.
The three questions I have are, does the skin support any sort of social login by default? Does it have a “thank you” page template for after purchase? Does it have a “cookie popup” option somewhere in the settings? Bascally, are this elements present in the skin somewhere, or are separate plugins required for all these functions?
Also, I’m having some trouble implementing a responsive Porto Interactive Banner. The mobile version doesn’t seem to scale text properly. Is there any code that I can insert to rectify this?
Thanks for this great theme!
Hi,
First of all thanks for your appreciation
1. Sorry to say that but there is no option in the Theme for Social Login feature, so you have to use any third party plugin for this but at your own risk because it is clearly written on the item support page that we do not provide support for any third party plugin issue.
2. As you know that we have used WooCommerce plugin in the Theme and WooCommerce has its default functionality of Thank You Page after making an order.
3. Again sorry to say that but there is no option in the Theme for cookie pop up feature, so you have to use any third party plugin for this as well.
4. Yes, we have used simple Custom CSS and Custom JavaScript to making the Porto InterActive Banner Responsive, so please contact us through our support system with your site WP Admin Login details so we will set it for you on your site.
Thanks.
Hello. Updating to 4.8.5 still hasn’t resolved the issue with the cart icon on mobile. Please fix ASAP.
Hi,
I have just tested your site now at my end and now it works perfectly fine at my end please see this screenshot: https://pasteboard.co/HPqueCG.jpg
Now it’s just the cache issue at your end nothing else, so please check your site after removing the server, site and browser cache hope you will not find this issue.
Thanks.
Ugh. This is incredibly frustrating. The mobile menu is now the main menu and the top navigation menu. How do you change this??
Hi,
If you do not want to show the Top Navigation in Mobile Panel then please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
@media(max-width: 991px){
ul#menu-top-navigation-1 {
display: none !important;
}
}
Thanks.
