19077 comments found.
Can I use this on multiple domains of mine?
Hi,
in reference to Themeforest license and agreements, once purchased license can be used for one site/domain only. If you want to use this theme for few sites, then you must buy as many licenses as many sites you want to build. This applies to all themes on this marketplace and there is no other license available.
For more details about the license of all products on Themeforest, please navigate to https://themeforest.net/licenses/standard
Best regards,
Muffin Group team
Please, how do I narrow the white space between the image below with the header image. See the link.
I want to place the image close to the header.
https://prnt.sc/losrorHey,
please send us link to page/s where you would like to do above modification first so we can have a closer look and provide best possible solution.
Best regards,
Muffin Group team
In regards to the following post (link below), I’m just wondering if there is a solution or a way to display the 1st element as the photo and 2nd element as text on mobile only? (I understand it currently displays the elements as they appear left to right and top to bottom).
https://themeforest.net/item/betheme-responsive-multipurpose-wordpress-theme/7758048/comments?utf8=%E2%9C%93&term=empowermentinaction.co.uk&from_buyers_and_authors_only=0&order_by=relevanceHey,
we are sorry but we do not have such possibility included.
Best regards,
Muffin Group team
Hi, is it possible to select which accordion item I want to open first? When I look at your documentation and the questions already asked, what i see is either open the first accordion or open all. I don’t want to change the disposition of my accordion items, I just want the second item of the accordion to open first. I tried with the shortcode accordion title=”” open1st=”0” openAll=”0” style=”“Content/accordion_item I changed the number for open1st and put 2 instead of 1 but it does nothing. Can you help me please ? Thanks
Hi,
we are sorry but we do not have an option to choose which accordion should be open on load.
Best regards,
Muffin Group team
Oh ok, thanks
No problem.
Please, a would really appreciate your help. thanks, Nathalie
Hi Nathalie,
1. To decrease the space between the header and content, please use the custom css below:
@media only screen and (max-width:767px) {
body:not(.template-slider):not(.header-simple) #Header {
min-height: 190px;
background-position: center 202px;
}
}
2. The second link, does not work.
Best regards,
Muffin Group team
Hello! I meant the desktop version: http://www.panartesanal-mamacocha.cl/contacto-pan-artesanal-integral/ and http://www.panartesanal-mamacocha.cl/producto/pan-100-integral-aceituna-de-azapa/ there is a really big space there.
I’m wotking with static css. Thank you
Which space do you mean exactly and what you would like to do? Would be great if you can attach the screenshot of what you see on your end so we can avoid confuse.
Dear Sir, even after adding API, the google maps on contact us page is giving error:
Oops! Something went wrong. This page didn’t load Google Maps correctly. See the …..
Please let us know how to resolve this error
Hi,
you got this Javascript error because you forgot to set Google Maps API key under Theme options > Global > Advanced section which is required by Google or if you already set proper API key, one of your 3rd party plugins must overwrite BeTheme API key. More details about setting up this key, you can find on http://forum.muffingroup.com/betheme/discussion/17711/this-page-didn-t-load-google-maps-correctly-google-maps-api-key
Best regards,
Muffin Group team
I have a lot of problems with your new pagespeed system. Every time I make a change to my css file, the change does not happen, if I change photos to an ecommerce product the new photo does not appear (in the old photo a string is added to the photo name (/ wp-content / uploads / 2017/06 /xpurificante.jpg.pagespeed.ic.Yxk6X2zJs-.jpg), I deleted the browser cache, I installed the Wp Super Cache plugin to clear the wordpress cache but nothing has changed. To my css file is added the string pagespeed.cf ….... How can I solve? Thank you in advance!
Hi,
what “page speed system” do you mean? We are sorry but we do not understand as we do not have anything like this included.
Best regards,
Muffin Group team
Excuse me I do not know if it depends on you or not, I’m trying to understand, from the linked image (https://ibb.co/72rYBMF) will probably understand better, I see the string “pagespeed.cf ….” both my css and the image, I have not uploaded no plugins or other actions related to loading speed, so I can not understand what it is. The problem is that if I make changes, like simply changing the photo to a product, it does not allow me to do it, same thing if I try to make changes to the css that I have created inside the child.
Excuse me I do not know if it depends on you or not, I’m trying to understand, from the linked image (https://ibb.co/72rYBMF) will probably understand better, I see the string “pagespeed.cf ….” both my css and the image, I have not uploaded no plugins or other actions related to loading speed, so I can not understand what it is. The problem is that if I make changes, like simply changing the photo to a product, it does not allow me to do it, same thing if I try to make changes to the css that I have created inside the child.
This does not come with the theme. We suggest to check 3rd party plugins or other addons that may work on server side. However, if you won’t find anything, we recommend to re-install whole WordPress.
When I go to the discussion forum here https://forum.muffingroup.com/betheme/discussions I am not able to post anything, because the role shows as expired even though I already had extended one of my licenses and have just bought a brand new license.
How can I get private support?
Thank you!
Hey,
to send us private message, please use the contact form on the right at https://themeforest.net/user/muffingroup#contact 
Best regards,
Muffin Group team
Hi, still love Betheme but I’ve run across an issue I can’t seem to solve. I’ve installed WooCommerce but can’t seem to find out a way to add an image to the background of the header. There is no featured image on product pages and no page options to add in an image with. Would love it if you can help with this.
Hi,
please send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can have a closer look. Please do not forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
Hi, we are using BIke Demo…. the entire theme is Yellowish in Colour…. Can we change the Yellow Colour into Blue by changing any settings
Hey,
yes, you can change general skin colour under BeTheme Options > Colors > General section.
Best regards,
Muffin Group team
I am not able to update the theme anymore. Even though the Envato key is validated and confirmed to be okay the muffingroup servers only provides a package that has no files inside. The theme still seems to be active and sold, so I wonder why I am not able to get any updates from the muffinggroup server?
Hi,
please send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can take a closer look. Please do not forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
I understand my support period is over. Appreciate if you guys can help me with this issue. How can I add a small icon next to the menu submenu. ( Grateful if you can let me know how to change the color and icon size as well. Many thanks
Hey,
all details about adding icons next to menu items, you can find on support forum.
Best regards,
Muffin Group team
Friend how can I increase the header image? See the item here https://prnt.sc/loc83u
Hey,
this could be done with custom css only. If you will send us link to your page, where want do this, we will provide you such css declaration.
Best regards,
Muffin Group team
Thanks for the reply, but I have provided the image link. This is no comment.
https://prnt.sc/loc83u(I want to increase the width of the header image in Post, Portifolio etc).
Only on the main page that I will not use!
Yes, we know what you have provided. But we need the link to your own website where you have this section so we can avoid confuse and provide best possible solution.
if I choose the Splash theme, how do I prevent the different demo sites to redirect the page to your website? is there a way to keep all the pre-built demo sites within my domain ?
Hi,
if you want to have all pre-built websites on your side, you have to create separate WordPress installation for each demo. Later, do the import of each pre-built website for separate WP installations.
When above is done, you can edit Splash page to change links that redirects to demos.
Best regards,
Muffin Group team
But will I be able to use the same license for each demo that I create? I was going to create subdomains for each demo but will each wordpress installation asks me for a product license ? and if it does will I be able to re-use my original one on all the demo installations?
Yes, you can use same license for unlimited number of sub-domains but the whole trick is that you have to register license for main domain first and only then, you can register same license/key for its sub-domains.
Great theme!
Thank you! 
I believe I have followed the directions to set up social icons top and bottom of website to include directions found here in ‘comments’ I am using https://themes.muffingroup.com/be/driving/ my website is https://nwnaturallighting.com/
I can make things in the action bar show up…ie phone number, but I am unable to make the social icons show up. Please help.
Hey,
the reason why you do not see the social icons is that you change their size to 1px with custom css, what you can see on the following screenshot http://prntscr.com/loe1x6
Best regards,
Muffin Group team
I really appreciate your assistance and both my client and I love your theme. As a side note, we are making a second purchase of your theme for a second website.
Thanks again.
Happy to hear that!
please add a tool in theme options to change all images in muffin builder with https
Hey,
we have such tool already. It’s called Muffin Content Builder Migrate Tool 3.0
Best regards,
Muffin Group team
Hi there,
Great theme! looking forward to using it.
Quick question – how do i make the left header transparent like in your Adventure pre built theme. I have set the header to transparent in Global/General settings but still it is showing as white background
Hey,
we’ve checked 2 checkboxes: Header and Top Bar with menu under BeTheme Options > Global > General > Background > Transparent section.
Best regards,
Muffin Group team
Hi I was editing the custom style.css on the child theme but it does not work. How can I fix it?
Hi,
please send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can take a closer look. Please do not forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
hi.
i have a older version (16.5 with WP 4.7.11) here, is it possible to switch directlly to the actuall version 20.9.8.1.1 incl. Update zu WP 4.9.8 or must i do a intermediate step?
thx for a tip
Hi,
if your current theme version is older than 20, you have to update it manually. The best way to do this is:
1. Go to your FTP and remove whole /betheme/ folder.
2. Later, download latest version from Themeforest, unpack and upload latest version via FTP as well.
Above 2 steps are all you have to do to update theme to it’s latest version.
Since now, you can easily do all future updates via Update to [version number] button which is just under the Be logo on the right side under BeTheme > Dashboard section.
Best regards,
Muffin Group team
