23251 comments found.
Hi,
I just updated to your latest update version.. and I’m getting:
Your theme (Porto Child Theme) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this: Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version. If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.
What’s wrong?
Hi,
Please make sure that you have been activated the Parent Theme on your site, If not then please activate Parent Theme on your site and check your site after removing the browser cache, It mostly occurs because of the Child Theme Customization, as you may have old templates in your Child Theme.
Please also make sure that the plugin is also updated on your site and if not then please update the plugin first.
Hope you will not find an issue.
Thanks.
Hello, is there a way to stop main menu expanding a little for a second then settling down when a link is clicked. This happens with a clean install of the theme with shop demo 13 main menu. It is quite annoying when the menu wobbles. Thank you
Hi,
Your menu is big and you have to set this CSS which as standard is set to -2000px. Add this new with -3000px and your problem will solve.
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.mega-menu .popup { top: -3000px !important; }
Thanks.
Thank you for very fast response. I have added the css code but it made no difference. May be you’ve misunderstood the problem. Clicking on a main menu link menu width expands at page load, then shrinks back to intended style after page load. I have checked all other porto demos on themeforest, they all have this problem. Menu wobbles after clicking a link. any other thoughts? In waht sequence the css files are loaded for front end please?
It is fixed now by disabling Skin>Typhography>Enable Web Font Loader for Google Fonts . Do I need that enabled for the theme to use Oswald and Open Sans fonts?
Hi,
Yes you have to enable it for using it.
Thanks.
I updated the theme but it didnt update WPBakery. Could you please send me the latest version of Ultimate Addons for WPBakery Page Builder?
Hi,
Please go to Porto >> Theme License and deactivate the License from the Theme by clicking on the deactivate button and then again activate the Theme with the same purchase code then go to Appearance >> Install Plugins and update the WP Bakery plugin from there, hope you will not find an issue.
and Please download the updated version of Ultimate Addons for Visual Composer from the link below and install it: https://smartwave.freshdesk.com/support/solutions/articles/12000007851-latest-visual-composer-and-ultimate-addons-for-visual-composer
Thanks.
I am currently working on localhost, and it says Purchase Code is not valid or could not connect to the API server!
Hi,
This issue mostly occurs because of 2 reasons, CURL is disabled or server restriction.
Please enable curl extension form server this will fix your issue. This extension is required for the registration process.
Or
The issue mostly occurs when the server has any kind of restriction and do not allow to communicate your server with our internal server for activation, so please ask your hosting provider to remove all sorts/kinds of restrictions from your account and deactivate the firewalls for some time until you activate the theme. Otherwise please try test the theme on any live test/server which has no restriction hope you will not find an issue.
Thanks.
We were checking themes on themeforest for compatibility with our WordPress EasyCart eCommerce system.
We wanted to let you know it is fully compatible with our eCommerce plugin, so might be worth showing this to customers and we can add to our collection for our customers to look at.
1. You can show it is compatible with WP EasyCart by selecting this in your themes compatibility category. Themeforest has added our plugin to the compatibility list and is worth selecting.
2. You can add a tag for ‘WP EasyCart’ to your theme so our users can search for it.
If you have any questions, let us know… and let us know and we will add you to our collection and eCommerce users.
The EasyCart Team
Hi,
Thanks for your suggestion, I am forwarding your suggestion to the development department then they will check it, test it and look through it.
Thanks.
Sounds good…
hi dear need demo for event-and-conference
Hi,
Please check our Pre-Built Event Demo here: https://www.portotheme.com/wordpress/porto/event/
Thanks.
Hi,
I added some social tracking code js into the theme javascript area in the theme options and it has crashed my site. Where is the phpmyadmin field for where that javascript text is stored?
Ryan.
Hi,
It’s stored in the database, within the wp_posts table, under the custom_js post type, where the post name is the theme slug. There you also have the related customize_changeset and revision post types.
The custom js post ID is also stored in the wp_options table under each theme mods, e.g. theme_mods_porto for Porto.
Thanks.
Hi,
Can you provide some assistance with this.. I’ve checked these tables and do not see anything for custom_js.. custom_css is the last one i see alphabetically… the error i see on the theme options page is:
Uncaught ReferenceError: _ is not defined at HTMLDocument.<anonymous> (themes.php?page=porto_settings:3122) at i (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=4.9.8:2) at Object.fireWith [as resolveWith] (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=4.9.8:2) at Function.ready (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=4.9.8:2) at HTMLDocument.K (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=4.9.8:2)
Hi,
Can you please contact us through our support system with your site WP Admin and CPanel Login details so we will check and solve it for you.
Thanks.
Hello.. I am trying to use the porto modal box to show my terms & conditions in a popup but it seems like it does not use line breaks etc. correctly. Any text like below is displayed in one line and if i use
they are removed after saving.
text line1 text line 2 text line 3
Text like this goes as this: text line1text line 2text line 3
Is it possible at all to use modal box for text content?
Hi,
Have you tested it with the default WP Bakery Text Block Element ?? If no then please check, you will find the same behavior, and this is the default functionality of the WP Bakery, It does not save line break.
Hope this will help you.
Thanks.
Hello.. Yes i have tested texblock and also tested lightbox, both works perfectly fine and display in frontend exactly as written in. But modal box does not, it does not display linebreaks etc in frontend so text get messed up.
Hi,
Can you please contact us through our support system with your site WP Admin Login details so we will check it for you because it works fine at my end.
Thanks.
Hello, I’ve been using your theme to build my site and so far it’s been a good experience. I do have a couple of questions and issues that I’d like your help with.
The three questions I have are, does the skin support any sort of social login by default? Does it have a “thank you” page template for after purchase? Does it have a “cookie popup” option somewhere in the settings? Bascally, are this elements present in the skin somewhere, or are separate plugins required for all these functions?
Also, I’m having some trouble implementing a responsive Porto Interactive Banner. The mobile version doesn’t seem to scale text properly. Is there any code that I can insert to rectify this?
Thanks for this great theme!
Hi,
First of all thanks for your appreciation
1. Sorry to say that but there is no option in the Theme for Social Login feature, so you have to use any third party plugin for this but at your own risk because it is clearly written on the item support page that we do not provide support for any third party plugin issue.
2. As you know that we have used WooCommerce plugin in the Theme and WooCommerce has its default functionality of Thank You Page after making an order.
3. Again sorry to say that but there is no option in the Theme for cookie pop up feature, so you have to use any third party plugin for this as well.
4. Yes, we have used simple Custom CSS and Custom JavaScript to making the Porto InterActive Banner Responsive, so please contact us through our support system with your site WP Admin Login details so we will set it for you on your site.
Thanks.
Hello. Updating to 4.8.5 still hasn’t resolved the issue with the cart icon on mobile. Please fix ASAP.
Hi,
I have just tested your site now at my end and now it works perfectly fine at my end please see this screenshot: https://pasteboard.co/HPqueCG.jpg
Now it’s just the cache issue at your end nothing else, so please check your site after removing the server, site and browser cache hope you will not find this issue.
Thanks.
Ugh. This is incredibly frustrating. The mobile menu is now the main menu and the top navigation menu. How do you change this??
Hi,
If you do not want to show the Top Navigation in Mobile Panel then please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
@media(max-width: 991px){
ul#menu-top-navigation-1 {
display: none !important;
}
}
Thanks.
I think my website https://hocceo.com/ is a good sample sites
Yes Absolutely
Constant updates…every 4 or 5 days another update…usually to fix the bugs in the previous update…i have to back up my site, do the update, fix all the things the update ruined…update again…more updates…seriously you do not need to update this 30 times a year FFS
Hi,
Sorry for the inconvenience, but as you know that there are some plugins in the theme which are required and recommended ones like WP bakery and WooCommerce and Slider Revolution etc, and they all updated their plugin almost 10 times with in last 3 months, so when ever the plugins are updated we have to update the theme for making it compatible with the plugins, and as you know that we have introduced a brand new feature Header Builder in our latest release so when we released it some customers dis-like it then we again have to update the theme and included both theme options panels as well and like this some time we have to fix some minor issues so for that we have to update the theme and we update the theme because of you, we do not want you and any customer face any theme issue so that is the reason we update the theme, hope you can understand now.
Thanks for your understanding.
Ok thank you for the explanation.
Most Welcome!
Now, If you do not mind can you please change your given bad review to 5 stars as I explain all the situation to you, and if you find any difficulty in updating the Theme then please contact us through our support system with your site WP Admin and CPanel Login details so we will update the Theme for you and also create a video of updating process as well for you, so that you will never find any difficulty in updating the Theme.
Looking forward for your cooperation.
how to use porto image frame as “slider” which can replace slide revelution
Hi,
Yes, you can, Please use Porto Carousel element and set it as per your requirements and then use Porto image Frame inside Porto Carousel element multiple times as per your requirements, it will work for you like a slider .
Thanks.
Hi guys, any recommendations on what plugin for cache is good with your theme for ex. w3 total cache is that any good?
Hi,
Please read and follow the instructions given in the theme documentation about the site speed up: https://www.portotheme.com/wordpress/porto/documentation/?s=speed
OR
This is quite normal for all WordPress Websites. It is not the Theme-specific, but how Wordpress works. All Wordpress sites need to be optimized once launched.
You will need to optimize certain aspects of the Website in order to optimize the page load speeds.
You can use the GTmetrix page and follow the Recommendations they show you on your Results page. https://gtmetrix.com/reports/zenwallarts.com/c3P4QuxF
And Pingdom: https://tools.pingdom.com/#!/cJBIIC/https://zenwallarts.com/
First of all, you need to optimize all the images, you can use this plugin, which takes care of this:
https://wordpress.org/plugins/ewww-image-optimizer/For minify CSS, JS, HTML, the Theme has this feature: Porto >> Speed Optimization Wizard
If this still doesn’t help, then you can use a Caching Plugin like W3 Cache plugin. And you can use a CDN Service, Free or Paid ones, like Cloudflare, or MaXCDN, or Stackpath.
As a last resort, you can use a CDN Service.
There’s Free one: https://www.cloudflare.com/
Or Paid ones (generally costs less than $5 a month):
https://www.stackpath.com/services/content-delivery-network-cdn/https://bunnycdn.com/
Further, this is the best and comprehensive guide to speed up your website, we highly recommend to follow it: https://www.dropbox.com/s/djgfw8whwx607is/The%20Need%20For%20Site%20Speed.pdf?dl=1
Some helpful docs:
https://wpfixit.com/why-is-woocommerce-so-slow/https://gist.github.com/DevinWalker/7621777
https://woocommerce.com/posts/woocommerce-site-slow-fixes/
https://wp-rocket.me/blog/7-effective-ways-fix-slow-woocommerce-store
Hope this helps.
Thanks
Have a nice day
How to display products SKU number in product category, not in product page, have that options?
Hi,
Sorry to say that but you can show the SKU on single product page not on Category, and you can turn it ON/OFF as per your requirements from Appearance >> Theme Options >> WooCommerce >> Single Product.
Thanks.
Really? We expect theme Porto to support that option….
Hi,
Thanks for sharing the suggestion/feature request with us, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
Thanks for your understanding.
Hi, where can i edit the menu “eng” “usd” , i cant find it in menu setting
Hi,
Please read about it here in the Theme Documentation: https://www.portotheme.com/wordpress/porto/documentation/faq/how-to-setup-language-switcher-and-currency-switcher/
Thanks.
Hello, i want to buy porto but i didnt catch the sales by about 5 minutes (for 39 dollars) will there be any sale like this soon?
Sorry to hear that. Unfortunately there will be no sale anymore.
Hi. I have bought your themes and have a purchase code. How can ı get psd. files of themes to show to the customer?
Hi,
Sorry to say that but this is not possible, and the PSD files is not included in the Theme package, It is not written any where on the item page.
Thanks.
Waiting for support, new update has broken the cart icon in the header in Firefox and mobile… Losing sales because of this mess :/
Hi,
Can you please send me the ticket number which you have created in the support system so I will check and reply it ASAP.
Thanks.
38427
Hi,
We have replied your ticket, Please check your ticket reply and reply to your ticket accordingly.
Thanks.
With useless response telling me that it works on Chrome desktop! I already said it works on Chrome desktop!! It doesn’t work on mobile or other desktop browsers, someone needs to look at this properly, other customers have this too by looks of comments above! Please sort this out, we’ve lost a days income because of a ridiculous error!
Hi,
Yes Dear, You are right, and my previous message in your ticket was just for the confirmation of your message that you were also right that it does not work on Firefox browser as well and also not on mobile, and I think it is any third party plugin confliction on your site, So I need to debug your site which includes deactivating all the third party plugins as well, so I need your permission for debugging your site.
And Please communicate at one place by giving the reply to your ticket.
Thanks.
I did respond to all in support, they took a long time to respond and now they’re coming back and saying we have a CDN and caching turned on, they’ve turned off the caching and we don’t use a CDN… The problem still exists and I see other customers reporting it too… So someone needs to take this a bit more seriously and get this fixed… Your support in the past has been a lot better, right now it’s awful…!!!
Hi,
I am not seeing any delay in replying of your ticket from our support team: https://pasteboard.co/HPnxX8Q.png
And there are proper standards of taking and giving support we also have to solve other customers issues as well, we are not only here to provide the support for only a single Customer.
And The CDN is enabled on your site, you can see in your ticket reply, our team provided you the screenshot, and please check our Live Demos on mobile as well, there is no issue in the Theme but the issue is only on the Customers site, who are reporting it and for solving this we need Admin and CPanel access from the customers.
And now please do not blame the Support Team as they are helping you continuously and you have to understand the support rules as well, The reply takes some time.
Thanks for your understanding and reply to your ticket now,not here for the same matter.
Hi,
We have released a new version of the Theme in which we have solved your issue, Please check the changelog here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
And please update your theme to the latest version. your issue will solve.
Thanks.
Hello, Is it possible to have the 5.6 version of WP Bakery ? Thank you.
Hi,
We have released the updated version of the theme yesterday the Porto 4.8.4 version also included the latest version of WP Bakery 5.6. Please update the theme to the latest version you will get the latest WP bakery version too. Please read the changelog here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
Thanks.
Ok, thank you. I read that your plugin was compatible with Wordpress 5.0 but Wordpess doesn’t offer me the automatic update to the new version. Is it normal ?
Hi,
No Problem, You can use the Theme easily with WordPress version 4.x as well .
Thanks.
I just upgrade to newest version and shopping cart button on mobile on header isn’t showing the drop down cart now when clicked, also on mobile and desktop on the my cart page the discount code doesn’t let you enter a discount code when you click the drop down arrow to enter code. I just reverted to V4.8.3 using shop 14 and the main header cart button is working on mobile now but the discount code are is still not working.
ok I’m still on v4.8.3 but I switched the cart on theme settings to V1 cart style and now the discount code box is working and again the header cart drop down is working on v.4.8.3 . also I write these comments in here so other Porto owners who are smart like me search the comments for help since support is super busy helping the people who refuse to search or find solutions to solve issues.
Sounds Great that you have solved the issue by your self. You are the best
Thanks for contacting us,
Have a great day
Thanks but take a look at the error I mention because many will complain about the no drop down cart on mobile and discount box when they upgrade 
Hi,
Sure we will look through it. Thanks for sharing and contacting us.
Have a great day
