23251 comments found.
Hey plz can i see any RTL demo site in Arabic , Kind Regards
Hi,
First of all thanks for showing your interest in Porto WordPress.
And you can check our live RTL Demo here: https://www.portotheme.com/wordpress/porto/rtl/
And if you want to change the language to Arabic, Just simply contact us through our support system after purchasing the Theme, we will provide you the Theme translation files, then you just have to place those translation files on your site and your site will be fully translated as Arabic RTL.
Thanks.
Hi, You: “I have just tested the latest version again and finds you are right, we updated redux framework version from 4.6.2 and that option is disappeared, i already forwarded this to our development department for fixing it and soon you will find that option back so sorry for the inconvenience and please be patience.”
Is This problem Solved?
I active “WooCommerce Better Compare” plugin with Redux. Custom Font missed….
Hi,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Thanks.
hello, minicart “ıtems” change “ürünler”. how can I do it ?
Hi,
You have to change it in the Theme Language files, Please contact us through our support system with your site WP Admin and FTP Login details so we will check and solve it for you.
Thanks.
How come you removed the original Porto theme (i purchased) but did not give access to this version?
Hi,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Thanks.
Yes I purchased it… it says “download not available item removed by staff or author”
Hi,
Sorry to say that but there is no purchased label with your name, If you purchased it from Envato, you have to contact Envato for that they will help you in this case.
Thanks.
Hello i would like that t customers to sign up on the login page. I set it in woocommerce seting. but on my account page, in register form password field d’ont show.
this is the url for my website http://hht.721.myftpupload.com/my-account/
Hi,
Please go to WooCommerce >> Setting >> Accounts & Privacyand under Account Creating Options you will find an Option as “When creating an account, automatically generate an account password”, so please un-check this option and check your site after removing the browser cache.
Thanks.
hello please how can i do to have this login popup like this capture form you demo website?
https://drive.google.com/file/d/1hc0QKfiZmGw3VDkjNHPIgL5-iY_QaxfI/view?usp=sharingHi,
We have used some Custom CSS for styling the Pop Up showing on Demo, but you can enable/disable this pop up on your site from Appearance >> Theme Options >> WooCommerce by selecting Login Style “LightBox.
Thanks.
there is no place where i can find Login Style “LightBox.
please let me show you what i have in Appearance >> Theme Options >> WooCommerce
https://drive.google.com/file/d/1KV1AI57V2cQG1f_NMCZufa1mW5eWxKSK/view?usp=sharingHi,
I think you are using the old version of the Theme, you have to update the Theme to the latest version and also the Theme required/recommended plugins as well then check your site after removing the server, site and browser cache hope you will find this option under Theme Options at the same place.
Thanks.
Hello, i am considering this theme for use in an Auctions site, is it compatible with any auction plugin? how can i know how the bids listing will look like in your theme?
Thank you
Hi,
First of all thanks for showing your interest in Porto WordPress.
And you can find all the third party plugins compatible list confirmed from our end here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399
You can check our all pre-built Demo’s here:https://www.portotheme.com/wordpress/porto_landing/
Thanks.
Porto has a pop-up when adding to the cart from category page. Do you have an option to pop-up with recommended (upsell) products?
Thanks
Hi,
First of all thanks for showing your interest in Porto WordPress.
And sorry to say that but there is no option of pop-up with recommended (upsell) products on category/shop page so you have to use any third party plugin for that.
Thanks.
any recommendations that would do this?
Hi,
Sorry to say that but we have no chance to test any plugin regarding this, you have to use any third party plugin but at your own risk.
You can find all the third party plugins compatible list confirmed from our end here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399
Thanks.
Lost all theme styles after upgrading from 4.7.2 to 4.8.5. Before I had in the theme css folder files created by the theme:
bootstrap.css bootstrap_rtl dynamic_style_1.css dynamic_style_rtl_1.css skin.css skin_1.css skin_rtl.css skin_rtl_1.css
Now they are gone or changed and the site design looks very bad.
Hi,
After updating the Theme to the latest version please go to Appearance >> Theme Options and click on save changes button and check your site after removing the browser cache hope your issue will solve and if not then please make sure that if you are using your site over SSL, mean HTTPS so you have properly set the site URL to https from WP-Dashboard >> Setting >> General and if not then please include/set as https and save it and check your site after removing the browser cache hope you will not find an issue.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 14/04/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, That didn’t help much. I see that some old settings just not exist anymore in the new version (4.8+) like background footer (presented in the ‘construction’ demo). Btw, that was a bug report, not a support request. Buy I understand, If I’ll need your support I’ll purchase a support extension. Thanks.
Hi,
Sorry to say that but that is not a bug as I have tested the Theme at my end now having same scenario and do not find this issue, The issue is at only on your site.
Thanks.
Hello, get this message: Your theme (Porto Child) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:
Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version. If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.
after upgrading woocommerce to wordpress 4.9.8. Thanks
Hi,
Please make sure that you have updated the Theme properly and also the Parent Theme is activated on your site, if not then please activate the Parent Theme on your site and then check after removing the cache hope you will not find this issue, This issue mostly occurs when you Customize the Theme using Child Theme and the child Theme is active on the site, and if in case you are getting these warning with the Parent Theme activate then please go to WooCommerce >> Status and make sure that you are using the latest version of WooCommerce plugin and the WooCommerce database is updated with the same version as WooCommerce if not then please update it and check your site after removing the cache hope you will not find an issue and if yes then please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.
Thanks.
It looks like the CSS completely changes on different platforms. For instance its how it should be on mobile, windows desktop. However, its completely different on apple mac.
Hi,
First of all please make sure that you are using the latest version of the Theme and Plugins and if not then please update it and then please make sure to check/test the Theme on latest Safari version 11+ on Mac, because latest bootstrap and CSS has some new standards which Safari for MAC older versions not follow and destroy the design of the site.
I am sure you will not find an issue or finally if the issue there on latest Safari on MAC then please contact us through our support system with your site WP Admin Login details so we will check it for you.
Thanks.
Without child theme interference, since the last theme (4.8.5) and woocommerce (3.5.2) updates:
- no minification plugin seems to be errorless - 4 woocommerce templates outdated
Hi,
Please make sure that you have also updated the WooCommerce plugin as well.
And also make sure that you have activated the Parent Theme on your site but not the Child Theme, Some times your own Customization in the Child Theme creates an issue on the site, so Please try to activate the Parent theme and then check your site after removing the browser cache hope you will not find an issue and if yes then please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.
Thanks.
If I use Fast Velocity Minify, should I disable Porto “Speed Optimize Wizard”’s own minification?
Hi,
No, It is not necessary, but if it is creating an issue on your site then please try to disable one at a time and then check that will this work for you.
Thanks.
Disable what one at a time?
Hi,
As you told “If I use Fast Velocity Minify, should I disable Porto “Speed Optimize Wizard”’s own minification?”
So I replied for that, If it is creating an issue on your site to using both at the same time then disable one and use one at a time and if both work fine on your site at a time then use both.
Thanks.
Hello, Great theme! Where can i disable the pop-up on the homepage? Kind regards,
Hi,
Please edit your homepage and scroll below to the bottom you will find Porto Modal Box element like showing in this screenshot: https://pasteboard.co/HAmqYgB.png so that modal box is generated using that Modal Box Element and the styling and Background image is being set for it via Custom CSS you will find in the Theme Options >> Skin >> Custom CSS as showing in this screenshot: https://pasteboard.co/HAmsBWL.png & https://pasteboard.co/HAmt6lU.png
If you want to remove the Pop-Up, just simply delete the Porto Modal Box element.
Thanks
Hi,
Today I updated your theme to the latest version. After updating your theme to the latest version, 2 things happened;
1) “Welcome Message” at top header is not showing up in mobile devices like iPhone, Samsung and etc. The “welcome message” at top header is showing up in web browser on computer, but it’s not showing in mobile devices. Can you please help me fix this?
2) Wordpress admin dashboard said: Your theme (Porto Child Theme) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:
Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version.
If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.Can you please help me fix this problems please?
Thank you jpg prob
I have also submitted a support ticket.
Hi,
We are facing higher than the normal amount of tickets, so maybe the reply with solution comes little late, We are apologizing for that, so please be patience now, once our ticket will be resolved you will get the reply of your ticket.
Thanks for your understanding.
Hi sent a request via support yesterday no answer
Hi,
We have already replied and solved your issue in your ticket #38521, and the reply of your ticket has been sent.
Thanks.
Is it possible to send an automatic repsonse email whenever the user fill and send the newsletter subscribtion?
Hi,
Sorry to say that but this is not possible as we have used Contact Form 7 for setting the email subscription field in the newsletter subscription pop up and it has no option foe sending automatic email, You have to use any third party plugin for that for achieving your needs.
Thanks.
hello i would like to know, in shop page , how to put the Categories Views on the first line and put the products from the line that follows.
Hi,
Please go to WP-Dashboard >> WooComerce >> Setting and click on the Customizer link, it will take you to the WooCommerce Customizer and there you will find WooCommerce Option so go to WooCommerce >> Product Catalog and you will find an option “Shop Page Display” set it as Categories and Products and save changes and check your site after removing the browser cache.
Please read this doc: https://atlantisthemes.com/woocommerce-categories/
Thanks.
Everytime the same issue when i want to update porto theme… Now all woocommerce products are not showing except 1
every time an update is pushed, there are so many new issues and i after hours of trouble shooting i’m not able to fix anything… + i’m not going to involve and purchase extra support every time i need to update the theme…
Other theme updates go flawless… except porto.. NIGHTMARE
We’re sorry to hear that you had a trouble with Porto. But please understand that there can be some conflicts between new version update and your own customization. It’s same for all developers that we should do something when Wordpress generates new version release. We always work hard to improve Porto and add new features. If we did not do add any more features into Porto, just leave as it was before, you would face no issues. Again, it’s same for us, all authors should update theme engines when wordpress releases new version, any themes can not go smooth with such update while there were massive updates. With same meaning, customers may need some works when new theme version is released with massive update. Please contact our support system if you have trouble with Porto, our support team is always ready for you.
Thanks for your understand.
I did not do any customization. i started from a demo and moved on with that.
Updated as previously… -> Upload Zip to Cpanel File manager and extract it after backing up old theme -> Save theme options after that to make menu working again -> Update all plugins and WP
it’s visible but woocommerce only shows 1 product
Hi,
Please contact us through our support system with your site WP and CPanel Login details so we will check and solve it for you.
Thanks.
Hi,
I got an error when using the preview after the theme installation is complete
Parse error: syntax error, unexpected ’.’, expecting ‘)’ in /wp-content/themes/porto/inc/plugins/plugins.php on line 24
Already tried to close all plugins but still get the same error message
Hi,
The issue you are facing is because of the PHP version, Your site is using the PHP version below 5.6 which is not compatible with the theme so you have to change the PHP version of your site to minimum 5.6 and also please make sure that your server requirements must meet the latest theme minimum requirements as given in the theme documentation here: http://www.portotheme.com/wordpress/porto/documentation/ And please try to upload the theme via Cpanel again as showing in the Complete Video Installation Guide of WordPress here: https://www.youtube.com/watch?v=U6mqyuDF4GY&feature=youtu.be
Hope you will not find an issue if yes then please contact us through our support system with your site WP and Cpanel Login details so we will solve it for you.
Thanks.
Hi, After Cpanel updated the PHP version, it can already be started, thanks.
Sound’s Great! 
