23242 comments found.
Hi, I bought this theme 2 weeks ago and I am having trouble with CHROME browser, when I change SKIN colors it takes FOREVER to update HOWEVER I see the changes in EXPLORER BUT in EXPLORER my SLIDER DOES NOT SHOW!! Is anyone having my same troubles? Can you help? Thankx
Hi,
We have never reported this issue yet any where. I think it the chrome Browser cache issue. Can you please send us site login details through our support system so I will check and solve the issue.
Thanks.
Hi,
Please use the below given custom CSS and paste it to Appearance >> Theme Options >> Skin >> Custom CSS section:
@media (max-width: 767px) {
#header:not(.header-builder) .header-top {
display: block !important;
}}
Thanks.
thank u so much
Most Welcome! 
Hi,
I’m using Image Swatch for color attribute and it works fine.
But I would like to make colors appear from lightest to darkest color (left to right). Currently, I think they appear to be ordered according to color variable ID.
Is there a way to customize the order in which colors appear in the shop page and single product page?
Thanks!
Hi,
You can use the Simple custom Post order plugin for this purpose. https://wordpress.org/plugins/simple-custom-post-order/Thanks.
Hi, how can I change the logo URL to a get directed to a custom link?
Hi,
You have to edit the layout.php file under wp-content/themes/porto/inc/functions and change the URL or anything as per your requirements from there.
Thanks.
Widgets on my site not showing images, how do I correct this please? View the screenshot here https://ibb.co/TMV7vZr Thanks
Hi,
This looks like to be the cache issue or lazy load images issues, Please go to Porto >> Speed Optimized Wizard >> Lazy Load and check there if the check is true then un-check it and if the check is un-check then check it and save changes and check your site after removing the server, site and browser cache hope you will not find an issue, otherwise please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.
Thanks.
WOW! Thanks, it’s the lazy load, working now. One ore thing, my wordpress seem not sending messages, I try with check email plugin and can’t receive anything yet, please what should i do to fix? Thanks
I also need help on this “our theme (Porto) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:”
Hi,
1. Please provide me the screenshot what is the the error message you are receiving? Or contact us through our support system with your site WP Admin Login details so we will check and solve it for you.
2. Please update your Theme again after downloading it from your Theme Forest account hope you will find this issue resolved.
Thanks.
Thanks for your reply.
1. The emails working now, I installed WP Mail SMTP Plugin, using Sendgrid API, but the mails are going to the SPAM, how do I correct this please?
2. I purchased and downloaded the theme on Dec 1st while you last changelog pointed to 11.29.2018, do I still need to download and install it again or I better fix with the suggested options from the dashboard?
Thanks
UPDATE: I now use Zoho Mail plugin for the email and working perfectly. Thanks. So, what’s left is the Woocommerce error.
Hi,
Sound’s Great!
And regarding outdated Woo template in the Theme, I already suggest you to please download the Theme package again from your Theme Forest account and update the Theme again your issue will resolve because we have released a new updated version of the Theme on 1 December 18 with purely compatible with the latest WooCommerce.
Thanks.
Hi Support, thanks for the head up, I did the update and works just fine. BUT, I would like to show tootip on products colour when mouse is moved over it, like Colour Blue, Colour Black, etc. How can I achieve this please?
Hi,
Sorry to say that this is not possible with the help of Theme Options as there is no option in the theme for that so this is only possible with the help of customization and we only provide our dedicated support for the Theme Options related issues, not for customization this is beyond our limitations, Hope you can understand our limitations.
This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team at nicework125@gmail.com for paid Customization services.
Thanks.
I believe theres an issue since the latest update. It seems many people are having similar issues. Mine in particular is in the “product tabs”. The text is not showing up in certain tabs and it’s all messed up in the ones it is showing up in. How can I fix this?
Hi,
Can you please contact us through our support system with your site WP Admin Login details so we will debug it on your site and solve it for you on your site because we have tested the latest Theme at our end and do not find this issue.
Thanks.
I did right after posting the initial comment. When can I expect a reply?
Hi,
We are facing higher than the normal amount of tickets, so please be patience once your ticket will resolved you will get the reply of your ticket until that please be patience.
Thanks for your understanding and cooperation.
Hi,
First of all thanks for showing your interest in Porto WordPress.
Sorry to say that but we have no chance to test your providing Plugin with the Theme, so we are unable to suggest you that but you can try it at your own risk, and you will find all the Theme compatible plugins list confirmed from our end here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399
Thanks.
Hello , how can i change the color of proceed to checkiut button from cart . The button from checkout with place order
Thank you
Hi,
You have to change it with the help of Custom CSS, Please share the screenshot of the button and also your Live site URL so I’ll check and provide you the Custom CSS for that.
Thanks.
hello , www.test.zafia.ro
Hi,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and change the color as per your requirements and check your site after removing the browser cache, you will find proceed to checkout button color changed on Cart page.
.wc-proceed-to-checkout .btn {
border: 1px solid yellow !important;
background-color: red !important;
}
Thanks.
Since the latest update, my website looks totally damaged and not working properly:
a) Sometimes the Theme Options are not loading in the backend and I can not click anything nor set any options (no its not the cache)
b) Updating the “WPBakery Page Builder” and “Revolution Slider” with the setup wizard always ends in the status “failed” behind the name
c) The style of my “header type 1” with menu changed quite a bit and looks ugly now. The arrows in the menu are too big and the edges are cut. Also the shopping cart icon looks wrong.
d) Product tabs in woocommerce look different suddenly with sharp edges and missing parts.
e) Horizontal lines below headers have a strange while line in it.
f) woocommerce always popups an error “please select a product option first before checkout”. however by standard there are always some bullet points selected and the article should be able to be checked out. Only after “reset options” and reselecting them makes it possible => useless!
Please fix this asap and tell me how to make it work again! thx
Hi,
Can you please contact us through our support system with your site WP Admin Login details and Cpanel Login details so our Experts will help you in solving your issues.
And please also note that Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST so might be its getting late in replying.
Thanks for your understanding.
Hello Support Team, I have purchased a licence last 10 days, trying to activate the theme, but it’s showing that I have used the code was already used on my old domain!
I removed the old files from my old domain, but still it’s showing me the same message! Kindly help
Hi,
We have reset your purchase code which was used on your this upbeatdigitalagency.com domain, now you can use the same purchase code for registration of your theme.
Thanks.
I’m using German language but some places change in German. It’s still English. How can i change that?
Hi,
Please download the German for Germany latest translation files of the Theme from below given links and upload it to wp-content/languages/themes and then go to WP-Dashboard >> Setting >> General and change the site language to German for Germany from there and save changes and check your site after removing the browser cache.
https://www.dropbox.com/s/6ukvpzxocfd1uvy/porto-de_DE.po?dl=0https://www.dropbox.com/s/jxenxf8yvh9v9x0/porto-de_DE.mo?dl=0
Thanks.
Hey plz can i see any RTL demo site in Arabic , Kind Regards
Hi,
First of all thanks for showing your interest in Porto WordPress.
And you can check our live RTL Demo here: https://www.portotheme.com/wordpress/porto/rtl/
And if you want to change the language to Arabic, Just simply contact us through our support system after purchasing the Theme, we will provide you the Theme translation files, then you just have to place those translation files on your site and your site will be fully translated as Arabic RTL.
Thanks.
Hi, You: “I have just tested the latest version again and finds you are right, we updated redux framework version from 4.6.2 and that option is disappeared, i already forwarded this to our development department for fixing it and soon you will find that option back so sorry for the inconvenience and please be patience.”
Is This problem Solved?
I active “WooCommerce Better Compare” plugin with Redux. Custom Font missed….
Hi,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Thanks.
hello, minicart “ıtems” change “ürünler”. how can I do it ?
Hi,
You have to change it in the Theme Language files, Please contact us through our support system with your site WP Admin and FTP Login details so we will check and solve it for you.
Thanks.
How come you removed the original Porto theme (i purchased) but did not give access to this version?
Hi,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Thanks.
Yes I purchased it… it says “download not available item removed by staff or author”
Hi,
Sorry to say that but there is no purchased label with your name, If you purchased it from Envato, you have to contact Envato for that they will help you in this case.
Thanks.
Hello i would like that t customers to sign up on the login page. I set it in woocommerce seting. but on my account page, in register form password field d’ont show.
this is the url for my website http://hht.721.myftpupload.com/my-account/
Hi,
Please go to WooCommerce >> Setting >> Accounts & Privacyand under Account Creating Options you will find an Option as “When creating an account, automatically generate an account password”, so please un-check this option and check your site after removing the browser cache.
Thanks.
hello please how can i do to have this login popup like this capture form you demo website?
https://drive.google.com/file/d/1hc0QKfiZmGw3VDkjNHPIgL5-iY_QaxfI/view?usp=sharingHi,
We have used some Custom CSS for styling the Pop Up showing on Demo, but you can enable/disable this pop up on your site from Appearance >> Theme Options >> WooCommerce by selecting Login Style “LightBox.
Thanks.
there is no place where i can find Login Style “LightBox.
please let me show you what i have in Appearance >> Theme Options >> WooCommerce
https://drive.google.com/file/d/1KV1AI57V2cQG1f_NMCZufa1mW5eWxKSK/view?usp=sharingHi,
I think you are using the old version of the Theme, you have to update the Theme to the latest version and also the Theme required/recommended plugins as well then check your site after removing the server, site and browser cache hope you will find this option under Theme Options at the same place.
Thanks.
Hello, i am considering this theme for use in an Auctions site, is it compatible with any auction plugin? how can i know how the bids listing will look like in your theme?
Thank you
Hi,
First of all thanks for showing your interest in Porto WordPress.
And you can find all the third party plugins compatible list confirmed from our end here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399
You can check our all pre-built Demo’s here:https://www.portotheme.com/wordpress/porto_landing/
Thanks.
Porto has a pop-up when adding to the cart from category page. Do you have an option to pop-up with recommended (upsell) products?
Thanks
Hi,
First of all thanks for showing your interest in Porto WordPress.
And sorry to say that but there is no option of pop-up with recommended (upsell) products on category/shop page so you have to use any third party plugin for that.
Thanks.
any recommendations that would do this?
Hi,
Sorry to say that but we have no chance to test any plugin regarding this, you have to use any third party plugin but at your own risk.
You can find all the third party plugins compatible list confirmed from our end here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399
Thanks.
Lost all theme styles after upgrading from 4.7.2 to 4.8.5. Before I had in the theme css folder files created by the theme:
bootstrap.css bootstrap_rtl dynamic_style_1.css dynamic_style_rtl_1.css skin.css skin_1.css skin_rtl.css skin_rtl_1.css
Now they are gone or changed and the site design looks very bad.
Hi,
After updating the Theme to the latest version please go to Appearance >> Theme Options and click on save changes button and check your site after removing the browser cache hope your issue will solve and if not then please make sure that if you are using your site over SSL, mean HTTPS so you have properly set the site URL to https from WP-Dashboard >> Setting >> General and if not then please include/set as https and save it and check your site after removing the browser cache hope you will not find an issue.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 14/04/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, That didn’t help much. I see that some old settings just not exist anymore in the new version (4.8+) like background footer (presented in the ‘construction’ demo). Btw, that was a bug report, not a support request. Buy I understand, If I’ll need your support I’ll purchase a support extension. Thanks.
Hi,
Sorry to say that but that is not a bug as I have tested the Theme at my end now having same scenario and do not find this issue, The issue is at only on your site.
Thanks.
