12822 comments found.
Hi Guys, is the theme compatible with WP 5 ?
The new theme version 2.2 is compatible with WP5. Please wait a few hour to update it.
Thanks
Any news as to when V2.2 will be available?
Dear team, Please approval my account as Partner. Full Name: Hung Phung Username: Hung Phung Email: ourostravel@gmail.com Register Date: 05/12/2018 Hope to hear you soon. Thank you.
Hi Huy123456,
We email to you
Thanks
how to delete submitted ticket?
Oh what ticket you would like to delete?
done my friend!
I don’t understand a little why should we indicate adults and children in the room separately? In the room for 2 places for example. It can take either 2 adults or 2 children or 1 adult and 1 child. In order to occupy 2 people in a room with 2 places, you need to specify either adults in the room settings – 0 or children 0, but then the client will not be able to book 1 adult + 1 child.
Your example https://travelerwp.com/hotel_room/junior-suite-7/. There are 2 beds in the room. Your capacity is 4 adults 4 children. How can I occupy 8 people in a room with 4 places?
I consider it correct to indicate only the availability of places and not to divide into adults and children. Or set up a theme so that she could not occupy 8 people in a room for 4 people.
And in many hotels different prices for 1 person and 2 people in the room. Your topic does not allow you to have this important function.
We have split the people type for ease manage hotel capacity with separate price. If you count adult and child as same people, the price can not be different.
Thanks
Thank you, it’s still not clear:
1. Why are children listed if there is no special price for children?
2. In your example, https://travelerwp.com/hotel_room/junior-suite-7/, how can a hotel administrator accommodate 4 adults and 4 children in 2 beds?
Hi, can i request admin demo account
Yes you can send to contact@shinetheme.com for get account login to.
can i have diferent prizes for diferent usersin flights so an user with privileges can have aditional discount?
Hello,
There are no option for this feature you want. In this case, you can use the coupon service to create the discount for flight service. You can refer our document below.
https://travelerdocs.wpengine.com/docs/other-feature/coupon/#post-1034Thank you.
is it posible to upload a file with flights so it can add many flight at time. so it would upload an entire group instead of one by one?
Hello,
Theme does not yet supported this function to you can upload multi flight at once time.
Thank you.
The search bar on the top of the website doesn’t work. How can I set it up?
Thank you Tommaso
Hello,
You can go to Traveler Setting > Search options > Header Search to config for search bar on the top bar.
There are some options to customize Header search as following:
Header Search Order By: Choose the way results are arranged (by name / id / date / author / random)
Header Search – Order: Arrange results descendingly or ascendingly
Header Search – Search by: Choose searching area (search in Post/ Pages/ Media/ Product/ Rental/ Hotel/ Car/ Tour..).
Thank you.
How can I show the discounted percentage on the hotel picture?
Thank you Tommaso
Hello,
Theme does not yet supported to show the discounted percentage on the hotel picture. Thank you.
When are you releasing the next version with clean theme
Hello,
We will release new version at the end of this week. Thank you.
After 6 months, those system still keep on have bug that are not solved. I’m asking the Author to help, not because I need it, is because the system still buggy at the moment? Can you get any email so that we can contact you directly about the bug?
Do not expect us to renew the support because of the bug.
Dose it provide shuffling of properties ? Also dose it provide gps based search?
Hello,
You can choose “Random” value in “OrderBy Default” option when create search result page to show random items in search result page.
https://drive.google.com/a/shinetheme.com/file/d/16p-H_ikJNtliySuTJ7qWLxwkyxJoGjsV/view?usp=drivesdkAnd theme does not yet support search base on GPS.
Thank you.
Hello, can i provide you a mail where you can send me a notification when you release the next update (coming soon version).. i want to buy it as soon as it will available ?? or tell me the schedule
Hello,
Thank you for interesting. We will release new version at the end of this week.
Thank you.
I want to buy this theme but looking to have sms feature for Vendor copy, Admin copy and visitor copy. also want dashboard for by backend team to manage bookings for our vendors
Hello,
Currently, theme does not yet supported the sms feature and admin can go to service booking for each service to manage all bookings of vendors in here.
https://drive.google.com/a/shinetheme.com/file/d/17yZygdBn96-fEgmVyHsOhwQAHIZtc80s/view?usp=drivesdkIf you have any question, you can create a ticket on our support system https://shinehelp.shinetheme.com/ so we can check for you.
Thank you.
Hello, I am a Chinese. I just bought the template yesterday. My location is in China. Servers are also in China, currently PHP 7.0. I have a few questions. 1. Demo’s presentation I can’t import, has been showing working, has been more than 24 hours. It’s no use refreshing and re-importing. 2. My ticket can’t be sent, which may be the reason in China. 3. Does this template have Chinese language? English language is not very convenient to use. 4. China’s Google Map Data Interface is not at the end of com, but at the end of cn. Is this universal? 5. We have released our hotel on booking. Are these two platforms accessible? My email is 17855266@qq.com. Please reply to me if you have any information. Thank you!
Hello,
1,2. Please register an account on our support system with your purchase code https://shinehelp.shinetheme.com/ and create new ticket, we will check and install demo for you.
You can also check requirements for Traveler theme before install demo:
https://travelerdocs.wpengine.com/docs/licenses-and-support/faqs/requirements-for-traveler/#post-16713. Please refer our document for more detail for “How to translate web page”
https://travelerdocs.wpengine.com/docs/licenses-and-support/word-by-word-translation/ https://travelerdocs.wpengine.com/docs/licenses-and-support/manual-translation/4. No problem in here. You can refer our document to get google API key.
https://travelerdocs.wpengine.com/docs/other-feature/advance-featured/google-api/#post-10515. I don’t understand your question. Please provide for more details so i can check for you.
Since 11/07/2018, option tree plugin is no longer available on wordpress to download.
You can download it here: http://travelerdocs.wpengine.com/wp-content/uploads/2018/11/option-tree.zip
Thank you,.
Hello, I have finished the plug-in of toptree. Thank you very much. Then I still have three problems (I have registered your username: gemini40, but the ticket can not be sent out): 1. Google’s location API in China’s website is. cn end, not. com. I have registered my API account for.Com, but in China, the website https://console.developers.google.com can not be opened. It can only be opened: https://developers.google.cn/places/web-service/get-api-key. Asking for help! 2. When importing demo files, there are always the following situations, which can not be completed! Asking for help. 3.3.We have published our hotel products on www.booking.com at https:///www.booking.com/hotel/cn/jinling.zh-cn.html? Aid = 334565; label = baidu-brandzone_booking-brand-list1; label = baidu-baidu-brandzone_booking-brand-list1; sid = 6a0fb1e82f30f304d6363b9494ba583ba583ce88c; dest_id=-1919548; dest_type = city; city = 0; hbooking.com/hotel/cn/cn/jinling.zh-cn.html? Aid = 334565; label = 1; poshpos=1; pos=1; posA. Ice_type = total; srepoch = 1543903892; srfid = a6334f6d256c2dcd18774635a972c88cX1; srpvid = 00f82b8931f100cf; type = total; ucfs = 1 & hotelTmpl, does the system support the connection with booking.com?
Thank you very much for your help! I love this topic, but I’m afraid of Google map.
Working…
Importing the demo theme options… DONE!
Importing the demo widgets… DONE!.
Importing data package contact. XML 1 of 11… DONE!
Importing data package hotel. XML 2 of 11… DONE!
Importing data package layout. XML 3 of 11… DONE!
Importing data package location. XML 4 of 11… DONE!
Importing data package mailchip. XML 5 of 11… DONE!
Importing data package media.xml 6 of 11… DONE!
Importing data package page. XML 7 of 11… DONE!
Importing data package post. XML 8 of 11… DONE!
Importing data package room. XML 9 of 11… DONE!
Importing data package tour. XML 10 of 11… DONE!
Re-Import
Re-Import
Re-Import
Re-Import
Re-Import
my site：new.shuntianu.com
Hi My friend,
We only support any technical problem on our support system with your site info ( wp admin + ftp account )
Can you post details your problem on this then our supporter can check for you?
Our support system for Traveler here: https://shinehelp.shinetheme.com/forums/forum/traveler/
Thanks
OptionTree conflicts with the latest version of the theme:
cated: Function create_function() is deprecated in …/wp-content/plugins/option-tree/includes/ot-functions-admin.php on line 69
Warning: Cannot modify header information – headers already sent by (output started at …./wp-content/plugins/option-tree/includes/ot-functions-admin.php:69) in …../wp-admin/includes/misc.php on line 1126
Hello
That is just warning message of php structure. Don’t worry, it does not effect on theme functions.
You can hide it by turn debug off.
define( ‘WP_DEBUG’, false ); @ini_set( ‘display_errors’, 0 );
The following code, inserted in your wp-config.php file.
Thanks
Oh can you post ticket on our support system with your site info then our support team can check for you?
https://shinehelp.shinetheme.com/forums/forum/traveler/The included plug-in breaks work in the admin panel. I look forward to the new version because I do not have the opportunity to work with a theme with many errors.
I correctly understand that the new update does not plan the possibility of a different room price depending on the number of residents?
Hello,
We have no plans to update the room price depending on the number of residents in the next version. If you have any question, you can create a ticket on our support system https://shinehelp.shinetheme.com/ so we can check for you.
Thank you.
I just installed the theme on Wordpress. However, I’m experiencing some issues installing the demo. Wordpress tells me there are plugins that I need to download like Option Tree, Traveler and WPBakery Visual Composer. The problem is I can’t find these plugins on Wordpress to download. Why is that so?
Since 11/07/2018, option tree plugin is no longer available on wordpress to download.
You can get that plugin here: https://travelerdocs.wpengine.com/docs/installation/traveler-plugins/option-tree/
Thanks
What about the other 2 plugins Traveler and WPBakery Visual Composer? I can’t download them.
Hello,
That plugins have been included into theme so when you install theme complete, you will be received a notice like this:
https://drive.google.com/a/shinetheme.com/file/d/1fjss_kVup1ViWjw9dYH3-6xE3GjlPKdh/view?usp=drivesdkPlease click to “Begin updating plugins” to install them.
Thank you.
Ok, I found the links to install the rest of the plugins. Thanks!
great my friend!
if you need any help just post ticket on our support system https://shinehelp.shinetheme.com/forums/forum/traveler/ then our support team can check and solved for you.
Can you integrate directly with travelpayouts API? Do we need any coding knowledge to do the integration?
Thanks
Hello ardck,
With travelpayouts you can use 2 options: with our guide below
1. https://travelerdocs.wpengine.com/docs/theme-settings/api-system/travelpayouts-api/
2. https://travelerdocs.wpengine.com/docs/theme-settings/api-system/travelpayout-whitelable/
Thanks
What are their differences by comparing them on physical view?
if you use #2 when you search the search result still on your domain/site yet.
So, the #1 is popping up in a new tab?
Plus can you provide me a discount code, i live in Turkey and due to currency issues, it’s very expensive for us. I appreciate any help with discount code. Thanks
All affiliate will redirect client to their site for booking yet.
You can check out this home page: https://travelerwp.com/travelpayouts-skyscanner-api/
we build whilelabel for search and other element blow search form is elements when you click on it will redirect to their site for booking.
Our product is just end of discount 50% yesterday after 13 days we discount yet.
Currently we closed discount program yet!
But the search & selection section will open on my website right?
Yes as I tell you above: you can try to search hotel/flight here with travelpayouts tab : https://travelerwp.com/travelpayouts-skyscanner-api/ to see search results
Can we localize the theme as; mywebsite.com/en or mywebsite.com/fr ? or should we put manually all wordpress directories under en or fr folder?
oh with multi language for site you can buy this plugin wpml.org then translate your content by the language you define on site yet.
You can see our guide here: https://travelerdocs.wpengine.com/docs/installation/traveler-plugins/wpml-compatible/#post-696
Hello,
1—- There is coming a error When partner adding a car. All steps at add car completed correctly. But, when submit it, it require some field again. it always ask ” Car Manufacturer Name” even i filled it correctly.
https://prnt.sc/lpx193 https://prnt.sc/lpx1cq2—- I need to change this header (gray color) background color.
https://prnt.sc/lpx1fnThank you
Hello my friend,
Can you post ticket with your site info on our support system:
https://shinehelp.shinetheme.com/forums/forum/traveler/Then our support team can check for you?
Thanks
Hello,
I have filled a ticket. But still not answered.
https://shinehelp.shinetheme.com/forums/topic/error-on-adding-a-car-at-frontend/Thank you
Yes you can refer our support time on our support system on top slidebar yet.
We’re in GMT +7 and we aim to answer all questions within 24 hours (Monday – Friday from 8:00 am to 17:50 pm).
Currently is our working time our supporter will answer to you asap.
Hello,
I have much trust about your theme. And I just brought second licence about few days ago. It means, i have purchased twice your product depending on the trust.
previously you had great ticket and supporting system. But, now you do not have.
I met errors and typed it here. you tell me to post it in your forum. I published it. and with my site credentials. (there was no private ticket system. but you forum says, credentials can be seen just to author /moderator).
how ever, after posting my issue, i got a answer from support forum. I happy and go to my web site. ohh…my site has nothing..My site was empty.
my wordpress installer on hosting says, it has installed. but nothing on my web now. https://prnt.sc/lqerkg https://prnt.sc/lqerolThen, who responsible for this now ?
please give better support ticket system to keep clients trust.
Thank you
Hey question, Was the theme update today?
Not yet! we just update for turn off Sales off program today!
okay.
