23251 comments found.
Any one that could help out. Why looks the footer not good on iPhone and iPad.
Horrible
https://www.portotheme.com/wordpress/porto/shop3/product/ideapad/Hi,
Please use the below given custom CSS code and paste it to Appearance >> Theme Options >> Skin >> Custom CSS section:
@media (max-width: 767px) {
#footer .footer-main .col-lg-4 {
flex: 0 0 100% !important;
max-width: 100% !important;
}
#footer .footer-main .col-lg-2 {
flex: 0 0 100% !important;
max-width: 100% !important;
}
}
I am sure your issue will be solved.
Thanks.
Hi,
That has been set using Custom CSS, If you edit the homepage you will find Custom CSS, so Remove the Custom CSS from there as per your requirements and the footer will show accordingly.
Thanks.
Hi,
First of all thanks for showing your interest in Porto WordPress.
Yes, you can easily create your site same as your providing site using Porto WordPress. Please see our all Live Pre-Built Demos here: https://www.portotheme.com/wordpress/porto_landing/
Thanks.
I have a question and I’m not getting the confirmation email to activate my support account, so I will ask here 
if you go to fruitmerch.com/shop it looks fine on PC, but from a couple mobile devices, one using safari, and one using chrome, I get this bug, https://imgur.com/a/f1ycYRL where the menu isn’t loading right.
On another instance of Chrome on mobile it works, but half the time it does not.
How do I fix this menu to stop it bugging like that?
Also, how do I change the background image of the modal? https://imgur.com/a/2tFpgVUThank you, the theme has been great otherwise!
I got the modal changed over, I just need assistance with the mobile menu!
Hi,
I have just tested your site at my end on latest IPhone and it works perfectly fine at my end please see this screenshot: https://pasteboard.co/HQ7qncF.png
And I also made a video of your site on the latest IPhone as well, Please see here: https://jmp.sh/s96JE8T
So it must be the cache issue at your end nothing else, so please check your site after removing the server, site and browser cache hope you will not find an issue and yes also please make sure that you are using/testing the site on latest IPhone Safari version.
Hope you will not find an issue, and if yes then please provide us your product purchase code via our support email newsmartwave@gmail.com so we will create a support account for you and then you will be able to contact us thorugh our support system.
And please change your 4 stars review to 5 stars as there is no issue in the Theme and we are here to provide you the best support ever, Please change it.
Thanks and looking forward of your cooperation.
Please how do I get the search button like that of shop12 demo (https://www.portotheme.com/wordpress/porto/shop12/). Thank you.
Hi,
You have to use/choose header type 18 from Appearance >> Theme Options >> Header >> Header Type, then it will work same as on the demo for you.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 19/05/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
I need to deregister a license from domain that I havent access but I have the license.
Hi,
Can you please tell me the Domain name from which you want to de-register the license so I’ll de-register it for you.
Thanks.
almacenesgranados.com
Hi,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Thanks.
Hi there,
Where to change the WooCommerce ‘New account’ email template? It’s not working via Menu » WooCommerce » Settings » Emails » New Account » Copy file to theme.
Thanks!
Hi,
Please read and follow the instructions written in the below given docs:
1. https://www.storeapps.org/customize-woocommerce-emails/
2. https://docs.woocommerce.com/document/automated-follow-up-emails-docs/custom-email-templates/
Thanks
Hi, I’ve deactivated my licence on a site I no longer sue but when I try and use it again, it tells me its already activated. Any suggestions?
Hi,
I have reset your purchase code running on the domain “flywheelsites.com” for you, now you can use the same purchase code for registration of your theme.
Thanks.
Hi ! I used the fast velocity miny and when this plugin is activated – the photos in my products are gone (only when using mobile device – chrome)
Hi,
This looks like to be the cache issue or lazy load images issues, Please go to Porto >> Speed Optimized Wizard >> Lazy Load and check there if the check is true then un-check it and if the check is un-check then check it and save changes and check your site after removing the server, site and browser cache hope you will not find an issue, otherwise please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.
Thanks.
In background CSS there is a code like this : sw-themes.com/porto_dummy/wp-content/uploads/2018/01/01n_bg.jpg?id=969 How can i delete it ? i mean where can i delete?
Hi,
That is the dummy Image link, If you want to remove it you have to remove the dummy image from your site.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/03/2016. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi,
sw-themes.com/porto_dummy/wp-content/uploads/2018/01/01n_bg.jpg?id=969 this is coming from another domain! i already delete it from my web site… any way.. i find it and delete it from html codes.
Sound’s Great!
thank you for your quick answer.
Hi, I bought this theme 2 weeks ago and I am having trouble with CHROME browser, when I change SKIN colors it takes FOREVER to update HOWEVER I see the changes in EXPLORER BUT in EXPLORER my SLIDER DOES NOT SHOW!! Is anyone having my same troubles? Can you help? Thankx
Hi,
We have never reported this issue yet any where. I think it the chrome Browser cache issue. Can you please send us site login details through our support system so I will check and solve the issue.
Thanks.
Hi,
Please use the below given custom CSS and paste it to Appearance >> Theme Options >> Skin >> Custom CSS section:
@media (max-width: 767px) {
#header:not(.header-builder) .header-top {
display: block !important;
}}
Thanks.
thank u so much
Most Welcome!
Hi,
I’m using Image Swatch for color attribute and it works fine.
But I would like to make colors appear from lightest to darkest color (left to right). Currently, I think they appear to be ordered according to color variable ID.
Is there a way to customize the order in which colors appear in the shop page and single product page?
Thanks!
Hi,
You can use the Simple custom Post order plugin for this purpose. https://wordpress.org/plugins/simple-custom-post-order/Thanks.
Hi, how can I change the logo URL to a get directed to a custom link?
Hi,
You have to edit the layout.php file under wp-content/themes/porto/inc/functions and change the URL or anything as per your requirements from there.
Thanks.
Widgets on my site not showing images, how do I correct this please? View the screenshot here https://ibb.co/TMV7vZr Thanks
Hi,
This looks like to be the cache issue or lazy load images issues, Please go to Porto >> Speed Optimized Wizard >> Lazy Load and check there if the check is true then un-check it and if the check is un-check then check it and save changes and check your site after removing the server, site and browser cache hope you will not find an issue, otherwise please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.
Thanks.
WOW! Thanks, it’s the lazy load, working now. One ore thing, my wordpress seem not sending messages, I try with check email plugin and can’t receive anything yet, please what should i do to fix? Thanks
I also need help on this “our theme (Porto) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:”
Hi,
1. Please provide me the screenshot what is the the error message you are receiving? Or contact us through our support system with your site WP Admin Login details so we will check and solve it for you.
2. Please update your Theme again after downloading it from your Theme Forest account hope you will find this issue resolved.
Thanks.
Thanks for your reply.
1. The emails working now, I installed WP Mail SMTP Plugin, using Sendgrid API, but the mails are going to the SPAM, how do I correct this please?
2. I purchased and downloaded the theme on Dec 1st while you last changelog pointed to 11.29.2018, do I still need to download and install it again or I better fix with the suggested options from the dashboard?
Thanks
UPDATE: I now use Zoho Mail plugin for the email and working perfectly. Thanks. So, what’s left is the Woocommerce error.
Hi,
Sound’s Great!
And regarding outdated Woo template in the Theme, I already suggest you to please download the Theme package again from your Theme Forest account and update the Theme again your issue will resolve because we have released a new updated version of the Theme on 1 December 18 with purely compatible with the latest WooCommerce.
Thanks.
Hi Support, thanks for the head up, I did the update and works just fine. BUT, I would like to show tootip on products colour when mouse is moved over it, like Colour Blue, Colour Black, etc. How can I achieve this please?
Hi,
Sorry to say that this is not possible with the help of Theme Options as there is no option in the theme for that so this is only possible with the help of customization and we only provide our dedicated support for the Theme Options related issues, not for customization this is beyond our limitations, Hope you can understand our limitations.
This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team at nicework125@gmail.com for paid Customization services.
Thanks.
I believe theres an issue since the latest update. It seems many people are having similar issues. Mine in particular is in the “product tabs”. The text is not showing up in certain tabs and it’s all messed up in the ones it is showing up in. How can I fix this?
Hi,
Can you please contact us through our support system with your site WP Admin Login details so we will debug it on your site and solve it for you on your site because we have tested the latest Theme at our end and do not find this issue.
Thanks.
I did right after posting the initial comment. When can I expect a reply?
Hi,
We are facing higher than the normal amount of tickets, so please be patience once your ticket will resolved you will get the reply of your ticket until that please be patience.
Thanks for your understanding and cooperation.
Hi,
First of all thanks for showing your interest in Porto WordPress.
Sorry to say that but we have no chance to test your providing Plugin with the Theme, so we are unable to suggest you that but you can try it at your own risk, and you will find all the Theme compatible plugins list confirmed from our end here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399
Thanks.
Hello , how can i change the color of proceed to checkiut button from cart . The button from checkout with place order
Thank you
Hi,
You have to change it with the help of Custom CSS, Please share the screenshot of the button and also your Live site URL so I’ll check and provide you the Custom CSS for that.
Thanks.
hello , www.test.zafia.ro
Hi,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and change the color as per your requirements and check your site after removing the browser cache, you will find proceed to checkout button color changed on Cart page.
.wc-proceed-to-checkout .btn {
border: 1px solid yellow !important;
background-color: red !important;
}
Thanks.
Since the latest update, my website looks totally damaged and not working properly:
a) Sometimes the Theme Options are not loading in the backend and I can not click anything nor set any options (no its not the cache)
b) Updating the “WPBakery Page Builder” and “Revolution Slider” with the setup wizard always ends in the status “failed” behind the name
c) The style of my “header type 1” with menu changed quite a bit and looks ugly now. The arrows in the menu are too big and the edges are cut. Also the shopping cart icon looks wrong.
d) Product tabs in woocommerce look different suddenly with sharp edges and missing parts.
e) Horizontal lines below headers have a strange while line in it.
f) woocommerce always popups an error “please select a product option first before checkout”. however by standard there are always some bullet points selected and the article should be able to be checked out. Only after “reset options” and reselecting them makes it possible => useless!
Please fix this asap and tell me how to make it work again! thx
Hi,
Can you please contact us through our support system with your site WP Admin Login details and Cpanel Login details so our Experts will help you in solving your issues.
And please also note that Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST so might be its getting late in replying.
Thanks for your understanding.
Hello Support Team, I have purchased a licence last 10 days, trying to activate the theme, but it’s showing that I have used the code was already used on my old domain!
I removed the old files from my old domain, but still it’s showing me the same message! Kindly help
Hi,
We have reset your purchase code which was used on your this upbeatdigitalagency.com domain, now you can use the same purchase code for registration of your theme.
Thanks.
I’m using German language but some places change in German. It’s still English. How can i change that?
Hi,
Please download the German for Germany latest translation files of the Theme from below given links and upload it to wp-content/languages/themes and then go to WP-Dashboard >> Setting >> General and change the site language to German for Germany from there and save changes and check your site after removing the browser cache.
https://www.dropbox.com/s/6ukvpzxocfd1uvy/porto-de_DE.po?dl=0https://www.dropbox.com/s/jxenxf8yvh9v9x0/porto-de_DE.mo?dl=0
Thanks.
