Hi,

Please use Porto Faq’s element and add/set the particular Category ID in it, now how to finds the Category ID, Please go to Categories and edit any particular Category you will find the Category ID in the URL of that particular Category when you edit it as showing in this screenshot: https://pasteboard.co/HR42rSt.png

Thanks.

Well on this page on the right hand side under wordpress versions , the latest version listed is 4.9 and I thought there might be a big jump to 5.0 which would be important and it’s not listed. https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399

It’s because themeforest site still did not add the attribute field yet.

Hi,

I think you haven’t checked it here: https://pasteboard.co/HR3sm72.png
and nor in the changelog: https://pasteboard.co/HR3sNeB.png
and we will also add it in the sidebar as well as soon as ThemeForest add it in the attribute list.

Thanks.

Hi,

Sorry to say that this is not possible with the help of Theme Options as there is no option in the theme for that so this is only possible with the help of customization and we only provide our dedicated support for the Theme Options related issues, not for customization this is beyond our limitations, Hope you can understand our limitations.

This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team at nicework125@gmail.com for paid Customization services.

Thanks.

Hi,

First of all thanks for showing your interest in Porto WordPress.

You can find all our Pre-Build Demos here: https://www.portotheme.com/wordpress/porto_landing/

Thanks.

I have purchased and installed a demo a few days ago, if I want to change my site style? Or I want to switch to another demo and how do I do that

Hi,

Then please contact us with your product purchased account for getting support for the item.

Thanks.

Hi,

Please download the updated version of WP Bakery “Visual composer” and Ultimate Addons for Visual Composer and Slider Revolution from the link below and install it: https://smartwave.freshdesk.com/support/solutions/articles/12000007851-latest-visual-composer-and-ultimate-addons-for-visual-composer

Thanks.

Hi,

First of all thanks for showing your interest in Porto WordPress.

Yes, Absolutely you can easily add the content under the home page Content as per your requirements.

Thanks.

Thank you. Also I need to change the pop up the appear when you first come on the site to be a notice with a check box that verifies the visitor is 19+ is that possible ?

Hi,

Sorry to say that but this is not possible you have to use any third party plugin for achieving your needs but at your own risk because we do not provide any support for third-party plugin issue.

Thanks.

Hi,

Sorry to say that but you can not change the section of the Title, You can only change the position of the Title as per your requirements from Appearance >> Theme Options >> Breadcrumbs.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 09/04/2017. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

I know that, but the showing page/post title is not controllable and somehow it is lousy, I am not sure if anyone had ever used it like this.

I cannot buy support for a simple question, Porto should have control over the title location & typography, I have seen other themes that are continually adding such features, but in this websites case, there are too many pages to work on, for this reason I asked for help, otherwise I am able to create a styled title shortcode and insert in all pages.

I though it would be better this could be handled within the theme itself as it should be responsible for such actions.

Hi,

OK, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.

Thanks for your understanding.

Hi,

You can only set the Add to Cart Pop Up Notification on Shop/Category pages from Appearance >> Theme Options >> WooCommerce >> Product Archives and choose/set “Add to Cart Notification Type” as style 2.

Thanks.

Hi,

Please provide your product purchase code through our support system so we will reset your product purchase code for you.

Thanks.

Hi,

If it is unavailable for download in your portal then please contact Envato, they will help you in this case, and Sorry to say that but there is no more sale on Porto WordPress.

Thanks.

Hi,

You can insert Text Block and then place your image inside of it, in the Media library window, you will have an option to align your image.

Thanks.

Hi,

Please use the below given custom CSS code and paste it to the Theme Options >> Skin >> Custom CSS section:

body.boxed {
    padding-bottom: 0px !important;
}

Thanks.

Hi,

Its seems some of the Theme files corrupted at your end or it may be any third party plugin confliction issue, so I suggest you to first check your site after deactivating all the third party plugins and check your site after removing the server, site and browser cache. If the issue will not solve then update the Theme again by following the steps listed below hope your issue will solve.

First of all please take the complete backup of your site/theme current version and then please make sure that your server requirements must meet the latest theme minimum requirements as given in the theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/category/general/installation/ and also please deactivate all the site third-party plugins before an update because many of the times the third party plugins conflict with the new theme files and creating an issue for the site but you have to activate the third party plugins again after theme update one by one.

Please try to install/update your theme by yourself first if you fail then we will do it for you but after extending your support extension. Please follow the below steps:

1. Take the complete backup of your current site.(If you are updating theme)
2. Go to CPanelwp-content/themes and rename old theme Porto to anything.(If you are updating theme)
3. Upload the latest zip file of the theme there in wp-content/themes.
4. Extract the zip file of the theme there.
5. Go to WP Admin Panel >> Appearance and activate the theme there.

Your theme will be updated easily.

Thanks.

Hi,

Please download the updated version of WP Bakery “Visual composer” and Ultimate Addons for Visual Composer and Slider Revolution from the link below and install it: https://smartwave.freshdesk.com/support/solutions/articles/12000007851-latest-visual-composer-and-ultimate-addons-for-visual-composer

Thanks.

Hi,

Thanks for sharing the suggestion/feature request with us, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.

Thanks for your understanding.

Thanks,

but your translation files are not good at all and render the theme both side barely understandable.

If I make my own translation in the .po/.mo files, this one will be overridden with the next Porto update.

So including at least the frontend translation in the options panel of the theme allows it to not be replaced at each update

Regards Nexus

Hi,

If you will upload the .po and ,mo files of the theme in the wp-content/languages/themes folder then you will not lose the translation after the theme update.

Thanks.

Hi,

Can you please contact us through our support system with your site WP Admin Login details so we will update it for you.

Thanks.

Hi,

Sorry to say that but we have not tested the “EU Privacy Cookies plugin” with the latest Theme and this is a third party plugin issue, I suggest you please contact plugin author, the plugin author is the one who will provide you the best solution for that.

Thanks.

Hi,

The Ticket #38962 issue has been resolved and the reply has been sent please check your site after removing the browser cache: https://pasteboard.co/HQIYRj3.png

Thanks.

Hi,

Please download the latest Theme again from your ThemeForest Account and update it on your site again, hope your issue will solve.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/03/2016. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Thanks for your fast reply

Most Welcome!

Hi,

You can choose/change/select the site language from WP-Dashboard >> Setting >> General, Please see this screenshot: https://pasteboard.co/HR28kF5.png

Thanks.

Copy the translation file and it does not translate almost anything

Hi,

Can you please contact us through our support system with your site WP Admin and CPanel or FTP Login details so we will check and solve the issue for you.

Thanks.