Hi,

Its seems some of the Theme files corrupted at your end or it may be any third party plugin confliction issue, so I suggest you to first check your site after deactivating all the third party plugins and check your site after removing the server, site and browser cache. If the issue will not solve then update the Theme again by following the steps listed below hope your issue will solve.

First of all please take the complete backup of your site/theme current version and then please make sure that your server requirements must meet the latest theme minimum requirements as given in the theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/category/general/installation/ and also please deactivate all the site third-party plugins before an update because many of the times the third party plugins conflict with the new theme files and creating an issue for the site but you have to activate the third party plugins again after theme update one by one.

Please try to install/update your theme by yourself first if you fail then we will do it for you but after extending your support extension. Please follow the below steps:

1. Take the complete backup of your current site.(If you are updating theme)
2. Go to CPanelwp-content/themes and rename old theme Porto to anything.(If you are updating theme)
3. Upload the latest zip file of the theme there in wp-content/themes.
4. Extract the zip file of the theme there.
5. Go to WP Admin Panel >> Appearance and activate the theme there.

Your theme will be updated easily.

Thanks.

Hi,

Please download the updated version of WP Bakery “Visual composer” and Ultimate Addons for Visual Composer and Slider Revolution from the link below and install it: https://smartwave.freshdesk.com/support/solutions/articles/12000007851-latest-visual-composer-and-ultimate-addons-for-visual-composer

Thanks.

Hi,

Thanks for sharing the suggestion/feature request with us, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.

Thanks for your understanding.

Thanks,

but your translation files are not good at all and render the theme both side barely understandable.

If I make my own translation in the .po/.mo files, this one will be overridden with the next Porto update.

So including at least the frontend translation in the options panel of the theme allows it to not be replaced at each update

Regards Nexus

Hi,

If you will upload the .po and ,mo files of the theme in the wp-content/languages/themes folder then you will not lose the translation after the theme update.

Thanks.

Hi,

Can you please contact us through our support system with your site WP Admin Login details so we will update it for you.

Thanks.

Hi,

Sorry to say that but we have not tested the “EU Privacy Cookies plugin” with the latest Theme and this is a third party plugin issue, I suggest you please contact plugin author, the plugin author is the one who will provide you the best solution for that.

Thanks.

Hi,

The Ticket #38962 issue has been resolved and the reply has been sent please check your site after removing the browser cache: https://pasteboard.co/HQIYRj3.png

Thanks.

Hi,

Please download the latest Theme again from your ThemeForest Account and update it on your site again, hope your issue will solve.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/03/2016. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Thanks for your fast reply

Most Welcome!

Hi,

You can choose/change/select the site language from WP-Dashboard >> Setting >> General, Please see this screenshot: https://pasteboard.co/HR28kF5.png

Thanks.

Copy the translation file and it does not translate almost anything

Hi,

Can you please contact us through our support system with your site WP Admin and CPanel or FTP Login details so we will check and solve the issue for you.

Thanks.

Hi,

First of all please take the complete backup of your site/theme current version and then please make sure that your server requirements must meet the latest theme minimum requirements as given in the theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/category/general/installation/ and also please deactivate all the site third-party plugins before an update because many of the times the third party plugins conflict with the new theme files and creating an issue for the site but you have to activate the third party plugins again after theme update one by one.

Please try to install/update your theme by yourself first if you fail then we will do it for you but after extending your support extension. Please follow the below steps:

1. Take the complete backup of your current site. (If you are updating theme)
2. Go to CPanelwp-content/themes and rename old theme Porto to anything. (If you are updating theme)
3. Upload the latest zip file of the theme there in wp-content/themes.
4. Extract the zip file of the theme there.
5. Go to WP Admin Panel >> Appearance and activate the theme there.

Your theme will be updated easily.

Note: Please take a complete backup of your site before update the theme and also deactivate/delete these three plugins (Porto Widgets, Porto Shortcode, Porto Content-Type) before an update because in our latest theme we have made a new Plugin named Porto Functionality is a combination of these 3 plugins so before install Porto Functionality you must deactivate/delete those 3 plugins and in our new update also Ultimate addon for Visual composer Plugin is also excluded, the elements which are used in the site of Ultimate Addon we add those elements in Porto Functionality so no need to worry but you can use Ultimate Addon for visual composer as well it is up to you.

Thanks.

Hi,

Please Install and Activate Really Simple SSL plugin on your site and check your site after removing the browser cache hope your issue will solve.

Really Simple SSL: https://wordpress.org/plugins/really-simple-ssl/

Thanks.

Hi,

It seems to be any third party plugin confliction issue on your site, Can you please check once your site after deactivating all the third party plugins and check your site after removing the browser cache hope you will not find an issue and if yes then please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.

Thanks.

hi, I write in support systeme whith number of my customer. regards

Hi,

Your ticket reply has been sent, Please check your ticket reply and reply to your ticket accordingly and please communicate now in your ticket.

Thanks.

Hi,

No, the section on the particular site is not built using Porto Tabs element, but you can create a same section using Porto Tabs on your site as per your requirements.

Thanks.

Hi,

First of all thanks for showing your interest in Porto WordPress.

Sorry to say that but we have not tested “ARMember – WordPress Membership Plugin” with the latest Theme so we are not able to provide you the suggestion for that, if you want you can try/test any third party plugin with the Theme but at your own risk as it is clearly written on the item support page that we do not provide support for the third party plugin confliction issues or Customization.

And you will find all the third party plugins compatible list confirmed from end here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399

And yes you can easily Customize the Product page using Theme Options as per your requirements.

Thanks.

Ah – nevermind – reinstalled the parent theme and all seems good now – that was weird !

Sound’s Great!

Hi, thanks for your interest in Porto.

Unfortunately, cyber week sale is already over a week ago there won’t be any sale in the future.

Regards, P-THEMES

Hi,

Please download the latest Romanian language translation files of the Porto WordPress from below given links and upload it to wp-content/languages/themes and then go to WP-Dashboard >> Setting >> General and select/set your site language as Romanian from there and save changes and check your site after removing the browser cache.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/03/2016. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

There is no need to activate or purchase the new license for this plugin. This plugin is already included in the theme package and already purchased the license by P-Themes. This activation message for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.

So no need to activate it, just ignore the message and feel free to use it.

Thanks Have a nice day

Hi,

Wish list heart/icon is coming from Yith WooCommerce Wish list plugin, If you do not want to use the Wish list functionality, simply deactivate the Yith WooCommerce Wish list plugin, it will solve your issue.

Thanks.

Sorry. The problem is solved. Only has a web browser cache problem. Sorry for the inconvenience

Sound’s Great!

Hi,

First of all, The issue is not in the Theme nor the purchase code is invalid as we already described you in your first and last ticket #38368, we provide you the free support inspite of that your support was expired, and the issue is only on your server, your local server is not able to connect our internal server https://portotheme.com that is why the issue occurs, and also Porto WordPress works perfectly fine on shared hosting as well as hundreds of our happy customers using the Theme on shared hosting as well, so this is not a good behavior that you have an issue, and your support was expired and inspite of that we helped you and you write bad words which are not true at all for the Theme.

Now please first purchase the support extension and then make your site Live and if you will find the same issue on the live site as well then contact us with your site WP Admin and CPanel Login details so we will solve your issue.

Thanks.