Hi,

Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.

Thanks.

Hi,

Sorry for the late reply, our Technical Support experts just replied your ticket please check your ticket reply and reply to your ticket accordingly. Actually, the issue you are facing is not the Theme issue, because you have many other products on your same site as well and works perfectly fine as listed below:

Perfectly fine working:
. https://southwesternequine.com/product/porto-transparent-images/
*. https://southwesternequine.com/product/porto-sports-shoes/
*. https://southwesternequine.com/product/silver-porto-headset/

The issue is only in your providing 2 products listed below:

. https://southwesternequine.com/product/mens-smooth-leather-suspenders-adjustable-elastic-strap-scissor-hook-snaps-y-backed/
*. https://southwesternequine.com/product/orthoride-saddle-pad-by-southwestern/%C2%A0

And when our Technical Support department experts debugged your these products, they find that there is some issue in your product variation, when they try to add any other variation or reset your variation they are getting this error: https://pasteboard.co/HRbDXMk.png

What does this error mean: One of our developers spent several days trying to debug the situation and figure out which products might have any (reported) “invalid or duplicate SKUs”, analyzing the databases of the exporting and importing sites all over again, running all kinds of queries against the product data, debugging add-on plugins, etc

Only after diving more deeply into the WooCommerce code base we identified that the error is also triggered by the post ID setter of WC Product / Data.

So for solving this, you have to reset your database, which is not really helpful at this time because you are almost done with your site, right?

So Please wait we will surely be on any solution which will not affect your site and soon you will find a solution but please be patience as we are really working hard to solve your issue.

You will be notified once your ticket will be resolved.

Thanks for your understanding.

I had to hire someone to fix this problem. The problem is that your items worked fine after importing demo content. But when we made our own, simple or varied, the problem would happen.

If you turn off the JS it will break on each and very new product that you make.

Tom

Hi,

We have replied you yesterday with a solution, We have added a new product on your site and it works fine, and Please let me know have you turn off any JS into Theme or on your site ??

Thanks.

Hi,

Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

#footer .footer-bottom {
    position: fixed !important;
    width: 100% !important;
    bottom: 0 !important;
}

Thanks.

Thank you very much!

Most Welcome!

I have found the folder to upload fonts to and uploaded the font manually through ftp, but when I tried to use fonts for H1, the size only showed on the editor and viewing the page, while the font and color did not show at all, not only for custom fonts, but even for other fonts including google fonts.

What does it need to make it work?

Regards,

Hi,

It seems to be the cache issue at your en, Please once check your site after removing the server, site and browser cache hope you will not find an issue, or Please remove all the cache plugins and the CSS and JS minify plugins from your site for a while and check your site after removing the browser cache hope you will not find an issue.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 09/04/2017. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

I think you have posted on the wrong Forum, because you have not even purchased Porto WordPress. So pleas post/ask your concerned issues on the particular forum.

Thanks.

Hi,

1. Your providing URL is showing this: https://pasteboard.co/HWqaHOg.png

2. Sorry to say that this is not possible with the help of Theme Options as there is no option in the theme for that so this is only possible with the help of customization and we only provide our dedicated support for the Theme Options related issues, not for customization this is beyond our limitations, Hope you can understand our limitations.

This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend contacting our customization team at nicework125@gmail.com for paid Customization services.

Thanks.

Thanks. 1. The website is in development stage, this is our holding page. I was hoping you could tell me without looking at it. 2. Yes, I’m aware of that. Thanks for email address, I have contacted customisation team.

Hi,

Sorry to say that but without looking the site, I am not able to set the Custom CSS for you site, otherwise if you want you can also Customize your site header as per your requirements by editing the particular header file under wp-content/themes/porto/header

Thanks.

Hi,

We have replied your ticket please check your ticket reply and reply to your ticket accordingly.

Thanks.

I try to change the header style to 12, but it still at the style11, i dont know why

Hi,

Can you please contact us through our support system with your site WP Admin Login details so we will check and provide you the exact and complete solution of your issues.

Thanks.

Hi,

Please use Porto Faq’s element and add/set the particular Category ID in it, now how to finds the Category ID, Please go to Categories and edit any particular Category you will find the Category ID in the URL of that particular Category when you edit it as showing in this screenshot: https://pasteboard.co/HR42rSt.png

Thanks.

Well on this page on the right hand side under wordpress versions , the latest version listed is 4.9 and I thought there might be a big jump to 5.0 which would be important and it’s not listed. https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399

It’s because themeforest site still did not add the attribute field yet.

Hi,

I think you haven’t checked it here: https://pasteboard.co/HR3sm72.png
and nor in the changelog: https://pasteboard.co/HR3sNeB.png
and we will also add it in the sidebar as well as soon as ThemeForest add it in the attribute list.

Thanks.

Hi,

Sorry to say that this is not possible with the help of Theme Options as there is no option in the theme for that so this is only possible with the help of customization and we only provide our dedicated support for the Theme Options related issues, not for customization this is beyond our limitations, Hope you can understand our limitations.

This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team at nicework125@gmail.com for paid Customization services.

Thanks.

Hi,

First of all thanks for showing your interest in Porto WordPress.

You can find all our Pre-Build Demos here: https://www.portotheme.com/wordpress/porto_landing/

Thanks.

I have purchased and installed a demo a few days ago, if I want to change my site style? Or I want to switch to another demo and how do I do that

Hi,

Then please contact us with your product purchased account for getting support for the item.

Thanks.

Hi,

Please download the updated version of WP Bakery “Visual composer” and Ultimate Addons for Visual Composer and Slider Revolution from the link below and install it: https://smartwave.freshdesk.com/support/solutions/articles/12000007851-latest-visual-composer-and-ultimate-addons-for-visual-composer

Thanks.

Hi,

First of all thanks for showing your interest in Porto WordPress.

Yes, Absolutely you can easily add the content under the home page Content as per your requirements.

Thanks.

Thank you. Also I need to change the pop up the appear when you first come on the site to be a notice with a check box that verifies the visitor is 19+ is that possible ?

Hi,

Sorry to say that but this is not possible you have to use any third party plugin for achieving your needs but at your own risk because we do not provide any support for third-party plugin issue.

Thanks.

Hi,

Sorry to say that but you can not change the section of the Title, You can only change the position of the Title as per your requirements from Appearance >> Theme Options >> Breadcrumbs.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 09/04/2017. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

I know that, but the showing page/post title is not controllable and somehow it is lousy, I am not sure if anyone had ever used it like this.

I cannot buy support for a simple question, Porto should have control over the title location & typography, I have seen other themes that are continually adding such features, but in this websites case, there are too many pages to work on, for this reason I asked for help, otherwise I am able to create a styled title shortcode and insert in all pages.

I though it would be better this could be handled within the theme itself as it should be responsible for such actions.

Hi,

OK, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.

Thanks for your understanding.

Hi,

You can only set the Add to Cart Pop Up Notification on Shop/Category pages from Appearance >> Theme Options >> WooCommerce >> Product Archives and choose/set “Add to Cart Notification Type” as style 2.

Thanks.

Hi,

Please provide your product purchase code through our support system so we will reset your product purchase code for you.

Thanks.

Hi,

If it is unavailable for download in your portal then please contact Envato, they will help you in this case, and Sorry to say that but there is no more sale on Porto WordPress.

Thanks.

Hi,

You can insert Text Block and then place your image inside of it, in the Media library window, you will have an option to align your image.

Thanks.

Hi,

Please use the below given custom CSS code and paste it to the Theme Options >> Skin >> Custom CSS section:

body.boxed {
    padding-bottom: 0px !important;
}

Thanks.