Also, WPBakery Page Builder and Porto Functionality always failed to updated. Can you help me? Thanks

I have already meet the requirements given in the documentations. The only issue is I can’t update the WPBakery Page Builder and the Porto Functionality plugin. Can you help me with this issue?

Hi,

Sure, Please contact us through our support system with your site WP Admin Login details so we will update the plugins for you on your site.

Thanks.

Hi,

There is no such documentation on every of the single Element, but you can test all of the short codes and Elements of Porto WordPress here: https://www.portotheme.com/wordpress/porto/classic-original/shortcodes/

And if you have any issue or question regarding any element then feel free to contact our Technical Support team by generating a ticket through our support system, you will get fast help.

Thanks.

“but you can test all of the short codes and Elements of Porto WordPress here” I cannot seem to find any demos fir the timeline containers, and when testing them they do not seem to look good. Do you have any examples of this porto element being used? I’ll raise a support ticket as well.

Hi,

Now please wait one your ticket will be resolved you will get the reply of your ticket until that please be patience.

Thanks for your understanding.

Hi,

These are actually the WordPress warnings not the Theme warnings, Read up on how to go about troubleshooting this extremely generic warning message: https://codex.wordpress.org/FAQ_Troubleshooting#How_do_I_solve_the_Headers_already_sent_warning_problem.3F

Thanks.

Hi,

Thanks but after checking it was determined that the porto functionaliity plugin is causing the problem. After disabling this plugin everything is working as it should. The problem is I don’t want to disable it.

These are the new error messages – clearly pointing to the theme as the issue.

mv /home2/velocity/public_html/xxxxxx/wp-content/plugins/porto-functionality /home2/velocity/public_html/xxxxx/wp-content/plugins/porto-functionalitybak

Cannot modify header information – headers already sent by (output started at /home2/velocity/public_html/xxxxxx/wp-content/plugins/porto-functionality/shortcodes/shortcodes/porto_info_list.php:1) in /home2/velocity/public_html/manifest/wp-admin/includes/misc.php on line 1126

This site is on an older porto version, not sure if this is the issue.

Thanks, Ryan.

Hi,

Yes, May be the issue occurs because you are using the older version of the Theme, which is no more compatible with the latest version of WordPress, WP Bakery, WooCommerce etc. So I suggest you to please update your Theme and WP and also the Theme required/recommended plugins and then deactivate your site all the third party plugins and finally check your site after removing the server, site and browser cache hope you will not find an issue and if yes then please contact us through our support system with your site WP Admin and CPanel Login details so we will solve the issue for you.

Thanks.

Hi,

Please download the latest Theme Language translation files from the below-given links and upload it to wp-content/languages/themes and then go to WP-Dashboard >> Setting >> General and change the site language from there as well and finally check your site after removing the browser cache.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 25/02/2017. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Can you please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.

Thanks.

Hi,

Please go to Appearance >> Theme Options >> WooCommerce >> Product Archive and set view mode as List and check your site after removing the browser cache.

Thanks.

Hi,

It is working perfectly fine at my end, I think your code has some issue, Your code is now conflicting with any third party plugin or with any Customization on your site.

So Please once recheck your code again or check it on a Test site on fresh new WordPress with the latest Theme.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 24/05/2017. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

I just deleted the entire code and put a simple alert (‘ok’); then saved, refreshed the website, and the code is not running, neither appearing in the webpage source code.

Hi,

We have to debug your site for solving your issue, Please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.

Thanks.

Hi,

Please go to Appearance >> Menu >> Click the Screen Options Button on the top right corner of the screen >> Select the Product Categories Option >> Then you will see the Product Categories Menus in the below list to add them to the Menu. http://prntscr.com/fhhvws

Thanks.

ok, thank you, i set it. more questions: 1. how to disable the popup newsletter. 2. how to add the price table (like price bundles of membership, let customer to choose the silver, gold member then sign up) 3. how to add some customization filed of register user page?

Thank you

Hi,

1. Please edit your homepage and scroll below to the bottom you will find Porto Modal Box element like showing in this screenshot: https://pasteboard.co/HAmqYgB.png
so that modal box is generated using that Modal Box Element and the styling and Background image is being set for it via Custom CSS you will find in the Theme Options >> Skin >> Custom CSS as showing in this screenshot: https://pasteboard.co/HAmsBWL.png & https://pasteboard.co/HAmt6lU.png

If you want to remove the Pop-Up, just simply delete the Porto Modal Box element.

2. You have to use any third party plugin for this but at your own risk as we do not provide the support for any third party plugin.

3. Please read and follow the instructions written in the below-given docs:

1. https://iconicwp.com/blog/the-ultimate-guide-to-adding-custom-woocommerce-user-account-fields/

2. https://usersinsights.com/woocommerce-custom-fields-registration/

3. https://www.cloudways.com/blog/add-woocommerce-registration-form-fields/

And if you have any other issue then please generate a fresh new ticket through our support system.

Thanks.

3. How to change the text of the “project descrition” “more information”

Hi,

1. The portfolio skill is just the meta type of the portfolio nothing else. You can add any thing in the skills which you have. If you want to hide it you can easily hide it from Appearance >> Theme Options >> Portfolio >> Portfolio Meta >> De-Select the Skills. http://prntscr.com/ltg5lo

2. You can add the link to the live preview button from portfolio backend. Please edit the Portfolio then add the portfolio link. http://prntscr.com/ltg6z6

3. If you want to change or translate the Project Description text then you should translate the theme languages file find in wp-content/themes/porto/languages folder and make the changes in the theme translation files and upload them to wp-content/languages/themes folder.

If you are not able to do that then please send us the site login details through our support system so i will check and solve the issue.

Thanks.

Hi,

Sorry to say that this is not possible with the help of Theme Options as there is no option in the theme for that so this is only possible with the help of customization and we only provide our dedicated support for the Theme Options related issues, not for customization this is beyond our limitations, Hope you can understand our limitations.

This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend contacting our customization team at nicework125@gmail.com for paid Customization services.

Thanks.

Hi,

Please read your this comment reply: https://themeforest.net/comments/21008944
> and Install the Theme and Import the Demo on your test site and then copy the footer on your main site.

Thanks.

Hi,

Yes, If you Install another Demo on the same site then it will duplicate the pages and posts on the site or override the content, It depends on the check box while you importing the Demo: https://prnt.sc/i9wm59

So I suggest you to Install the Theme on Local or any other test site and Activate the Theme there with the same purchase code and Import any Demo as per your requirements and then deactivate the License from your Test site by going into Porto >> Setup Wizard >> Activate and you will find the deactivate button there, so just click on it and then activate the Theme on your main domain with same license by following the same steps.

Thanks.

so If I want to install one landing page(such as app landing demo), https://www.portotheme.com/wordpress/porto/app-landing/

Should I need to build it from the the begining? can I import it and will it mass up my current website?

Hi,

As I told you if you will Import it on your current website it will mess it up your site with the duplication of pages and posts so its better to try it on the test site.

Thanks.

Hi,

Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.

Thanks.

Hi,

Sorry for the late reply, our Technical Support experts just replied your ticket please check your ticket reply and reply to your ticket accordingly. Actually, the issue you are facing is not the Theme issue, because you have many other products on your same site as well and works perfectly fine as listed below:

Perfectly fine working:
. https://southwesternequine.com/product/porto-transparent-images/
*. https://southwesternequine.com/product/porto-sports-shoes/
*. https://southwesternequine.com/product/silver-porto-headset/

The issue is only in your providing 2 products listed below:

. https://southwesternequine.com/product/mens-smooth-leather-suspenders-adjustable-elastic-strap-scissor-hook-snaps-y-backed/
*. https://southwesternequine.com/product/orthoride-saddle-pad-by-southwestern/%C2%A0

And when our Technical Support department experts debugged your these products, they find that there is some issue in your product variation, when they try to add any other variation or reset your variation they are getting this error: https://pasteboard.co/HRbDXMk.png

What does this error mean: One of our developers spent several days trying to debug the situation and figure out which products might have any (reported) “invalid or duplicate SKUs”, analyzing the databases of the exporting and importing sites all over again, running all kinds of queries against the product data, debugging add-on plugins, etc

Only after diving more deeply into the WooCommerce code base we identified that the error is also triggered by the post ID setter of WC Product / Data.

So for solving this, you have to reset your database, which is not really helpful at this time because you are almost done with your site, right?

So Please wait we will surely be on any solution which will not affect your site and soon you will find a solution but please be patience as we are really working hard to solve your issue.

You will be notified once your ticket will be resolved.

Thanks for your understanding.

I had to hire someone to fix this problem. The problem is that your items worked fine after importing demo content. But when we made our own, simple or varied, the problem would happen.

If you turn off the JS it will break on each and very new product that you make.

Tom

Hi,

We have replied you yesterday with a solution, We have added a new product on your site and it works fine, and Please let me know have you turn off any JS into Theme or on your site ??

Thanks.

Hi,

Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

#footer .footer-bottom {
    position: fixed !important;
    width: 100% !important;
    bottom: 0 !important;
}

Thanks.

Thank you very much!

Most Welcome!

I have found the folder to upload fonts to and uploaded the font manually through ftp, but when I tried to use fonts for H1, the size only showed on the editor and viewing the page, while the font and color did not show at all, not only for custom fonts, but even for other fonts including google fonts.

What does it need to make it work?

Regards,

Hi,

It seems to be the cache issue at your en, Please once check your site after removing the server, site and browser cache hope you will not find an issue, or Please remove all the cache plugins and the CSS and JS minify plugins from your site for a while and check your site after removing the browser cache hope you will not find an issue.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 09/04/2017. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

I think you have posted on the wrong Forum, because you have not even purchased Porto WordPress. So pleas post/ask your concerned issues on the particular forum.

Thanks.

Hi,

1. Your providing URL is showing this: https://pasteboard.co/HWqaHOg.png

2. Sorry to say that this is not possible with the help of Theme Options as there is no option in the theme for that so this is only possible with the help of customization and we only provide our dedicated support for the Theme Options related issues, not for customization this is beyond our limitations, Hope you can understand our limitations.

This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend contacting our customization team at nicework125@gmail.com for paid Customization services.

Thanks.

Thanks. 1. The website is in development stage, this is our holding page. I was hoping you could tell me without looking at it. 2. Yes, I’m aware of that. Thanks for email address, I have contacted customisation team.

Hi,

Sorry to say that but without looking the site, I am not able to set the Custom CSS for you site, otherwise if you want you can also Customize your site header as per your requirements by editing the particular header file under wp-content/themes/porto/header

Thanks.

Hi,

We have replied your ticket please check your ticket reply and reply to your ticket accordingly.

Thanks.

I try to change the header style to 12, but it still at the style11, i dont know why

Hi,

Can you please contact us through our support system with your site WP Admin Login details so we will check and provide you the exact and complete solution of your issues.

Thanks.