already did 8 hours ago

Hi,

Sorry to say that but Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST, so once your ticket will resolved you will get the reply of your ticket until that please be patience.

Thanks for your understanding.

no worries I understand just saying I submitted the ticket. Thank you for all your hard work!

Hi,

Please go to WP-Dashboard >> Pages and finds and edit the Shop Page. After editing Shop page scroll below you will find view options and in view options, you will find the content inner top option and in it, you will find a block slug name which means the particular section is coming from Blocks, so you have to go to Blocks and finds and edit the particular Block, edit it and change anything as per your requirements.

Please see below-given Screenshots, Step by Step:

1. https://pasteboard.co/HRuxLN2.png
2. https://pasteboard.co/HRuxU490.png
3. https://pasteboard.co/HRuy1VwK.png
4. https://pasteboard.co/HRuy99EK.png

Hope this is all clear now

Thanks.

Hi,

Please read and follow the instructions given in the theme documentation about the site speed up: https://www.portotheme.com/wordpress/porto/documentation/?s=speed

OR

This is quite normal for all WordPress Websites. It is not the Theme-specific, but how Wordpress works. All Wordpress sites need to be optimized once launched.

You will need to optimize certain aspects of the Website in order to optimize the page load speeds.

You can use the GTmetrix page and follow the Recommendations they show you on your Results page. https://gtmetrix.com/reports/zenwallarts.com/c3P4QuxF

And Pingdom: https://tools.pingdom.com/#!/cJBIIC/https://zenwallarts.com/

First of all, you need to optimize all the images, you can use this plugin, which takes care of this: https://wordpress.org/plugins/ewww-image-optimizer/

For minify CSS, JS, HTML, the Theme has this feature: Porto >> Speed Optimization Wizard

If this still doesn’t help, then you can use a Caching Plugin like W3 Cache plugin. And you can use a CDN Service, Free or Paid ones, like Cloudflare, or MaXCDN, or Stackpath.

As a last resort, you can use a CDN Service.

There’s Free one: https://www.cloudflare.com/

Or Paid ones (generally costs less than $5 a month): https://www.stackpath.com/services/content-delivery-network-cdn/
https://bunnycdn.com/

Further, this is the best and comprehensive guide to speed up your website, we highly recommend to follow it: https://www.dropbox.com/s/djgfw8whwx607is/The%20Need%20For%20Site%20Speed.pdf?dl=1
Some helpful docs:
https://wpfixit.com/why-is-woocommerce-so-slow/
https://gist.github.com/DevinWalker/7621777
https://woocommerce.com/posts/woocommerce-site-slow-fixes/
https://wp-rocket.me/blog/7-effective-ways-fix-slow-woocommerce-store

Hope this helps.

Thanks

Hi,

Please download the latest Language Translation files of Porto WordPress from the below given links and upload it to wp-content/languages/themes and then go to WP-Dashboard >> Setting >> General and change the site language from there as well and check your site after removing the browser cache.

Dutch For Netherlands: https://www.dropbox.com/s/98mlnu6xsf4lmvm/porto-nl_NL.po?dl=0
https://www.dropbox.com/s/xmqlpqwc4iuzpkq/porto-nl_NL.mo?dl=0

Dutch For Belgium:
https://www.dropbox.com/s/pmz0ififjj06uqp/porto-nl_BE.po?dl=0
https://www.dropbox.com/s/pbws82t3owe6lfq/porto-nl_BE.mo?dl=0

Thanks.

Hi,

I think you are using the old version of the Porto WP theme. Please update the theme to the latest Porto 4.8.5 version updated on 06 Dec 2018. I am sure your issue will be solved. Otherwise, please send us WP admin login details through our support system so we will check and solve the issue.

Thanks.

Hi,

You can change any icon with the help of Custom CSS as per your requirements, there is no option in the Theme for changing it, or you can use any third party plugin for that as well but at your own risk.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 09/04/2017. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Would you provide an example of the CSS code that I can start with? Thanks,

Hi,

Please share your Live site URL with me here and also the screenshot where you want to change the social icon and with which icon so I’ll try and provide you the CSS for that.

Thanks.

Hi,

You can change/edit the picture inside Mega Menu from Appearance >> Menu and edit the particular Menu Item you will find an image set as a background image for that particular menu as showing in this screenshot: https://pasteboard.co/HRomnfO.png

You can change/remove the image from there as per your requirements.

Thanks.

Hello and thanks for your answer. Unfortunately its not working like this. Already before I asked you for help, I found this setting-menu and put a image for testing purpose inside, but this image already is set ugly in the background …

See this https://drive.google.com/file/d/1pnrC91LWk9JYcmHquLVaINDehFcYJLoQ/view?usp=sharing

The pre-given image with the text “up to 50%” cannot be edited / changed there. This photo is not as link saved inside this menu setting!

Hi,

Can you please contact us through our support system with your site WP Admin Login details so we will check and solve the issue or you.

Thanks.

Hi,

Sorry to say that but this is not possible, When you Import any Demo then complete Content will come with the Demo Import, If you want to remove anything you can do it by yourself after Importing any Demo.

Thanks.

What do most buyers of the theme do? Do they not import a demo and then set up from scratch? Or are there instructions on what/how to delete everything out of a demo?

Hi,

I think you have mis-understood me, If you want to use the Look of any Demo then you have to Import that particular Demo, and when you import any Demo then Dummy Posts, Products, and Pages comes with the particular Demo. If you do not want to use those Content that come up with the Demo Import, you can remove/delete it easily by going into WP-Dashboard >> Pages and Posts and Products etc.

If you have any question remaining then please generate a ticket through our support system so our Experts will help you.

Thanks.

Also, WPBakery Page Builder and Porto Functionality always failed to updated. Can you help me? Thanks

I have already meet the requirements given in the documentations. The only issue is I can’t update the WPBakery Page Builder and the Porto Functionality plugin. Can you help me with this issue?

Hi,

Sure, Please contact us through our support system with your site WP Admin Login details so we will update the plugins for you on your site.

Thanks.

Hi,

There is no such documentation on every of the single Element, but you can test all of the short codes and Elements of Porto WordPress here: https://www.portotheme.com/wordpress/porto/classic-original/shortcodes/

And if you have any issue or question regarding any element then feel free to contact our Technical Support team by generating a ticket through our support system, you will get fast help.

Thanks.

“but you can test all of the short codes and Elements of Porto WordPress here” I cannot seem to find any demos fir the timeline containers, and when testing them they do not seem to look good. Do you have any examples of this porto element being used? I’ll raise a support ticket as well.

Hi,

Now please wait one your ticket will be resolved you will get the reply of your ticket until that please be patience.

Thanks for your understanding.

Hi,

These are actually the WordPress warnings not the Theme warnings, Read up on how to go about troubleshooting this extremely generic warning message: https://codex.wordpress.org/FAQ_Troubleshooting#How_do_I_solve_the_Headers_already_sent_warning_problem.3F

Thanks.

Hi,

Thanks but after checking it was determined that the porto functionaliity plugin is causing the problem. After disabling this plugin everything is working as it should. The problem is I don’t want to disable it.

These are the new error messages – clearly pointing to the theme as the issue.

mv /home2/velocity/public_html/xxxxxx/wp-content/plugins/porto-functionality /home2/velocity/public_html/xxxxx/wp-content/plugins/porto-functionalitybak

Cannot modify header information – headers already sent by (output started at /home2/velocity/public_html/xxxxxx/wp-content/plugins/porto-functionality/shortcodes/shortcodes/porto_info_list.php:1) in /home2/velocity/public_html/manifest/wp-admin/includes/misc.php on line 1126

This site is on an older porto version, not sure if this is the issue.

Thanks, Ryan.

Hi,

Yes, May be the issue occurs because you are using the older version of the Theme, which is no more compatible with the latest version of WordPress, WP Bakery, WooCommerce etc. So I suggest you to please update your Theme and WP and also the Theme required/recommended plugins and then deactivate your site all the third party plugins and finally check your site after removing the server, site and browser cache hope you will not find an issue and if yes then please contact us through our support system with your site WP Admin and CPanel Login details so we will solve the issue for you.

Thanks.

Hi,

Please download the latest Theme Language translation files from the below-given links and upload it to wp-content/languages/themes and then go to WP-Dashboard >> Setting >> General and change the site language from there as well and finally check your site after removing the browser cache.

https://www.dropbox.com/s/5q50xlswt6r796b/porto-pt_BR.zip?dl=0

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 25/02/2017. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Can you please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.

Thanks.

Hi,

Please go to Appearance >> Theme Options >> WooCommerce >> Product Archive and set view mode as List and check your site after removing the browser cache.

Thanks.

Hi,

It is working perfectly fine at my end, I think your code has some issue, Your code is now conflicting with any third party plugin or with any Customization on your site.

So Please once recheck your code again or check it on a Test site on fresh new WordPress with the latest Theme.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 24/05/2017. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

I just deleted the entire code and put a simple alert (‘ok’); then saved, refreshed the website, and the code is not running, neither appearing in the webpage source code.

Hi,

We have to debug your site for solving your issue, Please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.

Thanks.

Hi,

Please go to Appearance >> Menu >> Click the Screen Options Button on the top right corner of the screen >> Select the Product Categories Option >> Then you will see the Product Categories Menus in the below list to add them to the Menu. http://prntscr.com/fhhvws

Thanks.

ok, thank you, i set it. more questions: 1. how to disable the popup newsletter. 2. how to add the price table (like price bundles of membership, let customer to choose the silver, gold member then sign up) 3. how to add some customization filed of register user page?

Thank you

Hi,

1. Please edit your homepage and scroll below to the bottom you will find Porto Modal Box element like showing in this screenshot: https://pasteboard.co/HAmqYgB.png
so that modal box is generated using that Modal Box Element and the styling and Background image is being set for it via Custom CSS you will find in the Theme Options >> Skin >> Custom CSS as showing in this screenshot: https://pasteboard.co/HAmsBWL.png & https://pasteboard.co/HAmt6lU.png

If you want to remove the Pop-Up, just simply delete the Porto Modal Box element.

2. You have to use any third party plugin for this but at your own risk as we do not provide the support for any third party plugin.

3. Please read and follow the instructions written in the below-given docs:

1. https://iconicwp.com/blog/the-ultimate-guide-to-adding-custom-woocommerce-user-account-fields/

2. https://usersinsights.com/woocommerce-custom-fields-registration/

3. https://www.cloudways.com/blog/add-woocommerce-registration-form-fields/

And if you have any other issue then please generate a fresh new ticket through our support system.

Thanks.

3. How to change the text of the “project descrition” “more information”

Hi,

1. The portfolio skill is just the meta type of the portfolio nothing else. You can add any thing in the skills which you have. If you want to hide it you can easily hide it from Appearance >> Theme Options >> Portfolio >> Portfolio Meta >> De-Select the Skills. http://prntscr.com/ltg5lo

2. You can add the link to the live preview button from portfolio backend. Please edit the Portfolio then add the portfolio link. http://prntscr.com/ltg6z6

3. If you want to change or translate the Project Description text then you should translate the theme languages file find in wp-content/themes/porto/languages folder and make the changes in the theme translation files and upload them to wp-content/languages/themes folder.

If you are not able to do that then please send us the site login details through our support system so i will check and solve the issue.

Thanks.

Hi,

Sorry to say that this is not possible with the help of Theme Options as there is no option in the theme for that so this is only possible with the help of customization and we only provide our dedicated support for the Theme Options related issues, not for customization this is beyond our limitations, Hope you can understand our limitations.

This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend contacting our customization team at nicework125@gmail.com for paid Customization services.

Thanks.

Hi,

Please read your this comment reply: https://themeforest.net/comments/21008944
> and Install the Theme and Import the Demo on your test site and then copy the footer on your main site.

Thanks.

Hi,

Yes, If you Install another Demo on the same site then it will duplicate the pages and posts on the site or override the content, It depends on the check box while you importing the Demo: https://prnt.sc/i9wm59

So I suggest you to Install the Theme on Local or any other test site and Activate the Theme there with the same purchase code and Import any Demo as per your requirements and then deactivate the License from your Test site by going into Porto >> Setup Wizard >> Activate and you will find the deactivate button there, so just click on it and then activate the Theme on your main domain with same license by following the same steps.

Thanks.

so If I want to install one landing page(such as app landing demo), https://www.portotheme.com/wordpress/porto/app-landing/

Should I need to build it from the the begining? can I import it and will it mass up my current website?

Hi,

As I told you if you will Import it on your current website it will mess it up your site with the duplication of pages and posts so its better to try it on the test site.

Thanks.