23243 comments found.
Help, Product Images NOT showing, even right from the Add New Product on Admin, What am I doing wrong, What have I enabled/disabled? Please help me out. Thanks
Hi,
I think it is your site any third party plugin confliction issue, so Please check your site once after deactivating all the third party plugins and removing the server, site and browser cache hope you will not find an issue and then activate all the third party plugins again one by one and check which one is creating an issue on your site. Otherwise please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.
Thanks.
hi, there, I want to ask whether the “porto concept like the slide revolution affect the website speed a lot”
Hi,
No, This will not affect the side Speed a lot, Site Speed is something which can be achievable using Customization, You can read our Tested and Recommended solution here: https://smartwave.freshdesk.com/support/solutions/articles/12000052420--10-porto-site-speed
Thanks.
How to enable password field on the registration page? I set Registration Form as full Info and remove browser cache many times but it won’t work.
Hi,
Please go to WP-Dashboard >> WooCommerce >> Setting >> Accounts & Privacy and un-check option (When creating an account, automatically generate an account password) under Account Creating and save changes and check your site after removing the browser cache, Please see this screenshot: https://pasteboard.co/HRE1OcB.png
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 31/01/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Can I ask you something. Purchase codes can only be active in one domain or multiple domains
Hi,
Please read about License Policy here: https://smartwave.freshdesk.com/support/solutions/articles/12000052418--9-theme-forest-license-policy-
Thanks.
Hello,
I want to list the members on my “about us” page, but I want those not to be clickable. I found a few requests for this in your comments in the past years, but the code has changed much since then… how can I do this and would you please rather include this function in the core as it seems a number of people want to do this.
I answered my own question. It seems the best option is to use the image frame with captions shortcode. This was I can then also disable the whole members module.
Or maybe not… sorry for the noobish questions I just installed the theme and it’s very different from the ones I used before.
So I used the VC module image frame, but there are not many options there… How can I achieve the same effect as in your example here:
http://www.portotheme.com/wordpress/porto/shortcodes/image-frames/the style with captions that also has the social icons below.
Also, I have been reading your comment section for the past hour and you always say that the shortcodes are found here:
http://www.portotheme.com/wordpress/porto/shortcodes/But this is only the result of the shortcode, not the actual SHORTCODE (ex. [products limit=”4” columns=”4” orderby=”popularity” class=”quick-sale” on_sale=”true” ]) to achieve that result???
Hi,
1. All the Examples on this page: http://www.portotheme.com/wordpress/porto/shortcodes/image-frames/
are built using Porto Image Frame element and with different setting of that particular element, so Please contact us through our support system with your site WP Admin Login so we will set the same page for you as a Test page on your site.
2. This page: http://www.portotheme.com/wordpress/porto/shortcodes/
It is actually showing the results of Short codes, If you want to know the particular Short code, you have to Import short codes pages on your site for that. For Importing Short codes please go to Porto >> Setup Wizard >> Import Demo and click on any Demo, you will find a pop up and in pop up just click on the short codes as showing in this screenshot: https://pasteboard.co/HRDXph7.png
and Import it and it will import all the short code pages on your site and then you will be able to check and find all the short codes on your own.
Thanks.
Oh my… I thought I was missing something. Might I suggest that you EXPAND this by default:
https://pasteboard.co/HRDXph7.pngI reinstalled the demo content 3 times and was looking for some kind of settings that I missed during the setup wizard, but I did not see these… probably it’s the same for many other people as well.
Thanks, its solved.
Sound’s Great! 
Hi, thinking of buying your theme. On mobile in a product category, the filter button is sticky on the left side. Can this be changed into a filter button above the content so that it doesn’t partially cover the products?
Hi,
First of all thanks for showing your interest in Porto WordPress.
And Sorry to say that but you can not change it into the Filter Button above content on mobile version only, But You can turn this Option OFF from Appearance >> Theme Options >> General and turning this sidebar Option OFF from Mobile, will remove that filter button from sticky and will show all the Sidebar Content at the very bottom of the page.
Thanks.
Hi PT-Support
dynamic_style.css: h2 is smaler than h3
mb it should be: h2 {font-family: Open Sans, sans-serif;font-weight: 400;font-size: 30px;line-height: 38px;}
error-page
only half of site is customizebale
(this from 404.php) dont integrate it this way, but make the hole site as 404 where the user can put the url-slug to descide which page is the 404-errorHi,
Please make sure that you are using the latest version of the Theme and Theme required/recommended plugins, and if not then please update your Theme to the latest version and also the Theme required/recommended plugins hope you will not find this issue.
Thanks.
I need to reduce product image inside product pages. I tried everything but no results. Please can you help me?
Hi,
Please read and follow the instructions written in the FAQ’s given below:
1. https://smartwave.freshdesk.com/support/solutions/articles/12000052416--7-woo-image-sizes-changing
Thanks.
Hello, please how do I add the search https://www.portotheme.com/wordpress/porto/shop20/
here is the screenshot – https://www.awesomescreenshot.com/image/3786569/41c3dbd77599de458b471f1b2efade40
Hi,
First please install the Woocommerce Product Filter plugin then use the Porto Product Filter by attribute VC element on the page. http://prntscr.com/lumgw0
Thanks.
I have done that, it didn’t work
Hi,
Then Please contact us through our support system with your site WP Admin Login details so we will check and try to solve it for you.
Thanks.
Hi,
Yes, it is working fine. There is no issue in the fixed header option. Can you please send us what you want to do with fixed header?
Thanks.
Hello again,
Some strange issues have appeared for me. First, not all of the layouts for product links work. “Wishlist, Quickview on image” and “Show quantity” options do not display correctly. When I select them, the wishlist button disappears completely, and the QuickView button is always in the upper right corner, which is not how they are supposed to look in those layouts. The rest of the layout options display correctly.
The second problem is that I am unable to see star ratings on any of these layouts. WooCommerce settings are active, and when imported, the rating and comments are displayed properly in single product view, and in the featured widget in the single product view, but not anywhere else.
Finally, a question. How are the variations supposed to look in single product view, when “Select Box” is enabled in Porto options? I get a transparent frame with product variables, and I believed it is supposed to be a classic selection box with no graphical effects. Am I doing something wrong, or is this how it’s supposed to look?
Best regards!
Hi,
1. I have checked the “Wishlist, Quickview on image” and “Show quantity” options, both are working fine as it should be. I think there is an issue only on your site. Please make sure that you are using the latest version of the Porto 4.8.5 with all latest plugins and WP.
2. I have checked the star rating as well with both layouts and did not find any issue in the latest theme.
3. Yes, the select box should show the dropdown for the variation of the products. Your given screenshot is not open so If you have all these issues on your site please send us site login details through our support system so we will check and solve it for you.
Thanks.
Hi, there, I cant import demo GYM, i dont know why, i have install the require pluign, but other demo works well.
Hi,
Can you please contact us through our support system with your site WP Admin Login details so we will check and Import the particular Demo for you on your site.
Thanks.
love this theme but once I’ve updated everything the Visual Editor doesn’t work. When you click on edit then visual editor is white blank…
Hi,
It seems to be any third party plugin confliction issue on your site, Can you please check once after deactivating all the third party plugins Installed on your site and check your site after removing the server, site and browser cache hope you will not find an issue.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 04/07/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
I’ve disabled all the plugins and still no luck… Will purchase support
okay support purchased will submit a ticket then hopefully you can fix this issue.
Hi,
Sure for you, Please contact us through our support system with your site WP Admin Login details and with the reference of your this Comment so our Technical Support Staff will look through it asap.
Thanks.
already did 
8 hours ago
Hi,
Sorry to say that but Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST, so once your ticket will resolved you will get the reply of your ticket until that please be patience.
Thanks for your understanding.
no worries I understand just saying I submitted the ticket. Thank you for all your hard work!
how can I change the images of shopping pages https://drive.google.com/open?id=1vk_cs2HJh0lCovUDv7zjlDr0CLt0eNVG
Hi,
Please go to WP-Dashboard >> Pages and finds and edit the Shop Page. After editing Shop page scroll below you will find view options and in view options, you will find the content inner top option and in it, you will find a block slug name which means the particular section is coming from Blocks, so you have to go to Blocks and finds and edit the particular Block, edit it and change anything as per your requirements.
Please see below-given Screenshots, Step by Step:
1. https://pasteboard.co/HRuxLN2.png
2. https://pasteboard.co/HRuxU490.png
3. https://pasteboard.co/HRuy1VwK.png
4. https://pasteboard.co/HRuy99EK.png
Hope this is all clear now
Thanks.
I need help, my site loads so slow, I did performance check and found out that it’s loading from external links called i0.wp.com i1, c0 and i2.wp.com, I have no idea, do I need to get rid of all of these? how can I? I need my site speed drastically increased, page load and mobile pages need speed, I need help please, See the text page here https://s.nimbusweb.me/share/2359687/lu2brpkilpc9xky845qa
Hi,
Please read and follow the instructions given in the theme documentation about the site speed up: https://www.portotheme.com/wordpress/porto/documentation/?s=speed
OR
This is quite normal for all WordPress Websites. It is not the Theme-specific, but how Wordpress works. All Wordpress sites need to be optimized once launched.
You will need to optimize certain aspects of the Website in order to optimize the page load speeds.
You can use the GTmetrix page and follow the Recommendations they show you on your Results page. https://gtmetrix.com/reports/zenwallarts.com/c3P4QuxF
And Pingdom: https://tools.pingdom.com/#!/cJBIIC/https://zenwallarts.com/
First of all, you need to optimize all the images, you can use this plugin, which takes care of this: https://wordpress.org/plugins/ewww-image-optimizer/
For minify CSS, JS, HTML, the Theme has this feature: Porto >> Speed Optimization Wizard
If this still doesn’t help, then you can use a Caching Plugin like W3 Cache plugin. And you can use a CDN Service, Free or Paid ones, like Cloudflare, or MaXCDN, or Stackpath.
As a last resort, you can use a CDN Service.
There’s Free one: https://www.cloudflare.com/
https://bunnycdn.com/
Further, this is the best and comprehensive guide to speed up your website, we highly recommend to follow it: https://www.dropbox.com/s/djgfw8whwx607is/The%20Need%20For%20Site%20Speed.pdf?dl=1
Some helpful docs:
https://wpfixit.com/why-is-woocommerce-so-slow/
https://gist.github.com/DevinWalker/7621777
https://woocommerce.com/posts/woocommerce-site-slow-fixes/
https://wp-rocket.me/blog/7-effective-ways-fix-slow-woocommerce-store
Hope this helps.
Thanks
I need dutch language file. Where can i find this?
Hi,
Please download the latest Language Translation files of Porto WordPress from the below given links and upload it to wp-content/languages/themes and then go to WP-Dashboard >> Setting >> General and change the site language from there as well and check your site after removing the browser cache.
Dutch For Netherlands: https://www.dropbox.com/s/98mlnu6xsf4lmvm/porto-nl_NL.po?dl=0https://www.dropbox.com/s/xmqlpqwc4iuzpkq/porto-nl_NL.mo?dl=0
Dutch For Belgium:
https://www.dropbox.com/s/pmz0ififjj06uqp/porto-nl_BE.po?dl=0
https://www.dropbox.com/s/pbws82t3owe6lfq/porto-nl_BE.mo?dl=0
Thanks.
Hi, after the update to wordpress 5.0 I can’t edit product page in Porto (on many web sites, not only one). I deactived Porto theme and tried with another one and it works OK. Any idea what’s wrong? For now I can’t published any new product – the description area is not displaying the text.
Thanks.
Hi,
I think you are using the old version of the Porto WP theme. Please update the theme to the latest Porto 4.8.5 version updated on 06 Dec 2018. I am sure your issue will be solved. Otherwise, please send us WP admin login details through our support system so we will check and solve the issue.
Thanks.
What is the quickest way to change the social icons or at least change the shape?
Hi,
You can change any icon with the help of Custom CSS as per your requirements, there is no option in the Theme for changing it, or you can use any third party plugin for that as well but at your own risk.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 09/04/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Would you provide an example of the CSS code that I can start with? Thanks,
Hi,
Please share your Live site URL with me here and also the screenshot where you want to change the social icon and with which icon so I’ll try and provide you the CSS for that.
Thanks.
Hello. Where can I change / edit the picture inside the megamenu? (in the current demo its named “shop1_megamenu.jpg”
Hi,
You can change/edit the picture inside Mega Menu from Appearance >> Menu and edit the particular Menu Item you will find an image set as a background image for that particular menu as showing in this screenshot: https://pasteboard.co/HRomnfO.png
You can change/remove the image from there as per your requirements.
Thanks.
Hello and thanks for your answer. Unfortunately its not working like this. Already before I asked you for help, I found this setting-menu and put a image for testing purpose inside, but this image already is set ugly in the background …
See this https://drive.google.com/file/d/1pnrC91LWk9JYcmHquLVaINDehFcYJLoQ/view?usp=sharing
The pre-given image with the text “up to 50%” cannot be edited / changed there. This photo is not as link saved inside this menu setting!
Hi,
Can you please contact us through our support system with your site WP Admin Login details so we will check and solve the issue or you.
Thanks.
Hi, I like the look of the shop 2 theme. When I install the demo, I end up with all the demo products and posts etc. How do I install shop 2 theme and just add my own categories and products etc?
Hi,
Sorry to say that but this is not possible, When you Import any Demo then complete Content will come with the Demo Import, If you want to remove anything you can do it by yourself after Importing any Demo.
Thanks.
What do most buyers of the theme do? Do they not import a demo and then set up from scratch? Or are there instructions on what/how to delete everything out of a demo?
Hi,
I think you have mis-understood me, If you want to use the Look of any Demo then you have to Import that particular Demo, and when you import any Demo then Dummy Posts, Products, and Pages comes with the particular Demo. If you do not want to use those Content that come up with the Demo Import, you can remove/delete it easily by going into WP-Dashboard >> Pages and Posts and Products etc.
If you have any question remaining then please generate a ticket through our support system so our Experts will help you.
Thanks.
