Hello,

Thank you for reaching us!

Can you please share the page where this is happening so we can take a closer look. Thank you.

Support Select Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hi there,

Thank you for writing in.

In Select Options >> General, when you enable Smooth Page transitions, you will be able to set the page loader, like in the screenshot: http://prntscr.com/ot3en5

If there’s anything else, please submit a ticket on our official support platform: https://select.ticksy.com and one of our agents will assist you.

Support Select Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hi there,

We have a lightbox on our product pages like you can see on our live demo. Unfortunately, it can’t be switched to the default WooCommerce layout, but we will consider it for the future updates. Thank you for understanding.

Support Select Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hi there,

We see that you managed to submit a ticket and we answered it.

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if this conversation was kept on Ticksy. Thank you.

Support Select Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Thanks. When I hit submit, nothing ever happened so I didn’t know the question had gone through. Great theme and support as usual.

Thank you very much!

Support Select Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hi again,

You can see how to enable the frontend editor in this article: https://select.ticksy.com/article/10074

If there’s anything else, please submit a ticket on our official support platform: https://select.ticksy.com and one of our agents will assist you.

Support Select Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

thaks. I use front seciton but now. some sections of the site do not appear when processing in the front page section of the site. for example, the slider’s portfolio and the articles below the slider. but everything looks normal when I get out of the front page section

Hi again,

as you could read in the article we sent you, the front end editor is disabled in our themes because it can cause some scripts to break, which means that some elements wouldn’t render properly.

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.

Support Select Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hello Cliff,

Thank you for reaching us!

When importing a demo onto your site, RevSlider slideshow has to be imported separately. Here’s a helpful link: https://select.ticksy.com/article/10121/

If you have any further questions, please submit a ticket on our support forum https://select.ticksy.com/ and one of our support agents will assist you.

Support Select Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hello,

In that case, just add this part of code in Custom Css:

ul.products>.product:hover .qodef-pl-image>a span {
    -webkit-transform: none!important;
    transform: none!important;
    -webkit-transition:none!important;
    transition: none!important;
}

ul.products>.product:hover .qodef-pl-image>a 
span.qodef-hover-image {
    display: none;
}

Best, Select

Great, thank you!!

You are welcome!

Hello,

Try just to add this part of code:

.qodef-page-header .qodef-sticky-header .qodef-sticky-holder 
.qodef-logo-wrapper a {
    max-height: 99px;
}

in Custom Css and everything should be working fine.

Best, Select

Yeah, it´s working. But souldn´t it work properly without using custum css. Same problem on fixed header too. Reagrds.

Yes, we will investigate in order to fix this. Thank you for reporting this.

Best, Select

Hi,

If you updated theme and plugins on right way, there should be no issues at all. Our agent will help you on our support forum with step by step instructions, just reach them here https://select.ticksy.com/

best, Select

Hi there,

I just tested dropdown menu and testimonials carousel in my local installation of the theme and they are working properly with the wordpress 5.2.1 version.

We are not sure what is causing these issues on your side but you can try to disable all third party plugins because it’s possible that one of them is causing this issues.

If you continue to have this problem please provide site link so we can take a quick look.

Best Regards, Select Themes

Thanks, I never figured it out but I realize it’s not your theme. I ended up scrubbing the hosting account, re-downloading your theme, and starting from scratch. Everything worked fine after that. Thanks for checking!

Hi there,

You are welcome, we are glad that you manage to resolve this.

Best Regards, Select

Hi there,

Yes you can use slider from our live demo but you need to import it manually. After you download “All files & documentation” from your themeforest account you can find demo slider in Theme Main Files > xml_export > revslider. Then you can follow instructions from this link to import it https://www.themepunch.com/revslider-doc/import-export-replace/

Also you can submit ticket at http://select.ticksy.com and our support agent will gladly help with that.

Best Regards, Select

Hello there,

List Properties element is not default element of the theme, we couldn’t locate it in our theme. Unfortunately this customization request is not part of our support scope but if you have any other theme related question we would gladly help.

Best Regards, Select

thanks

You are welcome.

Hi,

Thank you for reaching us.

You could choose desired font icon pack from Select Options > WooCommerce > Dropdown Cart

Select

Hello,

Thanks! This site doesn’t appear to be using our theme: https://www.screencast.com/t/kuB9nbPQJe . If you need help with the Kudos theme, kindly open a ticket at https://select.ticksy.com/ and one of our support agents will assist you.

Best, Select

Ugh – my mistake. I’m using your theme for another client. Sorry about that.

No worries!

Hello,

Yes it it. If using WordPress 5, you should install the Classic Editor. Please see this article for more info.’‘

You can also email us at support@select-themes.com with your purchase code and we will supply you with the latest WPBakery version.

Best, Select

Hello,

Thank you for writing in.

All our themes use WPBakery as main page builder. Unfortunately we didn’t test any of them with Elementor, so we can’t confirm any compatibility.

Select

Hello,

You can use our Elements Holder shortcode to create equal height columns.

Best, Select

Hi, so I made 2 column using Elements Holder, but they are not equal height. One column is just a background image and the other is text. Can you tell me how to make the column with the background image the same height as the text column? Thank you!

Hello,

Please open a ticket at https://select.ticksy.com/ with your WordPress admin access and one of our support agents will take a closer look.

Best, Select

Hello,

Please add the following code to Appearance > Customize > Additional CSS:

.qodef-accordion-holder .qodef-title-holder {
    line-height: 20px;
}
h6.clearfix.qodef-title-holder.ui-accordion-header.ui-helper-reset.ui-state-default.ui-corner-top.ui-corner-bottom,
h6.clearfix.qodef-title-holder.ui-accordion-header.ui-helper-reset.ui-corner-top.ui-state-hover.ui-accordion-header-active.ui-state-active {
    padding-bottom: 21px;
    padding-top: 21px;
    height: auto !important;
}
.qodef-accordion-holder .qodef-title-holder .qodef-accordion-mark {
   top: 20px;
}

Hope this helps! Select

Hi Joe,

Thank you for your interest in Kudos!

1) This can be done with some custom CSS. Our support team can provide you with it.

2) We’ll consider implementing this feature if we receive more requests for it. Note that the navigation buttons can be increased or moved closer to the center with some custom CSS.

Best, Select

Hello,

Please open a ticket at https://select.ticksy.com/ with your admin access and one of our support agents will assist you as soon as possible.

Thanks, Select

Hi, I raised a ticket yesterday morning. When will this be looked into?

Hello,

We replied to your ticket. You can check Ticksy.

Best, Select