23251 comments found.
Hi
Please can you advice – the homepage banner – how do u make it full size?
And also how do u change the font to center in the middle?
Please can you advice
https://ibb.co/3rD7CGDThis is my setting as advice by your posts.
https://ibb.co/6W26vy5Hi,
We have to debug it on your site, Please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.
Thanks.
Hi
I have submitted #40018 Homepage Banner
Thank you.
Hi,
Your issue has been solved please check your site after removing the browser cache.
Thanks.
Hey, should I still be using a child theme? Or does it not matter so much?
I seem to be stuck, have a parse error. Parse error: syntax error, unexpected ’.’, expecting ‘)’ in /home/jmahardware/public_html/wp-content/themes/porto/inc/plugins/plugins.php on line 24
Hi,
The issue you are facing is because of the PHP version, Your site is using the PHP version below 5.6 which is not compatible with the theme so you have to change the PHP version of your site to minimum 5.6 and also please make sure that your server requirements must meet the latest theme minimum requirements as given in the theme documentation here: http://www.portotheme.com/wordpress/porto/documentation/ And please try to upload the theme via Cpanel again as showing in the Complete Video Installation Guide of WordPress here: https://www.youtube.com/watch?v=U6mqyuDF4GY&feature=youtu.be
Hope you will not find an issue if yes then please contact us through our support system with your site WP and Cpanel Login details so we will solve it for you.
Thanks.
Hi. Before I buy, does this theme allow me to put social media buttions on the top somewhere. I don’t see any on the demos.
Hi,
First of all thanks for showing your interest in Porto WordPress.
Yes, you can add social share icons into header top as per your requirements. Please see these screenshots: https://pasteboard.co/HUwXn7G.pnghttps://pasteboard.co/HUwXJhi.png
Thanks.
Error: Passwords do not match.
I have tried to replace the woocommerce file with the one mentioned here in one of your replies and cleared the cash but the site went blank.
Please advise.
Hi,
That was old file with old WooCommerce compatibility, for new Theme and WooCommerce you need new file, Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052394--6-add-confirm-password-field-into-registration-form-password-do-not-match-error
Hope this solve your issue.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 08/06/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi
I recently purchased a the theme but i would like support. i tried to put the purchase code to receive support but it is not working
Hi,
Can you please share your product purchase code with us via our Email newsmartwave@gmail.com so we will check/verify and then create a support account for you.
Thanks.
any theme like this website https://soukare.com/ and also i need mobile haeder like this theme
Hi,
You can check all our Pre-Built Demos here: https://www.portotheme.com/wordpress/porto_landing/
And you can Import any of the Demo as per your requirements and also you can choose the header type as per your requirements from Appearance >> Theme Options >> Header >> Header Type, and also you can create your own header as well using Header Builder option under Theme Options >> Header.
Thanks.
Hi, can I create a points system with a plugin like myCred with this theme? I want to give to users points in order to buy products. Thank you
Hi,
First of all thanks for showing your interest in Porto WordPress.
Sorry to say that but we have not tested the myCred plugin with the Theme so we are unable to suggest you over this, If you want you can try/test the plugin with the theme but at your own risk as we do not provide the support for the third party plugins issues, you can find all the Theme compatible third-party plugins list confirmed and tested from our end here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399
Thanks.
Hi, How to remove settings tab from mobile menu. i have removed in desktop using <referenceBlock name=”currency” remove=”true”/> <referenceBlock name=”store_switcher” remove=”true”/> <referenceBlock name=”store_language” remove=”true”/> and its working fine. Can you help me on this?
Hi,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Thanks.
For the main menu, how do you add product categories? I am using shop demo 5. For the main menu on the demo, there is “banner with sidebar” and it’s notated as category. However, there isn’t an option to the left to add this. It only has pages, posts, custom links, categories(blog), and woocommerce endpoints.
If I just wanted to create a main menu with product categories, how do I do this?
Thank you also for the quick responses! This is a great theme!!!!
Basically, I’m trying to create a sidebar menu with a lot of different categories of products. Thanks!
Hi,
Please go to Appearance >> Menu >> Click the Screen Options Button on the top right corner of the screen >> Select the Product Categories Option >> Then you will see the Product Categories Menus in the below list to add them to the Menu. http://prntscr.com/fhhvws
Thanks
Thank you!!!!! and Thank you for the quick response!! You guys are awesome! Happy New Year! 
Most Welcome and same to you
Hi PT-Support2,
We have purchased porto theme for our Shopify stores more than 2 days ago.
We bought 2 licences for 2 stores and later we saw that it’s for wordpress. It runs out there are two versions for woocommerce and Shopify. Unfortunately we didn’t know that before buying.
This is an accidental purchase. Could you please enable Shopify version of the porto theme instead of the wordpress version for the two licences? or refund the money so we can purchase the Shopify versions?
We have been waiting for more than 2 days with refund requests and still we didn’t hear an answer.
Please consider a fair solution and help us launch our sites in the new year.
Thanks and hope to hear from you soon.
Hi,
Sorry for the delay, Its yearly vacations time and the author is on vacation, once the author will come back from vacations, The author will surely reply to your refund requests, I already marked your messages to the development department on top priority, so please be patience.
Thanks for your understanding.
Hi, Thanks for giving the priority, really appreciate that.
Could you tell me how long it will take to get a refund? Because we need to launch the site within 2 days of time.
Hi,
Sorry to say that but I have no idea about it, as I provided you all the info that I have, so you have to wait.
Thanks for your understanding.
Okay we will wait then.
Hello again Support 2,
Do you provide licenses for Bakery Page and / or the Slider?
Thanks for your reply!
Hi,
There is no need to activate or purchase the new license for Bakery Page and/or the Slider. Bakery Page and/or the Slider are already included in the theme package and already purchased the license by P-Themes. This activation message for those who want to update the plugins directly from the Bakery Page and/or the Slider websites. In our case, you can receive the updated plugin always with the theme update release.
So no need to activate it, just ignore the message and feel free to use it.
Thanks
Ok, thanks!
And Happy New Year if you’re celebrating it!
Most Welcome! and Same to you
Hi, I would like to add a youtube video to the product page. I went into block and added the link. So, I have the following questions:
1. Where do I add the embed code? It says “Please put the embed code in the content for videos, eg: http://bsf.io/kuv3-" under the modal popup, but I’m not really sure what this means. 2. Is it possible to play the youtube video where it autoplays the same video? I don’t want the screen to have a selection of other youtube videos when my video ends. I also would rather use youtube rather than vimeo.
Thanks!
Hi,
In which block you have added the link, can you please provide me the screenshot?
And sorry to say that but this is not possible to play the youtube video where it auto plays the same video, for that you have to use the Slider Revolution, furthermore you can read here: https://www.themepunch.com/revslider-doc/video-layers/
Thanks.
It’s in the Blocks: Fullwidth Layout Video: Porto Modal Box Settings – right below What’s in Modal Popup.
Hi,
You have to edit the Porto Modal Box and select/set “What’s in Modal Popup?” as “Miscellaneous Things” and you will find a “Modal Content” so just paste your YouTube embedded code in it and it will work for you, Please see the video I have made for you: https://jmp.sh/hF6INaw
Hope this is it and all clears now.
Thanks.
Hi there,
Can you please tell me where I can add custom CSS which would apply globally only for Woocommerce product pages? I added my css to woocommerce/single-product/title.php file but the elements I want to hide appear before the page fully loads & I don’t want that.
Cheers
Hi,
You can add the Custom CSS into Appearance >> Theme Options >> Skin >> Custom CSS as per your requirements, it will apply globally on your site.
And also could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello and MAYDAY… I’ve just installed the theme w/ the Shop 1 demo… It looks ok on the laptop but awful on a smartphone… Isn’t the theme scaling well?
Thanks for your reply! F.
It has to do with a a wrongly configured SSL cert… It will flag the images and such… Any idea?
Hi,
Can you please make sure by going into WP-Dashboard >> Setting >> General and make sure that site URL is set there as HTTPs if you are using the SLL certificate on your site, and if not then please change your site URL as HTTPs from HTTP there and save changes and then check your site after removing the browser cache.
Otherwise, you can use this plugin as well: https://wordpress.org/plugins/really-simple-ssl/
Thanks.
Will do right after morning coffee, thanks!
For Sure
It worked! Awesome!
Sound’s Great!
No question , great theme
Thanks for your appreciation and so kind words
Friend as I do so that when there is a drop-down menu with categories, by accessing one of them. this is highlighted with another background color to identify in which area the page is open http://prntscr.com/m1e69z for example: if I have a menu of SERVICES with 3 categories inside and if I click on cleaning by, the background of that category has another color to indicate to the navigator in which category it is. I have tried to configure it in theme options, skins, menu but I can not ..
Hi,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Thanks.
Hi. I have 3 questions: 1-) I have a Unique menu for each category. if one menu name is AutoGlass-for example, how can I give it a different background color? 2-) Is it possible to give a specific menu tab a different background color? 3-) How to add a background-image to a menu tab?
Thank you
Hi,
1. You can give/set a different background color for each Category Menu name on your site as per your requirements using Custom CSS. I suggest you to please contact us through our support system with your site URL so that our experts will set the Custom CSS for your site and then provide it to you.
2. Again Yes, it is possible to give a specific menu tab a different background color but with the help of Custom CSS.
3. You can add a background Image to a Menu Column by editing the particular Column menu and you will find an option of the background image, so you can set it from there, Please see this screenshot: https://pasteboard.co/HUec9HJ.png
Thanks.
Thank you. I will contact support.
Sure and Most Welcome
Hi sir, i want to change the ( Out of Stock ) Color please tell me how can i change with Red Color . my website is ecommerce … thanks
Hi,
Can you please share your site URL and the screenshot with me so I’ll check and provide you the Custom CSS code for changing the color of ( Out of Stock ).
Thanks.
Hi, Please find the links . screen shot and website link http://prntscr.com/m1j9bg https://caronic.com/product/3m-automotive-window-film/
Hi,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.single-product .woocommerce-variation-availability p.stock.out-of-stock {
color: red !important;
}
Thanks.
hi after i updated to the new porto the sub menu is always open, it used to open on hover, can anyone help please
Hi,
This is a known issue and many of the customers already faced this issue before and this is because of the cache. Please check your site after removing the server, site and browser cache hope you will not find this issue.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 25/11/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hey, just quick question: is the font-awesome menu icon not supported anymore? When I entered in the Font Awesome Icon Class text box “fa-users” (as the example which is given), nothing happens. Is it still supported? Thanks.
Hi,
It is supported and works perfectly fine at my end, It must be the cache issue at your end nothing else, Please check your site after removing the server, site and browser cache hope you will not find a issue also please make sure that you are using the latest version of the Theme and plugins with latest WordPress.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 31/10/2016. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hey, thanks for the reply. I found it out by accident! In Porto Theme Option, under Custom CSS, there is a whole bunch of pre-written CSS rules. I forgot to close a curly-bracket when adding my own rule, resulting in the font-awesome icons to show up (but it will break everything else after that rule, of course).
That’s weird. Can I delete the whole custom CSS file or is it needed for the pre-installed theme?
OK. It is resolved. Sorry for having troubled you. For some reason there was a rule in the custom CSS where the -tag had “display:none”. That was all.
Sound’s Great!
That you have managed to solve your issue by yourself
