23251 comments found.
when can we expect to have the FontAwesome v 5.x.x looks like porto is still using to old v4.x.x ?
Thanks for using Porto.
We will update fontawesome in next version release, 5.0.
Regards, P-THEMES
i found an issue with setting a page with Layout: Wide Right Sidebar / Wide left Sidebar. is not working.
none of the side bars works il open a ticket
Hi,
Look you have Installed the latest Theme on this site: www.lgbtsherbrooke.ca/ and on this site as well: https://www.aquaexotik.ca/en right and on the first one: https://www.lgbtsherbrooke.ca/ it is working perfectly fine, you can see this video: https://jmp.sh/FMWKrBd
which clearly indicates that there is no such issue in the Theme, The issue is only on your site and which may be any third party plugin confliction issue and also we have not able to debug it for you because you have not provided us the permission to debug your site which includes deactivating all the third party plugins as well and CDN is Installed and activated on your server as well which prevent the changes to show on your site because it is very powerful cache so first of all you have to flush/remove and then deactivate the CDN.
Thanks.
Hi,
Is there any way or a shortcode or even a php code to insert “Up Sells” carousel in a custom page?
Thanks,
Hi,
No, Sorry to say that but this is not possible, “Up Sells” is the default functionality of the WooCommerce plugin. you can read all about it here: https://docs.woocommerce.com/document/related-products-up-sells-and-cross-sells/
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 09/04/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi there!
I have a question. When using the theme update file (posted today), my website is not working. When placing the backup of Porto back, website is working again. Maybe something in your newest Porto theme files is not working? Is that possible? Or is there something I am doing wrong?
Hope you can help me with this!
Grtz, Herman
Hi,
We have tested the latest Theme several times before releasing an update and the latest Theme is working perfectly fine, The issue is at your end, Please turn on the Debug Mode from the wp-config.php file and then try to update the Theme by following the steps listed in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052422--14-update-porto-theme-manually-without-loosing-any-data-
Hope you will not find the issue and if yes then the issue will come on your screen.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 14/11/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Please check – https://smartwave.freshdesk.com/support/tickets/40093
Hi,
Your ticket reply has been sent, please check and also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/05/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello, is there a way to remove the “underline” from the page-title?
Hi,
You can only remove it by using Custom CSS so can you please share your site URL with me here so I can check it for you and provide you the correct Custom CSS.
Thanks.
After latest update, top header social links are now white, how to change color?
Because my top header is light color, white isn’t nice on it.
Hi,
Can you please share your site URL with me here so I can check it for you.
Thanks.
www.masineialati.work
Hi,
You are facing an issue because of the cache on your server, It is clearly showing on your site that the CSS is coming from wp-content/uploads folder and the CSS only come from the particular folder when there is some cache like CDN or similar Installed on the server, so please contact your hosting provider and ask your hositng provider to first flush/remove all sorts of cache from your server and then deactivate it until you are in the development process and then you have to remove the cache from your site if any cache plugin is Installed and for a while deactivate it and then check your site after removing the browser cache hope you will not find an issue.
Otherwise please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.share-links a:hover:before {
color: #fff !important;
}
.share-links .share-facebook:before {
color: #3b5a9a !important;
}
.share-links .share-youtube:before {
color: #c3191e !important;
}
.share-links .share-instagram:before {
color: #7c4a3a !important;
}
.share-links .share-telegram:before {
color: #0088cc !important;
}
Thanks.
After deleting all caches nothing changed.
on www.masineialati.work, added code and you can check it also on live website www.masineialati.ba updated theme, not added code, please check
What is correct version?
I don’t like .ba version, I would like version like on .work, but when I add that code to .ba it is not good.
Hi,
Please try with the below-given code on your site “www.masineialati.ba”.
#header .header-top .share-links>a {
background: transparent !important;
}
.share-links .share-facebook {
color: #3b5a9a !important;
}
.share-links .share-facebook:hover {
background-color: #3b5a9a !important;
color: #fff !important;
}
.share-links .share-youtube {
color: #c3191e !important;
}
.share-links .share-youtube:hover {
background-color: #c3191e !important;
color: #fff !important;
}
.share-links .share-instagram {
color: #7c4a3a !important;
}
.share-links .share-instagram:hover {
background-color: #7c4a3a !important;
color: #fff !important;
}
.share-links .share-telegram {
color: #0088cc !important;
}
.share-links .share-telegram:hover {
background-color: #0088cc !important;
color: #fff !important;
}
Thanks.
Now on hover icons are white, please check.
Hi,
Yeah on hover the icons are white, and what do you want exactly, please explain it more clearly if possible with the help of screenshots and through our support system by generating a ticket.
Thanks.
WHEN I TRY TO UPDATE I SEE THIS MESSAGE: PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
BECAUSE THAT OCCURS?
Hi,
It seems that you did something wrong. It seems you activated the license on localhost and uploaded to the hosting server, but the license is not activated on hosting server again. Right?
So please try once again, by deactivating the Theme from the site you are using now and then again activate the Theme same theme again with the same purchase code on the same site and then try to update the Theme, hope it will work for you.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 04/11/2016. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Thank you very much for the latest update. Thank you.
But shopping carts and address editing pages can’t be translated.
Do you have standard Chinese translation documents? If so, could you send it to me?
Hi,
I think it was translated on your site as hard-coded, that is why it vanish/removes with the Theme update, so please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.
Thanks.
I just bought a side and with it came this theme. It’s using the Shop 5 demo and I was wondering how I can set up certain products so that customers can select color? I don’t see that option anywhere
Hi,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Thanks.
Hi there,
I would like to change the tabs layout on the single product pages. Where can I find the woocommerce tabs css.
Thanks!
Hi,
Please go to Appearance >> Theme Options >> WooCommerce >> Single Product and choose the product page layout from there as per your requirements and the particular layout tabs will automatically be selected.
Thanks.
Where can I find the css of the productpages? I would like the tabs (under product images) in the same style as under the tabs of header, for example see https://cellics.nl/shop/cell-elixer/
Hi,
You have to choose the particular product page layout as per your requirements from Theme Options, otherwise you have to make it possible using Customization, and you can contact our Customization team at nicework125@gmail.com for paid Customization services.
Thanks.
product images are not loading after going to next page from page 1.
website -ftpmall dot com/shop
select any page from pagination. products images dont load.
works fine after disabling Ajax Filter from theme option > woocommerce > product archive.
Please help. images don’t load after enabling Ajax Filter
Hi,
Can you please contact us through our support system with your site WP Admin Login details so our experts will check and solve the issue for you on your site.
Thanks.
Hello… Just updated to latest version which looks very good 
But i found an issue with the new live search option. It seems like the popup uses the background set for the search form and if set to transparent the popup does not look good (fixed with custom css). Also i think that the sticky add to cart option should have been made with a little smaller image and button as it takes much of the view.
But in total a great update and great work, thanks
Thanks for your kind words @metuza, we are always very serious to hear your opinions for every updates. We will consider your report for next update.
Thank you… Forgot to mention that the availability information in the sticky add to cart option is not translatable.
Hi,
Again Thank you we will also check it.
Thanks.
It would be nice if you could create a demo with comparison tables for services.
Hi,
Thanks for sharing the Feature request with us, I am forwarding this to the development department to look through it in the next coming updates of the Theme.
Thanks.
Does this theme include supported plugins..?
Hi,
First of all thanks for showing your interest in Porto WordPress.
Not all but the Theme package included these plugins: https://pasteboard.co/HUHx99T.png
Thanks.
hello I want to ask, in the html version of corporate 11 template there, but in the wordpress version the template does not exist.
Thanks for your interest in Porto.
We will release new version very soon that includes those new demo updates. Please check demo site tomorrow again.
Regards, P-THEMES
Hello. Please check the demo server after cleaning browser cache. New version is now released with massive update that you were looking for.
I can not activate the theme after a web restore. Could you suggest please
:Purchase Code is not valid or could not connect to the API server!
Did you open a ticket on our support system? If yes, we will reach you asap.
Regards, P-THEMES
help! when I update the theme I get this error : Parse error: syntax error, unexpected ’.’, expecting ‘)’ in /home/content/28/9183628/html/wp-content/themes/porto/inc/plugins/plugins.php on line 24
Hi,
The issue you are facing is because of the PHP version, Your site is using the PHP version below 5.6 which is not compatible with the theme so you have to change the PHP version of your site to minimum 5.6 and also please make sure that your server requirements must meet the latest theme minimum requirements as given in the theme documentation here: http://www.portotheme.com/wordpress/porto/documentation/
Hope you will not find an issue if yes then please contact us through our support system with your site WP and Cpanel Login details so we will solve it for you.
Thanks.
Hi, I have a problem. It’s possible to add block element in all category? ( This element: https://ibb.co/3sr41zD ) I have block element only on home. Thx for the info. Best Regrads Mat
Hi,
You have to add that block into all categories by editing every single category, Please copy the block slug name and then go to Products >> Category and edit every single category, after editing the category scroll below you will find an option of “Content Top” just paste the block slug name into it and save changes and check your site category after removing the browser cache.
Thanks.
Wow great information thx , Have a nice day !
Most Welcome
Hi, I am using Porto theme and I have google map API key. Please help me to add the key into which file as I couldn’t find any default input in Porto theme.
Thanks in advance.
Hi,
Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052776--16-google-map-issue-api-key-
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 28/10/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
