Hi,

I think it was translated on your site as hard-coded, that is why it vanish/removes with the Theme update, so please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.

Thanks.
   

Hi,

Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.

Thanks.

Hi,

Please go to Appearance >> Theme Options >> WooCommerce >> Single Product and choose the product page layout from there as per your requirements and the particular layout tabs will automatically be selected.

Thanks.
   

Where can I find the css of the productpages? I would like the tabs (under product images) in the same style as under the tabs of header, for example see https://cellics.nl/shop/cell-elixer/

Hi,

You have to choose the particular product page layout as per your requirements from Theme Options, otherwise you have to make it possible using Customization, and you can contact our Customization team at nicework125@gmail.com for paid Customization services.

Thanks.

works fine after disabling Ajax Filter from theme option > woocommerce > product archive.

Please help. images don’t load after enabling Ajax Filter

Hi,

Can you please contact us through our support system with your site WP Admin Login details so our experts will check and solve the issue for you on your site.

Thanks.
   

Thanks for your kind words @metuza, we are always very serious to hear your opinions for every updates. We will consider your report for next update.

Thank you… Forgot to mention that the availability information in the sticky add to cart option is not translatable.

Hi,

Again Thank you we will also check it.

Thanks.

Hi,

Thanks for sharing the Feature request with us, I am forwarding this to the development department to look through it in the next coming updates of the Theme.

Thanks.
   

Hi,

First of all thanks for showing your interest in Porto WordPress.

Not all but the Theme package included these plugins: https://pasteboard.co/HUHx99T.png

Thanks.

Thanks for your interest in Porto.

We will release new version very soon that includes those new demo updates. Please check demo site tomorrow again.

Regards, P-THEMES

Hello. Please check the demo server after cleaning browser cache. New version is now released with massive update that you were looking for.

Did you open a ticket on our support system? If yes, we will reach you asap.

Regards, P-THEMES

Hi,

The issue you are facing is because of the PHP version, Your site is using the PHP version below 5.6 which is not compatible with the theme so you have to change the PHP version of your site to minimum 5.6 and also please make sure that your server requirements must meet the latest theme minimum requirements as given in the theme documentation here: http://www.portotheme.com/wordpress/porto/documentation/

Hope you will not find an issue if yes then please contact us through our support system with your site WP and Cpanel Login details so we will solve it for you.

Thanks.
   

Hi,

You have to add that block into all categories by editing every single category, Please copy the block slug name and then go to Products >> Category and edit every single category, after editing the category scroll below you will find an option of “Content Top” just paste the block slug name into it and save changes and check your site category after removing the browser cache.

Thanks.
   

Wow great information thx , Have a nice day !

Most Welcome

Hi,

Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052776--16-google-map-issue-api-key-

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 28/10/2017. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

We have to debug it on your site, Please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.

Thanks.
   

Hi

I have submitted #40018 Homepage Banner

Thank you.

Hi,

Your issue has been solved please check your site after removing the browser cache.

Thanks.

I seem to be stuck, have a parse error. Parse error: syntax error, unexpected ’.’, expecting ‘)’ in /home/jmahardware/public_html/wp-content/themes/porto/inc/plugins/plugins.php on line 24

https://pasteboard.co/HUyXVca.png

Hi,

The issue you are facing is because of the PHP version, Your site is using the PHP version below 5.6 which is not compatible with the theme so you have to change the PHP version of your site to minimum 5.6 and also please make sure that your server requirements must meet the latest theme minimum requirements as given in the theme documentation here: http://www.portotheme.com/wordpress/porto/documentation/ And please try to upload the theme via Cpanel again as showing in the Complete Video Installation Guide of WordPress here: https://www.youtube.com/watch?v=U6mqyuDF4GY&feature=youtu.be

Hope you will not find an issue if yes then please contact us through our support system with your site WP and Cpanel Login details so we will solve it for you.

Thanks.
   

Hi,

First of all thanks for showing your interest in Porto WordPress.

Yes, you can add social share icons into header top as per your requirements. Please see these screenshots: https://pasteboard.co/HUwXn7G.png
https://pasteboard.co/HUwXJhi.png

Thanks.

Hi,

That was old file with old WooCommerce compatibility, for new Theme and WooCommerce you need new file, Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052394--6-add-confirm-password-field-into-registration-form-password-do-not-match-error

Hope this solve your issue.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 08/06/2017. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Can you please share your product purchase code with us via our Email newsmartwave@gmail.com so we will check/verify and then create a support account for you.

Thanks.

Hi,

You can check all our Pre-Built Demos here: https://www.portotheme.com/wordpress/porto_landing/
And you can Import any of the Demo as per your requirements and also you can choose the header type as per your requirements from Appearance >> Theme Options >> Header >> Header Type, and also you can create your own header as well using Header Builder option under Theme Options >> Header.

Thanks.
   

Hi,

First of all thanks for showing your interest in Porto WordPress.

Sorry to say that but we have not tested the myCred plugin with the Theme so we are unable to suggest you over this, If you want you can try/test the plugin with the theme but at your own risk as we do not provide the support for the third party plugins issues, you can find all the Theme compatible third-party plugins list confirmed and tested from our end here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399

Thanks.

Hi,

Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.

Thanks.