Hello there,

Thank you for reaching us. We continuously update our theme with features. User dashboard, cart to shop and gateways are direct WooCommerce features and cannot be provided via theme. Home pages, single product pages however we are designing new pages and will release them when they are ready.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. There is no Home v6 slider because there is no slider in home v6. The hero block in home v6 is called “Product Carousel Banner Vertical Tabs”. Ref : https://docs.madrasthemes.com/electro/topics/set-up-pages/home-v6/home-v6-via-page-template/#products-carousel-banner-vertical-tabs

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. Unfortunately we do not know how this plugin works and we are unable to help with it.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. Please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support and let us know your WP admin details and FTP ( or cPanel ) details. I will take a look into the issue.

Thanks, Ibrahim

Hello there,

Thank you for your interest in our theme and for your comments. I appreciate it. We do not intend to launch ios or Android app for Electro.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. Yes, you can use this plugin to achieve that : https://wordpress.org/plugins/woocommerce-product-image-flipper/

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello again,

Please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support and let us know your WP admin details and FTP ( or cPanel ) details. I will take a look into the issue.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. You do not have to buy slider revolution. The error means the slider home-v1-slider is not imported. Did you import the demo content ? Please clarify.

Thanks, Ibrahim

It’s all working now, i reimported the demo data and now is working. Thanks for the help.

I have made some icon on Fontastic, please help me to integrate it in theme. I am using homeV6.How to do that ? I got this code : <link href=”https://file.myfontastic.com/FJGtUGvWESsYygSDkKMQf6/icons.css” rel=”stylesheet”> I must put it in header .I have seen that you are also using Fontastic.

Hello again,

Please add this custom PHP code to your child theme’s functions.php : https://gist.github.com/ibndawood/b43d919faabff83fde74ec9b6261bcb2

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Great support, thank you Ibrahim.Greetings!

Hello there,

I’ve responded to your ticket.

Thanks, Ibrahim

Hello again,

Please add this custom CSS to Appearance > Customize > Additional CSS to increase the container width : https://gist.github.com/ibndawood/801b7072927d241363a3c274627b10b4

After that set the header style in Electro > Header > Header Style.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

I already set the header to v7 with homepage v7 but still other page display v6. Please help

Hello again,

Have you set the header style in Electro > Header > Header style ? Please clarify.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. Home pages in Electro are built using page templates. ( Ref : https://docs.madrasthemes.com/electro/topics/set-up-pages/home-v1/home-v1-via-page-template/ ). This means there will be no content in the text editor area or visual composer back-end editor. The content is loaded from the template file and are configurable via page options meta-box that are present below the editor ( Ref : https://docs.madrasthemes.com/electro/topics/set-up-pages/home-v1/home-v1-via-page-template/#home-v1-page-options ). This makes sure that the home pages are independent of page editors.

However you can also build the home pages using visual composer. For example, you can build home v1 by following the instructions given here : https://docs.madrasthemes.com/electro/topics/set-up-pages/home-v1/home-v1-via-visual-composer/ You need to paste the code given in the documentation into your child editor to generate the page using Visual Composer. Here is a video on how to paste the VC code from documentation into your page : https://www.youtube.com/watch?v=mIsMoJmhKVo

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. Home pages in Electro are built using page templates. ( Ref : https://docs.madrasthemes.com/electro/topics/set-up-pages/home-v1/home-v1-via-page-template/ ). This means there will be no content in the text editor area or visual composer back-end editor. The content is loaded from the template file and are configurable via page options meta-box that are present below the editor ( Ref : https://docs.madrasthemes.com/electro/topics/set-up-pages/home-v1/home-v1-via-page-template/#home-v1-page-options ). This makes sure that the home pages are independent of page editors.

However you can also build the home pages using visual composer. For example, you can build home v1 by following the instructions given here : https://docs.madrasthemes.com/electro/topics/set-up-pages/home-v1/home-v1-via-visual-composer/ You need to paste the code given in the documentation into your child editor to generate the page using Visual Composer. Here is a video on how to paste the VC code from documentation into your page : https://www.youtube.com/watch?v=mIsMoJmhKVo

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

May I request you to post your support question from the same account that you used to purchase the theme. Support is restricted to customers only and unfortunately I cannot verify your purchase against this account.

If you believe you’ve used this account for purchase I request you to contact Envato.

If you are a developer asking this question on behalf of a client, please email our support your purchase code from your customer and the Envato account associated with the purchase.

Thanks, Ibrahim

Hello there,

May I request you to post your support question from the same account that you used to purchase the theme. Support is restricted to customers only and unfortunately I cannot verify your purchase against this account.

If you believe you’ve used this account for purchase I request you to contact Envato.

If you are a developer asking this question on behalf of a client, please email our support your purchase code from your customer and the Envato account associated with the purchase.

Thanks, Ibrahim

Hello there,

Thank you for your interest in our theme. Payment gateways work independent of the theme. Our themes also don’t have any code that would change payment gateway’s work. We have only added styles that is how they look and not functionality that is how they work. WooCommerce has varied options for Payment gateways. You can read about payment gateways available with WooCommerce here :

1. Core Payment Options : https://docs.woocommerce.com/documentation/plugins/woocommerce/getting-started/sell-products/core-payment-options/ 2. Other Premium Gateway options: https://docs.woocommerce.com/document/premium-payment-gateway-extensions/

Paypal is one of the core payment gateways.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

Thank you for your interest in our theme. We do not have any demos using WC Marketplace and in Arabic. However you can email our support and we’ll setup a trial for you with WC Market place and RTL.

By default WordPress does not support multi-lingual websites. However there are plugins like WPML, Polylang, Weglots, etc that allows you to extend WordPress to create multi-lingual websites. Please note that support for these plugins are outside of our support scope.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. To setup brands,

1. You will have to create an attribute and call it “Brand”.

2. Once you’ve done that you need to assign this attribute as a brand attribute in Electro > Shop > Brand Attribute : https://www.youtube.com/watch?v=siGBnK73EGM&index=9&list=PLYq0ehQTXpCROmA2eVQ8s7oHJRpp6Ul30

3. You can now add logos to the attribute that you’ve chosen as brand.

4. Once you’ve added your brand logos you can enable/disable brands slider from Electro > Footer > Enable Brands Slider.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

Thank you for reaching us. Can you please give me your website URL ? I’ll take a look and suggest a custom CSS.

Thanks, Ibrahim

Sure,

Link: http://35.196.114.22/

I’m using Home V7 and Home V2 mobile. I’d like to increase the logo size in all pages.

Thank you!

Hello again,

Thank you for the details. I looked into your website, the SVG is 150px wide. That is the maximum it can be expanded into, now the width is about 10px less. Do you want to increase it ? Here is the custom CSS for it :

.header-v8 .header-logo-link svg, .electro-compact .header-logo-link svg { width: 150px; }

Thanks, Ibrahim

Hello there,

Thank you for your interest in our theme. No, the theme is not amp compatible.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim