Hello there,

Thank you for purchasing our theme and for reaching us. Home pages in Electro are built using page templates. ( Ref : https://docs.madrasthemes.com/electro/topics/set-up-pages/home-v1/home-v1-via-page-template/ ). This means there will be no content in the text editor area or visual composer back-end editor. The content is loaded from the template file and are configurable via page options meta-box that are present below the editor ( Ref : https://docs.madrasthemes.com/electro/topics/set-up-pages/home-v1/home-v1-via-page-template/#home-v1-page-options ). This makes sure that the home pages are independent of page editors.

However you can also build the home pages using visual composer. For example, you can build home v1 by following the instructions given here : https://docs.madrasthemes.com/electro/topics/set-up-pages/home-v1/home-v1-via-visual-composer/ You need to paste the code given in the documentation into your child editor to generate the page using Visual Composer. Here is a video on how to paste the VC code from documentation into your page : https://www.youtube.com/watch?v=mIsMoJmhKVo

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

May I request you to post your support question from the same account that you used to purchase the theme. Support is restricted to customers only and unfortunately I cannot verify your purchase against this account.

If you believe you’ve used this account for purchase I request you to contact Envato.

If you are a developer asking this question on behalf of a client, please email our support your purchase code from your customer and the Envato account associated with the purchase.

Thanks, Ibrahim

Hello there,

May I request you to post your support question from the same account that you used to purchase the theme. Support is restricted to customers only and unfortunately I cannot verify your purchase against this account.

If you believe you’ve used this account for purchase I request you to contact Envato.

If you are a developer asking this question on behalf of a client, please email our support your purchase code from your customer and the Envato account associated with the purchase.

Thanks, Ibrahim

Hello there,

Thank you for your interest in our theme. Payment gateways work independent of the theme. Our themes also don’t have any code that would change payment gateway’s work. We have only added styles that is how they look and not functionality that is how they work. WooCommerce has varied options for Payment gateways. You can read about payment gateways available with WooCommerce here :

1. Core Payment Options : https://docs.woocommerce.com/documentation/plugins/woocommerce/getting-started/sell-products/core-payment-options/ 2. Other Premium Gateway options: https://docs.woocommerce.com/document/premium-payment-gateway-extensions/

Paypal is one of the core payment gateways.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

Thank you for your interest in our theme. We do not have any demos using WC Marketplace and in Arabic. However you can email our support and we’ll setup a trial for you with WC Market place and RTL.

By default WordPress does not support multi-lingual websites. However there are plugins like WPML, Polylang, Weglots, etc that allows you to extend WordPress to create multi-lingual websites. Please note that support for these plugins are outside of our support scope.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. To setup brands,

1. You will have to create an attribute and call it “Brand”.

2. Once you’ve done that you need to assign this attribute as a brand attribute in Electro > Shop > Brand Attribute : https://www.youtube.com/watch?v=siGBnK73EGM&index=9&list=PLYq0ehQTXpCROmA2eVQ8s7oHJRpp6Ul30

3. You can now add logos to the attribute that you’ve chosen as brand.

4. Once you’ve added your brand logos you can enable/disable brands slider from Electro > Footer > Enable Brands Slider.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

Thank you for reaching us. Can you please give me your website URL ? I’ll take a look and suggest a custom CSS.

Thanks, Ibrahim

Sure,

Link: http://35.196.114.22/

I’m using Home V7 and Home V2 mobile. I’d like to increase the logo size in all pages.

Thank you!

Hello again,

Thank you for the details. I looked into your website, the SVG is 150px wide. That is the maximum it can be expanded into, now the width is about 10px less. Do you want to increase it ? Here is the custom CSS for it :

.header-v8 .header-logo-link svg, .electro-compact .header-logo-link svg { width: 150px; }

Thanks, Ibrahim

Hello there,

Thank you for your interest in our theme. No, the theme is not amp compatible.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. You can use YITH WooCommerce Badge Management plugin or similar plugins to achieve this functionality : https://wordpress.org/plugins/yith-woocommerce-badges-management/

For tabs though, you’ll have to custom code it.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

I have found a problem. The Envato Market plug-in is not compatible with Wordpress 5.0.2. It causes the problem of I / O 100% usage.

Hello there,

Thank you for purchasing our theme and for reaching us. Envato Market plugin is Envato’s plugin to update themeforest items. You can disable it if you do not wish to use it.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. Electro, unfortunately is not ECWID compatible.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. The Newsletter in the footer is by default a regular form with no action. You will have to use a newsletter subscription service like MailChimp or your own email form via Contact Form 7 or Gravity Forms.

For example if you are using a newsletter service like mailchimp, you can use this plugin : https://wordpress.org/plugins/mailchimp-for-wp/ to create your newsletter subscription form. Your subscription form should be like this : https://gist.github.com/ibndawood/81489eb753c674bcc1d7f1c962a8c54f

Or if you are using contact form 7 you can create a form like this : https://gist.github.com/ibndawood/2204a575e6d84ab9c09ee7cfa9488181

Once you’ve created your forms you need to paste that shortcode in Electro > Footer > Newsletter signup form.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. The theme does not send any emails. Notification emails are sent by WooCommerce which uses WordPress’s core function wp_mail. In most cases, if email is not being sent/received, then the issue is not with WooCommerce or the theme itself, but with the core email function on your web host. Please go through this link for solutions to common issues : https://docs.woocommerce.com/document/email-faq/

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for reaching us. Electro extensions plugin is a required plugin and contains functionality such as Visual Composer shortcodes and meta boxes, etc. Disabling it won’t change the load times.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. The theme is compatible with the best industry standard SEO plugin which you can use seamlessly to improve your SEO.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. The theme is compatible with the best industry standard SEO plugin which you can use seamlessly to improve your SEO.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us.

The error “The link you followed has expired. Please try again.”  when it occurs during theme upload, it is most likely due to a limitation on upload_max_filesize and post_max_size set by your web host. Please contact your web host to increase these 2 values to at least 32M. Alternatively you can use FTP to upload the theme.

We have documented the issue here : https://docs.madrasthemes.com/electro/topics/troubleshooting/installation/the-link-you-followed-has-expired-please-try-again/

If you are unable to change the upload_max_filesize and post_max_size values, you can use the direct method to install the theme : https://docs.madrasthemes.com/electro/topics/getting-started/installation/direct-download-installation/ or upload via FTP : https://docs.madrasthemes.com/electro/topics/getting-started/installation/manual-download-installation/#uploading-by-ftp

Please make sure you’ve set both post_max_size and upload_max_size.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

All sorted, thanks for your lightning fast response, Great

You are welcome. Please do not hesitate to reach us if you have any questions related to our theme.

yes sir. sorry typo error. instead of quantity, typed as quality

Here is the custom CSS :

.single-product .cart .quantity { width: 5em; }
table.cart .product-quantity .quantity { width: 2.5em; }

Hi sir

Previous code works well. Now,need a small space between quantity field and add to cart link. Can you help me sir.

Hello there,

Thank you for reaching us. I believe you’ve reached the wrong support. Arenathemes developed Electro Shopify and we are MadrasThemes that developed Electro WooCommerce. You can reach out to the Shopify support page.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

There is another issue: I had to deactivate all plug in and now I can’t activate wp bakery page builder because of update. Please, help me,

and should I activate electro child theme or parent theme?

The latest update makes my website down.

Hello,

Please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support and let us know your WP admin details and FTP ( or cPanel ) details. I will take a look into the issue.

Thanks, Ibrahim