12821 comments found.
After I update theme to version 2.2, average price in search result page of hotel do not desplay correct. The minimum price is displayed even though the option is turned on for the average. The average price is entered manually is not included automatic calculation. What is problem? In the previous version everything was fine
Hello,
Thank you for your information. We will check this issue with theme and respond to you as soon as possible.
Thank you.
Hello, This problem is still there in version 2.3. Please see prices on the following pages.
Price from $273,00 on search page for The Grand Hotel NewYork City https://travelerwp.com/search-result-hotel-1/ “price from $130,00/night” on hotel detail https://travelerwp.com/hotel/the-grand-hotel-newyork-city/Tnx
Hi; instal demo not work; purchase code ok? thanks
Hello,
Before install demo, you need to register product with your purchase code. Please refer our document below for more details:
https://guide.travelerwp.com/docs/other-feature/advance-featured/product-register/#post-1044After register product, please refer our document to install sample data for site:
http://guide.travelerwp.com/docs/install-sample-date/one-click-install/Please try again.
Thank you.
it’s not the first time I’ve installed it, but it’s the first time I’ve had this problem. today it’s okay to walk. thanks
Than great my friend!
If you have anything not clearly you can post ticket on our support system: https://shinehelp.shinetheme.com/forums/forum/traveler/ then our supporter can check for you.
Regards
After 12,12,18 was a new update? It says the last 25,12,18
we updated latest date is just for end sales/promote program only.
hi again !! why child theme and CSS custom dont work. first i try to add some codes in the CSS custom in the Theme settings and dont work. Later i try to use child theme but dont work too!! my child theme function.php codes: <?php
add_action( ‘wp_enqueue_scripts’, ‘my_theme_enqueue_styles’ ); function my_theme_enqueue_styles() { wp_enqueue_style( ‘traveler-style’, get_template_directory_uri() . ’/v2/css/style.css’ ); }
?>
there is any problem??
BTW: I cleared the all caches of my site and browser !!
Also your theme editing guide is terrible! a very difficult and mixed theme.Sorry but i can’t understand how your item rating 4,64
Hello,
To include custom css file in your childtheme, you need to change the function get_template_directory_uri() to get_stylesheet_directory_uri() to get the path of your childtheme folder.
You can create a ticket on our support system http://shinehelp.shinetheme.com so we can check for you.
Thank you.
didn’t work!!! Look i creat a style.css file in the childtheme and my function.php
<?php add_action( ‘wp_enqueue_scripts’, ‘my_theme_enqueue_styles’ ); function my_theme_enqueue_styles() { wp_enqueue_style( ‘traveler-style’, get_stylesheet_directory_uri() . ’/v2/css/style.css’ ); } ?> there is any problem??
why isn’t the child theme ready? why do i have to deal with !!
Hello,
Please create a ticket on our support system http://shinehelp.shinetheme.com so we can check for you.
Thank you.
Hello, can I put in your theme hotels without price? or replace the price with a word such as “consult”? I do not want to show the price. In any case I will put contact information. Thank you very much for your prompt response.
Hello,
There are no option in theme to hide hotel price. To do it, you need to hire freelanceer or send a request to our custom job service. You can send an email with your request to contact@shinetheme.com so we can check and respond to you.
Thank you.
Hi! When its coming the new tour demo? Thanks
Hello,
We will release version new layout for Tour service at end of this week.
Thank you.
Question. I know you are still working on the Tour demo but have you put a sample URL theme yet?
Or even layout images?
Hello,
We are still working to release new layout for Tour service in this week. Please waiting.
Thank you so much.
NP
Hello, i contacted you over three time to help me about some problems i faced during the installation, all my inquires reject with no reply from your side. now i contacted envato for a refund and they suggested that i can hire someone from envato studio to install the theme for me. i already used the code during the installation process. can i provide the same code to the developer who will do the installation for me. it will be the same end bossatt.com
Hello,
Sorry for inconveniences. If possible, please provide for me url of your ticket on our support system to we will check for you immediately.
Thank you.
OK we got your info via email let us check and answer to you.
But for more easy for help you for any problem in next time, you can register an account with your purchase code on our support system: https://shinehelp.shinetheme.com/forums/forum/traveler then post ticket on it with your site info (set as private) then our support team can check and answer to you
I am considering this complete theme, but I still need a few clarification. Does this theme support currency changer, multilingual and multi vendor dashboard?
Hello,
Currently, theme have supported multi currency, multilingual and multi vendor dashboard.
Thank you.
I’ve bought it. So far everything is doing fine. But I’ve found out that the hotel partner can’t edit hotel price daily. So for my experience, some hotels would like to edit their hotel prices daily as weekend price and weekday price. I wish if you could update the next version to include that.
Hi my friend,
For more easy for help you for any problem in next time, you can register an account with your purchase code on our support system: https://shinehelp.shinetheme.com/forums/forum/traveler then post ticket on it with your site info (set as private) then our support team can check and answer to you
Thanks
hi, I manage a business of small hotels in my area, my site must be a similar to booking.com. Until now I have the first version of the website which is not really that good, the template that I bought lacks of lot basic functionalities, because of these reasons and before buying your theme Traveler I would like to be sure that it corresponds to my needs. The website must have those functionalities: 1) the template must have a complete booking system with booking confirmation mailing (to clients and hotel owners) 2) a search engine how allows my clients to search hotels either by the name of hotels or by the location or by the theme (exemple: sea, urban, suburban…) 3) i want to allow my partners (hotel owners) to create a professional account and to see the bookings in their hotels and the statistics about their rooms 4) the template must be translatable into French and german
Hello,
Thank you for your information. Our theme support all feature you want. You can send an email to contact@shinetheme.com to get account demo for test site.
Thank you.
Is it possible combine search i.e. single search input for booking.com, airbnb.com, expedia.com & local registered product
Hello,
Currently, theme does not yet supported this function.
Thank you.
how to disable some of partner options ? like disabling adding flights for an example ? and also for normal user options ?
Hello,
Please refer our document below for how to create membership package for partner.
http://guide.travelerwp.com/docs/other-feature/partner/membership/When create new package, you can assign service for partner can use in the partner dashboard. In this case, you can create membership and tick to all services except Flight service.
https://drive.google.com/a/shinetheme.com/file/d/1rYSHdAAsuL4eDRaPLy6_N5sK6dOpj_Ue/view?usp=drivesdkThank you.
Actually using this theme day after I find more bugs .. more compatibility issues .. and all the support team do is replying with leave a ticket ! rather than testing the whole theme and functions making sure it works ! .. also leaving there name in every .. their logo also with so outdated UI and design .. I don’t know what other buyers think but I can say many are complaining and telling there’re many issues about it .. so what would we do ? just wait for nothing or ask for a refund or leaving a negative review !! Also updating just a part of the theme not all of it is a huge mistake ! hoping the team understand and figure out a solution for all of this and adding ability to change and edit everything .. testing the whole thing before uploading new update !
Hello,
Thank you for your information.
In the newest version, we have released new design for hotel service. You can view our demo on here: https://homap.travelerwp.com/
And we are still working to update new design for other service. We will release new layout for Tour service in this week.
For the issue with theme, please create ticket on our support system https://shinehelp.shinetheme.com/ so we can check for you.
Thank you so much.
Hello You let us know that the update had supposed to be ready for the last week of December. Then, you said the update would be ready for the first week of January. Please.. Can we know when the tour marketplace update will be really ready?
Hello,
We are still working to update function for new layout of Tour service. We will release new version in this week.
Thank you for understanding.
Everyone is eagerly waiting for the new layout update next week. The new layout was the main reason why we choose to purchase the theme. Can you please let us know if the update of next week will include the Partner dashboard and Listing Submit form together with Tour, or is it ONLY the Tour area?
Hello,
Thank you for interesting. In this week, we will only release new version for Tour layout. We are still working to update new layout for other services.
Thank you for understanding.
hi can online documentaion is done as other ota does to reduce time for partnership
Hi,
I am unable to submit ticket through support page therefore I’m posting the question here. I have problems creating a search box with background gallery. I have followed instructions from the documentation but it did not turn up the way it should look. I have added pictures as instructed but the pictures do not appear. Where did they go? And under each search tab there is no search form, just blank space. Why is that so? Also, the menu bar that I created is also gone. Why is happening?
Hello,
You can refer our document below to more details for how to create search form for hotel service.
http://guide.travelerwp.com/docs/theme-layout/layouts/search-form-for-hotel/#post-1234Please create the ticket on our support system with admin account http://shinehelp.shinetheme.com so we can check for you.
Thank you.
I really interest with this theme, but I have question before I buy, to fit with what I need. is it posible to add one more feature on this theme? if this posible to do than it’s will be great to have “Tour Guide” Feature on it where people can hire theme… thanks
Hello,
To add more feature in the theme, please send an email with your request to contact@shinetheme.com so we can check and respond to you.
Thank you.
I installed WP to my domain with some funtions of tour. This time, I want to install one more to SUBDOMAIN for car rental serivice. But when I add Purchase code registration, the system doesn’t accept. Please advise, what I have to do?
Hello,
Please create a ticket on our support system https://shinehelp.shinetheme.com/forums/forum/traveler/ with admin account so we can check for you. Thank you.
Hey how do I get a refund if I bought it in October. Was in contact with support since November and wasn’t able to use the theme. My installation meets the requierments but support didn’t manage to fix my purchase code bug (when I enter it nothing happens).
You should post ticket on our support system for get help to know exactly problem then our support team can help you for install correct.
https://shinehelp.shinetheme.com/forums/forum/traveler/How will we know the Tour demo is available, as I am checking literally everyday since 3 weeks through live preview? And bought this theme just for the new demo coming up.
We will release new layout in next week.
