2363 comments found.
Never click publish wordpress button when you editing portfolio pages, all progress will be lost, 3 hours of work, thanks
Hi Lubozav!
If you click the Quick Save button again, you should be all set. Other than that, sorry for any inconveniences, we are working on a update right now
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers! 
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
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FRESHFACE says: “For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily)”
When I look at the Facebook page the latest post is dated Sept 18, 2018 and refers to V1.39.0. The current version is 1.41.
So much for updating the Facebook page daily, you aren’t even updating it monthly.
Hi johpg!
You are completely right! We figured out that energy we put into the Facebook is not effectively spent and we would rather invest it into updating the Ark theme
I also appreciate the fact, that you are doing research before purchasing the Ark theme. Do you have any other suggestions, what we could improve?
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
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No other suggestions at this stage. If I find anything I will let you know
How do I remove/hide the search and hamburger menu on the top right navigation. I uses the Demo Corporate Layout 1 and cant seem to remove them from the Ark>header>etc…
Oh Yeah… I cant change the logo too.. and the footer. This is the url http://koins.sg
Hi Bananuzz!
The menu settings and logo can be changed in WP Admin -> Ark -> Headers -> Your header name.
If you are doing the edits but do not see any results, then:
A.) You are editing the wrong header
B.) You are using some kind of caching plugin
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
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Want to build a library of elements for use across pages? NO! The answer I just got from the CEO Tomas Herudek is “it’s too hard to program in Fresh Builder”. Even copy/paste is not supported – sections ghost out or do not copy. WHAT?? Building a library of templates or containers is standard issue for most themes. RIDICULOUS!
Hi idina!
I understand, that you might be upset and I’m sorry about it. However, I would not consider your interpretation of my reply as accurate or fair. I’m also (ironically) copy&pasting my reply from our conversation here:
- REPLY START **
Copy&pasting is a complex process, which is basically not a much supported in the browsers, so we needed to implement a lot of hacks in order to make this even work. Sometimes it happens, that some sections have special characters inside them and in the process o copy&pasting, these characters got screwed up and then it throws the Fresh Builder error.
We tried to figure out the solution multiple times but without success. What I can recommend is basically splitting the copy&paste into multiple operations. This way you will be able to transfer most of your content except the problematic sections.
- REPLY END **
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
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OK, how do I build a library of elements/templates for use across multiple pages? This feature doesn’t exist. Small consolation to copy/paste in small sections with some success? Really, every other theme I’ve used over the past 9 years on Envato has this feature. Please consider adding this essential feature as your theme is otherwise a cut above but certainly does NOT scale.
Hi idina!
We did not market this feature anywhere. I’m not able to understand one thing – if this feature is essential for you, why you did not ask us before purchasing the theme? We would easily provide you with information, that custom element library is not integrated and you can avoid your pain, time waste, and frustration.
Other than that, do you perceive this 1-star rating, you credited us, as a fair? From my POV it is ridiculous – after 10 years in the business and countless years in self-development, I learned the one thing – you have to be very thorough. This is the way we operate and if you are not thorough, it leads exactly to these situations – where you invest in a product which is not suiting your needs and you are wasting your time.
This, of course, happens. But it is YOUR responsibility to make the research first, not OUR responsibility, that this one particular function, which is critical for you, is not implemented in our theme.
It would be fair to credit us with 1-star rating if we are doing any obstructions here. For example, if we do not want to give you your money back. Simply claim for the refund and you will be all set.
Now, you opened your negotiation here with utterly hostile behavior, where you are commanding me and instantly taking us down with the rating. This also means that you do not have any plan here, you are just frustrating your anger on me, instead of leading productive negotiation. I recently read this book https://en.wikipedia.org/wiki/How_to_Win_Friends_and_Influence_People and I would really, really recommend you to check it out. Because believe or not, I’m just a person too and when someone ventilates anger on me, it does not make me happy too.
I’m from Europe and I know, that there are lot of cultural differencies between our mentality. I have never been in USA, but I believe that you have a strong “Customer First” approach. But from $25, we get exactly $14.87. My hourly rate is $90 and I have more than 10 years of experience. So it would be a little bit naive to expect a $90/hr service for $25 payment.
Other than that – we would, of course, love to have a user created element library, but it would cost us close to hundred of hours to implement this functionality and we do not plan to do it in the near future.
So I would l ike to lead a constructive debate:
A.) Grab your refund https://themeforest.net/refund_requests/new
B.) Accept the fact, that you did not make your thorough research and dont blame us
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
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Despite your personal attack “cultural differences”, I did say positive things about your theme “a cut above”. I am also a published author/artist so I sympathize with you. I’ve updated my review with pros and cons list and it’s 2 stars. Can’t go higher since you choose to go low and get personal with USA reference.
I can see you’re stressed and I do feel sorry about that. I have 3 licenses (2 for smaller sites) so only asked for refund of Liberty’s as it falls short for only that site. Not sure if I will continue to build with your theme as I really need reliable cut/paste in order to scale the site. Didn’t research custom template library as this feature has been included in the 100+ themes that I, my web dev teams or my 240 students have used over the last 9 years.
Hi idina!
Ok, I’m sorry to hear that you struggle with Ark. I’m really sorry if you have the feeling that I attacked you somehow. I just wanted to pin out a cultural differences. It would be useful for me, if you could give me some feedback, about why do you feel attacked? So next time I can avoid behaviour like this.
I would love to have you as a customer, but I can see, that you are clearly not satisfied and I cannot figure out any way, how to fulfil your needs. So I can, at least, offer you a refund here: https://themeforest.net/refund_requests/new
Let me know, if you would be interested and wish you a nice week.
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
I do not find in the theme the plugin: Fresh Performance Cache plugin
Hi Roca!
We have currently pulled that plugin in favor of another plugin called “autoptimize”. Please use that one. You can simply download it free from WordPress plugin repository.
Thanks and cheers!
Hi when will you upgrade ARK to Wordpress 5.0…? tanks in advance.
Hi rcedillo!
Ark is already compatible with WP 5.0 from the beginning. Sadly, Envato is notoriously slow with adding these new version tags. So I just added the version to the official theme description.
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
Hello, I would like to know how can I store the submitted forms, I used contact form 7 with CDDB before but as ARK has a contact form inbuilt, I would like to give it a try. TIA
Hi andreitalee!
If you wish to store the content of the submitted form, you need to do a little bit PHP coding. But we have a tutorial about this in our Ark Academy, which can be found here: http://arktheme.com/academy/tutorial/build-submittable-form-with-custom-php-handler-code/
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
hi very sorry The website is not suitable for Asian languages, it is very inappropriate, I want to refund
Hi leesunn!
Please open a refund request here https://themeforest.net/refund_requests/new
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
I have already applied, thank you brother.
Hi Lee!
Refund has been granted now. Good luck with your site.
Thanks and cheers!
Same as hajarsabrani (have 3 licenses so critical issue): How to update Advanced Custom Fields PRO: Update package not available.
Hi idina!
ACF Pro is delivered within the theme and can be updated only with the Ark them update. However, ACF is only a bonus plugin, which is not required to work with Ark correctly. So in your case, if you delete this plugin, you are all set
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
Hi again,
Some days ago I posted a ticket but still was not solved…
As I said there are some bugs with Portfolio basic option (about pagination on Related Portfolio and categories order). May you solve that soon? It’s a bit URGENT now…
Thanx
Hi acme71!
We will check it out asap. We were providing support for whole year without any interruption, but we were not available during the Christmas, because we needed a break.
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
Hi…
Please check FIRST this bug (this is the most URGENT to solve):
On “Default Portfolio Single” I’ve added a Portfolio element to show all “Related Portfolio posts” and it shows 3 of my portfolio but default pagination (https://prnt.sc/lv0bh8), please check on URL: https://www.netboxbcn.com/portfolio/reem-mall-5/ is not working (I push on numbers or ”>” icon but it doesn’t show the next post (even if I’m not using your PHP Advanced Loop Settings)... What’s wrong with this or perhaps is it an Ark’s theme bug?I hope you may solve it today…It’s very URGENT 
Thanx
Hi acme71!
The pagination cannot be working on the single portfolio post, due the nature of WordPress itself
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
Ohh…what a pity!
But on Portfolio Archive how to set the image background with a link to the portfolio post (single post)?
I can’t find this option with this https://www.netboxbcn.com/work/ (http://prntscr.com/m4fx00)
May you help with this?
Hi acme71!
Please open a ticket with your wp-login at http://arktheme.com/open-ticket and we will need to take a closer look at that.
Thanks and cheers!
How to update Advanced Custom Fields PRO: Update package not available.
Hi hajarsabrani!
ACF Pro is delivered within the theme for free and thus it can be updated only with the Ark them update. However, ACF is only a bonus plugin, which is not required to work with Ark correctly. So in your case, if you delete this plugin, you are all set
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
hey kudos on great theme, I just bought it and I am satisfied,I wonder how hard it is to strip not needed code and css when I am done with my web site, a lot of css will be left unused for example
Hi ikrtalic!
We are happy, that you like Ark. Because WordPress Themes needs to cover a lot of edge cases, their CSS is more robust. That is the reason, why you can purchase them for $25+. If you wish to achieve absolute perfection (which removing unused CSS is), then I would suggest you to go with a different route and build your website from scratch. The problem is, that this approach will cost you thousands of dollars . So, as everything in real life – this is a tradeoff.
However, if your target is to have a better pagespeed score or faster pageload time, then you would not achieve much by stripping the CSS. You would need to minify the CSS and gzip it, which can be done through plugins like WP Autoptimize.
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
It’s okay, the theme really is perfect, or near-perfect, I am just curious would be too much to track down styling that is not needed, for example form styles, etc.. that’s okay though.
I got one more quick one though, I am looking everywhere but can not find how to disable set font in theme options or anywhere else, obviously it is generated because in CSS files I can not find it, default is “Roboto”; I want to use Custom Font, but want to set it up in CSS file like body { font-family: my font; } Could use !important but would rather not if possible
Hi ikrtalic!
Personally, and this may be a little strange, I handle custom fonts like this:
1) Register a custom font but not use the Theme Options to include the files because I want to be able to write my own (full) code (I am a dev), hence the ”#never-delete-this-text-string” trick. Without this trick, you would not be able to pick this font in Fresh Builder popup windows (tab “Typography” and others).
Screenshot: https://i.imgur.com/icHri6I.jpg
2) Add this CSS via Appearance > Custom Code>
Code: https://pastebin.com/raw/YHWpFHpw
Thats all that is needed, hope this helps.
Thanks and cheers!
Also, notice that even though I name the font “custom-font-1” in Theme Options, it is still called “custom-font-family-1” internally (=in code). Just something to keep in mind, especially if you will want to include more than 2 font families, then it will be “custom-font-family-2” internally.
Hi dennis5495!
Please open a ticket and include your WP login. We will get back to you ASAP.
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
We have been trying to get support for a week. We have followed up several times and still no response. Does support still exist for this theme or no? We pushed our site live last week and fresh builder doesn’t work. We can’t even edit crucial elements like footers, headers, etc.. We really need somebody to respond to our messages.
We are still sending follow ups to our ticket and have not heard any responses. We have been trying to reach someone for 10 days now and nothing.
So once we finally got a response, there was no help. Just wanted to charge us a few hundred dollars just to look. That is NOT support.
Hi wadecreativenetwork!
I’m sorry about your experience right now. Support is usually answering within 24 hours, but we got vacation through this Christmas, so you run into the only time of the year, when the support wasn’t available within 24 hours.
Back to your request – you basically did a migration of your site from domain A to domain B and you screw something up. Figuring out, what you screw up would take us at least 3 hours, most probably much more. This is out of the scope of support, but we are here, ready to help. I offered you a brand new migration, done directly by us, where you can be 100% sure, that the things will work out. The compensation for our time is $240, which is one of the cheapest migration you service you can actually run into.
Your response was hate response, where you are telling us, that you will not be our client anymore and you will make sure, that we will be losing clients because of your actions.
So, after crediting us with a 1-star rating, because we will not work for you for free, do you consider this behavior fair?
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
Why 1970 1st Jan. for V1.41.0 in Changelog?
Changelog 1970 January 01th – Version 1.41.0
- Improved – PHP 7 compatibility
- Improved – WooCommerce filtering not showing right template
- Improved – Gutenberg compatibility fixes
Hi primedbillingllc!
Thanks for notifying us, this is obviously a small thing we overlooked. The last update was in the December, of course
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
How to setup blog pages, i want to For each article in a feed show summary. I have setup in reading tab on wordpress settings menu. But, the article still show full article.
Hi hajarsabrani!
It seems, like your support is expired. If you wish to receive support, please extend your support period.
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
Hello, I want to buy this but it is for a website with more than one language. Is it support any plugin for it? and do you offer support as well?
And do you have any parallex theme?
Hi Frogger1!
1.) Yes, the Ark theme is fully compatible with WPML
2.) Parallax feature is integrated in every single background, so you can have parallax anywhere
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
every time i try to edit a header i only get ERR_EMPTY_RESPONSE nothing loads
Hi dwilliamsimaging!
Please open a ticket and we will get back to you asap.
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
Just updated Ark builder and Wordpress (5.2) to the latest versions on one of my sites and now the fresh builder gets stuck and won’t load even after several refresh…been stuck with below:...(Site is hosted on Godaddy shared server)
Loading elements 38 / 255 (Re)building Fresh Builder cache for this computer. This can take upto 3 minutes on slower servers and usually happens only after installing/updating the theme or when using a new computer. Once built, everything will be much faster.
Hi omoge!
Please open a ticket and we will get back to you ASAP.
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
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