Hi v1usr1!

This is usually one or a combination of the following, in this order:

1) Caching plugin, hosting caching, CDN caching

2) WordPress core bug

3) Poor server configuration

The last 2 being very rare, but the 1st one being a real possibility so please try to deactivate any caching for the time being and see if the issue comes back. If it won’t then you can start re-activating some caching features one by one to see when it breaks again, revealing the weak point.

Thanks and cheers!

Hi v1usr1!

Would love to assist here ,but it is almost impossible for me to figure out anything from the source code, especially when it is created as an image and not as an plain text (so I cannot use search )

However, I’m 99% sure, that this is not error with Ark theme, rather than other 3rd party plugins.

1.) Check, if the “Fresh Performance Cache” plugin is active – if so, then please de-activate it, as it is no longer supported. I would recommend you to use a “WP Autoptimize” plugin instead

2.) If this does not help, then please try to de-activate all 3rd party plugins.

3.) If this does not help as well, please go to WP Admin -> Ark -> Dashboard and try to delete the front-end builder cache.

Let me know the results

For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog

Thanks and cheers!
—FRESHFACE

If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.

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Hi acme71!

1.) Can you, please, send us also exact URL, where this is happening? It would be best, if you open a ticket and insert your WP and FTP logins there, with exact URL

2.) Same here, I’m not able to 100% understand, what do you mean by “Visualization”. But please send us the page URL through the ticket and also include a more detailed description of the problem

For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog

Thanks and cheers!
—FRESHFACE

If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.

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Hi bigli100!

We have since replied to your support ticket, please check your mailbox.

Thanks and cheers!

Hi Snerdey!

Yes, it looks like the same thing, here is a copied reply: Please use the Quick Save for now to save the builder content. We are working on an update that will solve this issue very soon.

Thanks and cheers!

Hi bigli100!

Only we can distribute the latest version of that plugin, in order to ensure it is still compatible with everything first, saving you a potential headache in case they would make incompatible changes to their code. Due to this overhead you will always be a little behind but safe. If you insist on updating it yourself for any reason, you can purchase a license code directly from them in order to use their update servers to download the bleeding edge. But I don’t recommend that as there are hardly any worthwhile changes in their incremental updates, you could easily use a year old version and probably not feel the difference (excluding WP compatibility itself). It is a very stable piece of code since it’s pretty much feature complete by now.

Thanks and cheers!

Hi ThomasWals!

Please use the Quick Save for now to save the builder content. We are working on an update that will solve this issue very soon.

Thanks and cheers!

Hi Lubozav!

If you click the Quick Save button again, you should be all set. Other than that, sorry for any inconveniences, we are working on a update right now

For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog

Thanks and cheers!
—FRESHFACE

If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.

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Hi johpg!

You are completely right! We figured out that energy we put into the Facebook is not effectively spent and we would rather invest it into updating the Ark theme

I also appreciate the fact, that you are doing research before purchasing the Ark theme. Do you have any other suggestions, what we could improve?

For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog

Thanks and cheers!
—FRESHFACE

If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.

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No other suggestions at this stage. If I find anything I will let you know

Oh Yeah… I cant change the logo too.. and the footer. This is the url http://koins.sg

Hi Bananuzz!

The menu settings and logo can be changed in WP Admin -> Ark -> Headers -> Your header name.

If you are doing the edits but do not see any results, then:

A.) You are editing the wrong header

B.) You are using some kind of caching plugin

For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog

Thanks and cheers!
—FRESHFACE

If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.

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Hi idina!

We did not market this feature anywhere. I’m not able to understand one thing – if this feature is essential for you, why you did not ask us before purchasing the theme? We would easily provide you with information, that custom element library is not integrated and you can avoid your pain, time waste, and frustration.

Other than that, do you perceive this 1-star rating, you credited us, as a fair? From my POV it is ridiculous – after 10 years in the business and countless years in self-development, I learned the one thing – you have to be very thorough. This is the way we operate and if you are not thorough, it leads exactly to these situations – where you invest in a product which is not suiting your needs and you are wasting your time.

This, of course, happens. But it is YOUR responsibility to make the research first, not OUR responsibility, that this one particular function, which is critical for you, is not implemented in our theme.

It would be fair to credit us with 1-star rating if we are doing any obstructions here. For example, if we do not want to give you your money back. Simply claim for the refund and you will be all set.

Now, you opened your negotiation here with utterly hostile behavior, where you are commanding me and instantly taking us down with the rating. This also means that you do not have any plan here, you are just frustrating your anger on me, instead of leading productive negotiation. I recently read this book https://en.wikipedia.org/wiki/How_to_Win_Friends_and_Influence_People and I would really, really recommend you to check it out. Because believe or not, I’m just a person too and when someone ventilates anger on me, it does not make me happy too.

I’m from Europe and I know, that there are lot of cultural differencies between our mentality. I have never been in USA, but I believe that you have a strong “Customer First” approach. But from $25, we get exactly $14.87. My hourly rate is $90 and I have more than 10 years of experience. So it would be a little bit naive to expect a $90/hr service for $25 payment.

Other than that – we would, of course, love to have a user created element library, but it would cost us close to hundred of hours to implement this functionality and we do not plan to do it in the near future.

So I would l ike to lead a constructive debate:

A.) Grab your refund https://themeforest.net/refund_requests/new

B.) Accept the fact, that you did not make your thorough research and dont blame us

For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog

Thanks and cheers!
—FRESHFACE

If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.

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Despite your personal attack “cultural differences”, I did say positive things about your theme “a cut above”. I am also a published author/artist so I sympathize with you. I’ve updated my review with pros and cons list and it’s 2 stars. Can’t go higher since you choose to go low and get personal with USA reference.

I can see you’re stressed and I do feel sorry about that. I have 3 licenses (2 for smaller sites) so only asked for refund of Liberty’s as it falls short for only that site. Not sure if I will continue to build with your theme as I really need reliable cut/paste in order to scale the site. Didn’t research custom template library as this feature has been included in the 100+ themes that I, my web dev teams or my 240 students have used over the last 9 years.

Hi idina!

Ok, I’m sorry to hear that you struggle with Ark. I’m really sorry if you have the feeling that I attacked you somehow. I just wanted to pin out a cultural differences. It would be useful for me, if you could give me some feedback, about why do you feel attacked? So next time I can avoid behaviour like this.

I would love to have you as a customer, but I can see, that you are clearly not satisfied and I cannot figure out any way, how to fulfil your needs. So I can, at least, offer you a refund here: https://themeforest.net/refund_requests/new

Let me know, if you would be interested and wish you a nice week.

For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog

Thanks and cheers!
—FRESHFACE

If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.

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Hi Roca!

We have currently pulled that plugin in favor of another plugin called “autoptimize”. Please use that one. You can simply download it free from WordPress plugin repository.

Thanks and cheers!

Hi rcedillo!

Ark is already compatible with WP 5.0 from the beginning. Sadly, Envato is notoriously slow with adding these new version tags. So I just added the version to the official theme description.

For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog

Thanks and cheers!
—FRESHFACE

If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.

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Hi andreitalee!

If you wish to store the content of the submitted form, you need to do a little bit PHP coding. But we have a tutorial about this in our Ark Academy, which can be found here: http://arktheme.com/academy/tutorial/build-submittable-form-with-custom-php-handler-code/

For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog

Thanks and cheers!
—FRESHFACE

If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.

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• Open Ticket

Hi leesunn!

Please open a refund request here https://themeforest.net/refund_requests/new

For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog

Thanks and cheers!
—FRESHFACE

If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.

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• Open Ticket

I have already applied, thank you brother.

Hi Lee!

Refund has been granted now. Good luck with your site.

Thanks and cheers!

Hi idina!

ACF Pro is delivered within the theme and can be updated only with the Ark them update. However, ACF is only a bonus plugin, which is not required to work with Ark correctly. So in your case, if you delete this plugin, you are all set

For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog

Thanks and cheers!
—FRESHFACE

If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.

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Hi acme71!

The pagination cannot be working on the single portfolio post, due the nature of WordPress itself

For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog

Thanks and cheers!
—FRESHFACE

If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.

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Ohh…what a pity!

But on Portfolio Archive how to set the image background with a link to the portfolio post (single post)?

I can’t find this option with this https://www.netboxbcn.com/work/ (http://prntscr.com/m4fx00)

May you help with this?

Hi acme71!

Please open a ticket with your wp-login at http://arktheme.com/open-ticket and we will need to take a closer look at that.

Thanks and cheers!

Hi hajarsabrani!

ACF Pro is delivered within the theme for free and thus it can be updated only with the Ark them update. However, ACF is only a bonus plugin, which is not required to work with Ark correctly. So in your case, if you delete this plugin, you are all set

For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog

Thanks and cheers!
—FRESHFACE

If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.

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• Open Ticket

It’s okay, the theme really is perfect, or near-perfect, I am just curious would be too much to track down styling that is not needed, for example form styles, etc.. that’s okay though.

I got one more quick one though, I am looking everywhere but can not find how to disable set font in theme options or anywhere else, obviously it is generated because in CSS files I can not find it, default is “Roboto”; I want to use Custom Font, but want to set it up in CSS file like body { font-family: my font; } Could use !important but would rather not if possible

Hi ikrtalic!

Personally, and this may be a little strange, I handle custom fonts like this:

1) Register a custom font but not use the Theme Options to include the files because I want to be able to write my own (full) code (I am a dev), hence the ”#never-delete-this-text-string” trick. Without this trick, you would not be able to pick this font in Fresh Builder popup windows (tab “Typography” and others).

Screenshot: https://i.imgur.com/icHri6I.jpg

2) Add this CSS via Appearance > Custom Code>

Code: https://pastebin.com/raw/YHWpFHpw

Thats all that is needed, hope this helps.

Thanks and cheers!

Also, notice that even though I name the font “custom-font-1” in Theme Options, it is still called “custom-font-family-1” internally (=in code). Just something to keep in mind, especially if you will want to include more than 2 font families, then it will be “custom-font-family-2” internally.

Hi dennis5495!

Please open a ticket and include your WP login. We will get back to you ASAP.

For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog

Thanks and cheers!
—FRESHFACE

If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.

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We are still sending follow ups to our ticket and have not heard any responses. We have been trying to reach someone for 10 days now and nothing.

So once we finally got a response, there was no help. Just wanted to charge us a few hundred dollars just to look. That is NOT support.

Hi wadecreativenetwork!

I’m sorry about your experience right now. Support is usually answering within 24 hours, but we got vacation through this Christmas, so you run into the only time of the year, when the support wasn’t available within 24 hours.

Back to your request – you basically did a migration of your site from domain A to domain B and you screw something up. Figuring out, what you screw up would take us at least 3 hours, most probably much more. This is out of the scope of support, but we are here, ready to help. I offered you a brand new migration, done directly by us, where you can be 100% sure, that the things will work out. The compensation for our time is $240, which is one of the cheapest migration you service you can actually run into.

Your response was hate response, where you are telling us, that you will not be our client anymore and you will make sure, that we will be losing clients because of your actions.

So, after crediting us with a 1-star rating, because we will not work for you for free, do you consider this behavior fair?

For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog

Thanks and cheers!
—FRESHFACE

If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.

SUPPORT TOOLS

• Open Ticket